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Terrible Soviet style hotel that does not derve 5 stars. heavily overpriced for what you get knowing that Moscow hotels are normally expensive
Excellent service, incredible staff, fantastic location.
The hotel has its charm for lovers of Bulgakov and of Russian artist Brubbel. Inside, it hasa mixture of modernist and soviet decoration. The location is excellent. It is 2 minutes away from the Red Square. The staff is very friendly and helpful. However, you would expect a bit of more luxury for 260 euros a night, breakfast not included. I guess you are paying the name and the superbe location.
Good location. 5 min from the heart of the city - Red Square, Kremlin, Big Theatre. The bed in the room was not comfortable. Internet connection was only at the lobby.
breakfast (buffet and a la carte) was excellent staff was pleasant room a nice size pillows were wimpy room was warm (it was not warm outside), but we put on A/C bag checking at the security entrances was arbitrary - sometimes i'd get checked, other times not at all did not get a room with a good view
Location. Very close to historical centrum of Moscow. Extremly expencive. Poor menu in the restorant. Not very friendly staff.
Fantastic luxurious hotel next to Kremlin with great staff. The king size bed is actually composed of two separate bed. Very uncomfortable. You also get two smaller covers as opposed to one large one.
I like enterier and spirt of hotel. Airconditing sistem work very poor.
The place is palatial with excellent service and right next to Red Square. The mattress could have been newer /better
Concierge was very helpful. Bar and restaraunt staff OK, not great. I had a massage. The massage room was awful - very bright, very cold. No music, no ambience. Very sterile. And not a good massage either - way too physical, not relaxing.
Great location, in heart of moscow and red square. clean rooms, and friendly staff. needs refurb but old hotel Just not up to modern, contempary design and style compared with new 5 star hotels.
The cleanliness, the warm behaviour of the staff, the very good location one breath distance from major Moscow siteseeing in the city center and not only, the good breakfast, the good services of the executive launge. An executive room should be larger.
1. Warm and good staff 2. Food and ambiance at Restaurant
the most important thing for me, was the possibility to reach very easily metro stations. this has given me the chance to have several business meeting in all Moscow, without using cars or taxies. Actually everything has been perfect. thanks a lot.
close to city center, nice room, good stuff, good breakfast. Broken TV.
Very pleasant and quiet room. Very friendly staff. Very decent breakfast. Heavy smoking in the hotel lobby.
Location close to Red Square, Shopping etc; large room, quiet (back yard) Nothing really but a slight lack of charme, too pricey even for Moscow
location, rooms very comfortable wifi 20$ per day, not professional stuff, not helpful at all
good location, close to red square and accessible to the funky restaurants and luxury shops with reasonable rate considering how expensive moscow hotels are. some of the staff were unwelcoming and displaying bad attitude towards us.
spacius room, nice breakfast, gym, excellent location
I had to wait for 20 min for the table for breakfast. It happened twice during 4 days.
The Hotel is very well maintained. The staff are generally excellent. The Buffet Breakfast is excellent. Some of the Restaurant staff were not adequately trained to deal with foreign guests. The kitchen appeared unable to vary the menu to accomodate special diets. No hotel in Moscow could be described as good value for money.
Everybody speaks good English. Good hospitality. Kindly assisiting us for dinner and nightlife. Flexible for check-out in weekend.
Fireplace in the lobby bar
The staff were very helpful and suggested great places to visit. The hotel was centrally located and close to most of the places of interest and restaurants too.
Location was convenient Hotel is classic but tired, lacked a good breakfast, rooms need renovating, lobby is not welcoming, no spa, no massage was available, sauna was under repair.etc etc
Very good proximity to the Metro. Walking distance to the biggest Mall in Moscow. Good restaurants close by. Good room, good staff. Overall - Rocking.
friendly staff; excellent location; small and intime
The location is very good. The size of the rooms are comfortable. The staff is not caring about the clients very much
Everything, the swimming pool, sauna, breakfast, rooms etc.And booking.com made a very good deal with the hotel. Otherwise sorry no savoy.
I really liked the interior of the hotel, interior room, cosmetics for bath and body L'Occitan and also the swimming pool was rather good Hotel staff i think is the only problem of Savoy :( the dont know how to smile, and be polite with customers. Actually in Hyatt the best staff i've evere seen !!
I stayed at this place for 3 nights on March. The hotel inside was fine, as well as hyatts all over the world. But when I arrived people at the desk didn't even smile to greet me. That felt nasty. Especially when you have made it through disastrous traffic jams and Moscow weather. housemaids I asked for things were tough to talk to in English. And finally waiter made me wait way too long. I'm not sure I will stay here next time. Since my company pays, I'll go for something better :)
The staff greeted us nicely in English and explained the hotel's amenities. They told us to see them if we needed anything. We asked for directions and they were very helpful. They arranged transportation. For us to an outside market. They even had umbrellas we could borrow! On our last morning they opened the buffet early for us so we could eat before catching our plane! Anastasia was a wonderful restaurant manager who bent over backwards for us!