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Helpful staff good facilities.
Pool was ok. Noise from the street can be heard clearly inside room even with window closed. Staff are a bit gruff. Had bottled water brought to room, it came up warm, no ice. Corridors stink of smoke, they could sure ventilate a bit better. Cigarette burns in net curtains. Far too expensive for the quality of room, even though they call it a 'deluxe' room.
Rooms are large and comfortable. Breakfast very nice. Italian in the hotel and hotel in general dealt very well for coeliacs with gluten free bread and pasts in the italian and gluten free bread at breakfast. Only one of the restaurants were open for dinner which was a little restrictive versus what was advertised
The room was spacious and well equipped. The bed extremely comfortable.
a nice 4 stars hotel even if nothing special. Average good nothing special
The staff were excellent. unfortunately two of our group were charged different prices for their single rooms they were both booked over the phone prices were 75euro and 110euro we asked about it when we paid our bill but got no satisfaction that was the only complaint we had.
Charging extra for the car park seems a bit harsh.The heating in the rooms and corridors was extremely hot and woke me up at 5am.Could not get back to sleep.The bar in the hotel is very very grubby and overall I suppose I cant give out too much as we were only charger €69 for the room on a Sat nite.Plus car park dont forget.But very over rated and perhaps a 4 star claim is a bit cheeky.
Sleep in a bed after 2 nights camping at the Electric Picnic!
The great location, friendly staff, and nice rooms. Some things were a bit odd. There was no shower curtain; so the bathroom floor became a lake every night. The staff were unable to tell me how much a local call cost, or how much a call to the US would cost. Requiring shower caps for the pool is silly.
relaxing and quiet, staff very helpful, food was good and service was efficient
Comfortable, friendly staff, good location Bathroom water. Hot water coming from cold tap. Shower too hot, could not control water temperature
Room was of a very high standard, all staff were very friendly and helpful None
Irish Breakfast friendly staff
I attended a wedding which was very enjoyable and the venue was comfortable
from entrance in the door until checking out i found everything fantastic
Quiet - following morning and suitable for some desk work in room.
The facilities were very good, the bar food was good value good location service very good The band in the bar were loud
I had booked the wrong day and the staff were very accomodating, even though it was the busiest day of the year. No
The staff were very pleasant. The Restaurant was excellent. the entertainment at night was very good. The Leisure facilities could do with an upgrade.
We went down as a family for New Year's celebrations, they asked for kids to be removed from the bar area at 10pm. No entertainment on, which would have been nice for New Year's
we were only booked in for one night but the rooms were good and the gardens pretty. We were unanble to make use of the gym.We were with my daughter, husband and toddler from Arazona and they were attending a wedding in Durrow, so we met them in Dublin from South Africa to look after our grandson, and show our daughter around Dublin. Her grandmother was born and schooled in Dublin and we are all fortunate to travel on Irish passports as a result. Good excuse to see the family. The Hotel was really ideal for our needs and the location was perfect.
The pool not being available to my kids on Saturday evening
Staff were very pleasant, decor was good. The hot water at all times was only just luke warm, the walls seem to have no sound insulation so very noisy and the restaurant stops serving at 9pm on Friday evening, so when we arrived at just after, unable to eat.
very nice pool and well equipped fitness center,welcoming staff, large parking area, good restaurant,close to motor way for easy access to continue one's trip.. Great value for the money nothing comes to mind
Staff very friendly Noisy outside at night
near to highway, good restaurant and spa ok too expensive for a hotel at the highway
The barman downstairs was very friendly and chatty. It was a sunday evening and after a long drive up on a dark wet night was hoping wec would get something to eat at the hotel, even a sandwich but they had no food, finished serving really early that day. this was at 8pm.
Room was comfortable,Food excellent, Staff friendly Cleanliness of Hotel was excellent. The fact that the room backed on to the motorway and could not open the window because of traffic noise
Great central location
Hotel room was clean except for the grubby carpet. Staff were friendly rooms were warm and location was good. Hotel could do with a face lift to make it more welcoming. When we arrived it looked closed, no outside lights and dim inside lights but it was only 6pm. Just looks like noone really cares.
For the money it was exceptional in every way. No
The Food was terrific especially the steaks - first class If anything the hotel was understaffed
The hotel is perfectly located and the staff were very friendly and helpful. I would definitely recommend this hotel to anybody.
On arrival the receptionists mannewr was brusque, we wondered if we would like the Hotel. Everyone else was excellent. we were happy.
Very central location close to shops & restaurants. Good room rate included breakfast. Parking close to hotel made check in / out easy. Not much charecter - more of a motel than hotel.
Very comfortable, Jacussi good extra Car parking on street
The reception staff were really friendly and very helpful.
I recommend this hotel as all the things were a very good value for money
Staff were all friendly and helpful. Food was lovely and a good choice of a few restaurants.
A very nice complex, Furniturings & Fitting fabulous, vases to die for, space every where,Staff excellent, very pleasant & willing to please, loved the tray of cooled water with lemon & lime slices added, in the foyer of the hotel PS. the chocolates & the bottle water left in our room every night was much appreciated The only thing I would have fault with was the square tables &red velvet chairs in the dinning room which the breakfast buffet was set up in, you could'nt get your chair pulled in far enough because of the bar on the table which your knees hit of, me beening a small person I had to sit forward on the chair which ment my back had no support
the hotel's ambience was very nice, the food was excellent, the rooms were top notch and the staff were friendly and helpful
On this occasion I was only staying one night, however, the staff made me feel that they knew me, and treated me as if I was there for a month. They had no choice of newspaper available.
The staff at the hotel were excellent. Breakfast was also very good The shower in my bathroom was broken - you shouldn't have to point out maintenance issues to a 5 star hotel
I have stayed in /dined in many hotels in Europe and the USA and I think that the staff in the Heritage were the best ever. While very busy the bar staff were nothing but helpful and good humoured. A passing staffmember(pushing a laden trolly of bottled water) heard me say that I was taking the lift while my friend opted for the stairs, stopped, took out his key card and called the lift for me. Now thats what I call service. The room was good. the food was good but it is the staff that will bring me back. booked a twin room on line and thought the confirmation of a super king was in reference to the size of room and not the bed. This took a while to sort out and we missed a swim before dinner as a result. After a day at the ploughing this would have been nice. But it was all well otherwise and got a swim in the morning
Range of facilities and comfort of stay Bar food could improve
comfort and luxurious rooms. Friendly helpful staff. Was not there long enough to use spa.
The room was large with 2 comfortable armchairs, so many hotels have only 1! The bathroom was great with a very roomy shower & separate big bathtub with robes & slippers. The breakfast was very good too. The staff we met were friendly & helpful.
Room, staff, value for money The breakfast can be improved by at least adding hard and sof cheeses. When asking for a DVD-player, none were available. however, we got free pay-TV as compensation but unfortunatelly my children wanted to watch their own films.
The room was set out very well and was really comfortable. I loved it. The only complaint i would have is the distance to the restaurant.
Leisure club well run with efficent very friendly staff.Resturant food and staff excellent. ignored by porter on arrival. unable to order sandwich on arrival at 10.20pm "supermacs open".Advised reception of sweet wrappers and dirty plasters behind tv but complaint ignored.
Ann Starling and Noel, the wedding co ordintors were excellent. Rooms were fantastic. Paid 149 for a double room, which for the midlands in Ireland in late september is expensive.
Bar staff member who was very helpful and accommodating.
Food (at dinner and breakfast) was excellent There was a smell of smoke in the room despite a request for a non-smoking room. Hence, totally changed perception of the hotel. Corridor between the main body of the hotel and the diningroom might need to be re-vamped.
friendliness of staff both at receiption and in dinning room. Good food .
Superb, friendly staff and wonderful hotel. None
The swimming pool and spa were excellent. In fairnees to the staff I only stayed one night and it was basically a quick stop off so I hadn't time to stop and chat. I had driven a long distance and was late for the evening part of a wedding so I was in mood for politness but the staff were nice considering the mood I was in!
leisure facilities not a family friendly hotel
Very Central, Friendly staff, advertised the disco & band playing that nite, good atmosphere