Great customer service. From upgrade to handling drop off.
Pros: The agents were just great. Really seemed to care.
Oct 25 2016
Pros: Agents were very professional
Nov 27 2016
Cons: Staff was amazing
Aug 29 2016
From car selection to end
May 21 2017
Cons: The car I reserved required the driver to be 25 instead of 22.
Feb 26 2017
Cons: You screwed up my reservations and left me without a car. You suck!
Sep 19 2016
Pros: Rented a fully loaded SUV for just 20$ per day @weekend special rate
Sep 5 2016
Pros: Ease of booking, completion of transaction and drop of procedure. Inclusion of 3rd party insurance coverage in price of rental
Sep 17 2016
Pros: The airport is well marked for returning rental cars and Enterprise made the return a breeze. It was very quick and we were on our way into the terminal with 2-3 minutes of arriving! the agent was helpful and friendly. Definitely will use again.
Cons: Leaving Canada.
Sep 27 2016
Pros: All aspects were enjoyable:
Returning the car, etc...
Web site offer insurance. this is an insurance not
Pros: At the Alamo desk I was offered insurance which I had already paid on the kayak website.
And of course that was far more expensive! Alamo said the insurance I paid was not recognized by Alamo. and in case f an accident, they would withdraw and damage from my credit card and it was left to me to reclaim from the insurance offered by your web site.
I hope that Allamo and Kayak can resolve this issue as the excuse given to me was that the market is very competitive and therefore incomplete or misleading information in the web site was allowed and done by everybody.
Cons: Misleading information regarding insurance.
Jul 10 2016
Pros: friendly staff
Sep 9 2016
Fast pickup and drop-off at Toronto Pearson Airpor
Pros: Car was in good shape, no issues, no surprises.
Sep 16 2016
Pros: Pretty quick to get car. Also, car had not been smoked in....
Sep 20 2016
Pros: We were greeted by a friendly smile and given several options for vehicles. This was the first time I had rented with Alamo, and I was pleasantly surprised by the size of the vehicle we got.
Oct 9 2016
Great rental car
Pros: It was a nice SUV. It worked great. Was easy to get at the airport and return to a different location.
Cons: We got a late start, through no fault of Alamo, because our luggage arrived after us.
Oct 24 2016
Pros: Incredible rate, drop-off was convenient
Cons: Nothing really
Oct 26 2016
Pros: Renting at YYZ Alamo is very convenient. The office and the cars are in the terminal. No need for a shuttle. There was no line up and my car was ready when I arrived.
Oct 31 2016
Pros: It had 20,000+ kilometers on it and it was clean and in great condition. I was surprised, but very happy.
Pros: I liked that I was able to walk away and not deal with this company
Cons: It took forever to get to the off airport location, And then, even longer to get to the desk as the process of filling out forms for the few people ahead of me was painfully slow. Once I got there, the upcharges they wanted to add were unreasonable so I just left, went back to the airport and rented a car from Thrifty which was easy and fast.
Jan 10 2017
Pros: The shuttle runs every 30 minutes. And we are not informed of that. Consequently, we miss our flight.
Feb 11 2017
Not full fill commitments
Pros: First week ok in extension on telephone they confirm same rate but charge on credit card double
Oct 19 2015
Won't ever rent from E-Z Rent-A-Car
Cons: Rented from E-Z Rent-A-Car, but turned out to be Trans Canada Rental, who appear to be booking cars for multiple rental business names.
Location is off the airport, requiring a train and shuttle. Waited for 45 minutes for shuttle, and then shuttle driver was rude and belligerent.
Waited for nearly 30 minutes in line before talking with the rental person at the counter. During that 30 minutes, the people in front of me, were pressured to buy expensive insurance plus other add-ons, even though the people trying to reserve the cars had documentation of their own insurance. Renters came back in to complain that their cars had no gas and had exterior damage.
The rental agent was extremely aggressive, demanding that I buy insurance, even though I had proof of insurance. The car that they wanted to supply didn't match the one reserved. Eventually they provided a car, but demanded more money. Gas tank was on empty. Barely made it to the gas station that was 3 blocks away. Car also had lots of exterior damage, and was absolutely filthy inside.
The experience left me feeling that this car rental company was a fly-by-night company with questionable business practices and worried about the possibility that I'd get financially screwed.
Learned my lesson. Next rental was from a different rental agency (large brand, onsite at airport), where people were polite, friendly, helpful, professional and supplied the right car, in excellent condition, was clean and had a full gas tank. Well worth the extra expense.
Dec 7 2015
Pros: Good car, good shuttle from/to airport. Despite these qualities I would not rent a car from this company again.
Cons: The attendant during pick up was very rude, almost agressive when I asked simple questions about the tolls, the total price and the gas option. The milleage limit when driving out of the province is really bad too. I would not rent a car from this company again.
Jul 18 2016
Cons: Pick up routine was very slow. Then had to wait 20 min to get a car.
Jul 19 2016
They tricked me into paying for extra coverage.
Cons: After declining the extra trip protection online, and then declining it again when the agent asked me if I wanted it, I ended up being charged for the extra trip protection when I returned the car.
When a (different) agent showed me the document I had signed earlier, I noticed that I had initialed next to the trip protection package per the first agent's instructions. The first agent had me sign and initial in about 10-15 places on the document, so it was easy for him to just slip that one by me.
I'm SO angry. I never get the extra trip protection. I purposefully declined it only. I absolutely declined it when he asked me about it, and then he went ahead and slipped it by me when I was signing/initialing in other places. I'll NEVER rent from E-Z Car again, and I'll tell all of my friends not to either.
Aug 9 2016
Cons: Went to pick up the car. Was told they don't have any car. Reservation does not exist in their vocabulary.
Don't get fooled by these fools.
Sep 30 2016
Pros: The car was clean when we finally got it.
Cons: Counter agents need public relations training. The entire rental process took 90 minutes including a 30 minute wait for the car to be delivered after finishing with the rental agents.
Nov 27 2016
Worst Experience Ever
Pros: The shuttle driver was nice.
Cons: There so much to discuss here, but here are a few of my main concerns:
-It took me an hour and a half to rent this car. Getting to the offsite office from the airport requires numerous shuttle stops, waiting at an offsite pick up location, then a shuttle ride to the small and outdated office.
-Customers are unable to waive rental car insurance despite being covered by a credit card (or other third party)
-Car had scratches and I was expected to evaluate the condition outside in the high winds and snow
-Price was not the cheapest after adding on the charges for insurance and the leg work involved in pick up/return.
-Highly unorganized office and communication for pick up and drop off.
-Staff at front desk was not friendly nor helpful.
Learned my lesson here, stick with the established/mainstream rental car companies.
Pros: I liked that I got a car, but nothing worth mentioning about the service, place, or vehicle provided.
Cons: customer service was horrible!
Jul 22 2016
Pros: They were kind and helpful
Cons: The address on the booking was wrong. It said toronto, not Mississauga. Offsite not very convient. Not inexpensive. Overpriced.
Nov 17 2016
Car is NOT at the airport!!
Pros: They let me cancel without penalty
Cons: This company is not located at the airport. You have to go to the third floor of the airport hotel, get on a train, then transfer to a shuttle. Not what I had planned since I requested an airport rental location.
Nov 30 2016
Never use this rental agency
Cons: Kayak mislabeled them as on airport. They are not. You need to take an airport train to Viscount station. Then you need to call them to pick you up. I had to wait 25 mins. The actua rental agency is run down and the customer service is bad. If you want to return the car early in the morning you have to bring it to another lot and pay another $25 for the priveledge. Then their shuttle back won't even take you to the terminal unless you bribe them.
Dec 27 2016
Cons: Quoted $90 but later got charged $230 at the final delivery!!
Feb 19 2017
Fine rental: awkward location
Pros: The car and Economy staff were very good
Cons: The location was not as simple as a way-up operation in the terminal. Economy shuttles you back and forth but that just added extra steps - especially for my late night arrival. Would have appreciated full-tank versus the 1/2 I got as I had to fill right away for my trip to London.
Mar 31 2017
Bad customer service on pick up day
Pros: The rental price and unlimited miles
Cons: The guy that worked there on the day when I received my rental had such horrible customer service attitude. I also had an empty tank of gas, and the guy told me I can wait longer to fill up the tank or go pump it myself. Overall customer service was horrible.
Apr 17 2017
Cons: It says Unlimited milage but they olny allow certain KMs per day.
Jun 23 2017
Excellent customer service. Gast and easy
Pros: I liked the great customer service i received. They were fast and easy. Getting to the offsite rental car place seemed a bit cumbersome but once we asked someone in the airport, it was easy. We booked the rental online and notated that we were going to use the credit card's insurance in the place of their optional insurance. We picked up and drove to niagra, drove back and dropped off. Easy. They operate the shuttle 24 / 7.
Pros: Got a VW 2.0 TSI Jetta fully loaded. Great on gas, super quiet and easy to drive. Pick up and drop off was super easy and all I had to do was return it with a full tank. Great value for the money.
Cons: Some areas of the car were not cleaned, there were crumbs in places and some old Subway napkins were left in the center arm rest but overall it was decently clean. Would have liked for the car to have winter tires instead of all seasons but I understand that this is a rare option on most rentals.
Jan 5 2017
Pros: The location was convenient for me .The staff was great and helpful.
The price was reasonable.
Aug 21 2016
Pros: Drop off very quick
Cons: Agent, though very friendly, only spent time trying to make the car more expensive after asked for a lesser priced car.
Aug 23 2016
expensive (>$100/day) very budget car with check e
Pros: mostly nothing
Cons: I signed up for fast checkout and was assured I could just walk to the car directly.
there was no board with my name, I had to go back to the counter and stand in line the fast lane which was serving normal customers, so it was not fast at all
I then got the car finally (40mn wasted) just to find out that the car was malfunctioning (check engine light).
We had to go back and go stand in line a 2nd time to get another car, more itme wasted.
The phone staff was totally worthless, they first told me I could drop off the car after hours, and another staff later told me I could not and would have to drive the car back to the airport and take a taxi or train to the city (really?). In real life, we were able to drop off the car after the office was closed.
Budget has had the most clueless staff I've worked with so far.
Apr 3 2017
Pros: The drop off was fast and uneventful.
Apr 14 2017
Cons: Technically, not a great car - The wipers were inadequate for heavy rain and the seats didn't come forward, which was a real issue for putting in a baby sea.
May 1 2017
Voks Jetta steering column always locked no warning from attendants
Pros: Fast device out of airport no one ask if I needed directions but overall friendly agent @ checkout & checkin
Cons: I never drove this type of vechicale Volkswagen Jetta every time I turned car off the steering wheel locked which I guess is normal in that type of car wasn't given any warning & had to call device after I stopped to find out what was wrong
Jul 17 2017
It's hard to 'budget' with extra fees.
Cons: Additional unexpected charges. Charged for being over time even though the vehicle was dropped off the night before and was told over the phone I wouldn't be. Ended up being three times the price quoted on kayak
Pros: We went to Canada for 2 days for Family Emergency Our flight was late I called Thrifty Rental explain everything They advise me don't worry When you arrived at Pearson Toronto Airport Your car shound be ready at airPort location We arrived At 4pm at Thrifty they told us we made a reservation at city location we have no cars available I have explain everything and everything to them I was so frustrated called the Taxi went to a city location they were closed.I call customer service Told my situation. They made a new reservation at Dollar rent a car at same location at Thrifty and dollar RENTAL where I was told they don't have any cars available By time We got back from city to airport Taxi cost me $100 and my new rental cost me $80 dollars extra From my original reservation and wasted one all day. Worst service ever.