Daily cleaning, installation of cabin HEPA filters on flights to Montego Bay
JetBlue, American Airlines and Delta have waived their change and cancellation fees on flights to Montego Bay Sangster Intl. Confirm policies on booking site.
In the last 3 days, the cheapest flight deal to Montego Bay Sangster Intl Airport was found on the route from Washington, at $118 one-way and $166 return. The most popular connection is from New York to Montego Bay Sangster Intl Airport and KAYAK users have found round-trip deals for as low as $193 in the last 3 days.
In general from United States, JetBlue, United Airlines and American Airlines fly the most to Montego Bay Sangster Intl Airport.
There are 2 miles between Montego Bay city center and Montego Bay Sangster Intl Airport.
All flights to Montego Bay land at Montego Bay Sangster Intl Airport. The airport code is MBJ,and it can also be referred to as Montego Bay or Sangster Intl.
There are no public play areas for children. Parents booking flights to Montego Bay will want to purchase access to Club Mobay. This will allow them to use an airport lounge, kids playroom, showers, a spa and get free snacks. Club Mobay will also help fast track you through the airport.
Sangster International Airport offers free WiFi throughout the airport. You can also get free baggage trolleys in the baggage claim hall. There are a number of shops and restaurants available inside the secured area of the airport. If you purchase access to Club Mobay, there are quite a few extra services available. If you plan on spending any amount of time at Sangster International Airport, Club Mobay is definitely something to take advantage of.
If you’re planning on a visit to Grand Palladium Resort and Spa, it’s a simple trip from Sangster International Airport. The trip, available by taxi or rental car, will take 35 to 45 minutes depending on traffic.
If you’re looking for dining options in Sangster International Airport, you’re in luck. You can find a snack or meal at Cricket’s Sports Bar, Island Deli, Jamaica Bobsled, Moe’s, or take your pick of a variety of fast food establishments. All of the restaurants in Sangster International Airport are located inside the secured area of the airport.
KAYAK is a travel search engine. That means we look across the web to find the best prices we can find for our users. With over 2 billion flight queries processed yearly, we are able to display a variety of prices and options on flights to Montego Bay.
KAYAK’s flight Price Forecast tool uses historical data to determine whether the price for a flight to Montego Bay is likely to change within 7 days, so travelers know whether to wait or book now.
Hacker Fares allow you to combine one-way tickets in order to save you money over a traditional round-trip ticket. You could then fly to Montego Bay with an airline and back with another airline.
Sometimes travel dates aren't set in stone. If your preferred travel dates have some wiggle room, flexible dates will show you all the options when flying to Montego Bay up to 3 days before/after your preferred dates. You can then pick the flights that suit you best.
Scores according to KAYAK customer reviews
Cons: "I don’t think so. Thank you!"
Pros: "timing and services"
Pros: "Crew was great."
Cons: "Need better snacks on American."
Pros: "Comfortable seat, chargers and device holders at search station, very clean and great leg room."
Pros: "Miami based cabin crew were nice, but they sat in the back of the plane and talked to each other then whole flight. Pretty unprofessional. Chicago based crew from start to finish were fantastic."
Cons: "Miami crew from checkin to boarding were rude, demeaning and unhelpful in this extreme situation. Really rude, particularly the gate boarding pass girl. Haven't you learned your lesson about being rude to passengers yet? I won't be choosing AA again. Your loss, I fly a lot."
Pros: "Boarding, departure and arrival were on time"
Pros: "They seated my husband and I together. The flight was smooth."
Cons: "I’m always in Group 9"
Pros: "Seating had more space, the crew very relaxed and good humour as well as professionalism."
Cons: "Well the flight was short, so not much more could be done on this particular flight. The restroom could be a tad larger but think was on an older aircraft."
Pros: "Seat was ok because we paid more or has a “status”"
Cons: "Nothing has changed and nothing will-services is nothing to write home about, with yr little pack of pretzels-i am happy to get safely to my destination and that’s all that matters"
Pros: "My seat"
Cons: "Chicago to Venice flight was amazing. We were in premium economy, although the seats were larger it was hard to sleep in them, we all felt it needed some back support in order to sleep better. Crew was fantastic, would fly AA again internationally"
Pros: "Customer service"
Cons: "The planes having chargers and the WiFi working"
Pros: "Wasn’t horrible."
Cons: "Would have been nice to be on time. Not packed so every single seat was filled. But it was as expected which is the best we can expect."
Cons: "The delayed flight was an issue, this caused me to miss my connecting flight. Punctuality is very important to me and should be to your airline."
Pros: "Aircraft looks brand new and it had ton of entertainment videos, games, tv etc."
Cons: "Why did you remove T-Mobile!?? It was the best, bring it back"
Cons: "Because our first flight was delayed over 4 hours we missed our connection and had to be re-booked on the only other flight that still had seats that day. We had previously booked and paid for Main Cabin extra seats in the second row that included extra leg room and free drinks. We ended in an airplane with two exit rows, one near the front and the other near the back. Our seats were right behind the rear exit row in the back of the plane. The seats did not recline and there was limited leg look because the exit row seats were aligned differently due to the crew seat next to the door. Also, the bathroom was right in front of the row in front of us and so it was busy, noisy and smelled. Obviously we didn't get our free drinks either. Now I'm having to fight with American trying to get a refund of the money we spent for the Main Cabin extra fees. The fun never stops. I will never fly American again."
Pros: "Because the flight was delayed the captain and crew did everything in their power to get us to Charlotte without any more delay than there already was."
Cons: "Only issue we had is that the flight was delayed, other than it was an okay flight."
Cons: "The airline left my luggage behind at dfw"
Pros: "Boarding is orderly."
Cons: "Why aren’t seniors and parents with little kids allowed extra time to board? You have to pay for WiFi after the first hour? No kosher options for purchase in the food menu, clearly not looking out for all Americans."
Pros: "Although boarding took a very long time because the flight was full, the flight was smooth. The touchdown was awesome."
Cons: "I can't comment on food. I didn't get any."
Pros: "Great passengers and crew"
Pros: "I like everything ."
Pros: "Leg room in coach"
Cons: "No movie selection"
Pros: "TB honestly I can’t say I liked anything about this particular flight. So nothing."
Cons: "My flight was delayed by two hours leaving Fort Lauderdale. As a result of that delay I miss my connecting flight to Palm Springs. I was rebooked for a flight to smile Palm Springs the next day which I did not except. Then I was booked to leave Dallas to Los Angeles that flight was delayed also. To make matters worse my bags ended up in LA when they were supposed to be route it all the way to Palm Springs. I still don’t have my bags yet. Called three times and the representatives cannot reassure me of my bags on the way."
Pros: "Great service"
Cons: "Canceled flight. Moved us to another flight IN ANOTHER CITY. Changed our second reschedule flight gate from one end of the airport to the other. NONE of the walkways worked. Total unorganized mess - this airline is run like idiots are running it! Very challenging as I have CHF."
Pros: "Arrived ahead of schedule."
Cons: "Some crew were not very welcoming (smile)."
Pros: "We had our passes available on our iPhone to assist the boarding process. Very enjoyable trip with the crew and we plan to fly AA again in the future."
Cons: "Flight was delayed for nearly 5 hours. There was no accommodations for the delay, except for apologies. Very limited snacks were provided, but this huge delay cut into our reservations and vacation in our resort."
Cons: "At the beginning it wasn't clear the flight was operated by AA, but it is a failure of the British Airlines broker who sold the tickets. We almost missed the flight"
Cons: "Seats are getting more and more uncomfortable"
Pros: "Despite the boarding process, the on-flight crew was nice. The seats were comfortable. Also, I like the in-plane sockets and entertainment screens."
Cons: "When preparing to board, the two clerks at the gate were very rude. I had a carry-on suitcase, a laptop bag, and a small camera bag. They wouldn't let me board, claiming that my camera bag was a third item that I couldn't have. They then tried to force me to check the suitcase which i explained that I did not want to do, before giving me the chance to place the camera bag in the suitcase (which it fit just fine). They were not understanding or friendly and really made me question my decision of flying with American Airlines."
Pros: "The seats new"
Cons: "Had to pay for upgrade in order to get a seat. The seat didn't even have extra legroom. Did not get early boardingveitger and I'm even a an advantage cc program holder!!"
Pros: "Nice trip...no stress"
Pros: "appreciated having enough room for my knees not to hit the seat in front of me"
Cons: "I believe the flight was delayed due to weather. This resulted In my seat being given away on my connecting flight."
Pros: "plenty of leg room. very little turbulence. fight staff was very professional. staff was very responsive to assist me in finding my passport which I had left on the plane after I had left the plane and gotten to my connecting flight."
Cons: "I wasn't pleased with the snacks. I recommend changing to different snack options; perhaps fruit snacks or nuts."
Cons: "The seats even in first class were so old the springs were stabbing me in the back. No entertainment system. American Airlines is ALWAYS late. I was delayed 5 hours. Food is horrid. Rating applies to all American flights I've been on."
Pros: "Everything went very smoothly & I plan to book more trips on Kayak in the future."
Pros: "American Airline flight was on time, actually, early departure and early arrival. Crew was friendly and helpful, and I arrived safely. There was room overhead for my carry-on. And I got a great deal thanks to Kayak."
Pros: "Crew was excellent on both legs. Pleasant, accommodating. Good overhead storage space. Free tv was nice although I didn't watch it."
Cons: "Cramped! I'm 5'2" and could barely get my underseat bag in and out. Very late boarding and departure. Don't like the glass of soda and they don't hand you the can but that's just me. And, of course, we boarded very late."
Cons: "No space in the overhead bin for my section because they were filled with bags that were much bigger than carryon size."
Pros: "On time, pleasant experience."
Cons: "A couple of slightly bumpy patches due to weather, but it was tolerable."
Pros: "I messed up royally, as a result, I missed my flight to Miami. However, they were able to put me on the available flight without the extra cost to me. Thanks a lot."
Pros: "Same as above."
Cons: "Same as above"
Pros: "On time, good serv in first class."
"Flight was late at boarding and, once it took off and landed, crew team was not at the gate on time. We had to wait again over 20 minutes to park the airplane at the gate."
"Things were cool. No entertainment or water"
"Worst flight ever ! 2 hour delay for nothing couldn’t even buy a water. Ridiculous"
"I liked nothing flying from ATL to Denver , flight was delayed 4 hrs , we were told to move from one terminal across the airport , then was told to move back to the same spot later when we were told the flight will be leaving at 12:12 vs 1:46 am which means they moved us three times . When we got back to the first spot which was d1 from e1 we were then told we will be departing at 1:46 😂. I had my wife and daughter , we were never offered anything at all , when we used the vending machines in the airport nothing worked no stores open at all. When we finally got told to board we were placed in the tunnel for over 20 min , then where It got real bad was in the plane , take note we were all tired hungry and wanted something to drink . We then board the plane , we sit down and I asked the Stewart if I could have some water he told me when we are in the air , I told him thank you and tried to get comfortable as we have Been sitting in an un air-conditioned airport In The section we were in . As I am sitting there the same person I asked gave multiple bottles of water to certain individuals , I was flabbergasted at that point but wait gets even better . I am exhausted at this point as I have walked miles in this airport with my wife and daughter . We get in the air and he gives me a small half cup of water , lol what a kind gesture . The cabin lights dim besides where the stewardesses are sitting , about 15 min goes by waiting for the plane to get dark so I can fall asleep but remember hungry and tired . I watch two of them start cooking ramen noodles , cup of noodles , chicken and sweet potatoes, make tea and drink multiple bottles of water mind you hungry , tired . I then watch then have a full blown conversation and eat right directly infront of me , no social distancing at all , concerned at this point hungry , tired , thirsty , gets better . Two more come up they start to eat no social distancing 4 people full blown conversation , lack of other people's space , inconsiderate, we ask them to quiet down alittle so they continue with no mind being very rude and unthoughtful of how much everyone went throught from the nasty floor, unconditioned area of the airport, to the vending machines that don't work, the flight delay moving my family three times , watching people eat with no consideration of others , no way to sleep cause 4 frontier stewardesses wanted to eat , discuss there issues, and carry on like we don't exist with the lights on the entire flight in the front of the plane , my entire Tuesday was wasted , now today not doing so well as you try and give us 50$ voucher ."
Pros: "Nothing i thought it would be the price but that is not worth the headache to this trip. You pay for what you get."
Cons: "Not paying for carryons, having water to drink. Not so many changes and charges. I will never fly with this airline again"
Pros: "Smooth flight great pilot. Easy boarding"
Cons: "Not much"
Cons: "That they at least provide water or snacks"
Pros: "Uncomfortable seats"
Cons: "Left and landed on time. After landing, an open gate to taxi to would have been nice. I missed my train."
Cons: "Flight was delayed 5 hours with no explanation"
Cons: "Really uncomfortable seats that do not recline, several people constantly taking off masks, they charged for water (3$), no WiFi option or entertainment at all, tray table is too small to put anything on"
Pros: "Execution of the boarding/ exiting process"
Cons: "A little more space"
Cons: "Separate the individuals on the flight. Many seats available in the back and yet they crammed everyone in the front side by side with the covid-19 conditions just not smart planning at all"
Cons: "Did not fly the had to change the flight frontier website does not work with safari. I change the flight an hour after I mad the flight and they said because I did not use google chrome that the change were not made they waned me to pay 402 to change a flight that I booked for 194. I could have bought two more tickets for 284. The told them that is what I need to do. By the revues I saw on line the did the same thing to at least 10 other people. Frontier said that a customer only has 4 hour to make a change to a flight. I talk to sever travel agents and was told we have 24 hours."
Cons: "Just was delayed flight was to be at 8:41 and delayed to 1:49am sucked cause was very sleepy lol but other then that all was well thank you!!!"
Pros: "Boarding was quick and easy. Stewards were courteous."
Cons: "Seats are fairly hard and narrow for a large individual made worse by the protruding arm rests."
Cons: "Nothing because everything is good."
Pros: "crew was really nice and was genuinely a comfortable flight over all"
Cons: "cabin service"
Cons: "The flight was almost full. Disgusting"
Pros: "Absolutely awful! I have never seen such a ridiculous airline before. More than 3 hours delays? Unbelievable! I am now at Miami airport stranded because of the long delays with Frontier flight from Atlanta. This is absolutely unacceptable!"
Cons: "Absolutely awful! I have never seen such a ridiculous airline before. More than 3 hours delays? Unbelievable! I am now at Miami airport stranded because of the long delays with Frontier flight from Atlanta. This is absolutely unacceptable!"
Pros: "Arrived in one piece"
Cons: "Departure was approximately 40 minutes late due to the plane arriving late. If you fly Frontier it’s you know... business as usual. I fly a lot and every other time with this airline has the same issue. Upon arrival we waited approximately 32 minutes until we were able to deplane. Crew unapologetically explains that since plane is going to maintenance we are at a shorter gate hence the delay - it is what it is. We are getting off some makeshift jetway. What?! At this point the passengers are ready to walk down the tarmac. I’m just glad it’s over."
Pros: "Boarding the plane was simple and like most other airlines"
Cons: "First and hopefully last time flying Frontier. Carry-on baggage charge of $60 per person at the gate and only $35 online...added bag online to avoid additional fee. Boarding was fine, but had to wait 45 minutes past take-off time for mechanic to sign off on all maintenance items for plane. All the while, the crew stood around and didn't make anyone aware of anything, almost like it was something that happens to them all the time. Very unprofessional and clearly not focused on the actual people on the plane. The flight attendants were chatting with each other like they were off work and NOT attending to anyone. Very poor crew."
Pros: "The baggage claim girl in Atlanta was Wonderful she was very pleasant to me and my boyfriend and expressed a genuine concern about my unfortunate circumstance. Mariah (Frontire baggage claim girl) did everything she could to make sure I got my Bag back and called as soon as it arrived Thanks Mariah !!!!"
Cons: "They lost my bags I was flying to Atlanta from Phoenix and my bag ended up in St Louis ... i would assume that if your going to make me pay for my checked bag it would atleast make it to the correct destination. The crew wasn't as pleasant and friendly as I'd like them to be but did there jobs (I guess) then we had to sit and wait for a gate .... the only reason why a gate finally opened up was because people started asking for snacks. Overall there was nothing special about this flight I was upset that I didn't have my luggage from the beggening of my trip but the day before I left my bag was recovered . The ticket was inexpensive but I'm not sure if it was worth the hasstle Then I had to pay for my bags coming back as well. Suggestion maybe have a 50% voucher ad a courtesy from sending a bag to the wrong destination."
Pros: "We never took the flight as we waited in the airport 2 hours from boarding scheduled for 8:00 p.m., as suggested, until after 2:00 in the morning, when we heard not from Frontier, but another passenger, that the flight was canceled. No flight was available until Christmas Eve, six days from the current flight, and so we spent considerably more money for all three of us to get home with another airline. I, nor any of the three of us, nor anyone we've told our story to, wishes to ever fly Frontier again. It is an event that will certainly impact our decision to fly Frontier again, without a doubt."
Cons: "No flight No announcement right away about the cancellations, nor the delays Multiple reasons for the delays No definitive answers about what was going on Multiple additional expenses on our end that we hadn't planned on. Vouchers, but weren't enough to completely compensate for hotels"
Pros: "The price was good, but still not worth the money. Landings and takeoffs very smooth."
Cons: "Denver to Atlanta one of two bags lost. Delayed our trip to Asheville by several hours and arrived in the dark, much to our chagrin. The bag was 'driven' directly to the house the next day. On the return, the bags were nearly an hour late before appearing. We were over charged for bag fees. Computer did not show the checked bag purchase at booking, so were charged full 'at the gate' price. Seats are uncomfortable and do not recline. Rows too close together. Every seat filled, making the flight noisy, crowded and uncomfortable. The flight was definitely NOT worth the savings."
Pros: "The only thing I liked about Frontier was getting off of their plane."
Cons: "Where to start? The 5 hour delay was horrible. The customer service was non existent. I've never see such rude people. We asked for their names to report them and they refused to give us their names. They lost half of our luggage. All of this was just the outbound flight. On our return flight we walked up to the gate right as they were closing the door. Thy refused to let us get on but offered to rebook us another flight 2 days later. Asked the speak to a manager and it turns out she was a manager....lol. We had to buy another flight on Southwest Airlines to the tune of $325. All of this and never once did anyone apologize or try to do anything to make it better. There is a reason Frontier is cheap. Do yourself a favor and stay as far away from them as you can."
Pros: "Nothing. If I could say that I liked something, it would be that I liked that my flight wasn't any longer than it was."
Cons: "Both planes (departure and returning) were old, dirty, and I have sat in more comfortable metal folding chairs than the chairs on these planes. Frontier charges for everything. They charge for seats that recline, charge outrageously for reclining seats with a ting bit more leg room, their beverage service is not free, only water is not charged. No snacks either. Luggage that is considered carry on at any other airline is charged at $60 at the gate and the flight attendants pander and really push passengers to apply for their credit card. Horrible all the way around and we will NEVER fly Frontier again. Ever."
Cons: "Never having flown with Frontier before, I had no reason to expect what happened. I found what I thought was a fairly good deal on Kayak to fly round-trip from ATL to DEN for a quick weekend with a friend. Little did l know, and certainly NOT because Kayak informed me during the booking process or anytime afterwards, that Frintier charges fees for *literally* everything. Want a soda...sure, pay $1.99. Want to choose a seat (not even a special one, just to know you won't be stuck in a middle seat)...sure, pay $13-$35 dollars per leg of trip. Want carry-on...sure, pay $40. For carry on. Really? So now my $261 deal has turned into a $367 dollar *ordeal*. Would have been better not using Kayak, and will definitely never fly Frontier again. Thanks for nothing."
Pros: "The pilot was nice and the plane was very clean."
Cons: "One flight attendant was yelling all over the plane instead of politely walking up to guests and informing them that the overhead baggage holders were full. Also, there seem to be a mix up with seating as before the plane doors closed, this same flight attendant allowed a guest to move to another seat, only for the ticket attendant to walk back on the plane and inform the flight attendant that she needed those seats. I usually fly with Delta, American Airlines, and in my 30 years of traveling have I not seen such unprofessionalism with regards to miscounted seats and the way the flight attendant handled those customers."
Pros: "Attention to detail. Outstanding miles membership program."
Cons: "Notta thing"
Pros: "I woke up to an email 31/2 hours before my daughters flight was suppose to leave Atlanta informing me that the flight was canceled. Called customer service where the man I spoke with was unable to or unwilling to tell me anything except that "yes it looks like the flight was canceled". His suggestion was to have my sister drive my daughter an hour and a half to the airport to see if there "might" be a flight available through another airline. Frontier did not have any flights going to or near RDU that day.Since my daughter had to be in Raliegh that day I spent the next 10 hours in the car going to get her. I did receive a refund but only because I requested one,otherwise they just don't refund automatically."
Cons: "Customer service represenitives are not very informative. The flights may be slightly cheaper but you have to pay for checked baggage as well as carry on bags. When checking her in the night before and picking a seat in coach my sister had to pay a "fee" for her seat, so an additional fee of $57 dollars for one bag and a seat.... Really?"
Cons: "Although there were warnings that "fees may be applied", I could not find how much those fees would be until 24 hours before my flight when I checked in. Before that, I had actively searched for how much I would be charged for my seat and my luggage both online and on the phone. No answers. I described this process to a lawyer who said there is possibility for a large class action lawsuit. I ended up having to pay $70 in fees (and will again on my flight back home -- probably -- again, there's no way for me to find out from Frontier until I check in). I don't mind fees, but they should be transparent. I will never fly Frontier again."
Cons: "I will never fly this airline again! The tix appear significantly cheaper on kayak, so we drove 2 hours out of our way to ATL in the early morning hours thinking it was saving $$$. Only to find at check in that it cost more to bring a small carry on than to pay for it to be checked! It was a west coast flight and it didn't even include a beverage in flight!!! No snack either. Thumbs down. It was certainly NOT worth the inconvenience of driving out of the way, and we didn't save any $ after all. The staff was not that friendly, at it took 30 mins for the frontier baggage carousel to even start up to get the heck out of there. Never again. If it seems too good a deal, it is!"
Pros: "Except for my "complaint," I thought the flight was fine. People were helpful boarding the play. The crew seemed friendly and chatty. I had a good seat (upgraded to the first three rows for extra expense). The monkey white wine was good and the flight attendant was witty and helpful. Thanks!"
Cons: "The only thing that caused me some concern was that the ATL gate on the printed ticket read 1 but the actual departure gate was 1A. At first I went to 1 and the flight information said Trenton and I didn't see the 1A or even go there to look. I found a helpful Delta service personnel who said, "Oh these people, they are never around to help the passengers. I'll help you. He went online at a kiosk in the general hallway and pulled up the flight as departing 1A. Sincere there was no way for me to know about this. I could have missed the flight. Either post someone to direct passengers OR put the correct information on the electronic ticket. Thanks."
Pros: "I didn't like too much to be honest.. the crew was friendly.. boarding was okay.. nothing is really standing out."
Cons: "Awful seats. They were WAY too small and I'm a small person (5'4ft 115lbs). They didn't even lean back and they were SUPER uncomfortable ... this airline is doing it ALL WRONG!!! The flight was only 3hrs long too.. and it left me with a very undesirable taste in my mouth.. the "complimentary" water didn't help.. they MADE me check my bag that would have clearly fit in the overhead compartment.. an extra $30 I wasn't expecting to pay.. the flight was so bad that I'm leaving the review.. I NEVER leave reviews.. so.. step up your game Frontier."
Pros: "Each frontier employee was kind and greeted me...usually with their name."
Cons: "I was in the middle seat and paid $6.00 to get a seat near the front of the plan as it is sometimes difficult for me to get to the back with all the pople and sounds as I have frequent vertigo. Right before take off I noticed several rows of seats completely empty and asked if I could move to one of those seats. Supprisingly I was tolld no. When I asked she said because people pay mor for those seats. For the comfort of the 2 other people and myself...I just thought it made since they were pretty much the same. These seats were not being utilized by anyone...no one had paid to sit there..not like Casper the friendly Ghost was on board and it would have made a more comfortable flight . Just found that a little peculiar. Some thing to think about if someone else ever asks????"
Pros: "I loved the price of the tickets. My children spend the summer between Iowa and Alabama. So we travel a lot. I normally drive to Kentucky to meet up with Grandma to let them go north for part of the summer. However, this year I have planned a honeymoon, and even planned going to Virginia two weekends back to back. I thought I would fly to St. Louis from Atlanta to cut down on the driving. (I tend to get sick on road trips anyway, a flight would be nice). I found these tickets for around $50 each. I needed 3. Got them. The flight to St Louis was quick. We landed 20 mins ahead of schedule. (Made my return trip great as I was back on the same plane and was sorta freaking out about making it back to the gate in time) Landed in St Louis walked to baggage claim met up with Grandma returned with time to spare. The return flight was the same. I did not like the seats. I ended up with a massive migraine no fault of the airline but I would have loved to have been a little more comfortable. It has been a long time from my last flight and this one. The price of baggage went up. (As well as tickets which is one reason its been a while) I did notice that the airline is wanting you to prepay for baggage when you purchase the tickets. In the long run makes in SO MUCH EASIER! And with the most recent issues with TSA and getting through security that speeds things up. I paid for one checked bag. And using the frontier site was cheaper than I would have been charged at the airport. Overall I can't complain. I did make it to and from my destination on time and safely. My bag was in one piece. The seats not being the best is a minor detail. Oh. And unlike some of the other flights this one did not offer free drinks and snacks. I've flown Southwest, and Delta I was offered a soft drink and a small bag of something. I was offered to purchase these from this line. Found it odd."
Cons: "There is a lot to complain about with this airline. I cannot comment on the comfort, food not entertainment because I missed my flight. Granted the flight missing was not the fault of the airline however I would have imagined that the staff would have told me in no way would I make my flight with the security lines the way they were. Once we made it through we ran the entire length of the airport to try and make the flight in hopes that they might delay the plane. That's is not the whole complaint because it happens. However; my bags flew with the flight I missed. The ticket agent assured us the bags would get to the destination and I could pick them once I arrived on the later flight (through a different airline). When I arrived NO employees where to be found. The "helpline" not helpful not even to tell me if the bags were there and lock and I could get them in the morning. Instead I was talk to condescending and rude, thanks to Kim in Colorado. I stayed the night over since my home is 3 hours from the airport. Next morning at 8:30 I call to speak to someone, helpline again unhelpful. Could not tell me when someone would be there or anything about my bags. I show up the airport. No staff. I waited for an hour and half for a ticket agent. Once I posted on their social media page that I was unhappy that person told me when they would be there and their hours. NOT THE HELPLINE but I already stood around picked up my bags and was out of there. I will never fly this airline. They nickel and dime you and have terrible customer service."
Pros: "The boarding process was pretty fast."
Cons: "Talk about hidden fees! You have to pay to choose a seat and pay for a carry on. You're allowed a "personal item" that has to fit under the seat in front of you, but what they don't tell you is that the seats are "sardines in a can" seats only about half as deep as traditional seats (so that personal item has to be smaller than you'd think). So let's talk about these seats. They are literally an inch thick. Like I mentioned previously, the seat part is only about half as deep as normal seats. It ended at mid-thigh for me and I'm short (5'3"). Accordingly the tray tables are only a hand's width, put a drink on it and that's about it."
Pros: "I like that the plane didn't crash. Other than that Frontier's service, from paying for your carry on and beverages and the ticket agents to the flight attendants was, I imagine, worse than a greyhound bus ride. I was able to download the frontier app and get my boarding pass, and make the flight (drenched in sweat from running through the airport) as they were closing the boarding door. Thank god for cardio and determination."
Cons: "There were five ticket agents at the counter when I got to the counter (an hour before my flight). All five of them were helping one person and talking to each other for about 10 minutes. Then one split off to help the next person in line - or just to get a laugh by telling the couple they weren't make their flight and they weren't going to drop anymore bags to the plane because we were close to the 45 minute cutoff before the departure time. Perhaps if they had been working as a team rather than a gang the whole lot of us would have been checked in on time. When I got on the plane (after asking folks in security if I could get in front of them and running like a madman through the terminal) the flight attendant was the pinnacle of passive aggressive annoyance. This was my first and probably last ticket I buy flying frontier."
Cons: "The hidden charges are an embarrassing way to do business, The flight attendant was inconvenienced by her job, and comfort level was what I would imagine a prison bus must feel like. My return flight was canceled do to weather in Denver, I am fully aware that this is out of Frontier's hands however I commissioned Frontier to fly my wife and I to and from Atlanta; that was the Job I hired them for, to and from. They did not complete there task. They canceled the flight 10 minutes before boarding and didn't offer us a hotel. We got a hotel, a rental car, and made the 1400 mile trek. I would at least expect a full refund. After getting home and relaying our story to friends and family, not one person was shocked at this. Apparently it is common knowledge that Frontier is the world's worst air line. Well Now We know."
Pros: "I liked that i made it to my destination."
Cons: "I do not like that the website does not clearly state that a backpack is a personal item. But here is the con, they say pay now for the bag or pay more at the airport! So of course you pay. On my return and upon picking up my boarding ticket i asked about my backpack and she told me it was a personal item and that it is free. She handed me a ready made slip of paper to call for a refund and said she would make a note in the system to this effect. When i called for my $80 refund i was told well the note in the system only mentioned your return flight so we will only return for that flight. Ok..ok. You see where im going with this. This is a class action lawsuit in the making."
Pros: "The guy next to me on the flight was really nice as were the flight attendants."
Cons: "I was charged twice for my bag. I had one bag. I went to the kiosk to get my ticket and was almost finished. I swiped to pay for my bag as a carry on and an error message came up and said to see attendant. I did. There were three people there who had no idea what was going on. I tried to explain what had happened and they kept interrupting me and telling me I probably was going to miss my Friday evening flight as it was overbooked. They asked me if I'd like to check my bag and I said sure. I agreed because I never finished my kiosk purchase or agreed to pay the fee on it. The attendant takes my card and swipes it. Then said "It looks like you paid twice. Call this number" and hands me a paper with an 801 number on it. The gate and departure time changed several times. We wee supposed to leave at 7:30 and didn't leave until after 8pm. This was an awful experience and I won't be flying Frontier again."
Pros: "nothing to like on a 14 hour mismanaged delay...We did get our luggage refunded. And $10 vouchers for food (not enough) and had to cue for these for a while..."
Cons: "after mechanical delay - they happen - not the issue... But, due to staff negligence on the DEN-ATL flight - my family and I had to suffer a stressful day, that could have been avoided. Issues: No proper updates on times. No one manning the Frontier counter at ATL from 4-4:30 pm - no assitance to get boarding pass to get in, now would the kiosk print it! Once there the lady was NOT helpful or empathetic. We had a tough time through security. Only due to another DELAY did we make this awful flight ATL -DEN. All the incompetence of a budget airline on full display. Get some better management in Atlanta!"
Cons: "A family of 4 with 2 small children sat behind my colleague and I on a 6:30am flight from ATL to LGA. There were 2 small children who disrupted my entire flight. Constant banging on the back of our chairs, slapping the trays up and down for 2 hours, slapping the plane windows, etc. After repeated efforts to ask the parents to have their children stop, the parents could care less about the disruptive behavior of their children. Complaints were made to the crew to no avail. The children were disrupting the entire 5 rows around them. These passengers should have paid for my and my colleagues flight, in addition to their flight, as they cause one of the worst experiences on a flight I've ever had. After this flight, I believe there should be a policy that if you have children on a plane, you should be required to pay more, allowing the people around you to pay less or opt out of having to be seated next to a passenger with a child."
Pros: "I have to admit, I liked the price. And now that I've flown the airline I understand why it has a low price. Which is okay, I saved enough money to cover my parking. I would say that 1st time customers might be unaccustomed to paying for your own beverages and snacks. The thing that struck me as odd was the staffs willingness even eagerness to have a confrontation with the quest. Like they took pride in putting passengers in their place for a few extra fee revenue dollars. The flight was okay, but Frontier airlines won't be my 1st choice next time."
Cons: "Rude staff! Baggage claim in Las Vegas was in another terminal, which I had To catch a shuttle to get to, which I'm sure is determined by fees the airline pays the airport. So the least expensive is not always the best thing."
Pros: "I liked how quick they were checking in and the lady that checked me and my friend in Denver to Atlanta was the nicest and the most helpful Customer Service Representative. She was very kind."
Cons: "The lady that checked me in was friendly and helpful at the front desk in Atlanta but the lady that checked my friend in from Atlanta to Denver that was working right beside the lady that was checking me in was so rude! We were both really tired because we had to leave at 2am to make it to our flight so we barely had any sleep and she asked my friend where she was flying to and my friend accidentally said Atlanta and the lady was just really rude because she made a simple mistake. She was snarky and condescending."
Pros: "I traveled from PHL to MBJ for $200 right in the middle of Christmas. Other airlines were charging $400 to $900 for a ticket. I didn't have that much money to waste so I was happy to see Frontier. I've never heard about Frontier but I said what the hell we're going to die one day anyway. On departure day everything went smoothly. I paid $160 for several bags. I didn't mind because I am used to travelling US Airways and American so bags weren't free with them either and Frontier's prices are a bit less for the first 2 checked bags. I was surprised about the carry on bag charge but everything still worked out to being less than what other airlines were charging. My flight left on time, arrived early and everything was good. I'm in Jamaica!"
Cons: "I don't see the need to charge to choose a seat but if that's how you keep your prices low I don't mind being assigned a seat. When your budget is low you have to compromise."
Pros: "The seats had a surprising amount of legroom, and the staff was nice (though i'm not sure why there were as many as a normal flight from another airline, since they don't do anything beyond the safety demo)"
Cons: "You are not adequately made aware that you will be charged for carry on unlike other airlines. And in doing so, the price of the ticket goes from being impressively cheap to being more than a flight from another airline that has more included amenities, like actual refreshements and free carry-ons. You also get charged for just selecting a seat, not a special seat, but ANY SEAT AT ALL. So the price you initially see when searching for flights is quite misleading. In reality, you should ad at least 50 bucks to any frontier ticket to get a truer picture of what the price would be for a normal passenger with a single carry-on that wants a particular seat."
"The weather could have been better but spirit handled it like a champ!!!"
"The airline changed the departure time in just a couple hours before the flight, causing confusion and resulting me to lose the flight. They gave me a new one but to days after the original flight."
"Had to rebook the return flight to avoid being stranded overnight at DIA. Wound up being stranded at LGA a day later."
Cons: "No onboard entertainment."
Pros: "Few were friendly"
Cons: "Clean the plan before starting the boarding process"
Cons: "Charging customers for chips, water or soda is horrible and not accommodating at all."
Pros: "It was pretty quick and simple"
Cons: "The boarding pass didn’t work directly from my phone, I had to manually print one to show it around. In this time and age that seems old fashion."
Pros: "The crew was great at enforcing mask policy"
Cons: "The seating is so uncomfortable. The baggage limits and fees are robbery."
Cons: "Need tvs"
Cons: "I feel like I am wasting my time writing here, cause I doubt anything will come of it. 1. Flights are not cheap!! “bare fare”??? 2. Gate closed around 1 1/2 hours before departure. WTH??? 3. Seating Is unbearable (uncomfortable seats no leg room) I felt like I was in a cattle car. 4. In a night flight why does the crew feel like telling us are cruising altitude and arrival time every damn 5 minutes(Is it illegal to actually sleep on your airline? Hence no reclining.) 5. For some reason there was no gate for us so we had to walk with a baby- Yes he’s cute I know! P.s. maybe if you start putting real seat pockets and reclining chairs the airport will give you a gate!!!!!"
Cons: "I came to LGA airport as Spirit airlines suggested time wise. Security line was moving slow. Made it to the gate 10 min before departure, there were already 6 passengers standing by the counter begging to be allowed on the flight since the security line 'snail' speed was to blame. One girl was already all red in her face from crying, another gentleman was taking pictures of the Spirit plane just sitting on our gate. He was posting it to the social media to leave his comments of how ridiculous all this ordeal was. We asked , explained, begged to be allowed on our purchased flight, but employees at the gate (for 1:30pm flight to Dallas, on Sunday March 25th) would not hear any of it. They were all ' politely' saying 'would you like to be put on our next flight to Dallas this Tuesday?' ( you are freaking kidding me I thought). Our plane just sat there for at least 15 more minutes. We were all watching it and couldn't believe this. We all could have already been inside of it. I fly American Airlines all the time, I've seen them allow customers on board even after the passenger list is printed at the gate. They allowed me also one time to be let in at the flight once the gate door was closed ( I had a quick connection in ORD and it was hard to make it on the other end of that airport). I should have flown with American Airlines again instead of Spirit. Spirits' cheap prices are not worth the hassle. Even one airport security employ commented how she 'hates Spirit airlines,' which really alerted me at the time, but now I completely get it. Oh, and I had checked luggage to Dallas, I paid for it on Spirit website. I regret every single dollar I gave them for this trip. All of my family, and friends I've informed of this, are staying away from Spirit Airlines from now on. And we travel at least once a month. I'm afraid we will not do business with Spirit airlines again."
Pros: "I liked the service person who maintained a decent attitude."
Cons: "Not knowing what was going on. Not having received notice before arriving at the airport. The 1 carry-on $55 fee is ridiculous. Being directed to United as a replacement without being told it would be 30 mins before the change showed up in their system, trekking all the way over, having them tell me something was wrong, trekking all the way back to Spirit, and then having a different service person snap at me that that was normal, as if 30 extra minutes and unnecessarily going back and forth wasn't anything to do with them. This is my second such experience with Spirit."
Pros: "The crew was very pleasant!"
Cons: "Initially the price was much lower than other airlines but you end up having to pay extra to reserve your seats (i was traveling with a group so we wanted to make sure that we sat together) plus you have to pay to check a bag (40 lbs or less) OR to carry on. By the time we paid all the fees we realized that we could have gone with a better airline because the price ended up being about the same when it was all said and done. On top of all that, there are no complimentary snacks or beverages (not even water) so bring snacks before boarding the plane. With all that said, the flight crew was awesome and really nice/helpful."
Pros: "On my way to Myrtle Beach the crew was great, lively and accommodating. Unfortunately, it was quite the opposite on the way back to NYC."
Cons: "I flew with my ESA. At Myrtle Beach through the check in to the flight, to take off the validity of my ESA was questioned. At check in my letter was passed around numerous time to see if it would suffice. It clearly stated why I needed my ESA. I was also asked in a very professional way if this was valid before one man gave the green light. I didn't feel comfortable disclosing details of my reason for my ESA, or the fact that it was questioned in general. This was a first as my ESA has flown with me through many different airlines, and my condition, paperwork have never been questioned. In addition on the plane I was told my ESA could not be on my lap and had to be under the seat. What is the point of the ESA? Ultimately once in the air I kept my ESA on my lap. This was a point of contention as the attendant kept coming by and asking she be secure under my seat. Truly an awkward, uncomfortable experience."
Cons: "Worst airline ever!!!!!never ever again!!!!!"
Cons: "Flight was at 6:30 I arrived at 5:00 and was waiting on line to check in and told me it was to late- even though I was on time ! I missed my cousins wedding and had to pay a fee of $100 just to jump on the next flight! I wasn't the only person either there was 7 more SPIRIT CUSTOMERS with the same issue- it seem like they were over booked and didn't care ! On top of that my small carryon bag was 100$ for round trip- that's insane! Spirit check in worker we're so rude and nasty and didn't care about their customers! Spirit airlines should be shut down- they steal and play with there customers! I DESERVE MY MONEY BACK OR THE FEE WAVED BECAUSE THIS WAS THE WORST EXPERIENCE EVER ! My number is 6317454033 klyn thank you"
Pros: "I booked this flight late but paid through the nose. A long lay over When i asked where the sound tunnel was at the Detroit airport, Spirit employees said I couldn't go there WRONG! I went and it was fine. This is one airline you do not want to book last minute because they charge you top dollar and then it's a middle row seat, ($20 to chhose your own seat) NOTHING is complimentary, snacks, drinks or even water. Employees ill informed and not helpful but they smile right at you while their saying it."
Cons: "first time on spirit. I had no idea that I had to pay for carry on, and pay to get a seat assignment prior to boarding. I opted for general boarding, after paying $55.00 for a small carry on. with the added fees, their ticket price is not that much cheaper than a regular airline. I sat in the very last row. The seats were completely different in the last four rows than the rest of the plane. They were smaller, thinly padded, and the tray table was a metal plate that flipped down. I felt like I was on a folding chair. there was barely any leg room. i was twisted up like a pretzel. Although the flight left and landed on time, it was extremely uncomfortable. Next time I will think twice before booking on Spirit."
Pros: "flight was ok"
Cons: "no snacks. all to be paid separately-additionally"
Pros: "Nothing. There was nothing good about this. The people at the desk did the best they could, but they work for a terrible company."
Cons: "It's bad enough that they canceled the flight (which ultimately went on to LV and then OAK) without any warning minutes before we were about to board. But then they refused to let us go on the first leg of the flight (to Detroit) by having already removed our bags from the plane without asking. Then, to top it all off, their next available flight was 2 days later! I'm out the money for cab fare, hotels, and the money I missed from having to take a day off of work to book a flight with another airline (United, you saved me, and also didn't charge money for a glass of water!). If Spirit wants to reimburse me for all that, it would definitely change my opinion of them, but I'm not holding my breath."
Cons: "I gave Spirit a second chance after a bad first experience last year. I shouldn't have. I was charged $200 to change my flight after realizing that I booked the wrong day and was trying to get home to Kansas City for a funeral the next day. I received zero assistance. I had no choice since it was a death in the family, but I wish I would have had a different option and not flown Spirit. The flight itself was awful too - smelled bad and there was a fly flying around the entire time. Just bad."
Cons: "There were 5 of us who were trying to print our boarding passes. We were close to the 45 minute cutoff but there was still a man there who could've helped us but he insisted that there was nothing he could do! We walked around the freaking airport and no one could help us. We called the 800 number, no help. They even wanted us to buy a WHOLE NEW TICKET, with NO discount! Never again will I fly Spirit. Found a cheaper, nicer flight with someone else AND they didn't charge for everything like Spirit does! Ugh. Worst experience flying EVER!"
Pros: "The crew was nice, I guess."
Cons: "It started with my flight being delayed a literal 6 times throughout the day, it was the last flight of the day. I checked in the night before and saved my boarding pass as a PDF since I don't have a printer. When I arrive over an hour before my latest and most stable delayed time, I'm not allowed to print a boarding pass at the kiosk and am directed to speak to someone at the desk, but lo and behold, they've already left for the night. TSA tells me they can't let me through because of course Spirit boarding passes aren't scannable. When I speak to the Spirit rep in baggage claim as TSA suggests, she tells me she can't help me, can't print the boarding pass, and that I had to call reservations to REBOOK my flight because I was "late" for a flight that I already checked in for and was still over an hour away from leaving as far as I was updated. Two other men were in the same situation and we basically had to beg people in Southwest to let us print our boarding passes so we could get on the flight. I was successful but I don't think my comrades were because of course when they logged in to Spirit, they no longer had access to the boarding pass, despite also checking in online earlier. When I get through security and the gate, I find out the flight is leaving 40 min earlier than any flight status update reports. NO notification anywhere. I was so hesitant to fly Spirit knowing their history with others but I was going on a < 36 hour trip wanted to save $. Spirit will never receive my business again. They intentionally create systems to inconvenience people and provide poor customer service."
Pros: "I didn't like anything."
Cons: "The flight attendants were very rude. I asked for the manager's name and one of the attendants actually said if I want to know his/her name, I would need to go outside. I purchased the flight specifically for the inexpensive price only to be told there will be a charge of $100.00 for my carry on bag. The rude male attendant advised that it is written in fine print, which I did not see because I purchased from a third party company. I travel frequently and I have never heard of such rules. Then again, I have never traveled with Spirit nor will I ever again!!! You get what you pay for."
Cons: "The staff is horrible. Maybe because this is the first time I fly with Spirit Airlines, and I always fly with Delta and start comparing. The staff very unorganized and SPIRIT AIRLINES is full of HIDDEN FEES. Yes, it might say it is a cheap flight but adding carry on bags for $100 whenever the people in the front desk dont tell you what is available for you, and found out at the gate that you have to pay $100 for holding up the plane when they are still boarding?! Overall horrible experience and will never flight with spirit airlines! Even if they gave me a free flight I wouldnt fly with them."
Pros: "Very little."
Cons: "Usury charges for all services, including seat changes, carry-on prices, lack of complimentary snacks & drinks on board. Major complaint. Long delays (hours and hours). Both flights. One 6 hours delay. Another, 4 hours delay. No prior notification. Passengers were forced to spend down time at the airport gates or be charged for finding other flights on nearby airlines with more timely departure. Just for the record, I will never fly Spirit Airlines again. I didn't save money and I didn't enjoy 10 hours of wait time with not believable explanation. (Sent for another plane to fly the route -- same excuse on both flights) Additionally, check in was ridiculously slow. Two clerks to manage hundreds of angry people. The equipment problem that was used as the excuse to send for another plane was justified by the clerk who was checking me in answered my question with the following statement: "You wouldn't want to fly a plane that could fall out of the sky, right? There is no reason that person should be handling customers. That kind of 'in your face' response to an inquiry about a 4 hour delay is unacceptable. We should have been compensated in some way other than be told 'take it or leave it, at our expense. In this case, an 8:55 p.m scheduled departure delayed to 12:30 a.m. boarding time would have gotten us to our destination (LaGuardia to Ft. Lauderdale) at 3:30 a.m. Our pick up plans would have to be scuttled. That, Spirit Airlines is unprofessional and unacceptable. For me, in my first attempt to fly with you, ended any further booking on Spirit Air. With this kind of performance, you will fail. (P.S. I happen to fly a lot and am a million mile customer on American Airlines and a steady customer on Jet Blue. I'd like my survey review to be forwarded to somebody who will actually see it. A response would be appreciated. Barbara Pesin firstname.lastname@example.org 631 - 766 - 4449"
Pros: "I got on the flight eventually and made it home to Dallas."
Cons: "The crew was extremely rude. My flight was delayed and I received many notifications notifying me of the time change. I arrived with plenty of time to get through security for the new time of the flight. When checking in however the crew told me that I had missed my flight. The plane had not left, the doors weren't closed, and the flight hadn't even boarded. I was devastated. They said I couldn't get a refund and there was no way they could let me board, I needed to arrive an hour early before the original time not the new time. Eventually I was able to speak with a manager after 4 other people arrived with the same issue trying to get on the flight, and I got on the plane. The ticket agent that I initially spoke to was incredibly rude though and had no compassion, nor did she even attempt to do anything to help me. Will not be flying spirit again."
Pros: "My flights to and from Chicago were mostly fine. We left and arrived on time, the crew was courteous. Totally met expectations for a budget flight."
Cons: "I lost my ID on this flight, and Spirit took zero action to help. I called, emailed, tweeted, submitted a form through the website. Nobody answered, for days. I finally went to the check in desk to speak to someone in person, and they checked to see if anything had been found. They said it hadn't, and there was no followup, at all. Nobody even took down my contact information in case it was found. Obviously it isn't Spirit's fault that I lost my ID. However, how they respond or fail to respond to their customers is totally within their control."
Pros: "I selected random seating and got the 2nd row. Lots of leg room but the sides of the seat were quit constricting"
Cons: "The lga terminal is terrible, a.c was extremely poor, not enough seating, food options are terrible, and communication from the actual gate was worse. It's tucked away in the corner and there wasn't enough seating so I had to sit in another section therefore I could never hear any announcements, even though I gather there weren't many made even with an hour plus delay. Also, I am 6 months pregnant and travel quit a bit for work. It amazes me how flight attendants do not offer to assist with putting up my luggage. I never willingly chose spirit as my airline, I will do anything in my power to fly another but it just so happens this week was drastically cheaper so I had to select your airline and I am definitely not willing to do so again"
Cons: "I booked my flight months in advance for a special occasion for a good friend's wedding. Only a few hours prior to the scheduled flight I discovered that Spirit airline charges money for CARRY-ON bags. I went on the spirit airline website to purchase a bag and check in and discovered my flight was delayed by 2 hours. I called spirit airlines and was advised that if I purchase the carry on bag on the phone it's an additional $55 per trip - or $110 total on top of what I paid for my flight. I was also advised that the airline was delayed due to "traffic control". After the phone call I gathered my belongings to leave for the airport and, just moments before leaving, I checked the status of my flight again and discovered that spirit CANCELED my flight. There was no bad weather or other circumstance that would explain the cancellation. I called spirit airlines, once again, and was advised it was canceled due to the traffic control center. Then they advised me that there were no available flights to my destination until the next EVENING, which would cause me to miss the entire event! Spirit customer service was incredibly unhelpful and rude. I explained my situation and the importance of my event and the only option they gave me was a flight that would essentially miss the entire event or a refund. I even asked the representative to look for flights that depart in three (3) surrounding STATES that I would drive out of state to make the flight. The agent said no flights were available and they were all booked. I informed the agent that the refund would not cover the cost of a new flight, as the flights from other airlines now increased to nearly $1,000 and spirit's notification was so delayed that it was nearly impossible for me to make it to other airports. The agent said he would refund my flight, which would take weeks, so I could not even use those funds for another flight if I wanted to. After he refunded my flight, he tried to transfer me to the credit department to "apply for a spirit credit card." I was shocked by his insensitivity and asked him "why would I want to apply for a spirit airline credit card when this was my first experience with spirit airlines and you unilaterally canceled my flight and ruined my weekend and could not get me on another flight?" Instead of being accommodating or providing proper customer service, the representative HUNG UP ON ME! This was a huge warning to me and a terrible lesson to learn: DO NOT USE SPIRIT AIRLINES."
Pros: "I literally hated everything from boarding to picking up my baggage"
Cons: "The most uncomfortable seats, nothing on the plane is free (soft drinks, snacks, everything costed money). We waited 35 minutes for our bags to be put on the belt.. The plane was old and decrepit, no tvs or any sort of entertainment. Our flight on the way home was cancelled thank god I bought flight insurance because spirit airlines is BS. I'm surprised they're still in business. Oh and I had to pay for my effing seats AND my baggage, including checked AND carry on bags. I'm never giving this airline my business anymore and I suggest all of you do the same!!!!"
Cons: "I received a confirmation email that the flight was on time 3 hours before it was scheduled, so I left my house for the airport. Upon check-in I was notified the flight was cancelled. I asked to be put on the next flight to my destination, but Spirit advised there was not another flight until 6:30 pm that night. My original flight was scheduled for 8:30am. I also asked if there were other airlines they could book me on, and the Spirit representative said no, they could not put me on another airline. Additionally, my American Airlines return flight had to be cancelled since I was not going to make it. It was already too late to cancel that flight unless I wanted to pay a $200 dollar fee. All in all, a net loss of about $900 due to the nonrefundable return flight, cabs booked to and from the airport, and the nonrefundable hotel- since the cancellation was so last minute. Terrible experience."
Cons: "Flight cancelled an hour and a half before departure. Lying crew members said it was weather related to avoid having to place travellers on other carriers. Nasty, no help, said they could get us to our destination 2 days later. We rented a car a drove 12 hours instead, arriving home at 3:30am. My sons friend, who was flying with us to attend camp for 4 days, is now not here. They ruined the experience for both of them. Agent said there was a full ground stoppage at LaGuardia. Bulls--t. The Delta flight scheduled for the exact same time on the exact same route, took off and landed no problem. NEVER fly Spirit!!!"
Pros: "Nothing bad happened on the return trip."
Cons: "Let's start with the cancellation of my flight from FLL to NYC. You alert me at noon that my 4 PM flight will be cancelled. Thanks, I swear I hadn't booked off early from work and made my way up to FLL so I could beat the holiday weekend traffic. But it's not just my flight to NYC was cancelled, you didn't have any flights leaving South Florida to NYC, or Philly for that matter (trust me, I asked) for the customers who were stranded. So myself and the friendly employee at the front counter finagled me onto an 830 flight to beautiful Atlantic City, where I could then catch a Greyhound to Manhattan later that night. Well, instead of catching that 8:30 flight, it gets bumped until 11. Beautiful. I land in Atlantic City, with a bit of time before my Greyhound because I didn't want to cut the original 11 PM arrival time short, which seeing as I landed around 2:15 AM seems like it was a great decision. I guess I did luck out that there was another Spirit flight to NYC from Detroit that was rerouted to Atlantic City, who you rented a bus for. I managed to catch a ride on that bus with the passengers who were stuck in AC for 2 hours and made it to LaGuardia at 4:30 in the morning. Throughout this whole process, there was nothing done to try to make the journey more enjoyable. I would've settled for a couple of drinks on the plane to be honest, it would've shown some effort on your behalf. So no, I did not enjoy my flight up there. And the fact that my positive statement above was that literally nothing went wrong is meant to be read as a damning indictment of the service I was provided by your company."
Pros: "Horrible. Filthy seats and plane. Was told "get off plane and fly with another airline if you don't like it" several times by attendant just for asking for something to clean seat and floor with myself. Then I was thrown off for objecting to such disrespect ful treatment. I will pay triple, double, quadruple to fly with another airline from now on. This airline and its employees are beyond rude and disrespectful. Do not go anywhere near this company. I was warned not to fly with them and I thought it could not be so bad. It was 100 times worse!!!"
Cons: "The flight attendant, Melissa, was rude, intrusive, and personally crossed the line. First, she rudely interrupted a personal conversation about the poor service upon boarding the flight and my concern that I had medicine still in the bag they had just snatched away from me and shoved into the overhead bin. As we spoke she Injected herself into our private conversation, asking in a condescending tone "excuse me, what was that?" with the ploy that she "thought" we were speaking to her although my partner and I were speaking in a quiet whisper very close to each other and she was two seats behind us. Then upon ordering a glass of wine from a male attendant and waiting patiently for it to come, Melissa approached me and expressed "concern" about what medicine I was taking and if I should be drinking. When I assured her that I had been prescribed this medicine for many years, was familiar with all of its side effects, that it was ok to have a drink while taking it, and was capable of making my own decisions, she stated that she was "worried" it may make me drowsy and that she would not serve me if that was the case. After this exchange I felt offended and violated. The medication I am on is of no ones business but my own and the doctor who prescribes it to me. I was a polite and rule following passenger who was singled out because I expressed my unhappiness privately to my partner. I will never fly Spirit Airlines again because of this incident and was very upset by her judgement and personal intrusion into my private conversations and medical concerns."
Cons: "Spirit airlines claims it has the lowest fares. I had to pay more for this flight than my Delta flight. I was not impressed with the fact that you have to pay for your seats ($10) if you want to know where you're seated when you check in. That doesn't even make sense. Then you have to pay even for water! For goodness sake on a two hour flight that was already delayed by an hour they had nothing complimentary to give us. I was freezing the entire time back to Chicago. In fact I was very uncomfortable because I don't think that the seats even went back. I felt like I was hustled by Spirit airlines and will choose not to take them ever again."
Cons: "1.- the charged me for my small carry on 2.- terrible seating,,.. so uncomfortable 3.- unprofessional staff 4.- no complimentary service at all.. fly attendants are there for nothing you have to pay for even a glass of water 5,- check in line are for ever.. if you want to check in online is so complicated (i always check online with other airlines and are so easy and fast) 6.- i arrived to the airport 40 min before my fly and the did not want me to aboard my fly stating that it was late for 5 min bc i needed to be to the airport 45 min before the fly.... that was just the excuse to charge me 200 more .. at the end i spend 360 for a trip that initially though would cost me 150 from NYC to Florida.. that a ripped off.. I WOULD NEVER EVER FLY WITH SPIRIT AGAIN and i would never recommended to any of my colleagues or friends. i was expecting something different since it was my first time flying with spirit"
Cons: "What didn't I like.....everything. There was nothing likeable about this trip. Flight was late departing. Then after boarding and starting to get to the jetway ..delayed due to re-routing by the FAA due to thunderstorms. I was not offered any snacks...the row ignored as the cart was rolled down the aisle. This was the most turbulent flight I have ever taken. Original arrival was 6:35p. Actual arrival 10p. I intentionally took an afternoon flight due to spirits food policy... Needless to say I had no dinner and was in too late to eat ..most establishments closed. Our checked bag was on another turnstile as well as a few others from our flight & we were not advised... Here we are standing around waiting...finally having to find staff to see where are bags were. Overall if the spirit staff had been more helpful.. Possibly offered complimentary snack or beverage I would have been more tolerant but due to the total lack of customer service from Spirit I will never fly them again."
Cons: "This was one of the worst travel experiences in my life. After arriving to LGA, I found out that my flight was outright cancelled because the pilot no showed for his shift, and therefore all flights with that plane/crew were cancelled outright. While Spirit did offer to buy me a ticket on another airline, I had to wait on hold for over an hour for my call to be answered by the customer service team. The customer service member who finally answered my call was very polite, but told me that the next available flight to ORD was in two days. When I explained that this was not going to work for me, she then said that the next available flight was at 4pm and connected through DC (1. it was 8am at the time, and 2. I had originally purchased a direct flight). Since I needed to get home to Chicago that same day, I accepted this flight on American, even though I knew I would have 7+ hours to kill in the gate at LGA and there was a layover late in the day in DC (which means there was a chance I would be stuck in DC overnight if the evening flight didn't get out of DC). While waiting the 7 hours at LGA though, I learned that American Airlines has direct flights to Chicago every hour and that each one of those flights had plenty of available seats. Therefore I am extremely upset with Spirit for lying to me. Outright cancelling a flight is bad enough, but then to be untruthful when rebooking because of their company's mistake causing me to spend 13 hours traveling instead of the two initially intended, is completely unacceptable."
Pros: "My first and last time flying with Spirit, for a multiple of reasons. First of, the flight was delayed over two hours, the gate agents were clueless as to why and how long it would be. Second, the flights attendants were unprofessional. I'm trying to use the bathroom in the back of the plane, but the door wouldn't open all the way because the flight attendant was sitting down, as she saw me struggle to squeeze in, she wouldn't bother to get up. Overall, it's and experience I never want to endure again."
Cons: "Arrived before flight time, but the door has been closed long ago. I suppose to fly on Wednesday but the next available flight is Friday. I had to work around. I tried to make a stand by and take others position but was told have to get tickets first. When I scan my passport, was told have to enter confirmation code, which was not included in email. After struggling for long, I got the code but when entering on machine, was told I could not get tickets because it was too early. After I get back to the queue, the poorest service came. A group of children were taking the whole queue taking a lot of time. The agent did not even reply to me. Everything in this company sucks!"
Cons: "The flight was delayed for more than an hour. The plane was making horrible sounds. It was like a loud Saw. No one told us what the sound was. It sounded as if the plane was going to fall apart. While I understand the need to charge for bags, I can not imagine why my purse and laptop are counted separately. Having people pay for a boarding pass is utterly ridiculous. The website is terrible. The system would not allow me to pay the $80 for my 2 bags when I logged on from home. When I got to the airport, I was charged $100 for my 2 bags. The staff was not very friendly. You could tell they were used to people complaining. They were indifferent to any complaints. For all the aggravation and additional fees, I really wish I had paid the extra to be on a different airline. It would have been cheaper and less aggravating."
Pros: "the only thing I liked were the passengers"
Cons: "Everything else was terrible! Disorganized gate, disorganized check in, we left 5 hours late and then we were told the staff needed to be changed for this domestic flight, they did not have a sticker on the plane registered so they had to fill out paperwork for an hour after we were delayed and sitting on the plane, there were only two hosts working the beverage service and they only came around one time until the end of the flight to collect trash. It was very crammed and I would never take a Spirit flight again!"
Pros: "The crew in the plane going and coming were very nice. Captain was informative."
Cons: "Ground crew were totally unprofessional going I was at kiosk trying to get my tix and was having a problem. Went to the counter as I approached the flight was closed. Lady at counter called to get me on and there was no seat. Really had it been the minute before had I hd got a seat?? Speaking of seats your seats r ridiculous great if u r only 100 pounds!! Back to me not getting a seat I was only spending 4 1/3 day in NY of which I lost the day to lack of seat. Bad enough I didn't have a seat the ground crew only spoke in Spanish which I do not speak we are in America how about speaking English!! No seats avail on the next flight I had to wait until the 8 something flight. Then the topping in the cake I was charged $55.00 for an overnight bag that I could have fit on the top for free. I paid for my bag to go onboard and I have to leave I didn't want to wait ther for 9 hours to fly. When I get back I go to print my tix and the paid carry on is not on the ticket??? Really ?? I go to a ground attendant who rudely shops me over to a long line to have the boarding pass corrected. I then get on this 15 min wait of a line. I get to the person at the desk who tells me it was a glitch in the system. acyer 15 min back n firth I had them bag check my bag. Which by the way was 50 I paid 55!! Then I get it u nickel n dime u for everything but to charge 3.50 for a soda and coffee n water WOW that's pathetic. I will not be using your airline again I stopped using u when u charged for baggage. It's been about 10 years. I now won't fly again unless I need to go someplace for a funeral if there isn't another airline to fly!! Very sad"
Pros: "Good for people that are going on a 1-2 day trip."
Cons: "The price of the flight is cheap but the quality is also cheap. The seating is very close to eachother and really doesn't matter what size you are, you will be brushing arms with the passenger next to you. That's how really tight it is. And they claim that you are paying less but in reality you have to pay for any type of baggage that is not a purse or bookbag. Which they should mention loud and clear when purchasing online because at the airport, many people didn't know what was acceptable and they were at the terminal having to pay an extra 100 dollars for one little suitcase."
Cons: "I understand if the flight is cancelled due to weather conditions, but we were able to get on another flight at the exact same time to the exact same destination, just through another airline. In addition, prior to my cancelled flight I barely received any emails letting me know of the status change and received NO phone text message. Spirit should text every person if a flight is cancelled. Lastly, it has now been 6 full days and no one has reached out about my refund. I requested it at the airport but have not received anything in the mail or via phone call. Disappointing customer service and horrible management."
Cons: "No, fight is not a typo. This plane was already delayed three hours as a result of Spirit airlines. We were finally on the runway after sitting in the airport for over two hours without explanation and sitting on the plane for over one hour without explanation. Every one was belted in. We were about to take off. These two women who had been bickering for a few minutes suddenly began throwing punches. The crew broke up the fight and we had to return to the gate. Police came on the plane and removed them. That added another hour to our delay. This is the first bad review I've ever written. I believe that if the other two delays hadn't happened, tempers wouldn't have flared and this fight could have been avoided. I did not enjoy my experience with Spiritt at all. As an economy traveler I loved their prices, but I may not fly Spirit again."
Pros: "staff was friendly"
Cons: "the tickets were very cheap...but they get you at the airport..it cost $50 for each piece of luggage..even a small carry on, so that added to the cost of the 'cheap' ticket. Nothing, not even a bottle of water was free on the plane ride...we brought our own water and snacks bur to not offer free tea or coffee and a bag of pretzels was pretty chintzy. The seats do not recline at all..so the ride was uncomfortable. No tv or movie screen. My flight was only a few hours, but a longer flight would have been miserable"
Cons: "I would not recommend flying this airline. You have to pay for your carry-on (anything that is not a purse or a briefcase/laptop case). If you are checking luggage, you must pay for that as well. In order to have a seat assigned prior to departure, you must pay a fee to get the seat you prefer. I do realize that other airlines do that, but not for every single seat on the plane. The flight attendants are friendly, but that is primarily because that don't have as many tasks as other flight attendants on competitive airlines. There aren't any complimentary beverages. You must pay for water. The person sitting next to me asked for a cup of ice and waited for it to melt so he could get water. The seats are smaller, the tray table is the size of the iPhone 6s Plus. There aren't even seat back pockets... they have been replaced with two thin bungee chords forming an "X." You can not recline your seat back. Expect to have an uncomfortable flight. My overall all impression is that the seating area in Port Authority Bus Terminal in NYC is nicer than Spirit Airlines (and Port Authority is disgusting). I would recommend paying $250 roundtrip onVirgin, Jet Blue, American, Delta than being subjected to Spirit Airlines."
Airlines flying to Montego Bay have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights to Montego Bay
Masks required on board, masks provided on flights to Montego Bay
Social distancing seating
Middle seats unavailable to book on flights to Montego Bay
Testing for antibodies, testing for symptoms for flights to Montego Bay
Waiving of change fees. Search flexible flights to Montego Bay