Cons: I did not like that i had to sit and wait for 30 minutes after the time I booked the car to be picked up. I missed a work meeting and it really messed up my day, as I had it very well planned out. I expected better from Budget. They the inside of the car was not very well cleaned but I had no time to make an issue about as I was already late.
I wish I could get compensated in some way as I do rent cars for work throughout the year and was expecting something a little smoother in terms of a nice, clean vehicle that was there at the time of pick up that i requested.
Aug 23 2016
Budget on Meeting Street -- easy
Pros: They are very easy to deal with
Oct 8 2016
Pros: Friendly service
Cons: Up selling pressure
Nov 17 2016
Pros: Easy process.
Cons: This survey. Hard to use!!
Dec 24 2016
Best place to rent
Pros: No hassle great price
Mar 8 2017
Pros: Promptness of service, quality of vehicle, ease of pickup.
Cons: Low tire pressure warning lights were on from the start. I came back to have them addressed. The pressure was checked but the warning lights stayed on. I was told that that often happens until the tires heat up. Sure enough, the lights did go off in a while, but came on again and stayed on during other drives. It turns out one tire had dropped from 35 psi to 20. I re-inflated it but didn't feel safe driving the car, so I swapped it for another at the Atlanta airport rental car center.
Also the car did have some dirt/stains on the seats and rear doors that i discovered and wiped off myself.
Mar 28 2017
Pros: Overall great experience
Apr 13 2017
This is not at the airport
Pros: The people were nice. The car was hood
Cons: When you try to choose Charleston Airport on Kayak it defaults you to this location. We didnt know that this address was a $35 taxi ride away and that they cant help you at the airport unless they charge you $50-$60 more for your rental. Contacted Kayak and they said "not our problem". Price quoted was less than price paid. Apparently additional fees recently added that noone informed us of. Noone willing to honor price quote!
May 7 2017
Pros: Friendly and efficient service
Cons: Car was dirty, especially the windows.. inside and out.
Jul 26 2017
Pros: Extremely helpful and my vehicle was very clean and had no issues.
Pros: The car was clean, and got us to all of our destinations.
Cons: We were given the wrong pickup location and enterprise didn't have a record of the Allianz insurance we purchased and told us we could purchase their $36 a day insurance. Apparently people are given the incorrect address frequently.
Oct 19 2016
Pros: Carson was a gem! Thank you!! With Hurricane Matthew having just rolled through, the entire reservation process seemed to be a challenge. There were no cars anywhere! Her professional demeanor and pleasant disposition remained "in tact" throughout. Bravo!!
Cons: I had to wait 35 minutes past my appointed pick up time to grab a car. Again, Hurricane Matthew had just rolled through so it was to be expected.
May 1 2016
Pros: Staff was very helpful and friendly.
May 10 2016
Canceled at last minute
Cons: Last minute trip. last minute res. As I was waiting on UBER to take me to the rental car location, I got a call saying they didn't have any cars. Not sure what happened. Ended up renting elsewhere and had a fine experience with another company that is in a more convenient location just my trip was delayed about 2 hours.
Nov 28 2016
What I expected
Pros: All good here. Friendly checkin.
Cons: Strange pricing on day ranges.
Jan 1 2017
Enterprise Rental Had No Cars To Fulfill Reservati
Cons: I didn't like taking the time weeks in advance to reserve a car and at the reservation time being told there were no cars available to rent and no idea of when there would be cars to rent. The service was abysmal at best. The manager had no preplanning capabilities and only offered excuses as to why my reservation could not be fulfilled. I will NEVER rent from this Enterprise location EVER again.
Feb 23 2017
Pick up scheduled after hours
Cons: Pickup time was scheduled after that office was closed. Called ahead to verify and discovered the office closed at noon. Seems like an easy error to head off.
Jul 14 2017
Pros: Got larger car than expected
Cons: Gas wasn't full abs tire pressure warning was on the entire trip
Cons: Santa Fe had a lot of miles and did not ride well at all. the seats were uncomfortable and drove more like a truck. Was not pleasant to be in for long periods of time. The main hertz Office on Hwy 17 Mt Pleasant the associates were very unhelpful and did not seem to care. When I expressed interest in what type of vehicle I may be getting. They would not let me put in a preference and did not even attempt to help in anyway. They do not know anything about good customer service and to keep clients. The gentleman at the Brickyard location was very helpful when I returned it. That did leave a better impression on me.