Gran Hotel Amazonas

The hotel offers a free breakfast that includes coffee and sweet bread. However, some guests have mentioned that the breakfast is not very satisfying.

Yes, the hotel is conveniently located close to the metro/subway, making it easy to access public transportation.

Some guests have expressed dissatisfaction with the front desk staff, mentioning rude and unfriendly behavior, as well as poor customer service.

Guests have reported mixed experiences with cleanliness. While some found the rooms to be clean and modern, others mentioned issues such as dirty bed linen and overall cleanliness concerns.

Yes, the hotel offers free parking for guests, providing convenience for those traveling by car.

Some guests noted that the hotel is next to a motorway, resulting in constant noise 24 hours a day. Consider requesting a room away from the motorway to minimize noise disturbance.

Several guests experienced delays in getting their rooms ready for check-in, with one guest mentioning that their room was available at 5 pm when it was supposed to be ready by 3 pm. It's advisable to confirm room availability upon arrival to avoid inconvenience.

A guest highlighted that the neighborhood had a significant presence of prostitutes. It's important to be aware of the neighborhood atmosphere, especially when traveling with family or seeking a quieter environment.

Some guests mentioned that the hotel was super loud during the night, making it difficult to sleep. Bringing earplugs may help mitigate the impact of external noise.

A guest reported discrepancies in the amenities, stating that although the room was supposed to include breakfast, they were informed that it was not included. It's recommended to verify inclusions with the front desk upon check-in to avoid misunderstandings.

Several guests expressed dissatisfaction with the air conditioning, with one guest mentioning that the rooms they were initially given had no AC, and the second set of rooms had AC that did not cool below 80 degrees Fahrenheit. Consider requesting a room with fully functional air conditioning.

Some guests reported poor customer service at the front desk, including grumpy employees and obligating customers to get cleaning service even when not desired. Being cautious and assertive in interactions with the front desk may help manage expectations.

Multiple guests mentioned issues with cleanliness, such as dirty rooms, old and broken towels, and unclean bathrooms. It's advisable to inspect the room upon check-in and report any concerns to the staff promptly.

While the hotel offers dining facilities, some guests found the breakfast to be poor. Exploring nearby dining options or cafes may provide a more satisfying meal experience.

Given the hotel's proximity to public transport stations, it may be beneficial to utilize public transportation or other modes of travel to explore the city, especially if the hotel's parking or transportation services are not preferred.