|Distance to city center||0.7 mi|
|Distance to airport||6.4 mi|
|bathtub had hair||in 1 review|
|brickell||in 23 reviews|
|cover matress||in 1 review|
|excessive charge||in 7 reviews|
|free internet||in 11 reviews|
|horrible smell||in 16 reviews|
|hot water faucet||in 5 reviews|
|jw marriott||in 10 reviews|
|key card would not work||in 7 reviews|
|long delays||in 2 reviews|
|maintenance men||in 1 review|
|musty wet||in 2 reviews|
|new room||in 7 reviews|
|nice hotel||in 67 reviews|
|room key everytime||in 2 reviews|
|room service||in 6 reviews|
|staff was very friendly||in 61 reviews|
|star hotel||in 70 reviews|
|valet parking||in 30 reviews|
Scent throughout hotel
Fair valued luxary
Really nice hotel with good location and amenities. Got a great deal.
Some areas of the hotel are looking old and may need to be revamped.
The construction of the shower lead to water pooling up at the shower door and seeping out into the bathroom.
Very Disappointed with Stay
Location is excellent. Hotel is located walking distance from great restaurants and shopping. Located in the heart of Brickell.
We checked in on Thursday for a special birthday "stay-cation". I was under the impression that this was a five star facility, but the room we were placed in and the service we received was far from five star quality. Within hours of our check in, the bathroom sink clogged up. My husband and i went to dinner and asked for maintenance to come to our room while we were gone. When we returned, it appeared that someone had come to fix it. However, within 30 minutes, the sink was clogged up again. We called the front desk and at 11:15 p.m. two maintenance men came into our room with a shot-vac to attempt to fix the problem. A shot-vac. At this point, the proper thing to do would have been for the hotel to offer to switch our rooms. Instead, we bore the sound of the vacuum and the maintenance crew for about 15 minutes. When one of the maintenance men was done, he said he would be back up in 30 minutes to see if it was fixed. It was almost 11:30 p.m. at this point! My husband told him not to bother returning. Not shockingly, in the morning the sink was still not working and now the toilet was backing up. I was appalled and embarrassed that I had booked this hotel for my husband's birthday. I went to the front desk to check out and aired my grievances. I spoke to a supervisor/manager that was there. He offered us a free breakfast that I said we would accept but then the manager took it back and said, "Well, actually it's past breakfast time." He offered to give us drinks at the bar instead. I could not have walked out fast enough. I was SO disappointed with this experience and spent the rest of the weekend trying to make it up to my husband (who has been ever-patient)!
rooms were nice, comfortable, location was good for what we were doing
Found what appeared to be a pubic hair in our room service food. We did not eat the food and would not eat in the restaurant. We both stepped on glass shards while sitting at the pool. We brought it to the attention of the spa staff who shrugged it off..
The service was amazing. Everyone from the front desk to the valet to the gift shop clerk were all about service.
The JW Marriott Miami is located in the heart of Brickell – Miami’s hot destination for dining, shopping, and nightlife and is located a short walk away from the city’s newest shopping and entertainment destination, Brickell City Centre. The sophisticated business hotel boasts 296 guest rooms, the latest technology, and over 25,000 sq ft of flexible and recently redesigned meeting space. Guests are not far from all that Miami has to offer including the Perez Art Museum, Frost Science Museum, Adrienne Arsht Center, Port of Miami, South Beach, Coral Gables, Coconut Grove and Miami International Airport. The first JW Marriott hotel outside of Washington, DC, the iconic property is complete with a British-styled pub on the lobby level, a casual al fresco restaurant overlooking Brickell Avenue for lunch or dinner and the elegant light-filled Isabela’s for breakfast. Guests will also enjoy the stylish stainless steel pool on the 7th floor and unwind and relax at the full service Salus salon and spa.
Based on 1,137 reviews
Policies vary by room type and provider.
|Miami Seaplane Base||1.4 mi|