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Close to golf and sailing Very poor breakfast, some of the staff has not been friendly nor attentive, difficult to get taxis, internet connection frequently broken
Location was great. View was incredible. Rooms were noisy from the air conditioner and extremely humid. We felt wet almost the entire time. The carpet in the hallway of the 3rd floor where we stayed was dirty and had a very unpleasant odor. The fridge in the room was old and very tiny. No microwave at all. The concierge gave us some bad information and caused us to miss the only chance we had for a particular tour. Overall not a great experience and certainly not worth what we paid for the week.
I loved the employees and the luxury of my room no
The rooms are nice but the carpet in the hallway and rooms desperately needs replacing. The concept of the resort is lovely but it is shop worn ! Too much money for the product!
Friendly staff, great food, location by the river Paying for parking, and we did not have a shower curtain, complained that nite & stilll did not receive one. Had to take a bath.
Proximity to the historic water front of Charleston. Cost of meals
Everything was clean Had to up grade to get a room with a view of the pool. Additional charges for transport and internet even though they said it was complimentary. Silly charges for food and drinks in the room. Wanted to leave a day early and had to pay a charge of 50 dollars.Some of the staff won the deak seemed to be inexperienced when dealing with customers. Position of the hotel means you have to drive to eat in the evenings.
The hotel was clean and staff were friendly. Totally met my needs. I just didn't do anything at the hotel but sleep because I had meetings elsewhere No knowledge of other amenities. Great location.
I felt very comfortable and safe. It is right on the water. The staff were very accomadating.
We absolutely loved our stay here!! Very clean, friendly staff, amazing view of the harbor!!
location is great Had to make three requests over two days to get someone to come and fix the safe. Party with a band, not a very good one, was extremely noisy on Thursday night until 10PM.
Very clean resort with the most breathtaking views of the Charleston harbor. The resort was immaculate with fast friendly service. So close to everything Charleston has to offer. Will definitely visit again.
The location and the beach are beautiful. Everything is in place for a fantastic resort. The staff was slow and unresponsive across the board. Took way too long for service at every single venue, no one worse than the other, as if this is the way they are instructed. The food products served were bland, expensive, and unattractive, yet priced as if they were prepared in a 5 star kitchen. The staff uniforms looked more like they worked in an Applebees than at a $300+ dollar a night resort. The signs and directions around the resort are difficult to follow if it is your first time there.
Surprisingly large condo for the price. I will definitely be back with more family next time. This trip was a long weekend with just three of us. We had a great time with nearby activities and wandering through Charleston. The beach is beautiful. Charleston and Isle of Palms is sweet, southern charm meets the sand.
The two-bedroom condo was homey and comforting. We loved having a screened in porch that overlooked the marina. Perfect getaway! Beach was not easily accessible. We had trouble finding parking and where to access. Needed coffee filters for coffee pot.
The view was awesome. The room was beautiful. Everything you wanted while you were not at home was in this room. His and her sinks, large tub, washer and dryer. Did I mention a beautiful view! My husband and I were harassed by a gentleman at the gate who did not want to let us in and was rude. Prior we went in another gated entrance (wrong one) and the woman reacted negatively but was okay once we asked to just turn around. In addition the check in time is way too late! Eating options are limited and gratuity @ 20% along with delivery fees. In addition I believe I was bitten by a bedbug.
I stayed at the Boardwalk Inn, just me and my 8 yr old son. The room was plenty spacious, clean, and convenient to the beach. Plenty of options for eating if you don't want to leave the resort, but of course the food on-site is pricey, you are paying for convenience not necessarily excellent quality food. We had a great time and would stay there again. Parking is convenient and free which is nice. I used the valet service and found the valets to be very friendly and helpful. Everyone I encountered was very nice, friendly and helpful. We were there during the weekdays, so it wasn't overly crowded, but I had no problems checking in or out. I ordered room service for breakfast and it was always delivered in the timeframe requested. I used the resorts beach rental service for chair/umbrella to be set up on the beach and it was so nice and convenient not to have to lug my own stuff all over. Oh and fyi, you do not have to pack your own beach towels like I did, which take up space in the bags as they provide 1 per person and you can change it out anytime you want at several convenient locations. No complaints here! Had a great time and would stay there again.
Great location to the beach. Very secluded, so your eating options are very limited, primarily to restraruants at the resort only, which are all very overpriced. Everything there costs something. The 'free' valet and bell hop service are not actually free. Also costs money to play tennis, play golf, rent a bicycle, and even rent a beach chair.
Extremely well maintained favility withbright, trained staff. Luxiry resort in premium location. Pooll ules need to be enforced by staff. Adults and k7ds playing football at beach pools,with hard leather footballs veey rude no concern for safety of other guests. Two or three towel staffers sitting at kiosks are not greatest use of personnel when they could,easily check pools and enforce states rules. Addingan adult only got fun near quiet pool would be great.
We traveled up for Spring Break, which I found out is a week earlier than South Carolina's spring break, me and me 9 and 10 year old daughters to visit my parents. The condo was amazing, way bigger and better than I could have imagined! Especially for the price! Next time I will bring more family! We stayed in the Raquet Club Villas, I absolutely loved the decor, and the attention to detail to make the stay comfortable. Providing the necessities with trash bags, pots and pans, laundry detergent etc. Especially that they tell you what all is provided before so you don't have to pack it and show up and see that you really could have packed those other cute shoes you wanted to bring, bug has to sacrifice the suitcase space for dawn dish soap ha! #girlproblems Everyone was super friendly, staff and even the people staying there too! I also really appreciate the extra security features at the gate, made me feel much more secure knowing the people at the gate were actually checking to make sure you actually were supposed to be there. Since I am a single mom with two young kids, it really meant a lot to me! So many times you see people at gates that just wave at you as you go through, I saw one review that didn't like that because maybe they didn't have the proper pass when they first got there. But before you arrive you get an email outlining all of that and there is an attachment that you have to print out that is your entrance to the gate, so I had no problem at all! Overall I was very impressed with the whole experience! Will definitely be back again! The only thing that I would maybe do differently next time is schedule a time when it's more of the prime season. We went on our spring break here in Oklahoma which is actually a week earlier than the schools there, so there was quite a bit of construction going on on the pavilion to the private beach area, couple pools were closed, etc. Which I totally understand it makes sense to do the maintenance repairs when it's an off season, that's good business sense. So really it was not doing my homework before hand. Or even if there was a schedule stating that these are our winter dates and hours etc. Or even if there was an indoor pool would have been fantastic. Another thing is the bike rentals are pretty steep on price, for me and my daughters to rent bikes for a day it was $80, I don't regret it though we had a blast! Also the island adventures place where you can get information on little excursions and carriage rides was closed on Tues and Weds, which I wish I would have known before hand because we would have stopped in on Monday, but with not knowing that we went and had dinner etc and then decided to go on wed only to find out they were closed and since we were flying out early Friday morning it only have us one day to set stuff up to do. To sum it up I think if there was a posting of hours and peak season times would help tremendously! But now I know for next time, and there will definetely be a next time!
Excellent staff! Sent us a gift when they found out it was hubby's birthday.
everything was very clean and comfortable. the beach is nice and plenty to do in withh easy access no complaints