Guest reviews
-
All Reviews
-
Couples
-
Families
-
Business
-
Solo
Overall Rating
-
9.4 "Excellent value."9.8 "98% were
happy with the price of the breakfast ." 10.0 "100% thought it was agreat value ." -
9.3 "Very comfortable."9.8 "98% thought
rooms were spacious ." 9.1 "91% said thebeds were comfortable ." 8.2 "82% thought it waspleasantly quiet ." 10.0 "100% liked thebig bathroom ." -
9.0 "Terrific location."10.0 "
Good access to the airport , said 100%." 8.9 "Great parking , according to 89%." 10.0 "100% thoughtparking was inexpensive ." 8.9 "Easily accessible by car , said 89%." 7.1 "71%liked the proximity to shopping ." 8.2 "82%enjoyed the restaurants & bars nearby ." -
8.9 "Great service."9.9 "99% found the
staff to be very friendly ." 8.4 "84% said thereception staff was great ." 9.1 "91% werehappy with the shuttle service ." 9.0 "90% thought theservice was very professional ." -
8.7 "Rooms are great."9.8 "98% thought
rooms were spacious ." 9.1 "91% said thebeds were comfortable ." 8.7 "87% saidrooms were clean ." 9.3 "93% found thekitchenette to be good ." 7.1 "71%loved the minibar ." 8.8 "88% appreciated themodern rooms ." 10.0 "100% liked thebig bathroom ."
Overall Rating
-
9.4 "Very comfortable."9.9 "99% thought
rooms were spacious ." 9.2 "92% said thebeds were comfortable ." 7.9 "79% thought it waspleasantly quiet ." -
9.3 "Excellent value."9.8 "98% were
happy with the price of the breakfast ." -
9.0 "Rooms are outstanding."9.9 "99% thought
rooms were spacious ." 9.2 "92% said thebeds were comfortable ." 8.9 "89% saidrooms were clean ." 9.5 "95% found thekitchenette to be good ." -
8.9 "Location is great."10.0 "
Good access to the airport , said 100%." 9.1 "Great parking , according to 91%." 10.0 "100% thoughtparking was inexpensive ." -
8.7 "Great service."9.8 "98% found the
staff to be very friendly ." 8.8 "88% werehappy with the shuttle service ." 8.7 "87% thought theservice was very professional ." 8.3 "83% said thereception staff was great ."
Overall Rating
-
9.4 "Excellent value."9.8 "98% were
happy with the price of the breakfast ." -
9.1 "Very comfortable."9.7 "97% thought
rooms were spacious ." 8.8 "88% said thebeds were comfortable ." 8.2 "82% thought it waspleasantly quiet ." -
9.0 "Terrific location."8.6 "
Great parking , according to 86%." 10.0 "Good access to the airport , said 100%." 10.0 "100% thoughtparking was inexpensive ." 9.1 "Easily accessible by car , said 91%." -
8.9 "Great service."9.9 "99% found the
staff to be very friendly ." 8.5 "85% said thereception staff was great ." 8.9 "89% thought theservice was very professional ." -
8.7 "Very nice wellness & sports facilities."9.5 "
top-notch fitness area , thought 95%."
Overall Rating
-
9.2 "Very comfortable."9.7 "97% thought
rooms were spacious ." -
9.2 "Excellent value."
-
9.1 "World class service."9.9 "99% found the
staff to be very friendly ." -
8.9 "Location is great."10.0 "
Good access to the airport , said 100%." -
8.7 "Rooms are great."8.7 "87% said
rooms were clean ." 9.7 "97% thoughtrooms were spacious ." 9.4 "94% found thekitchenette to be good ."
Overall Rating
-
9.3 "Very comfortable."9.2 "92% said the
beds were comfortable ." 9.9 "99% thoughtrooms were spacious ." 8.3 "83% thought it waspleasantly quiet ." -
9.3 "Excellent value."
-
8.7 "Location is great."
-
8.6 "Rooms are great."9.2 "92% said the
beds were comfortable ." 8.6 "86% saidrooms were clean ." 9.9 "99% thoughtrooms were spacious ." -
8.6 "Great service."9.9 "99% found the
staff to be very friendly ." -
6.9 "Breakfast is mediocre."
Recent reviews
- All reviews
- Positive
- Neutral
- Negative
-
10.0review from
The staff were very helpful and the rooms were nice and comfortable, easy to use.I liked everything about it.
-
4.8review from
I called to figure out where the shuttle would pick me up- the first woman told me to wait at column G35- there is no G35, there is 35,A35,B35,and C35- no G35. After wandering around thinking I was going crazy I called back and another person explained she meant ground level 35 and just to wait at the post marked 35. Okay- I get there and tell them I'm checking in and I booked through Kayak. She says I know I have to enter all this information though- okay, I wait while she does that. I mention taking the shuttle in the morning and that I will miss breakfast as I'm leaving early. At 3:20am someone from the hotel staff COMES INTO MY ROOM!!!! They leave when the realize there is a guest in the room, the staff desk downstairs calls to apologize and explain that the woman who checked me in blocked off the room, but did not note that someone was staying in it. At 5:20 I go downstairs and ask when the shuttle will be leaving, only to be informed it doesn't leave until 6am and it's full and I will need to call a taxi. Also the computers were down and so he asked me to write my room number and email address on a piece of paper, and he would email me my receipt- which I needed to be reimbursed for a business expense. A day later still no receipt, I call to ask for a receipt, again they ask for my email address and say they will send it immediately. Another day goes by still no receipt- I call again and the woman explains that they will not provide a receipt and the receipt needs to come from the agency that booked the room (priceline). Some of the staff seems to know what they are doing, but some of the staff did not. I would not recommend staying here!
-
10.0review from
It was quiet, clean, comfortable, spacious room, good location for my needs. Breakfast room could be little bit bigger.
-
8.0review from
I was very surprised at the quality/quantity of the breakfast. Normaly, Continental breakfast consist on juice, coffee/tea and bagels. There was nothing that I dai not like about the hotel, except that I was not sure if the in room coffee/tea were complementary. There was no signage indicating that it was, so I treated it as no- complementary and did not use any.
-
6.0review from
Easy to get to. Very good value breakfast Bar facilities would have been good after a long day travelling. Same for a swimming pool or jacuzzi
-
5.3review from
The quietness of the area and easy access to shopping areas. The room need to be updated and refurbished little out dated.
-
5.7review from
Breakfast was included & very good variety, etc. for a continental breakfast. Nothing in close walking distance.
-
7.6review from
Great staff and value for money with the room, and you got breakie/tea and a shuttle to the airport. It was a very clean place and the staff were always keen to help. We enjoyed our stay alot! we really liked how environmentally aware the hotel was- the towel service advice,recycling in the room and reminders to turn lights off. Our only point which we didnt understand was why the hotel was using paper plates and cutlery for breakfast? Not a big problem, but didnt seem in keeping with the environmental policies?
-
5.6review from
A good stop over for getting to Toronto Airport early the next morning -this was the reason why I choose this hotel and the free transfer made it easy. It was also good to sleep in a very comfortable bed again! I had looked forward to sitting in the courtyard garden but the noise of all the air conditioning units made that impossible. Also not having a restaurant was disappointing. Thankfully there were several very nearby so that we could get an evening meal.
-
4.0review from
okay simple roon
-
4.4review from
surrounding area cleanliness - the linens were not fresh
-
3.2review from
The front staff was very nice at check in. The carpet in the room beside the fridge was soaked and smelly. The windows don't open. I needed to get a cab and called the front desk for assistance as I needed to get to a meeting and am from out of town and was told to come to the lobby and pick up the cab phone.
-
10.0review from
The staff were very helpful and the rooms were nice and comfortable, easy to use.I liked everything about it.
-
10.0review from
It was quiet, clean, comfortable, spacious room, good location for my needs. Breakfast room could be little bit bigger.
-
8.0review from
I was very surprised at the quality/quantity of the breakfast. Normaly, Continental breakfast consist on juice, coffee/tea and bagels. There was nothing that I dai not like about the hotel, except that I was not sure if the in room coffee/tea were complementary. There was no signage indicating that it was, so I treated it as no- complementary and did not use any.
-
4.8review from
I called to figure out where the shuttle would pick me up- the first woman told me to wait at column G35- there is no G35, there is 35,A35,B35,and C35- no G35. After wandering around thinking I was going crazy I called back and another person explained she meant ground level 35 and just to wait at the post marked 35. Okay- I get there and tell them I'm checking in and I booked through Kayak. She says I know I have to enter all this information though- okay, I wait while she does that. I mention taking the shuttle in the morning and that I will miss breakfast as I'm leaving early. At 3:20am someone from the hotel staff COMES INTO MY ROOM!!!! They leave when the realize there is a guest in the room, the staff desk downstairs calls to apologize and explain that the woman who checked me in blocked off the room, but did not note that someone was staying in it. At 5:20 I go downstairs and ask when the shuttle will be leaving, only to be informed it doesn't leave until 6am and it's full and I will need to call a taxi. Also the computers were down and so he asked me to write my room number and email address on a piece of paper, and he would email me my receipt- which I needed to be reimbursed for a business expense. A day later still no receipt, I call to ask for a receipt, again they ask for my email address and say they will send it immediately. Another day goes by still no receipt- I call again and the woman explains that they will not provide a receipt and the receipt needs to come from the agency that booked the room (priceline). Some of the staff seems to know what they are doing, but some of the staff did not. I would not recommend staying here!
-
6.0review from
Easy to get to. Very good value breakfast Bar facilities would have been good after a long day travelling. Same for a swimming pool or jacuzzi
-
5.3review from
The quietness of the area and easy access to shopping areas. The room need to be updated and refurbished little out dated.
-
5.7review from
Breakfast was included & very good variety, etc. for a continental breakfast. Nothing in close walking distance.
-
5.6review from
A good stop over for getting to Toronto Airport early the next morning -this was the reason why I choose this hotel and the free transfer made it easy. It was also good to sleep in a very comfortable bed again! I had looked forward to sitting in the courtyard garden but the noise of all the air conditioning units made that impossible. Also not having a restaurant was disappointing. Thankfully there were several very nearby so that we could get an evening meal.
-
4.0review from
okay simple roon
-
4.4review from
surrounding area cleanliness - the linens were not fresh
-
3.2review from
The front staff was very nice at check in. The carpet in the room beside the fridge was soaked and smelly. The windows don't open. I needed to get a cab and called the front desk for assistance as I needed to get to a meeting and am from out of town and was told to come to the lobby and pick up the cab phone.
