Tribute Portfolio Resort Royal Palm South Beach Miami

Over promised under delivered

Location is great, bikes are great.

Breakfast service was sooooo slow. We waited like 20’ to get only water. Only had cold water in the room.... and staff wasn’t responsive to fix it in a timely manner for us to have a hot shower... pool area is not nicely designed, lacks atmosphere. Royal Palm is milking a goat. Would not go back, there are better options for this price.

Needs updating

Great licarion

Rooms could have been cleaned better. Needs updating

Hotel facilities were nice and it was right near the beach.

Desk staff was a little condescending and not very friendly.

Kayak/Getaroom disaster booking!

My wife and I booked this hotel through Kayak's partner Getaroom in late October. The South Beach hotels were generally booked for New Years Eve, so we were happy to have a confirmed reservation. When we arrived at the hotel in New Years Eve, we were told by the front desk staff member that it reservation didn't exist. We looked up or confirmation and confirmed that we had prepaid via credit card. The hotel staff did they could not honor our reservation as they had no rooms available and they take no responsibility for mistakes made by third party booking agencies. They recommended we try elsewhere, so my wife called other hotels and I ran around trying to find a room. We called Getaroom three times and we put in endless hold each time as they struggled with the same problem. They finally found the glitch which turned out to be a misspelling of our last name as "Wppd" instead of "Wood." No apology from the hotel or Getaroom for two hours of frantic searching for another hotel. The hotel itself was nice but lacking in staffing and amenities. Cleanliness was OK. The pool and hot tub were overrun by kids and postadolecents. Location was amazing and we were able to walk to New Years Eve celebrations in South Beach.

Expectations not met

It's right on the beach!

Housekeeping staff took my iPhone 6 charger and took the bottles of alcohol that I bought and placed in the fridge. They also took my razors. Also noticed that while they are on the floors cleaning they keep all of the doors open even if they have other people's property in them which makes it really easy for someone else to go in to your room and take your stuff.

Nickel and Dimed

The hotel was in a great location with great views.

The hotel will nickel and dime you for many different resort fees.

Didn't replace toiletries in the bathroom. Sheets were very rough.