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Room was comfortable and nicely decorated. Breakfast had a large assortment of foods. Staff were friendly and helpful. Casino was fun.
The Casino was a pleasant surprise to us. It is is the most comfortable and fairly up to date casino we have experienced in Europe. Nice, friendly staff in a casual environment. Not many card games, but lots of slots to choose from. The hotel room was large and clean. The buffet for Euro 21.50 including all the wine you wanted was a bargain. Great choices. Breakfast was nice and the wait staff very friendly. We intend to do this get away frequently as it is only an hours drive from our house. The hotel was wonderful with free parking. The Casino does need to upgrade its slots so that they are coin free.
noise in the morning - rooms doors are heavy and slamming frequently - difficult to sleep
Great location, 5 minutes walk to the village center or 10 min to the Thermal Centre. Free access to the Casino itself, which I enjoyed even though I'm not much of a gambler. The room was large and clean, with a very comfortable bed and armed chairs. The continental breakfast was fine, with good service. The entire hotel was very well maintained and clean, the staff friendly and helpful. The bus that connects the village and Luxembourg City stops right in front of the Casino complex. The cigarette smoke from the game rooms managed to seep into my room, which could be bothersome for those who are allergic to smoke. When I was there, the Casino building was being renovated and extended, making the area outside a bit messy, but the noise effect was surprisingly low, so it didn't bother me.
Large and bright room as well as bathroom, comfortable bed, LCD screen, choice of breakfast very good. Very good value for money at hotel/casino restaurants, all staff friendly Only one elevator (though hotel is not big)
Kind reception and professional behaviour of the staff
confortable room at an attractive price. friendly and helpful staff breakfast could offer more choice, esp cheese is missing
Very nice clean and well designed rooms
the temperature of the room ! Very hot and the airconditionning was did not work.
The desk staff were very efficient and friendly In spite of the crowd using the spa facilities of this thermal resort the atmosphere was rather sombre and almost dead- no one in the cocktail bar etc. It had more the atmosphere of a hospital than a holiday resort
size of room, use of le club and location.
cleanliness no air con that worked so was stifling hot. also very poor quality bed linen
The breakfast and the nice surroundings of the hotel. In the large sauna area, there are places where bathing attire is compulsory and places where one is asked to appear nude. This is ridiculous. Male and female guests should be allowed to be nude everywhere in the sauna (actually, this was the case when I was a guest some 12 years ago).
The whole package from fitness to catering and room facilities
I liked the nice atmosphere with very nice staff, clean room, quiet place with nice outdoor view. some of the staffs can not speak English, so it was a little bit hard for me. Anyway, they tried their best to make me understand.
Fabulous Hotel and very tastefully designed No negative comments
We liked the situation close to the centre and park, the design, and the architecture and the friendliness of the staff at the reception. Some services could still be improved as, such as the availability of baby beds, the quality and temperature of the coffee and hot water at breakfast.
Professionalism of staff. Very quiet and clean. Stylish decor. Good breakfast. Easy access to parking, town centre, and travel routes. Close to a beautiful park.
The rooms were very clean. The hotel is quite modern. The location was perfect for us-near hiking trails as well as the Casino 2000. The breakfast was very simple, basically bread and meats-no eggs.
Nice modern design. Simplicity. Quiet. Nope.
excellent (small) pool & gym facilities for hotel, free parking, quiet, fantastic breakfast, decent room size, decoration, light, curtains, 2 comfy armchairs, table, desk extremely soft bed (never seen a softer bed in any hotel), no wall sockets for laptop at desk or telephone charger next to the bed (only one at the window or you have to pull furniture from the wall to reach one near the desk... very inconvenient). A noisy buzzing kind of speaker (alarm speaker system?) on the side of the bed - quite disturbing at night. No ventilation at all in bathroom/toilet area (there's a vent but no airflow at all). No Toilet brush. Extremely expensive internet (10 euro 1hr, 17 euro 24hr) and troublesome to have to buy a password at reception each time you want to use it (unless you buy multiple days or week package on day 1). No complementary still water bottle, water in minibar and placed on table 6+ euro
staff extremely service oriented, pleasant and childfriendly
I had Flemish asparagus in your restaurant and it may be the best prepared asparagus I have ever eaten. The breakfast was good. Staff very friendly and helpful. Bus very convenient. Hotel excellent value - would stay there again and would highly recommend. We had to take cab to airport because hotel van was busy.
Although it is out of town, there is a shuttle. The hotel is perhaps a bit tired and in need of an update, but the value is nevertheless superb for the price. The breakfast, included, is first rate.
excellent service in a quiet place no to far to the city
Good location on the hill side close to the town. Good swimming pool
Good breakfast. Old fashioned hotel built in 1985 (looks like in scary movies). Awful shower. Internet is for money only, it is nonsense nowadays. Not a 5* hotel, it is rather very average 4*.
It feels like staff members have financial targets to achieve before customer service
We were given a suite, which was a nice surprise. Very nice breakfast, when it is included in the price. Our bathroom was dirty and we had to call to have it cleaned upon check in. Although it was a treat to be given a suite, the room was in great need of an overhaul.
swimming pool and sauna the location of hair dryer in the bathroom is unpractical.
Swimming pool and delicious breakfast The clealiness of the room. It was not mentioned that when you obtain a reduction for the price of the room, the cleanliness will follow.
The room was big (much bigger than I even hoped) and the king sized bed was AWESOME! Room was also very quiet, which means the walls were sufficiently thick. The room was sterile. The bathroom was large, but there was no method or madness to the space itself. The TVs were old and need to be updated (the one in the bedroom didn't work; thankfully the one in the living room did).
Quiet Mid-renovation. First room given smelled. Poor in room facilities, poor service in restaurant. Defintately not a 4 star hotel.
All of your staff were pleasant, polite and very helpful. There was also plenty of free car parking. Only ten minutes from the city centre by car. You have a bus service just outside the hotel. Dining room and waiting staff are excellent. The food was adequately cooked but a little slow arriving. Your hotel is generally very good although parts of the interior were showing their age
the indoor swimming pool was not convenient for small kids
Hotel is well placed for Luxembourg city. We enjoyed our meal in the recently redecorated restaurant. There is a large car park.
I have found the services I expected. This Hotel is pleasant
The facilities (room, swimming pool, bar, breakfast) were good, and the staff were pleasant. The hotel has a spacious reception area, and is in an accessible location. The facilities provided good value for money. Hard mattresses and only one pillow per person, resulting in an uncomfortable night's sleep. An over-crowded breakfast room, meaning that we had to eat breakfast in the (rather noisy from the TV) bar. No spare towels by the pool.
Nice environment, good logistics 4-star hotel ut the furniture is quite old, the staff could improve
The local is rather quite; Personnel is supportive. Good restaurant. Internet access is too expensive, a today's service that should be for free. No air-conditioning in the room. Too much noise coming from outside.
The car park was extensive and free. The hotel was in the middle of refurbishment which hadn't been mentioned when we booked.
had a lovely time staying at this hotel.had spent my frist night in the hilton just up the road and the alvisse parc hotel was so so much better on all things eg the cost of food & drink was so much cheaper,the staff were much more helpfull and the whole style of the hotel was much better than the hilton that cost for one night the same as our whole 3 days at the alvisse parc .we were there for the world cup of food(so we know the bussness well)its on again in 4yrs so it will be this hotel we will be staying at
A new hotel near the airport finished to a high standard. Friendly and accommodating staff. The dining menu is too "haute cuisine" and needs to be simplified. In talking to the hotel manager this is coming and will be in place by November.
Very modern, cosy and clean hotel. Excellent wellness facilities. Very decent breakfast. Special thanks to the very friendly hotels staff (especially at the reception). This is an example of a hotel wjhere they try to make you feel good at all instances. Location in a business park is a bit strange but in the weekend the area is very calm.
Good modern hotel, good food (but expensive), very good and reliable internet connection (and free!!) 17 Euro for breakfast (breakfast is very good but still..)
Very nice design and interior of the hotel. Slow internet connection (cannot complain much as it was for free) Breakfast buffet way too expensive for what is being served. Missing iron board in the room and laundry service.
Modern and very well equipped. Nice restaurant and bar. There is a company at the back side that starts working at 4-5 am
Nice suite. Quite spacious. Very clean. Nice breakfast room with a good selection of food. The hotel staff were very pleasant. Large bathroom. Rooms in the front of the building get loud noise from the main street. Cars go all night due to the casino up the road. Was very difficult to sleep. The rooms in the back don't have that problem. The top floor rooms are the best since the floors are wood. You don't hear anyone walking above you.
Friendly and helpful staff
Poor sound insulation. Creaky cheap bed, broken shower. Poor!
We were shocked by seeing the room!!!! For breakfast we didn't see anybody of the service, no eggs, no choice, two slices of bread, only some coffee in a Thermo, no fresh coffee!!! To resume it was unappetising.
Very new hotel only opened in Feb 2008. Shower is great all glass in part of the bedroom. Lovely TV, bed and decor. Free mini bar was a nice touch although it only contained soft drinks. Breakfast at €30 was extreme so we did no bother.
The power shower. The shower being in full view of the whole room.
Spacious room I called them at 22 h and nobody was ready to pick up my shirts and deliver in the morning about 8 30 am, ironed.
Most comfortable bed ever. Wonderful shower Needs more English language TV channels
It is the best hotel in Luxembourg, a bit less central than the Royal but close nevertheless and newer/nicer. Nothing to report
This is a great hotell, situated just "above" the Grund in Lux. City, with a fabolous view to the Old Town ++. Our price (weekend-price) did not include breakfast, which is rather expensive (EUR 30/pers) at the hotel - however, there are lots of cafés in the old town. The rooms are nice and fresh (even with an espresso-machine, and free mini-bar (non-alcoholic)). if you want to stay just in the midle of the old town, this hotel might be a bit too far away, however, it felt very central.
The beds and linens were outstanding, as was the proximity to the lower town and casements Boch. Walking down by the river provided wonderful atmosphere. The complimentary (non alcoholic) beverages in the minibar were a very welcome touch that we enjoyed!
I liked the panoramic view of Luxembourg Slow service
Space and decoration of rooms
The room was outstanding. Lots of nice amenities and attention to details (bathrobes, coffeemaker, flower, L'Occitane soaps, excellent shower) and the design was spacious, original, funky and modern yet warm and comfortable. Wifi should be included. Shower leaked out onto the floor due to design flaw/bad seal. No easy garage access. Room should have radio alarm clock with iPod plugin.
Large room with a very comfortable bed, with terrace. Bathroom excellent with great amenitiies. Breakfast was lovely. Price of drinks in the piano bar was a little on the expensive side - even for a 5 star hotel!
The hotel was really nice! Everything was nicely organized, staff was polite and very friendly, the spa was well maintained and clean. Breakfast also very good.We enjoyed our stay very much!
Ubicacion no food at the bar lounge
Excellent 5 star hotel. Perfectly located near the center of town.
most of the staff members were very nice!
The location was perfect. The staff were very helpful and friendly. We received a free room upgrade when we arrived to an executive suite which was very nice, the room had everything we needed including fluffy robes and slippers. We were initially worried when we arrived, that the Hotel seemed very posh and we had arrived on a motorbike as we were touring round parts of Europe on our holiday. We thought the Hotel may not appreciate us arriving outside on a bike with all our outdoor gear on. However this was not the case and the staff were very courteous and helpful. The Breakfast was very enjoyable and served in a lovely room. I would definately recommend this hotel to others and I would recommend a weekend stay in Luxembourg it was so enjoyable.
Service and staff were as you would expect from a five star hotel. We were contacted by the hotel when we booked to ensure all our requirements would be met, and they were.
The quality of the breakfast That the restaurant in the Hotel was closed:
The staff was excellent! It was a very classy hotel.
The room was decorated in warm tones, with a comfortable bed. The hotel has wi-fi, but one has to pay €7 an hour to use it, which seems excessive. The TV had many channels, but almost all were in German.
Excellent staff, architecture, comfort, small and quiet. WiFi not accessible on top floor.
Very quite None
No hassle No
Great room, comfortable bed Priced for eurocrats, not a good value even at steep discounted rates due to location.
The bed is excellent, and the room is large. The price was 130 including breakfast and parking, as well as large comfort room and excellent bar. I would say this could worth like Westin, Hyatt, or any this kind of high class hotel, which price from 200-400. So if you find the price of this hotel is below 140, this should be your option in Luxembourg. Unfortunately, this hotel is little bit far from the city center, at least it might be difficult to walk from the railway station. And the hotel is located in the center of business center, so if the season is like business season when some event would be hold, the price might become very high and the stay not so comfortable, I would guess.
Style and comfort of hotel
Immediate and excellent service by the Housekeeping and Room service personnel. The receptionists need to provide proactive details of tours (like the city tour) to hotel guests who ask for them, such as the closest place to catch the Tourist bus, sell the bus tickets, etc. Currently all that they say is 'go to the tourist information centre in the city'.
Staff spoke English, rooms were air-conditioned and well appointed. Parking is limited but was always available when I needed it (but lot was full in the morning). Nearby construction often blocked roads temporarily.
Very friendly staff, great value, modern design Lack of English outside of front desk
Everything was OK, no complaints
The hotel is very new, and therefore in good order, clean, well- presented and with very well furnished bedrooms - the bed was one of the biggest I'd ever seen, and extremely comfortable, and the bathroom was excellent. Of the hotels in the conference district this is probably the best positioned, because it backs directly onto the old fort giving a traffic-free pedestrian route into the town. The pre-opening room rate was a bargain. The conference district is utterly soulless and often very empty; as a new hotel it is still finding its feet and some things were not well done - for example we noted that the sauna was not on all day, so asked at reception for it to be hot by 8am, and it wasn't done. The bars and restaurants were completely empty, though the staff were attentive, but it wasn't particularly comfortable for the leisure traveller.
Relatively new Awful standards, cheap fixtures, cutting corners on everything from in room coffee to linens, more like a budget hotel
Location is very good with great view to the city (if you can get a room overlooking the city center). Very helpful and plesant staff. Very comfortable beds, with a choice of pillow type. The 4euros/hour internet service is somehow expensive. If you don't include breakfast in your reservation then it is difficult to get a coffee in the morning (no bar service). In addition, the 20euros charge for breakfast is on the expensive side.
convenience & comfort
Comfortable spacious room, impeccable cleanliness, great location for European institutions Sterile modernist decor and bright, undimmable lights may not be to everyone's liking. Limited TV offer - especially for international guests.
Beautiful big room. Everything was new and clean. Hotel staff was friendly. Breadfast merely acceptable. Next parking garage was not functioning, the next one closing earlier (theoretically at 12 pm, but at 11.55 pm it was already closed). The hotel is near the city centre but actually in the outsides being the sorroundings for me not really cheerful and inviting. Did I have know where it is exactIy, would I have not booked the hotel.
excellent view over the city parking place very expensive, even if there was no lack of space (more expensive than in Venice (IT)!)
Very modern hotel, good furniture; good breakfast. Sightseeing bus stops in front of hotel. Expensive public parking; rather long walk to down town area.
The location and the atmosphere of the hotel. We needed to ask the staff questions on matters that they should have just informed us. Also, we booked a executive room with access to the lounge which never opened. After searching for an answer to our question, the staff told us to go upstairs to the bar area and they would do something for us. Overall, we were very disappointed in the customer service and the hotel not fulfilling what they had offered.
The buffet and food in general was good. Great shower! When i arrived at the Luxemburg airport I went to the information Center to find out how I could get to the hotel. The representative told me that it was within walking distance. In fact no taxi would take me their because it was too close. She pointed outside to a brown building and said it was on the other side of it. It was not on the other side. Probably a quarter of a km. away from the airport. It was an ok walk for me but I'm not sure all patrons could walk it. Possibly you can call for the hotel shuttle but they do not advertise it. Also coming from Canada I wasn't using my cell phone and I saw no courtesy phone at the airport to call the hotel.
all the staff where very helpful
Clean room, good selection and quality at Breakfast I found the reception staff rather curt - although I am English I do try to speak and understand French (in a limited way). I understand Luxembourg has many languages so this is different to normal. I could not find information about hotel or local services in my room.
Situation near the airport and the highway. The car parking spaces are too small - pretty well every second one cannot be used.
Outside of the sity.
Very small room. I have requested 3 separate beds, got only 2 (1 king size). The room was like 20m2 and very small for 3 people.
nice and clean and good location...not to far from citi and close to airport a lot of dogs at the hotel... ( guest had them)
Everything was good. Good breakfast, clean room and good location for Luxexpo. Very small room.
Good price with clean room.
Very good free WIFI. Excellent break fast. Good mattress. Very good price.
Good location. It's not a bad hotel. It's clean. Small room.
The lobby staff was efficient but bar staff in the evening overworked. Only one person on serving, at the cash desk and clearing, washing and cleaning I bought a 20 euro card for internet that did not work because the signal was too weak. I told the front desk but nothing changed. The card was useless
the bed was the best was very confortable paying of internet
It's close to the Jean Monnet building The entrance to the hotel is not easy to find!
The rooms were big and the beds were big. We also had dinner at the hotel and it was very good. Well the hotel was a bit far from the city. I wish there was a shuttle to and from the city center.
Confortable room Adsl web connection in the room only available through wifi, please provide cable connection as well (in case something goes wrong with the wifi in one's computer as was my case) Lack of exercise facilities
We were on the 7th floor and the water didn't run well.
Comfortable bed and room. Close to the Philharmonie which was reason for stay Room was too hot and the airconditioning for whole hotel had been switched to warm ready for winter. Staff informed me that the airconditioning could not be controlled in individual rooms. Too noisy to leave windows open as construction site surrounding hotel.
Friendly staff and good beds, spacious rooms with a sofa to relax There was no aircon and the rooms where very warm, considering there's construction ongoing you won't open your window as you'll wake-up at 7AM from the drilling noise.
Nice rooms, close to the concert hall (Coque) where we went later. Restaurant with good dishes and reasonable price. Staff was not really friendly.
Nothing really. A hotel without a soul. If you are tired of live and looking for the most boring hotel, this would be the place to stay for your holiday.
I have only the best impressions. I would recommend it. On some webs this hotel was marked on the Google map in the wrong place (next to number 37-39 on the street not 13) . In fact it was 1.5 km further.
Rooms were very nice, new, clean. Liked the apple computers in lobby, help yourself consession stand (at any time of day or night you can grab a drink or food and charge to room). No blackout shades on windows, and florescent lights from exterior of building brightened interior during night
The young lady at the reception was very professional and very friendly. I stayed with my son of 19 years and the room could be devided into two with the curtain: this was perfect. The concept of the breakfast. I prefer the tradidionnal buffet.
Location is great for the purpose of my trip, just across the street from the Congres, but not close to the tourist area.
The entire hotel is brand-new, rooms are extremely well-designed, just feel like home! The location as well is fine, close to the city and straight on the Philharmonic Opera. Perfect!
the room facility separated toilet from the bathroom the microven the free internet and films the Hotel is still under construction and the parking garage is full of dirt and dust that you will walk on and carry to the room also I booked a superior room with one double and 2 singles beds but there was one double and one single
Location is good, very convenient to go to the center. We stayed 5nights, but in the one night, no room cleaning. And twice, no supplemental water.
The location was a very short walk to the downtown shops and sites. The staff was efficient and the breakfast good. Our room lacked a few simple amenities that would have been nice: an ironing board and iron, and a full length mirror.
The staff were very accomodating, and the proximity to my office in Luxembourg was outstanding! Also, it was very clean and such an enjoyable stay.
Only a short walk from main shopping/bars/restaurants. Free parking outside hotel on the weekend.
The rooms were not as quite as would like to have. Noice from upstairs and outside did not make the night sleep very relaxing
Presentation and style were excellent. Location was very good. Staff were very helpful and seemed to enjoy their work. The provision of tea/coffee making in the room would have been good
Hotel is clean and in a good location for business - near the EU quarter but also close to shopping and sightseeing.Room was clean and fairly big. Breakfast was good. However, it is not worth the 4 stars it claims it has. No caprets in the room but also no floor heating. You can hear the neighbours walking in their rooms because there is no noise isolation due to lack of carpets. For two people in the room they provided only 1 pair of slippers, etc.
Privacy Staff spoke poor English
egg and bacon for breakfast was cold
My room was quite spacious, the breakfast was uneventful, but ok. The rooms lack some love / thought. For example in the bathroom there is no light close to the mirror, so good luck shaving. The minuscule flatscreen tv is so far away, you'd rather watch it on your cellphone. And while I was there (6 days), Internet only worked half of the time. I was in the "annex" building, which is a bit weird since cross the street. Although a bit more recent than the rest, it felt a bit detached from the rest (no pun intended)
The assistance of the staff and the confort of the room
Although not enthusiastically, I liked the gym. The personnel at the counter. They were cold and not very helpful when I explain that whenever they charge a customer's credit card they should inform the customer first.
The location and the staff
Quietness and space See copy of my e-mail sent to guest relations@ accor
brand new hotel, modern, quiet, good size room with sofa bed for kids, separate little room for the toilet was a nice feature a bit of a walk for small kids to the tourist attractions, no info on hotel services/facilities in the room, curtains did not completely block outside light, windows do not open
Construction area nearby
The hotel is very well located, is silent, clean, is possible open the window, the rooms have very nice colours and they are comfortable.The hotel staff is very professional. I like everything
The style of the room, well designed and clean.
Very clean and comfortable room Luxurious bathroom and nice shower Great views Good value for money Location is a bit hard to find Expensive breakfast
Nice new hotel. The restuarant and its staff were excellent One of the front desk clerks was not very friendly or helpful when asking about things to see and places to go in the area. Really was one reason when ended our trip a day early
Room excellent as everything new when I stayed Close to centre so handy for walks etc TV was flat panel etc which looked great but the reception was very poor so most channels were very fuzzy - virtually no entertainment channels in English just the usual news/business. Key card did not work initially but this seemed to be a teething problem which was resolved quickly