Mildenhall Hotels

when booking i asked for a twin room, which was confirmed. When i arrived at the hotel they had no twin rooms so my friend and i had to be in seperate rooms which was not so good

Friendly & helpful staff. Nice garden leading to river. Reasonable sized room. Room (and second floor in general) uncomfortably hot, made worse by street side being quite noisy with windows open.

Location The bedroom and bathroom in need of facelift

Very spacious rooms, which were very clean as was the whole hotel. Very pleasant. It was far too warm in the room meaning the windows had to be open thus making it quite noisy being positioned road side of the hotel. The tv was a little small and dated with minimal choice to watch.

bed, breakfast shower not working unless you liked being boiled. No nuts or crisps behind bar , bar very ordinary o.k for one drink before going elsewhere

hotel staff very helpfull good breakfast good value for money and i would recomend , but sadly i hear its sold and is closing down so i will be unable to rebook this hotel again a steep walk up to the 3rd floor but there is a lift

Friendly staff and good breakfast Bed in our room was uncomfortable and the room was very warm even with the windows open

Water from shower was not hot.

Location close to our daughter living in Newmarket, whom we came to see. You the Booking Agent booked us into a Double Room, whereas we requested a Twin Room. We 70 year olds found this when we went up to the Room & found it a Double. Had to go back down, where Hotel impressed us by giving us a Family Room.

Character In a room opposite the Wetherspoon pub on a Saturday night

The bar and resaurant were stark and lacking in any atmosphere. The resaurant menu was poor and did not warrent a rosette.

The breakfast, and the location was central. The rooms were a bit dated, but still comfortable and pleasant.

Friendly and efficient staff

easy to park large size vehicule bathrooms from 1980 internet acces not free of charge and impossible to get a connexion

The taps and shower that either scold you or freeze you and nothing inbetween and the atrocious attitude of the staff when I told them about it....'oh well, are you paying on the same card'...................

Excessive traffic noise.The need to keep window closed made the room V. hot & stuffy.Public areas-bar & dining area were cold and didn't encourage a lingering meal or drink afterwards.Food surprisingly good in the evening but buffet breakfast poor &coffee awful,so much so we skipped breakfast on the 2nd morning (bought rumbout filter type coffee & fresh milk for use in our room instead) Receptionist tried to put a flat advance charge for meals/drinks through on my card upon arrival ! I suppose this indicates the average level of your customers.We wouldn't stay again. See above

Booking in was easy, the rooms were a good size and presented well The restuarant experience was extremely poor.

Had to rearrange accomodation when Ely had no water supply. Thankfully was able to get a room at the Nyton. Room was cold. Sink was in the bedroom. Room was above bar, so quite noisy.

Excellent Dinner & Breakfast Room clean and tidy but a little dated

Location and service The room was very hot. We shut down the radiator but failed to note that an electric heater was on at full blast. When sleep became impossible during the night, we realised what was happening, and turned off the heater. It then took 40 minuteas for the room to cool.

Location. Faded elegance, which some would find charming.

This is a terrible place. The service was disgraceful. The man in charge was rude, arrogant and only interested in taking money. After our terrible experience here I would recommend this place to be shut down. I would tell anyone and everyone to steer well clear. It is very over priced and the staff are useless - we couldn't even get directions to the hotel from the so called reception.

Accessibility A bit of Fawlty Towers about the hotel

Comfortable Room remove the marquee, clean the windows, redecorate in places.

nothing at all not a very good experience, toilet and hot water not working.

Friendly staff very accomodating. Hotel needs updating old tired decoration.

would NOT recommend this hotel to anyone.

It was convenient to our place of business. The breakfast on the friday was poorly prepared and unpleasant. Saturday and Sunday were much better. Saturday night therev was a rather noisy Karaoke in the bar below our room. This is not the quality country hotel that the website suggests.

nothing due to the smell and unclean feel of the hotel we did not stay the night. the hotel needs some serious renovation. upon checking out (within an hour of checking in!) we were still charged the full amount despite stating the above

I am disabled and there was always a disabled space for my car and the staff were friendly. The hotel room was not clean. On the surface it looked clean but when I laid on the bed the wall behind was covered in dust.

checking out evening restaurant service, crap

The location,very good Hotel very run down,staff not very helpful,ive stayed at the bell three times over the years as we race at snetterton racetrack and each time the hotel looks a little tired,it needs a little tlc dont think we will stay next year.

the hotel has good faccilities and our room was pleasant. Breakfast also good we were put in a room directly above a very loud party. The hotel refused to compensate us in any way for the fact that we couldn't sleep

Central location. A little noisy if your room was facing the street. Staff were very nice and helpful. A greater number of staff would have been an advantage.

Central location, free parking Lack of interest in my requirements (I asked for interlinked rooms, or at least next to each other, as we have kids of different ages - not only were we separated, but initially even on different floors...even though there were plenty of room available), high street noise and no air conditioning

Easy to get to on foot from the station and within walking distance of shops, restaurants and tourist attractions Staff were slghtly dismissive and I felt that aking me if I would like a cooked breakfast was an afterthought.

Central location, Noisy road outside bedroom during working hours

Clean tidy, staff very polite Needed wifi and spent 4 hrs without any success or help from staff. Very noisy due to traffic

Check-in and check-out were efficient. The room itself was clean. The spare blanket was in a protective plastic cover which was not aired, meaning the blanket had a stale smell. I know the hotel can't help it, but the cathedral near the hotel chimed every 15 minutes throughout the night. I suppose the hotel could have informed people of this in advance.