Mata Guesthouse Milano

I like that my revieuw score is 2,5 when it should be a big ZERO. No points for this place.

unbelievable that a property like this is listed in 2019. I complained about it to Booking.com but the owner denied, “ignored” my complain and booking.com followed him. A little sum up: -Dirty, old stinking room smelling cigarettes. -Very cold room, impossible to heat and no extra airco/heating- Owner having private parties in the next room till 4.30 in the morning, smoking weed and playing very loud music, ignoring my messages. -Windows in kitchen and bathroom wide open in the morning to ventilate the “smog” they made in the night. Never looked for coffee but anyway the kitchen and the pre-packed “croissants” didn’t invite to even touch anything there. A real nightmare, stay away. Note to the owner: I never have an intention to harm anyone’s business but, all you had to do is to pay back what i paid you to sleep and shower (i believe that’s what a “B&B is about)and to take a lesson for the future. You’ve chosen to ignore my complaint and defend your dump place as “clean and quiet”. Shame on you for that. I will continue my complaint at booking.com and to the Milano authorities to protect other travelers. Do not bother answering my complain, your attitude is clear from previous reactions.