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Room decor Areas need updating
was a little disappointed in breakfast from the reviews i thought it was a hot breakfast with eggs etc... They did have eggs( hard boiled) I specifically stayed there because i was looking for a good breakfast for my family everything else was great but the breakfast was not what I thought it would be
On Rt. 30, close to the shopping outlets. Breakfast provided. Homey atmosphere.
My family stayed 2 nights~the beds were perfect and the room was clean. The folks working there were polite and efficient and friendly~loved the pool & hot tub. The adjoining restaurant provided room service~excellent food at reasonable prices. We will be staying there again :)
loved the room....quilts and such gave it an Amish feel...porch with rocking chairs...very comfortable beds...slept great...will stay there every time I visit that area...staff great...very clean no dislikes
Clean, staff was very helpful and friendly. Our stay even included breakfast. Will stay there again! Can't complain about anything.
Love the decor, the coffee and juice service 24/ day and the popcorn. No fitness room, the pool area was like a sauna and we could not stay in the area for more then a couple minutes.
Cozy country atmosphere. Rooms were spacious and clean. Pool and hot tub was great. Sink and shower filled up and drained extremely slowly A fitness center would have been great.
Location staff Carpet could have been cleaned better
Outstanding value for money!! A World traveler sends.
You are able to 'smell the clean' at this Inn which is something you are able to immediately notice. This is not a chemical smell but a very comforting, clean, and refreshing scent. This Inn feels like home and has the most comfortable beds I have ever slept in when lodging on vacation. Most of what you may need or may forget when vacationing is accommodated for and the staff is very friendly. This was my second time staying at The Country Inn of Lancaster and after this second wonderful experience, just as the last, I will not stay anywhere else! The only thing I can think of to write here is that, as a country inn may have, the floors in the lobby are very slightly uneven due to a rustic-feel which may make walking through with walkers or wheelchairs momentarily uncomfortable but this is not the only entrance and I am certain that the staff can accommodate any need!
The room was comfortable and the service was good. Just thought there would more greenery and less concrete, from the picture on line. All the artifical plants and flowers.
I did not have a whole lot of time due to the dog show I was attending (seminars) but the time I did have at your Inn was wonderful! I loved my room (huge), had a ball in the hot tub and shower was one that I hope to put into my home someday. The food was great and what a bargin (the ny steak), the person who was waiting on the table and bar was very nice and I enjoyed his advice regarding dinner . The young fellow(Appollo) was super great and helped me to my room and the gift shop info. He is a great person to greet people as they enter your lobby-friendly, helpful etc. I loved your gift shop-bought the Bassett for my son's vet clinic- he loved it! And I also bought the 4 pictures (cats, rabbit and chicken) and a rabbit container No
The service was excellent as well as staff...Our son is having his wedding reception here next November...We came for a tour...It will be beautiful....Fave part was buying ornaments I adored off of your beautiful tree in lobby..Our overnight stay was fantastic...Will add the spa services on next visit
i love the space in the upstairs sitting area, computer area.. i loved the window seats..
Beautiful facility. People were very professional and courteous. Bed needs more pillows. Bed was too hard for what was advertised.
A quiet hotel, but at the same time very convenient to close-by villages, towns like Bird-in-Hand and Amish Farms. We got a room right inside the property & so was very quiet. NA
The accomodations were unique, the service exceptional.
Very nice feel of old and new combined. The hotel building is a gorgeous piece of history. It's remodeled to perfection. The neighborhood is not the best although we were able to walk safely from the hotel to downtown Lancaster. I wouldn't do the walk a second time. Hotel is located just a short drive to many amenities. I would stay here again.
The old building has been put to a fabulous new use. The old beams, woodwork and bricks are very interesting. The toiletries and lines are great quality. We could hear our neighbors in the middle of the night. A man checking in at the same time as us asked for a government rate, that was $40 less then we paid. How much subsidizing do we have to do?
The overall design, comfortable beds, free breakfast, friendly staff Knowing where you were allowed to park, finding the main lobby - we drove passed the entire hotel a few times
we were well taken care of during the blizzard. Staff was very accommodating. Restaraunt good was very good. Wishing they would've actually opened the Restaraunt and served breakfast for those of us STUCK bc of the 32" of snow. Continental breakfast gets old fast and is unfulfilling. Also, they could've offered a discount on food and room feed to those of us stuck there. I asked. It wasn't an option. Floor creak when someone is room above you. You hear walking, showers, and toilets flushing.
Delightful bed Coffeemaker Toiletries Inconvenient outlets in room--and a lamp without a switch that only worked off the wall switch. Paper and plastic cups = downmarket
Lots of business travelers. Upper end place for town. front desk very helpful and a beautiful young lady. Bar was pretty dead . went out to a few of the local spots within walking distance.
The hotel was beautiful and in a great location. The staff was friendly and helpful. The rooms were large and clean. We loved our stay and will go back. The restaurant had great food and the bakery was wonderful as well!
Clean room. Nice open feeling. Liked the historic feel to the hotel. Mattress was terrible and eliminated a 4 star rating.
The charm and atmosphere of this hotel were present from the point we first set eyes on it. The restored factory look pairs rustic/historical elements with a chic sense of modern decor. The rooms were spacious enough, but still felt cozy. Continental breakfast was great- featuring goods from the on-premesis bakery. The Cap and Cork Restaurant / bar was also a nice stop, on par with many of the major dining locations in the city. My fiance and I actually spent some time just walking though the hotel, checking out the old parts of the building, and getting a sneak peak at the ballroom / reception area (gorgeous!). We've already planned to go again! The only minor complaint was locating the hotel. It is not far from a major road, but the hotel building is part of what used to be a large factory complex. The rest of the complex was turned into offices/shops, and the hotel sits back behind them. There are also 2 entrances, one of which takes you around the back of the building, which may be confusing your first time.
There for a dance convention with my daughter. The hotel was fully booked but the staff did a great job of managing a large number of guests. The elevators were a problem since everyone started and finished their workshops at the same time of day but they could not control that. You must always have your room key since elevators won't go up or down without a swipe.lots of shops and restaurants in walking distance. Room was fine, clean and not too small. Quiet as well.
Location I didn't sleep well because of a fight in the hallway that took the hotel stuff way to long to resolve. Also I'm a platinum member and was unable to get a king room that I requested.
The hotel was great. Great location. Clean. Nice staff. As nice as any Marriott we have stayed in. Restaurant was understaffed and food was not up to Marriott standards. We could have purchased better food at any of the other local restaurants within walking distance.
location Old hard boiled and stale toast for breakfast , blood and fecal matter in shower , and roaches
Quite good value in a convenient location. Needs more convenient electrical outlets.
Very welcoming and friendly staff. Great location and nice room. Perfect place to stay and experience all of the downtown options for dining and drinks. Free breakfast was lacking choices.
The front staff was very helpful and accommodating, i also found them to be professional yet down to earth- a combination that is getting more and more rare. Room was nice, and clean- bed was comfy.
staff no refrigerator for important medicine to be kept cold plugs for computer behind cabinet or behind lamp table involves unplugging making clock not work or unreachable telephone not working when entered room no bar in bathtub to exit for slightly disabled person paltry breakfast no writing paper in room
Location, friendly helpful staff, clean, good breakfast
We were in town for a wedding that was held in another hotel that was booked. I was pleasantly surprised by the Hotel Lancaster. Sometimes you don't know what you're going to get when you book online. It was as beautiful as the photos on the website. The room was clean and the bed and pillows very comfortable. Although it was brief, we had a very nice stay.
Room was spacious. Staff was friendly and helpful. The breakfast was very limited. Bathroom door was in the way of bathroom.
Room was nice. Price was good fpr the area. Hotel was clean. Parking was affordable. Refrigerator did not work well
The room was clean. Easy to get around. Great restaurants close by. No microwave.
Location and value Wifi was so as molasses
Bathrooms were too small and tube was not clean.
The place was very clean. The staff were very nice. Easy drive to outlets without having to be on the main strip. Didn't get very good sleep because the mattress was too firm.
All staff we super friendly and accommodating. Spent 5 nights there. Great outdoor patio bar area- good food reasonable prices. Need new equipment in workout room either out dated or did not work- only negative - easy location to everything
Location was ok Elevator out of order. ATM out of order. Soda machine out of order. Staff self absorbed. Very unfriendly and no help at all. Way over priced for this type of hotel. Will never stay there again.
Hotel had no hot water. They did not notify us when we checked in or I would have gone to another hotel. Staff was very indifferent to this fact. We were part of a larger group staying here and other people had to have rooms changed due to double booked rooms and doors that wouldn't unlock.
excellent main restaurant matresses need replacement
Staff was very helpful; I changed from a 2-bed to a 1-bed king size room with no red tape about 4 days before our stay. Also the day before asked for an early check in with no issues; we then asked for a check-in even 2 hours earlier than originally planned with no issues....we had to do some ironing before a wedding. Great parking, lots of room, and there is a restaurant right there...not sure if there is any free breakfast or not though. Very clean hotel though. The elevator is on the extreme end of building. Also there is a unique smell in the hallways. Be careful using the sink and especially showering because the water goes from warm to VERY HOT when turning the handle only minimally!!
They were very nice and accomadating to my family. Very clean and we'll kept! Everything was a walk in the hotel. Should of put this closer together.
Everyone was very nice and helpful during our stay. The rooms were very clean and spacious. The indoor pool was so nice. Our kids loved it. Thanks for a wonderful stay. The breakfast buffet could have had more choices. It took a while to get the special orders for breakfast.
Comfortable at a good price nothing comes to mind
This hotel is obviously very busy, but it is also very well-maintained. The staff is very courteous and helpful. Very comfortable for a business trip. Frequent soccer tournaments in the area mean excited kids roaming the halls in the evenings, and the doors to the hallways are not very sound-proof.
The breakfast buffet was terrible. By the time you get your food to the table everything is cold. Had to wait 15-20 minutes to get scrambled eggs.
It was quiet and a good place to stay for a quick weekend get away.
It was beautiful and not over the top. We were lucky enough to get upgraded from a Queen suite to a King. The room was large and comfortable. They gave you complimentary bottled water daily. Also they dropped off a rose every day. Those nice little touches make a stay that much better. I would really love to go back :) They have artwork for sale all over the hotel. I was so afraid I would accidentally bump into $24,000 artwork. Also for some reason our room did not really heat up, it was kind of chilly.
The historic character of the building; Staff was very helpful.
Very serene, excellent atmosphere. Had an unusual smell, but we quickly became accustomed to it.
I arrived to check in, delighted to find I received a free room upgrade. The room was just fabulous, impeccably clean, the amenities, and so on. Would most definitely return. I cannot suggest anything to improve the hotel or its services.
The room was spacious and comfortable. Sorry I didn't get a chance to try the restaurant connected to the hotel.
enjoyed all the elevator was too far from our room making it difficult for handicapped persons
Great Hotel, rooms are really really nice, beautiful bathrooms. Love that it had a bar, which was a lot of fun. Great atmosphere, was very pleased with the choice and would stay here again.
Beautiful surroundings Interesting bar Location is very convenient without being congested Room was somewhat cramped but it just added to the character of the hotel by the end.
Excellent restaurant; friendly staff; pleasant bar; handsome design street noise; bed not firm enough
decor : the artwork was interesting and the lighting well planned also the outdoor patio was very cozy
We had 3 adults staying in the room, and still had plenty of space. Room also had a small outdoor balcony which although it was cold was still nice to have. Location was further outside of Lancaster City than I wanted. It was a decent walk to get to the places that we were going.
Outdated facilities in need of major refurbishing. Not comparable to typical Clarion Inns.
I actually went looking for this property because i remembered staying here with my parents 40 years ago. The place is largely the same and it was a trip down memory lane, so to speak. Strasburg is a lovely town and the Inn is quaint, although some of the fixtures are getting a little dated. Still, it is a very nice location and a very friendly staff. The view of the farmland is lovely. My wife and daughter were reminded of a Methodist Church camp we have visited before, although this is not quite that rustic. You won't get the heavenly shower or bed that high end hotels will offer, but it is clean, comfortable and cozy. The only thing that was a problem was our reservation was for two rooms with Kings and we were initially given 2 rooms with 2 doubles. They were able to move us for one of the rooms. Only a slight inconvenience. We also made the mistake of staying at our table at the restaurant (outdoor dining) way after dark. It got a little buggy. Not like a swamp, but more than we wanted, so we went inside to finish.
It was clean and conveniently located. There was a lot of construction going on at the time which did impact our stay. No breakfast included but there was a reasonably priced restaurant on the premises and a 20% discount on it. The construction (above) and the price was high.
The pools were great, the restaurant was amazing, the location was perfect. I really enjoyed the tour of the Amish farmland that the hotel offered. I wanted to watch the hot air balloon go up and as soon as I opened up my door--there it was. No.
We were in the Pool Building, it made for perfect stay. Weather was horrid. Didn't have to go outside to the pool & hot tub. Enjoyed looking at the wind driven rain outside. Everything was perfect & it's located next to the Bird in Hand Restaurant. Nothing not to like. Centrally located to all the attractions, next to a great restaurant with wonderful food, the staff was courteous and knowledgeable. Room was very clean with comfy beds, nice TV. Towels by the pool, A game room & workout room
If you are looking for beauty and amenities this is!
I stay here when in Lancaster. The hotel is away from the very busy area and has beautiful farmland views - peaceful and lovely hotel. The staff are friendly and helpful.
The staff was wonderful. The view was amazing. The room was awesome! We cannot wait to return.
Our experience at this hotel was fabulous! They gave us an upgrade, the accomodations exceeded all of our expectations, view from our room just lovely and to top it off...breakfast was way above average. I would highly recommend this hotel.
The beautiful location. From your room you look out at the fields and Amish farmhouse and school. It is just so peaceful. The adult wing is so quiet; you will have a great sleep here. They have a lovely indoor pool and hot tub and hot tub. There is nothing about this Inn that I don't like.
The room was clean and large. Parking lot fills with tourist traffic during the day.
Great bedding. Quite room. Great hot tub. Good free breakfast. This is minor but while staying in adult rooms only a little inconvenient to get to room. Fine for my husband and I but anyone with walking issues might not want this room. Did not care for brand of coffee.
liked absolutely everything....will highly recommend to others
Room view... Fresh food...grounds..
Very nice hotel that's worth the extra cost. The breakfast that is served in everyday was exceptional. Room was not ready at checkin. No problem as we were ready for dinner anyway. At checkout we were offered a comp for dinner the next time we visited.
The hotel itself is lovely and immaculate, located in a peaceful and relaxing Amish countryside setting. Our room was spacious and beautifully decorated. We especially enjoyed the hearty, Amish style breakfast each morning and the large swimming pool. There was not one thing to dislike.
location, cleanliness, service around (Amish experience) no
Breakfast was great, rooms clean, lots of parking. Small room, door slightly malfunction and could not exit without disturbing others when they were sleeping. Slightly pricy for a small room!
Central location to the places we wanted to visit. Close to highway but not on it. Friendly staff. Decent hot breakfast. The pillows were awful. Had 3 under my head and they just squish to nothing. If staying here again definitely bringing my own.