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Friendliness of staff and assistance carrying suitcases up and downstairs. The breakfast was exceptionally good. We left behind some stuff and when contacted the hotel staff made immediate arrangements for delivery to the UK. The bathroom was too small and the shower system could be improved. The address to the hotel was not clear for the GPS, it recognized Massa, but not Cinquale, so we had to ask for directions from Massa.
The hotel was located one block from a World Wildlife Fund beach restoration site on the Mediterranean Sea. The hotel had amble on site parking. The hotel was located in a pleasant neighborhood. The rooms were dirty. The bathroom fixtures were old and rusted and tile on the bathroom walls and floor were cracked and broken. The rooms needed painting. The internet only worked within 5 meters of the front desk.
The staff was very helpfull and frendly, and the area was nice. Our room was a little bit small, and long time ago renovated.
The staff, Nicola, Valentina and Claudia were excellent. They were accommodating, friendly and helpful in every way. The hotel was well appointed, clean and comfortable. The availability of a bike free-of -charge compensated for the lack of a regular bus service. While close to superb beaches it was also a good location for visiting other places of interest. Overall a very enjoyable experience. How to get there using public transport services was not explained clearly prior to my arrival. The lack of regular public transport services was a problem. but this was delightfully compensated for by the availability of bicycles.
Very helpful staff(!!!!!!), good breakfast, location to the sea, budget hotel Very old rooms
very good service from staff.They speak english.free parking, good breakfast.
all is very old
The staff were very friendly, helpful and obliging. Free on site car parking was easy. Free wifi. Good choice of TV channels.The hotel is good value for money as a base for visiting eg. Pisa and CinqueTerre by car. The bathroom is a bit small and dated. The hotel can be difficult to find; it is actually on the other side of the road and over the bridge (coming from the south) than indicated on my GPS.
The staff was very helpfull and nice. The room was clean. Good value for money. Difficult to find.
the staff where really friendly and very helpful
Very nice hotel with quiet streets. Nice breakfast. Staff very courteous. Free internet a big plus. Room smelled of cleaning chemicals from linen, but once windows were opened for an hour it was fine.
The staff were very eager to help with any questions\concerns that arose.
Helpfull staff. Free Internet without problems.
the time of year, sept, was nice and quiet. yes, at 8:45pm we went down for dinner in the restaurant in the hotel and they would not seat us because it closed at 9:00pm! we were quite surprised. so i spoke to the man at the front desk who checked us in to see if we could just get something to eat quickly because the restaurant was full with people still eating. he was not helpful at all. he said outright no and said i told you when you checked in the restaurant closed at 9pm. i dont remember him telling me that but even if he did i find that strange. anyway, we went nearby and it was fine.
This is a realy nice place but for short time. hotel staff is excellent. the design is also not bed A little bit to expensive . with half price you can have a nice hotel in florence and to visit uffizzi gallery a realy art museum and probably they will include the breakfast at this rate of 450 e per day. the presentation on the net is much exiting than the reality . the pool in the middle of restaurant is only for design not for swim . so, you loose space and water . the garden can be better arranged