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Staffs were real kind.
WiFi worked well, location is not too bad. Not in St. John's but shopping, etc. nearby No microwave, fridge, coffee maker, or even drinking glasses. A non-smoking property but the darn addicts did it anyway and there is a LOT of space between the door and the frame so it came right in my room. Not a good bed. No heat in the hallways. Hotels in Newfoundland charge an arm and a leg and offer very little. I slept in my mini van most nights, a much better value!
We stayed only one night as our flight came in just before midnight. We we greeted by very helpful and friendly staff at the desk and in the lounge. Very helpful in answering questions we had on how to get to our final destination.
Staff were very pleasant. It was located near shopping. I booked a hotel room that was to have kitchenette facilities and got a basic 2 bed room which was not convenient for my family.
Booked through Booking.com. When I arrived at the hotel, no record of the booking at the front desk, although I had a confirmation e-mail from Booking.com. and it was confirmed after I booked another room. The price from Booking.com was $119.99, the price at the front desk was $129 ??, not sure. Not impressed.
Friendly and helpful staff. Nice, clean room with a thermostat that actually worked.
Comfortable and clean. No complaints.
It's location and the easy access to the shopping area. Nothing
the location of the Hotel to other ammenties. For the majority of our trip we ate at different sports around ST Johns our meal in the Hotel, was far less than expected.
the staff was very friendly. yes. I had a room on the first floor and i was not aware of the smoking rooms around me! it was not nice waking up and going to sleep with the smell of smoke...when you are not a smoker yourself, if i ever have to stay in that room again it will be my last time,it felt like a waste of money.
Good price A bit remote from downtown
the pool and the fact you accepted pets
The pool for the kids. couldn't park at an entrence closer to our room.
Handy, in a main location.Pets, were allowed. Quite clean,large bath,hair dryer , free internet. Check-out time is 12 noon, this is great.Wonderful breakfast.But most of all, the Staff were terrific!! I do quite a bit of traveling, and I have to say, it was a bit pricey, compared to europe.Also, no lift, with lots of heavy luggage, is a turn off.Thankfully your staff were helpful!!
The rooms were kept very clean, the pool was nicely heated and very clean. The restaurant was excellent - definitely take in the special on Fridays for the fish and chips!! The hotel itself could use a bit of an update cosmetically.
Not great value for money. Everything was OK but nothing exceptional. Staff friendly but we had to ask specially for soap, shampoo etc., things that should have been in the room but somehow were forgotten. Did not like the smoky smell in the lobby. Thankful to be in the smokefree part but connecting doors were left open sometimes. People stood just outside the door to smoke which was unpleasant to say the least. No elevator was also strange. See above
Rooms comfortableand clean . Staff very nice and hospitable.
The hotel was in close proximity to the places/activities we had to be/attend that week. The weather was quite warm and it would have been better if the rooms had been air conditioned but at least the fans helped.
bed smell in hotel
Staff were very friendly and helpful. Thr room had everything we needed and the room was very clean especially the bathroom and shower. The complimentary breakfast was an added bonus. Great stay overall. We would definitely book there again. There wasn't anything we didn't like.
Clean confortable room and very pleasent staff.
Clean room,excellent staff and super helpful would definitely stay again!!!!!!
Comfy beds, close to the airport, very friendly staff. A bit pricey and feels worn in places, although I see renovations are happening. We stayed both nights inside on the 2nd floor in the 400 rooms. That hallway has a funky smell - a mix a mildew and chemical agent to cover it.
Location was very good. Staff were very friendly and accommodating. The room was very comfortable. Very good value. Would definitely recommend to family and friends. No downside. Arrived at 10:00pm - dining was closed (but that is not unreasonable). Was too early in year for the courtyard to be open.
We got the U2 room! As a U2 lover, it couldn't have been more perfect.
Great experience. Zero complaints. Will definitely return!
Really close to dt. Perfect location Paid for valet parking. Assumed I would have the security of underground parking. Came out the next morning to see my truck was right across the street in a prime crime location. Not that big of a deal but to pay for valet and to risk a break in wasn't what I expected. Other than that it was an overall excellent experience and I will go back.
The raindrop shower...valet parking...and the dining room named "Exile". The menu was efficient and full of flavor. I was even more impressed when they said they could deliver to my ill daughter back at the room. AND they let us borrow a HDMI cable. Mind blown. That it's not in Ottawa...
Food was good for supper and a nice private table. Staff really good Valet parking at 16$
I love the ambience of this hotel. Perfect location as well
Pedestrian was closed
We arrived late (3am) and the front desk was very kind. There were 3 families together and the reservations weren't exactly correct. One of us had a smoking room (yuck) and the other two had to move rooms in the middle of the trip due to the fact that their Prime Minister (''President'') was coming into town and they needed 2 floors free for him. It was a pain having to repack (we stayed 7 days) and unpack. They were very sorry for the inconvienence and the bell staff moved our stuff while we were out. A big inconvienence but everything else was 100%. Great staff throughout, rooms large, largest bathroom I've ever had in a hotel (even had a telephone in it :) ). Only a block from downtown, George Street, the harbor etc. We had a great view of the harbor. I will 100% stay at this hotel the next time we visit Newfoundland.
Hotel is very old. Needs updating . Elevators are slow and really busy . You have to pay for parking!!
For the cost I paid and the room I got will stay elsewhere for more amenities and less cost next time truly disappointed for the price
Restaurant staff very attentive and friendly Too expensive for what you get.
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The service and staff Room was to warm even when we turned it down to cool
It was convenient as my daughter had a dance competition in the convention centre. cleanilness of my room was horrible. Broken glass on floor and crumbs on counter in bathroom. Found dirty sock and glasses left from previous guest. Beer stoppers in drawer and water stopper left on floor. Melted ice left in ice bucket.
Location and friendly staff. Quiet. A little shabby around the edges decor wise. 'Harbour view' is more like industrial shipyard view with lots of rusty shipping containers.
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The staff was polite, accommodating and very helpful. This is the one hotel that offered its customers complimentary items on request that one often forgets to pack e.g. shaving cream, toothpaste etc N/A
I liked the location of the hotel the best. I could overlook the bay area and see mountains as well. My room could have been a little cleaner and the hotel staff could have been friendlier. Nothing bad happened, i just felt like they were very dry. Like they wanted me in and out.
I was on a business trip, very central. I enjoyed staying downtown near the water.
View of the harbour
It was close to city sights/stores downtown (walking distance) the parking lot was tight especially when other cars are parked beside the wall in underground parking, makes it difficult when you drive a large truck. The bedding needs to be replaced. The mattress was very firm and the blanket had holes in it.
The hotel has fantastic staff, very nice lobey and its located on the harbour. The locaton is the best.
the location was perfect for me. the view (harbour) was beautiful. the room was well-appointed and comfortable, and was clean. the staff were pleasant and helpful. the price was very reasonable.
Great location, wonderful views, good restaurant on site, clean rooms. Expensive (maybe because I am American and it seems like all prices in Canada are high)
The hotel is well situated, the staff are mostly efficient and friendly ... Three things: 1. Sound insulation between the rooms is inadequate - on my first night there ( a Saturday) my sleep was interrupted to say the least by the blaring TV in the next room which didn't stop until 4+a..m; 2. the maid service for the rooms didn't show up 2 out of 3 days until 4 p.m. or later; and 3. the hotel is located at a busy intersection the traffic noise in the morning (from 7 a.m. onwards) is quite pronounced - so unless you have early morning appointments don't count on sleeping in too late.
It was close to downtown. The room was comfortable..Restaurant was friendly and served good food. I didn't get the room I booked. I had to fight and print off my booking reference to get something close to what I had reserved. They wanted me to go in non smoking 2 double beds when i had reserved non smoking queen bed. What I actually received was smoking queen bed. I didn't even get a discount for being misbooked nor did I get any other form of "i'm sorry" or "free meal". The lady at the desk actually said..."I guess you're happy now"...very rude! Other staff were friendly.
good location room had smokey smell and wireless internet only worked near the window.
Our family enjoyed being able to use the pool and water slide as well as the continential breakfast which was, of course, self serve.
The continental breakfast. Very small rooms, no side table by the bed.
The service was excellent, room was very clean. The location is close to the airport and downtown. Chairs in the rooms are not particularly comfortable to work from for extended periods.
Close to the airport,reasonable price,quiet location,easy acess to downtown in a taxi, free parking, staff friendly and helpful at all times. No
completely inappropriate to value for money: Whereas the quality of services the price is too large. Breakfast is sufficient.
Excellent location, good room size, friendly staff, reasonable price. Poll was a bit small.
My kids enjoy the waterslide, I enjoy the proximity to the major shopping areas, and the free breakfast is the topping on the cake!
The staff are very friendly, rooms are clean and it's located close to the airport. I reccomend this hotel to anyone who need a short stay for a shopping trip or because they want quick and easy access to the airport.
pool; for the kids and free breakfast
My son enjoyed the pool and waterslide
Hotel staff was beyond friendly, accommodating and helped us with travel needs well beyond our expectations! Rooms spotless, modern and comfortable in every way. Hotel manager Krista should also be a concierge. She spent time personally helping us each morning to find our way to Newfoundland adventures! Maybe put recycling receptacles in rooms?
Location and breakfast I waited 2 hours for rooms to be clean and as soon as I went back to the room and got naked to get a shower, room cleaners show up at 1500hrs.
Breakfast, location Extended our stay for 1 night and the staff some hesitation but he got it done!
The room was big with a larger under counter fridge. The AC unit would not cut out and stayed on all night, and water wouldn't drain from the bath, making a shower in the morning impossible after a shower the night before.