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friendliness of hotel staff
I stay in a lot of hotels around the world for my job. But if you are looking for a high class hotel, with always friendly personnel, high class service and the fact that you are not a 'room number' but they know your name, this is your hotel. Excellent! In one word Excellent!
Staff were excellent. Quality of accomodation was good No
The staff were attentive and spoke English!
Very friendly staff, benefited from a free room upgrade. Parking is free and very convenient, rooms at the back are very quiet. Good location in terms of access from and to the airport. Prices are too high at the restaurant for dinner. Butter at the breakfast is not real butter (more cheese than butter)
Being pampered as soon as you walked through the door.All the staff know, how to look after you, nothing was too much trouble.
Upon to our expirience one of the best hotels we have been visited ever. Compliments to the owner, manager as well as entire staff, really incredible expirience everything was perfect. Will come again for sure
The staff was very kind. The breakfast had a large choice. It was very good. It a excellent buffet included with the room I open the window because it was hot, but it was very noisy to sleep. If you have the choice ask a room not on the street.
The front desk. The Room. The breakfast.
The hotel is truly 5 star and the staff were excellent. Always friendly and helpful. They make your stay one of pure delight. None.
The breakfast was excellent
Hotel is fine and well represented on the website. Easy walk to resurants and shopping.
Proximity of city center Railway close-by, noisy during the night.
Helpfulness of staff, central location Only a tiny box of tissues in bathroom
Staff really friendly
I had a good sleep. no
Friendly staff, excellent location, excellent breakfast Needed to change rooms because of construntion in the room below
The breakfast was fine. The free internet acess is an advantage in comparision with the other hotel of the city. The position of the hotel is ideal, near the station and really in the center of the city. The hotel is near the station and one can feel the trains coming and going, by chance they stop during the night.
Convenient to train station and close to my office.
Nothing This hotel only serves breakfast, no room service and no tea or coffee making facilities in the room, no slippers to walk about in, no bed side floor mats and no complimentary drinking water. In addition there was no "Bell-Boy" to assist with luggage to or from the room. I expected all the above from a Four (4) star hotel.
the rooms were large and very clean. staff were helpful the location.its in the middle of nowhere.theirs no resturants or anything close by.
you should take it out of your offerings location, structure, neighborhood, price
As I travel to an exibithion in RHO the location is ok. It's between the town and the fairground. Just prepare to spend 20/25€ per taxi service to go to town or to the fair.
Room, food far from city center, staff service moderate especially in the restaurant
We chose this hotel for the convenient location to explore lakes area and also Milan without having to drive into the city. It was perfect for this and the friendly, helpful staff,the facilities provided throughout the hotel, and the spacious room were excellent.
The quality service, restaurant and breakfast Hard to find
The comfortable of room
The bathroom needs renewing
The informations the staff gave about all the questions I asked them. I liked the hotel. This question doesn't apply.
Near train station. Decor..terrible location.. Cocks crowing for hours on property. Extremely cheap finishes.
Very noisy, beause it is close to a main street, major trafics night and day.
good service and good rooms
I liked that all the workers were always smiling and helpful. My room was always clean and tidy. And everything was so comfortable. this is not something I don't like. But I had forgotten my mobil phone charge at home and couldn't find one from you, it would be great if I had.
The staff were very helpful and the restaurant was good It took us ages to find the Hotel, and it is quite dangerous to walk into town
Restaurant sympathique, confort des chambres Pas d'internet
We arrived 4 days before the GP, everything was organised like a well oiled machine. Hotel staff very helpful, found us a dinner booking, driver took us to the Casino, WOW. Everything was close by, will visit again.
Noise from other rooms was distracting.
Wired internet worked well. Room was adequately clean and quiet. Staff were excellent. It is in fact a hotel and motel. Each room seems to havce access from both the interior hallway and the exterior. This was fine, but surprising. Also note that the hotel description claims wireless internet. There is no wireless, but the wired access worked great.
It's a Motel too. Hotel Monza offers room for hours ... and at the evening, in the large street near the Hotel, there are "girls".
The A/C, heating system didn't work, temperature was at a constant 27 degrees and could not be adjusted, the management's remedy when asked about this was to "open the window". We ordered food one of the evenings we stayed there - it was the worst food I have ever been served. On the morning we were leaving, my daughter was ill, I asked the management if I could check out a couple of hours late, they said yes, then charged me an extra 20 euros.
Our stay in Milan was excellent. Clean room, good service. The receptionists we're very helpful as far as directions and references to restaurants. No complaints!!
The hotel was very well situated, 1-2 mins from the underground station and a few stops from all the sights. I felt more information about the hotel and the facilities would have been very useful( a book in the room, with details of the facilities)
size of room no
The big and perfect bed
Very comfortable and nice hotel. Good services and very kind staff. The windows were dirty and couldn't look out. The surroundings are not that nice.
Appreciated car parking. Great and helpful staff. Great location near subway. Greatly appreciated currency exchange service. Good breakfast.
Front desk staff very helpful advising us about the train. They provided us a box breakfast since we had to leave at 5am. Called the taxi for 5 am pick-up. Also provided me with nail polish remover. Even gave us a suite. Great buffet breakfast. Front desk staff called a taxi for us on the wrong morning & called us at 5 am to say it was there.
Bad quality of the breakfast and bad quality of the restarant
Room was too cold, seem heater heat up to the temp set.
breakfast was great
the hotel staff was very nice and communicative. The location is good, regarding the fact that in 10 minutes you are in the center of the city. the breakfast could be improved.
The location and the lake-facing balcony room. In November, the town is mostly shut down.
The hote is situated only 200 meters from Milan's main train station, there's free internet connection, the breakfast buffe is good. It is completely nonsmoking hotel. I would like more open t.v. channels.
Everything! Brilliant staff, brilliant location, brilliant weather! The breakfast was unbelievable.
The hotel well located. A good value for money hotel. My rating 9.5/10 No almond crossants anymore.....oh well.
for milano good price adn for italy not bad breakfast the room was very small and old furnished...
Great location just outside the central station and metro at the end of the street. Complimentary tea/coffe/water/snacks in the lounge. Great breakfast. Hotel staff very friendly and efficient. nothing.
I Liked The Mini Bar In The Room With Free Soft Drinks And Water, Also The Breakfast Was Excellent With a Great Selection Of Hot And Cold Food, The Staff Were Very Friendly And Helpfull.
location the room as per the booking was superior double but was not up to the mark.
Friendly staff, good location, value for money
A great true five star hotel. Excellent and knowledgeable concierge. Location is outside of the Montepoleone shopping district so a nice oasis to come home to at pIazza Republica. Great part was frequent Benz stretch limo pickup and drop off from the hotel to La Scala/ Duomo and Montepoleone area -- that was extreme helpful with kids. Had an upgrade which was appreciated and not asked for. Breakfast were absolutely excellent and included in our price. Champagne, full hot foods and fresh fruits and pastries. Will definitely be back!! My only minor tif was pool was closed for renos. Minor and everything was to our or beyond our expectations.
Very upscale with an attentive and helpful staff. The facilities and decor are kept in impeccable shape. The hotel is near the train station and there is a limo service to Piazza Duomo. Room service, mini-bar, and restaurant seemed excessively expensive, as is the charge for internet service.
for us not much was positive about this hotel unfortunately, we would definitely not go to this hotel ever again overpriced for five star hotel, poor hygiene in jacuzzi (growing mold on the side), tv did not work at first, nothing included in the initial room rate, exorbitant extra costs like 120 euros per night for pets (!!!), 22 euros or more per day for simple internet use, reception then also tried to charge us 20 euros extra per day for the already included buffet breakfast (the excuse was that american breakfast costs more than the continental breakfast, which was not advertised on the internet), taxi and concierge staff at the hotel entrance making fun and jokes about hotel clients in italian (unfortunately we understand italian very well...), tiny rooms, car key is taken away with or without the hotel client's permission and car is far away.
all was excellent
Opulent hotel, nice respite Pricey
Everything about the hotel and the stay. Nothing I didn't like
- Luxury. - The Value.
Shuttle service to shopping area (very convenient when carrying a lot of bags) close to train station, delicious breakfast Spa at hotel is overpriced and has mediocre spa service, otherwise hotel is fantastic!
Amazing service, incredibly thoughtful staff, and beautiful surroundings are expected at this hotel. 5 star service, 5 star price. Make sure you work out a way to include breakfast, as it is expensive, but divine. Be wary about the high valet prices. Overall, you pay for what you get and this property does not disappoint. High valet prices.
Great Hotel, great staff
Room decor Breakfast prices were ridiculously high and quality was horrible. They also rip you off. We dined a la carte for breakfast the first day but were charged for the super high priced buffet. The good itself was horrible. Second morning all we had was juice , crossaint and coffee and were once again ripped off. This hotel is a rip off. Only good for business people billing their companies. Hotel was not even able to correct our charges during check out leaving us a bet other taste of being ripped off.
Very curteous concierge staff and personnel in general. Very clean.
We had a great time Hotel was beautiful. Our room was lovely and big with a nice balcony. Room service was excellent too. Will definitely return.
Good location Concierge not very helpful/knowledgable for a 5star hotel
easy access to central milan
Staff is excellent and take care about details. They also noticed that it was my birthday and they sent to my room a cake and a bottle of excellent Spumante
the rabishest hotel i use it so far.
The lovely fruit and sweets when we returned to our room. The location was not near the sites we were interested in seeing.
nice room, very good restaurant
Friendly, Comfortable + Fantastic Breakfast Location, Very close to Central Station. Not good area
location, and room size old equipement (TV, and phone not functioning), AC not functioning as well.
Convenient location right by central train station.
he wortste hotel ever been..... should be rated as one star even less i was shocked of the place its petty to be called Le Meridian very old very dirty very awful
The staff was extremely helpful and they spoke English very well.
Style and comfort, very close to the Doumo I would have liked more cleanliness of the room and bathroom, especially, from the very first day, but this was corrected in next day
very very nice position near Duomo. You can walk to the metro by walking. Hotel stuff are very helpfull and do their job well.
Great location by the Duamo accompanied by helpful and efficient staff behavior
central location & room we had was grand and spacious breakfast was so-so but then
Location, Hotel Bar
the staff were excellent - very inviting and welcoming. the room was very modern and clean and the bed was very comfortable. very close to all shopping and restaurants - excellent location.
location. Right next to the Duomo and the Galleria. the breakfast room was a little pathetic. the chairs cut off the circulation to your lower legs and your feet fall asleep.
it was cold in the room
Lack of staff able to iron a shirt at 10pm. No housekeeper services available.
We enjoyed our stay at the hotel. Breakfast was good and the staff helpful. The fact that it's very close to Milan Central Station is definetly a plus.
Location- just right. The stay was very pleasent. Price is worth the value. The breakfast staff was very freindly. The hotel is more like a 3 star - The room was a little old wide but with an odd shape.
the people were nice, the "coffee/tea bar" was great. it was so close to the station
Concierge and staff keen to help. The breakfast room is well serviced and table clothes changed for each guest. There is a large range of fruits cereals and cappuccino. Cooked food is provided Hot water was cold, having to be run off for several minutes before it wamed up enough to use. Its not inconvenient but you can imagine the waste.
Room was a bit old and front desk staff was not very friendly. However the buffet breakfast spread is good, hotel is very close to the main train station (you can see it once you get off the airport express bus, on the left of the station) and the greatest plus point is their wonderful bed and pillows! You can actually select the type of pillows you want...only learnt of this on checking out :p The room we stayed in was old (room 608) and was odd shaped. The bathroom is very small and the shower 'cubicle' has no proper stall with only a shower curtain to kee the water from wetting everything else.
convenient location (right next to the station). Beautiful rooms and decor. Very helpful staff. Great price.
Excellent location, helpful staff, Quiet and comfortable. Great breakfast!
Hot drink making facilities, comfortable clean bed, bath as well as shower. no English speaking facilities on TV also pay films for UK travellers are old. CNN was not working nor Bloomburg which is free not able to be viewed could not get latest news.
Comfortable and equipped room, perfect location for travellers, great breakfast. 100 meters from a shuttle to Malpensa, safe surroundings despite the reputation of the area. The default check out time is late
Location right next to Central train station, and not far from city centre. Modern, clean, comfortable. Great staff. great value.
Good location just a walking distance to the airport bus stop, central train station, metro, bus station and tram. The drain in the shower room didn't work properly.
The cleanness and facilities nothing
Breakfast buffet, bed, cleanliness Strange shower solution with large see-through glass towards bed
Мery nice design, all new, the room was very spacious, very nice modern hotel It was little bit cold in the room
Good location, good breakfast, nearby shopping area. staffs were cold, not so freindly.
We received superior room instead of standard with no additional costs. The room was nice and comfortable, well designed, really nice bathroom. The breakfast in the hotel is tasty with many things to choose. Staff is friendly and helpful. The hotel is well located, very close to the Stacione Centrale and metro. We will definitely choose the hotel when we are in Milano again.
Good service, nice room, colorful breakfast, all you need No
room was nice soap
Nice lounge area with light snacks in the early evening. No coffee pot in the room. But that's typical for Europe.
i booked for 2 standard double rooms and they upgraded to executive room the room was spacious with modern facilities. . especially bathroom was very good. breakfast was good and fresh. i had lunch at hotel restaurant as well the food was tasty as well. when i check in there is group tourists and it took long time to check-in. the receptionist was very unkind and he really annoying me. even i remember his name. but, when i check-out, the guy with glasses was extremely helpful and kind he was very busy though.
it was nice hotel and clean the parking fee too expencive (40eruo)
Lage, Ausstattung, Service! Needs refreshing, carpet shows spots! Garage billing for one night € 57,-- (your indication € 50,--) appears to be excessive!
The room was excellent Poor service with ridiculous prices
the location is good because it is near the center of the city the room was not comfortable and I complained about the noise that disturbed me
The Westin was the 3rd hotel we stayed at in Milan after the first hotel (a boutique) being a massive disappointment and the second hotel trying to double the price on the second day. Arriving at the Westin you are greeted with old world luxury and modern amenities. Staff were superb, bed lovely, location impeccable. As a soiled gal from Manhattan- this met and exceed expectations!
room service dıd not replace empty bottles.
the staff only i have stayed at the westins in america and this one was the worst the food was awful breakfast and dinner i would never stay at that hotel again not worth the money i paid for 1 night an absolute disgrace
the location and the staff are really friendly the health club should be better in such nice hotel
I highly value hotel staff and they willingness to help us with things such as restaurant selection/rreservation. There is currently large problem in getting to the hotel from North of Milan due to major construction in surroundings
The quality of the hotel doesnt match the price
great stay . my favorite hotel in milan
staff very helpful and friendly. good spa treatments
the staff where wonderful and particularly the bell desk boys..!
The location is excellent, just a few foot steps from the Metro. The room was big enough and very clean. The staff was very helpful and nice. The controls of the heating system didn't really work and it was a bit too hot in the room.
It was clean elegant and centrally located
Location, room, breakfast spread - everything was perfect. Dinner served at the hotel restaurant is also very good. Wifi - it did not work at all. In today's world it is mandatory to have this facility, in an easily accessible way.
We like the jacuzzi in the bathroom which we find very relaxing and comfortable after one day of shopping. Also the early check-in time which is 10am and not the usual 12pm for most hotels, this is very convenient for us as we arrive by train in Milan at around 9am and can check in early to rest for a while. Also the location is excellent, very near the train station and its very easy to find. Breakfast spread is excellent.
The hotel was a few steps from the Milan Central Station. The area around the hotel was fine and the staff were very professional, courteous and friendly. Everything in the room was nice and updated. The bathroom was spacious and included a Whirlpool tub. The window curtains could be electrically opened and closed to the touch of a button. The mini bar included complimentary sodas, water and snacks. The full breakfast was very nice and even included fresh squeezed orange juice. I highly recommended this hotel. When I return to Milan I'll be happy to stay here again. Nothing to dislike.
The bathroom is very good In the room not tea servises
Steps away from Milano Centrale Station! The staff were very friendly. The room was very comfortable. We left too early to try the breakfast. The decor could be upgraded as it looks very dated. It was probably a luxury hotel with top notch technology in the early 90's/80's. It was kind of fun to check out the vintage tech. Overall though we were very comfortable.
Lcation is near the central station and very convenience.Hotel staff is very efficient and room is useful.
It seems that the reservation did not indicate "non-smoking_. I was thus given a smoking room which was not acceptable and promptly changed. My profile indicates no smoking and the getaroom site did not ask.
Great location, great breakfast, wifi works well. Pretty good experience Didn't know there was city tax to pay for every night at the check out other than the reservation charges online. Just some unexpected expense.
As far as I am comcerned, this is the best hotel, in Milan, to stay at if you are taking a train or plane in a day or two. The train station is across the street from the hotel and you can easily walk to and from. It has local and long distance trains. You can catch a bus to the airport at the train station too. If you have several pieces of luggage, a bellman will assist you in taking the luggage to the bus. They have a nice restaurant and the people are very helpful. I would highly recommend this hotel and have stayed there many times.