Guest reviews
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All Reviews
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Couples
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Solo
Overall Rating
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8.6 "Location is great."9.7 "
Good access to the airport , said 97%." 10.0 "100%liked the proximity to shopping ." 10.0 "100%appreciated the closeness to the beach ." 8.6 "86%liked the proximity to sightseeing ." -
8.5 "Great service."9.2 "92% found the
staff to be very friendly ." 8.5 "85% said therecreation staff was great ." 8.2 "82% thought theservice was very professional ." 9.6 "96% werehappy with the shuttle service ." 9.6 "Excellent childcare , thought 96%." 10.0 "Lovely bar service , according to 100%." 10.0 "Management was excellent , said 100%." -
7.1 "Good beach."8.2 "82%
appreciated the clean beach ." -
7.0 "Good breakfast."
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7.0 "Good cleanliness."
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6.9 "Internet is average."5.9 "59% thought the
wifi quality was ok ." -
6.6 "Rooms are ok."6.5 "Only 65% said
rooms were clean enough ." -
6.1 "Vibe was decent."6.0 "60% considered the
lobby entrance to be so-so ."
Overall Rating
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8.6 "Location is great."
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8.1 "Great service."8.8 "88% found the
staff to be very friendly ." 8.0 "80% said therecreation staff was great ." -
8.0 "Food is delicious."
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6.9 "Average cleanliness."6.4 "Only 64% said
rooms were clean enough ." -
6.8 "Beach is so-so."
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6.6 "Average comfort."
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6.2 "Rooms are ok."6.4 "Only 64% said
rooms were clean enough ." -
5.6 "Vibe was decent."
Overall Rating
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8.8 "Location is great."10.0 "100%
liked the proximity to shopping ." 9.7 "Good access to the airport , said 97%." -
8.2 "Great service."9.0 "90% found the
staff to be very friendly ." 8.4 "84% said therecreation staff was great ." 7.6 "76% thought theservice was very professional ." 8.2 "Housekeeping was great , according to 82%." -
8.0 "Food is delicious."7.2 "72%
loved the menu selection ." -
7.0 "Good beach."
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6.6 "Average comfort."
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6.3 "Rooms are ok."6.9 "Only 69% said
rooms were clean enough ." -
5.8 "Vibe was decent."
Overall Rating
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8.3 "Great service."
Recent reviews
- All reviews
- Positive
- Neutral
- Negative
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3.7review from
The beach and pool were beautiful, and that's about it. The staff were terrible. The female staff HATE the female guests and treat them horribly, and the male staff stare at you with an air of perversion. Additionally, the food, compared to other all-inclusive resorts (like in the Dominican) was absolutely disgusting. We will not be returning.
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7.4review from
Staff was wonderful and concerned about our comfort. Meals and grounds were excellent. Bed was very comfortable and the use of a shuttle was a plus. Carpet in hallways could use a bit of upgrade. While bed was comfortable, room was not particularly welcoming. Very bare - one or two pictures on wall might help. Did not like the fact that so much of the dining areas were open.
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9.1review from
I loved the location , the view and the staff were very friendly. The food and drinks were excellent. I didn't like how close the rooms were to each other. Every night my boyfriend and I heard Baby crying all night. Also I would have like to seen more tours available.
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7.7review from
-quiet, don't have to deal with drunk people -friendly staff -modern room -nice clean private beach -not too far from all the main attractions (walking distance to the great house in rose hall, about 1.5 hours away from negril and about an hour away from dunns river and blue hole) -only 3 a la carte restaurants and overall, the food was just ok -good if you request for a non adjoining room. otherwise you are separated from the other room by a door -did not get too much of a luxurious all inclusive vibe (compared to my other all inclusive experience in mayan riviera at the princess resort grand sunset) -wifi is extremely unreliable if your room is not close to the main lobby area
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8.0review from
The staff was friendly and accommodating. The rooms were clean and comfortable and housekeeping was great. The beach on the east side of the resort doesn't have as many kids, which was a plus since we were a couple only. Not enough food options. The buffet restaurant was ok for breakfast, but not for dinner. Very odd combinations of food. They need at least another restaurant for more variation. The beach is not huge and the sand is really odd. It's very firm and the beach has a lot of seaweed, which is not the hotel's problem, just a data point.
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8.8review from
Hot tub with falls was quite interesting There was no freezer in mini fridge. Ackee and saltfish should be available for breakfast daily
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10.0review from
Fantastic services staff and the food and entertainment was excellent. Saff, food, service
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2.5review from
Staff was untrained and rude, amenities were not as stated on website, food was limited selection and not good, room had mold so had to be transferred to another. Overall there for 3 nights and was not pleased
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6.0review from
Food
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7.4review from
The staff was nice and the beds were comfy The best beach area costs an additional $100/day for a Cabana and the Moonstone restaurant took 4 hours from waiting till receiving food. We also learned a Jamaican minute means about 30-60 mins.
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10.0review from
This was our second vacation at the Hilton Rose Hall and we were pleasantly surprised to see all the improvements to the facilities. Within the last 6 months they added new balconies to all the rooms, a new beachside restaurant, approximately half mile of additional beach, and appear extending 100 feet into the ocean with a beautiful view of the hotel. Our first trip was with our two children but we decided to return alone for our second trip. Due to the recent expansion, the resort never appeared to be crowded. Since most of the families stayed close to v lazy river pool, the other pool always seemed very quiet and relaxing. We even had a chance to speak to the manager within the next year or two. Can't wait to return with my children.
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10.0review from
Those were the nicest people I have ever met on a vacation! The place was just dreamy and yet fun and the food was outstanding. Didn't get to go to the club but I enjoyed the shows. Some were a little hokey, but they tried to give a little something for the adult and the children. Very good with the kids! Exercise programs were great...I did a power walk which was really a power walk through half of the golf course and a spinning class class and water aerobics....which taught me some lessons to use use in other places. Even the servers were entertaining (Omelet man and stir fry grill.) in my room I got te sunrises everyday. And from various location you could see spectacular sunsets as well. I am definitely coming back and telling everyone. I also believe the stay to be a great deal for all that is included. I loved the water slide and lazy river too. The beach was very nice too! they are expanding the beach area and adding to the facility. Now the beach was nice to me! But we went to Doctor's Cave beach too and OMG! That was the clearest water I have ever seen! It was spectacular. The Hilton's beach cannot compare to this one. I believe the Doctors Cave is a natural beach, while the Hilton is man made.....the difference is clear. They were doing some construction while we were on the beach. That was noisy, but didn't take away my enjoyment. The one of the elevators was broken most of the time we were there which was to me the most annoying thing because it took a longer than normal time to go upstairs and get back down.
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6.5review from
The staff was friendly and helpful The food was not terrible, but not very impressive. This was our first time at an all inclusive, but it felt like a tourist farm. We felt like products in an assembly line.
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7.0review from
Staff was nice. Food was good. Too crowded and too many kids Beach was terrible. Lazy river was small. Air conditioning broke in our room.
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9.1review from
I loved the location , the view and the staff were very friendly. The food and drinks were excellent. I didn't like how close the rooms were to each other. Every night my boyfriend and I heard Baby crying all night. Also I would have like to seen more tours available.
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8.0review from
The staff was friendly and accommodating. The rooms were clean and comfortable and housekeeping was great. The beach on the east side of the resort doesn't have as many kids, which was a plus since we were a couple only. Not enough food options. The buffet restaurant was ok for breakfast, but not for dinner. Very odd combinations of food. They need at least another restaurant for more variation. The beach is not huge and the sand is really odd. It's very firm and the beach has a lot of seaweed, which is not the hotel's problem, just a data point.
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8.8review from
Hot tub with falls was quite interesting There was no freezer in mini fridge. Ackee and saltfish should be available for breakfast daily
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10.0review from
Fantastic services staff and the food and entertainment was excellent. Saff, food, service
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10.0review from
This was our second vacation at the Hilton Rose Hall and we were pleasantly surprised to see all the improvements to the facilities. Within the last 6 months they added new balconies to all the rooms, a new beachside restaurant, approximately half mile of additional beach, and appear extending 100 feet into the ocean with a beautiful view of the hotel. Our first trip was with our two children but we decided to return alone for our second trip. Due to the recent expansion, the resort never appeared to be crowded. Since most of the families stayed close to v lazy river pool, the other pool always seemed very quiet and relaxing. We even had a chance to speak to the manager within the next year or two. Can't wait to return with my children.
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10.0review from
Those were the nicest people I have ever met on a vacation! The place was just dreamy and yet fun and the food was outstanding. Didn't get to go to the club but I enjoyed the shows. Some were a little hokey, but they tried to give a little something for the adult and the children. Very good with the kids! Exercise programs were great...I did a power walk which was really a power walk through half of the golf course and a spinning class class and water aerobics....which taught me some lessons to use use in other places. Even the servers were entertaining (Omelet man and stir fry grill.) in my room I got te sunrises everyday. And from various location you could see spectacular sunsets as well. I am definitely coming back and telling everyone. I also believe the stay to be a great deal for all that is included. I loved the water slide and lazy river too. The beach was very nice too! they are expanding the beach area and adding to the facility. Now the beach was nice to me! But we went to Doctor's Cave beach too and OMG! That was the clearest water I have ever seen! It was spectacular. The Hilton's beach cannot compare to this one. I believe the Doctors Cave is a natural beach, while the Hilton is man made.....the difference is clear. They were doing some construction while we were on the beach. That was noisy, but didn't take away my enjoyment. The one of the elevators was broken most of the time we were there which was to me the most annoying thing because it took a longer than normal time to go upstairs and get back down.
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7.4review from
Staff was wonderful and concerned about our comfort. Meals and grounds were excellent. Bed was very comfortable and the use of a shuttle was a plus. Carpet in hallways could use a bit of upgrade. While bed was comfortable, room was not particularly welcoming. Very bare - one or two pictures on wall might help. Did not like the fact that so much of the dining areas were open.
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7.7review from
-quiet, don't have to deal with drunk people -friendly staff -modern room -nice clean private beach -not too far from all the main attractions (walking distance to the great house in rose hall, about 1.5 hours away from negril and about an hour away from dunns river and blue hole) -only 3 a la carte restaurants and overall, the food was just ok -good if you request for a non adjoining room. otherwise you are separated from the other room by a door -did not get too much of a luxurious all inclusive vibe (compared to my other all inclusive experience in mayan riviera at the princess resort grand sunset) -wifi is extremely unreliable if your room is not close to the main lobby area
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7.4review from
The staff was nice and the beds were comfy The best beach area costs an additional $100/day for a Cabana and the Moonstone restaurant took 4 hours from waiting till receiving food. We also learned a Jamaican minute means about 30-60 mins.
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7.0review from
Staff was nice. Food was good. Too crowded and too many kids Beach was terrible. Lazy river was small. Air conditioning broke in our room.
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3.7review from
The beach and pool were beautiful, and that's about it. The staff were terrible. The female staff HATE the female guests and treat them horribly, and the male staff stare at you with an air of perversion. Additionally, the food, compared to other all-inclusive resorts (like in the Dominican) was absolutely disgusting. We will not be returning.
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2.5review from
Staff was untrained and rude, amenities were not as stated on website, food was limited selection and not good, room had mold so had to be transferred to another. Overall there for 3 nights and was not pleased
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6.0review from
Food
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6.5review from
The staff was friendly and helpful The food was not terrible, but not very impressive. This was our first time at an all inclusive, but it felt like a tourist farm. We felt like products in an assembly line.
