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Beautiful views from the pool deck, Quiet and Peaceful, Excellent dinner on the back terrace, impressive historical authentic chateau
view from window did not find staff particularly hospitable. .
Beautiful hotel and wonderful scenery. No bad points
Beautiful setting in the chateau vineyard. The house itself is very nice with a swimming pool and terrace. Poor reception, no information, no sense of welcome - the staff were pleasant enough but very amateur. The menu does not cater for vegetarians and judging by the reaction to a request, the chef does not want to. We were supposed (I think) to tell them daily whether we wanted breakfast, but we were not told this or in fact anything else which might have been useful. The only information at the reception desk, was focused on what you must not do E.G. You must not wash or iron any clothes in your room (but not how you could get washing or ironing done) ?? There was a quite good swimming pool but when I asked, I was told that they did not supply towels (maybe this was a swimming pool for not swimming in ?) but when pressed, said I could use the towels in the room for the first day only - we then bought our own. The room, which was called a 'style' room, had a broken wardrobe which could not be shut properly, was very pokey and has a toilet which leaks from the water supply if you move on the seat.
Beautiful location and property. Very good meal. A nice welcome and good service. Clean pleasant and comfortable room. Steep stone stairs were a bit of an unexpected challenge for my elderly father.
Superb Staff. Location of property near center of town. Suite layout suited our needs. Some of the 'amenities' were not functioning (e.g. Hot towel rack). Top shower head was fixed and directly overhead so you had to wash your hair if used... and the shower wand was not on a sliding bar. he cleaning staff was less than sterling.
Too far from the centre
Amazing castle and good service. We stayed at the vignoble house (vineyards view - outstanding !), rooms have just been redecorated with excellent taste. Peaceful and relaxing stay Air conditioning was not working properly and unfortunately this made our stay very uncomfortable (not sure I will return because of this point)
It was in the middle of a vineyard but we did not have a room in the chateau. We were put in a annex attached to the chateau. We thought this was deceptive and would have enjoyed a more traditional room. We had 3 rooms. Upon check in, one of the receptionist was not very nice. They demanded we book dinner reservations right away. The flowers and grounds were not well kept for such a nice property. Very surprised it was not well maintained.
The service in the restaurant was terrible. We thought the reception/concierge service and the spa service was great though.
gorgeous rooms, quiet, excellent restaurant restayrant busy at weekends, need to be reminded to BOOK a table for dinner
The hotel was absolutelly beautiful, newly renovated, but with much charm, and nestled amongst the vineyards! We had all the modern amenities, free WiFi, gourmet dinner, delicious breakfast served in our room, and beautiful views. Nothing.
The physical appearance, rooms, facilities were very beautiful and comfortable. The dinner was excellent. The location was perfect for our plans. The staff for breakfast service was inadequate. The spa staff was not apparent. The jacuzzi, steam room, and hamman were not working properly.
The staff and their engagement to please the customer, great location of the property, spa open on sunday
Beautiful and good location
The staff. Check in we were made to feel welcome, the bell boy who took our luggage to our room was kind to our 9 yr old son, the housekeeper who made up the bed for our son and the waiter who assisted us with our choice of wines at dinner n/a
A cozy fireplace, wine made by the owners and a dinner with the owners (made by the owners)and other guests at a common table. Everything was excellent. We had a bit of trouble with understanding each others language, but there was an Englishman who was also a guest who could also speak French.
The bedrooms were to small and in need of renovation.
This is a typically French hotel with a swimming pool in a nice garden setting. Proud owners, keen to please. Nice restaurant, with good service and food. Comfortable rooms - quiet, and not too modern.
Great location, lovely hotel with very friendly staff Honestly, there were no bad points
Traditional French hotel, the way they used to be. Nice little town. Good restaurant. You could stay here for weeks, it would be lovely. Aircon for when it gets hot. Room 17 is small suite, with separate room for kids. Nothing, it was exactly what we wanted it to be.
Great location with nice restaurant and pool. Probably as good a 2 star hotel I've ever found No one spoke english, which is surprising as its a tourist hotel. Also, whilst the staff were O.K. they were not overly polite or helpful. When we booked in and out, staff watched as my wife and I struggled with our luggage. Very surprised with that behaviour!!
Excellent restaurant, very good food
no tea making facilities
A very pleasant stay, in a comfortable room at a realistic price. Secure car parking in the centre of Duras was a bonus
The swimming pool and the appearance of the dinning room Rather small rooms - cetainly no room for king bed
Friendly family hotel to which we were returning after a gap of 20 years! Could do with a face-lift....but restaurant excellent.
Clean room, adequate facilites, just short of somewhere to sit out and relax. perhaps a garden and seating area a bit sparce and breakfast could have had better service.
The rooms are well adapted for handicapped people. The reception by telephone when enquiring about arriving late was really appreciated.
peaceful location, hotel layout, beds
breakfast is very poor; no salted meal, no ham or cheese or paté in such a country like montpon monesterol it a pity. quantity of sweet meal is just suffcient for a wife! parking, signage correct.
facility was new and clean no air ventilation in the bath/shower room.
It was a very clean room, well set up for handicapped people, very comfortable bed, we are travelling by bike and they stored our bikes for us overnight. Basic but good breakfast. Quiet rooms. Excellent value for money. No restaurants close by - was 4 k to ride for a meal which is not a problem if travelling by car
Simple, basic room,very clean and ideal for what was required.