Moscow Hotels in Severo-Zapadnyj

Pros: Everything

Cons: Nothing

Pros: New hotel, very clean, nice interior, staff and location. Very calm and silent place, so you can have very good rest after fun night. Worth its price and even more! very good breakfast at the hotel located near by of the same hotel system. Highly recomended.

Cons: all was great

Pros: Fast and convenient check-in procedure. Very friendly staff. Sound-proof rooms gives you really nice rest after a day. Modern and clean hotel.

Pros: Staff , Value for money ,

Cons: room size ,

Cons: very small room

Pros: Very good location near to metro station. Near 10 minutes by walk there was a lot of restaurant and fast food stores. The room was very clean, we ask for second towel and they give us without extra charge. The breakfast was full of things and very good.

Cons: bigger rooms but ok

Pros: Good location close to Panfilovskaya station and a 10 minute walk from Oktyabrskaya station. Quite place. Good value for money.

Cons: Bathroom is small with suboptimal shower door construction

Pros: Clean and cosy hotel. The room is small but everything necessary is available. Wise use of the space

Cons: There is no hair dryer. You can take it on reception, but usually none is available

Cons: The staff was very helpful, chearfull and co-operative

Pros: The design and the bed

Cons: Breakfast

Pros: Nice stuff

Cons: Door to the bathroom

Pros: I like that they do have a good selection for breakfast. The rooms are clean, room service is attentive and they're very close to a nearby restaurant (Tuscan Courtyard), Starbucks, and fitness center. The Metro is a brief walk, as a a nearby convenience store (you can see it from the hotel). Staff is cordial, professional and well dressed. Seating / meeting area is great and the rooms are quiet. Hot water ... yes please! Overall a great experience and a prime choice!

Cons: We didn't get refills of the water bottles daily (they did t his before, and other Hamptons let you grab a couple during breakfast) but it's 100RUB so not going to cry too much during the winter.

Pros: Great location, not far from the airport and close to subway.

Cons: Slowly elevator

Cons: No electricity

Pros: I chose this hotel for its location which was great. The room was clean.

Cons: The receptionist wasn't friendly. On my arrival he stared into his computer for about 10 min without even talking to me. I had to ask him questions myself. Then he said that he had upgraded my room because the type of room I booked was not available. And then he asked that "if there are any issues, would you mind moving?". This is the first time ever in my many travels I was asked a question like this in a hotel. I came for 3 nights, why should I be moving the room ? Absolutely ridiculous. Naturally, I refused to move. On the morning of day 2 the electricity went out affecting the elevator and the ground floor (the elevator, the fridge with yoghurts, the lighting on the ground floor). I stayed on the 15th floor. Thankfully I had to go down, not up. I stayed for 3 nights, the hotel only gave me 2 small (500 ml) bottles of water in my room. Very tight. The breakfast area was not very nice, it is literally the ground floor converted into a restaurant. Dull and uninviting. Food was ok. Coffee only filtered. Breakfast staff is not volunteering helping the guests. Certainly, not worth the money charged. I would rate it no higher than 3 stars. Service is definitely below the 3 stars.

Pros: Clean and quiet. And close to the crocus expo.

Cons: Power failure at 07.00 In the morning. We had to use the stairs. They didn't inform the people that employers elevator was in use. No service when you have to climb 16 levels !!!

Pros: Bed was very comfortable. Breakfast was good.

Pros: Very nice personeel! Thank you!

Pros: Breakfast was a typical simple hotel breakfast buffet and was fine. The staff were kind. The location was not close to the subway station, but the price of the taxi was low, so I went back and forth by taxi to the Crocus Expo.

Cons: There was a bad smell in the bathroom, I found that the drain was not cleaned properly. Two days later it was properly cleaned. I was busy and tired, so I didn't have time to talk to the staff. Hair was attached to the blanket on the first day. Two bottles of bottled water were served only on the first day. It was served every day at other hotels.

Pros: The staff is very helpful, surely a Hilton property. Breakfast was really good, their waffles are a must! The distance from the airport is very less and most importantly, the hotel is only 15 min taxi ride from Crocus Exhibition Centre. Highly recommended property, especially for any exhibitions at Crocus!

Cons: The reception can help to call the taxi's but they come slowly. I would recommend to download Yandex or Uber to call taxi accordingly.

Pros: The hotel is wonderfully situated a brief walk from the Metro, with a nearby Starbucks for your fixes. Breakfast is served until 10AM with plenty of options. For late dinner and multiple options, the Tuscany Courtyard is right next door and accessible from the lobby. The hotel staff is friendly (speaking English) and clean the rooms around 2PM which is great for those who are traveling from different time zones. Rooms are comfortable, clean and fresh linens abound. Non-smoking floors and well-lit facilities (hallways, rooms, lobby, etc.). TVs for the news, and morning papers finish the deal - great place!

Cons: The restaurant doesn't stay open as long as I had hoped, but the Tuscany Courtyard next door more than makes up for this minor inconvenience! The ride to SVO takes long, due to construction and traffic, so plan ahead (1.5 hours)

Cons: I don't like the staff, very unprefessional and services the customer very very slow.

Pros: The room was clean and new with a great view to the park

Cons: The wifi password was impossible to decode from the first try. I took several to guess it.

Pros: room has good facilities

Cons: unfreindly and uncooperative staff they gave us very hard time to check in poor service they refused to clean the room and said housekeeping only every 3 days no refills from shampoo and shower gel and toilet papers unless u request they refused to send us extra cover (blanket) and we had to order extra bed and pay for it though we were only two in the room to get extra blanket and pillow they refuse to give you wifi pass word in the lobby and say its only in the room

Pros: 1. Convenient location for those who come to attend any trade show in Crocus City Hall; 15 mins by taxi and around 25-30 by metro in case of traffic jams on the roads. 2. Room met my expectations, all supplies and furniture were new and clean. 3. No extra charges for early check-in and late check-out in case of availability - very nice! 4. Checked in very fast in a pleasant manner. 5. Apparently water isn't supposed to be provided on a daily basis - but if you request it during past afternoon hours - it'll be delivered to your room.

Cons: 1. Long walk upstairs if you come by feet, especially if you are with heavy bags - tiring. 2. The drive for taxi isn't convenient, drivers are unable to find a way to drive up to the main entry - therefore you have to walk long staircases up - see p.1 3. Room cleaning service every 3 days ONLY!! Terrible!! Guests have to throw away their trash on their own (this part wasn't explained upon check in; apparently the place to leave your trash is on the 1st floor, minding that we stayed on the 10th floor). Tried asking for our trash to be taken away - got a refusal from hotel staff saying that they only clean once in 3 days as they're apart hotel, not typical hotel. Disappointing, I did stay in apart hotels before and cleaning was every day. 4. When you have any request from your room - it's not easy to reach reception, they don't usually answer phone fast or be available at the desk (sometimes there was no one), also once you request what you need - you have to wait for hours and call in again to remind. Not always, but it most cases - past afternoon time. 5. Some supplies were missed in the room as per my opinion - like kitchen towels and washing powder. 6. Hotel staff wasn't always pleasant, although it was from pretty same people. I guess the problem comes not from employees themselves but from the hotel strict rules. For example: we booked 2 rooms for our business trip and 2nd person arrived next day after myself. We had USD to pay for our stay and the hotel staff refused to allow check in before we pay, even I asked to make an exception as the person who arrived was very jet lagged and I was going to the bank to exchange the currency that same moment. We won't of course book rooms worth 1400 USD and then check in and refuse to pay, that is nonsense! So I felt that staff wasn't even trying to be helpful. Also the manner with which staff speaks most of the times makes you feel that "they're NOT here to help you"...

Pros: Apartment was very good and well maintained. With all facilities.

Cons: The staff was very rude and they lied us two times. We needed early check in that they denied with the reason that rooms are not available. But when we offered to pay cost, then they told us that rooms are available if we pay charges.Their approach was very rude. Our colleagues also had a booking and they were there one day before us. For one day, thy had booked for standard room so they got it. For next 5 days, their booking was of delux apartment same as ours. When they inquired about this on first day, they told them it's fine to stay in standard room for full stay. But on second day when they were outside, and came back in the evening, they locked their standard room and told them that you didn't chane the room so now pay for one day rent of standard room and we don't have delux room available now. When they told staff that had you approached us for room change? They lied and told them that we valled you but tou didnt picked up. They told them on what number and when? They had no answer. In short they were wanted us to pay for one night without our fault. When we offered to pay it with receipt, they denied it. We told them of you are doing this according to rules, then provide legal receipt. But they were not ready to do it and we were in the lobby for 2 hours with luggage in the locked room. No senior manager available there. One lady was senior and she was able to speak English but was acting like she can't. Finally we told them we will call the police because we had not done anything illegal. And we called some local numbers but it was not helping. When we called our translator girl who is Russian and help us in business, she talked with her and then tthey were ready to open the room that too standard room rather than delux room for which we paid. We were on business trip and we had nothing to do with facilities of room so we accepted it. But in service industry like hotel, you can't be that much tude and lie.

Pros: Very modern rooms, clean and comfortable.

Cons: Quite far from city centre, but close to subway station and Uber pretty cheap.

Pros: Location and accommodations

Cons: 1. Indifference of the staff - there are many ”hotels” within this building that are available - staff does not know who is the owner and for whom they are working. 2. Maintenance - our lock needed some lubrication - that resulted in our door to be unlocked for more than 5-6 hours while we were out. No apologies, not updates from the management - nothing! 3. Staff is not professional - with no smile on his face the guy started to scan every page on my passport! I am dual citizen and know the rights - this was unprecedented and unnecessary. Essentially the staff there is to make your like miserable - how we cannot be helpful. Honestly if a big name chain will come there - they will fire each of the person working there or will make it as an education hub how not to behave. I am IHG Spire Elite member and visited many hotels - this is one of the most interesting - great accommodations with staff from hell.

Pros: Good location if you’re out here for business, several food markets nearby, metro station 10 min walk, great park for jogging/walking or riding a bike is few steps away. Very clean, super helpful staff, nice apartment. Would definitely come back.

Pros: Nothing

Cons: Not friendly stuff, overcharge, empty kitchen, no amenities, no soap,no shampoo, no cups for coffee. No cleaning for week..difficult excess, nothing for disability people.

Pros: Near to Building center

Cons: Room is too small

Pros: Near Crocus expo, and service person are kindhearted and friendly.

Cons: medium breakfast level, difficult access to the hotel yard by taxi

Pros: It was clean, good restaurant with high quality, metro 15 min away, many supermarkets around

Cons: Only one receptionist could speak English, reception is not 24 hours, very few options in the breakfast, location is one hour away from center

Pros: Breakfast was amazing.

Cons: tv was very small.

Pros: Working staff there is very warmful and patient, room clean and comfortable, nearby the metro station,very nice.

Cons: wifi works not very good, but i took my own wifi, so no very big influence on me.

Pros: Good one. Valuable for money..

Pros: Restaurant is open until 2AM. Frequent room servicing.

Cons: Difficult comunicating in English from abroad prior to arriving at the hotel.

Pros: I liked the location and the old school Soviet Russian style hotel with some modern upgrades. The lunch buffet was extremely cheap and I enjoyed the restaurant menu as well. The stuff is very kind and helpful. I will definitely come back next time!

Cons: The only thing is that my bathroom and toilet was outside the room and I had another door leading to the corridor. The room next to me was luckily free,so I didn’t meet other guest at the bathroom area. They also had toilet outside the room. Next time I will book different room with more privacy. And it was a little too hot in the room and especially in the bathroom but I got used to it.

Pros: Staff

Cons: Breakfast and toilet outside the bedroom

Pros: Very kindly persons work in the hotel. Very nice price the hotel.

Cons: The wifi not use to me but just connected.

Pros: We traveled during world cup so I think hotel was the best available pick for us.

Pros: everything was great! I regret that I can not say goodbye. See you again!

Pros: Very nice room, very good service, helpful personel.

Cons: Food is less then acceptable. No European breakfast. No bar or lobby. No restaurants in near area.

Pros: I like the Soviet Russian vibe but re-modernized

Cons: They start cleaning rooms too early,especially on Sunday when people supposed to rest...

Pros: A very good hotel. It was a value for money. Very good staffs and a nice breakfast.

Cons: Nothing.