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I have never stayed at a hotel before where I had to go get my clean towels and the bed was not made. The elevater floor had dirt on it all 3 days we were there. (Also our wet towels from the 2 night stay were still piled on the bathroom floor.)
The staff was amazing and so accomodating to our entire group. I can't remember all their names, but the manager runs a great show.
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Nothing special I think 2.5 stars about right for the hotel.Just a little dated. Kind of hard to find.
The staff was very helpful. I booked a non-smoking room but all they had left were smoking rooms.
Although we had a kitchen, the supply of dishes, silverware and glasses was inadequate.
Loved the location and they type of room it was. It was not your typical boring 1 room design. Very clean and I loved the friendliness of the staff too. I loved the fact that there was fresh coffee all day in the lobby. Two small things I didn't like was..no one at the front desk after 11pm. If you had questions or something occurred it would have been nice to speak with someone. (More comforting.) No indoor pool.
It's nice for the price in paying for. I'll definitely recommend for my friends.
Staff could not be more friendly! Very personable management who takes care of the guests.
It was just what we needed, traveling with a pet. Their pet policies were helpful and breakfast was nice. The staff was very helpful as well. The location is very convenient. I wish the hotel were entirely non-smoking. We minded the smell of smoke in the hallways, though it was not present in our room.
The room had a (more or less) full kitchen, and the staff was extremely friendly, and made me feel 'at home'. Even homemade chocolate chip cookies when I checked in. The staff was completely incompetent. I had 6 maintenance issues, only one was fixed during my stay. TVs throughout the hotel cut off the sides of the picture, and refrigerator compressor was too loud to sleep. Things appeared in my room without request.
Room was large amd very efficent kitchenette. Location to Frankin and Marshal was perfect.
Very accommodating, clean and attentive. WiFi was strong in room. Free breakfast was a nice bonus. A nice suburban location, but just a little far from our destination. Breakfast room was too small to hold all guests.
Great location Some hair in the bathroom and trash found under the bed
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Hotel employee was very friendly and helpful No
Room looked newly remodeled. Hotel was quiet, the bed was comfy, & I slept very well! I am from the area but if you are traveling Mountville is a great location to stay, it's within 15 minutes of everything! It was a little expensive for what it was! Throw a bed runner on & call it 2.5 stars? Room smelled a little funky. Shower door leaked water onto the floor. Had a hard time getting my door to lock from the outside. Bout what you'd expect.
Quiet, comfortable bed, nice pool and hot tub The smell of cleaning products was extremely overwhelming and gave me and my husband a headache. Hotel seemed understaffed - we had to wait at the front desk for about 10 minutes before someone came to check us in.
Indoor pool and hot tub Hallways did not smell that great, like smoke or something. Oder in room was fine.
very adequate for a place tosstay if you are just looking for a poace to sleep. they do have indoor pool and hottub
Very nice and clean No refrigerator or microwave
It's very quiet. The breakfast is sufficient. I liked the TV channels with movies. The hallways have smoking smells. The breakfast items are not always stuffed, especially sausages.
Very friendly and clean. Breakfast area very tight for space and limited selection.
The staff was so friendly and helpful! Confortable room size and the coffee on the morning is perfect! Love the parking as well. Small bathroom .
You are able to 'smell the clean' at this Inn which is something you are able to immediately notice. This is not a chemical smell but a very comforting, clean, and refreshing scent. This Inn feels like home and has the most comfortable beds I have ever slept in when lodging on vacation. Most of what you may need or may forget when vacationing is accommodated for and the staff is very friendly. This was my second time staying at The Country Inn of Lancaster and after this second wonderful experience, just as the last, I will not stay anywhere else! The only thing I can think of to write here is that, as a country inn may have, the floors in the lobby are very slightly uneven due to a rustic-feel which may make walking through with walkers or wheelchairs momentarily uncomfortable but this is not the only entrance and I am certain that the staff can accommodate any need!
On Rt. 30, close to the shopping outlets. Breakfast provided. Homey atmosphere.
Outstanding value for money!! A World traveler sends.
My family stayed 2 nights~the beds were perfect and the room was clean. The folks working there were polite and efficient and friendly~loved the pool & hot tub. The adjoining restaurant provided room service~excellent food at reasonable prices. We will be staying there again :)
Clean, staff was very helpful and friendly. Our stay even included breakfast. Will stay there again! Can't complain about anything.
Room decor Areas need updating
Cozy country atmosphere. Rooms were spacious and clean. Pool and hot tub was great. Sink and shower filled up and drained extremely slowly A fitness center would have been great.
was a little disappointed in breakfast from the reviews i thought it was a hot breakfast with eggs etc... They did have eggs( hard boiled) I specifically stayed there because i was looking for a good breakfast for my family everything else was great but the breakfast was not what I thought it would be
Location staff Carpet could have been cleaned better
loved the room....quilts and such gave it an Amish feel...porch with rocking chairs...very comfortable beds...slept great...will stay there every time I visit that area...staff great...very clean no dislikes
i love the space in the upstairs sitting area, computer area.. i loved the window seats..
The room was comfortable and the service was good. Just thought there would more greenery and less concrete, from the picture on line. All the artifical plants and flowers.
A quiet hotel, but at the same time very convenient to close-by villages, towns like Bird-in-Hand and Amish Farms. We got a room right inside the property & so was very quiet. NA
I did not have a whole lot of time due to the dog show I was attending (seminars) but the time I did have at your Inn was wonderful! I loved my room (huge), had a ball in the hot tub and shower was one that I hope to put into my home someday. The food was great and what a bargin (the ny steak), the person who was waiting on the table and bar was very nice and I enjoyed his advice regarding dinner . The young fellow(Appollo) was super great and helped me to my room and the gift shop info. He is a great person to greet people as they enter your lobby-friendly, helpful etc. I loved your gift shop-bought the Bassett for my son's vet clinic- he loved it! And I also bought the 4 pictures (cats, rabbit and chicken) and a rabbit container No
The accomodations were unique, the service exceptional.
Delightful bed Coffeemaker Toiletries Inconvenient outlets in room--and a lamp without a switch that only worked off the wall switch. Paper and plastic cups = downmarket
Very nice feel of old and new combined. The hotel building is a gorgeous piece of history. It's remodeled to perfection. The neighborhood is not the best although we were able to walk safely from the hotel to downtown Lancaster. I wouldn't do the walk a second time. Hotel is located just a short drive to many amenities. I would stay here again.
The overall design, comfortable beds, free breakfast, friendly staff Knowing where you were allowed to park, finding the main lobby - we drove passed the entire hotel a few times
Lots of business travelers. Upper end place for town. front desk very helpful and a beautiful young lady. Bar was pretty dead . went out to a few of the local spots within walking distance.
The old building has been put to a fabulous new use. The old beams, woodwork and bricks are very interesting. The toiletries and lines are great quality. We could hear our neighbors in the middle of the night. A man checking in at the same time as us asked for a government rate, that was $40 less then we paid. How much subsidizing do we have to do?
Clean room. Nice open feeling. Liked the historic feel to the hotel. Mattress was terrible and eliminated a 4 star rating.
The charm and atmosphere of this hotel were present from the point we first set eyes on it. The restored factory look pairs rustic/historical elements with a chic sense of modern decor. The rooms were spacious enough, but still felt cozy. Continental breakfast was great- featuring goods from the on-premesis bakery. The Cap and Cork Restaurant / bar was also a nice stop, on par with many of the major dining locations in the city. My fiance and I actually spent some time just walking though the hotel, checking out the old parts of the building, and getting a sneak peak at the ballroom / reception area (gorgeous!). We've already planned to go again! The only minor complaint was locating the hotel. It is not far from a major road, but the hotel building is part of what used to be a large factory complex. The rest of the complex was turned into offices/shops, and the hotel sits back behind them. There are also 2 entrances, one of which takes you around the back of the building, which may be confusing your first time.
we were well taken care of during the blizzard. Staff was very accommodating. Restaraunt good was very good. Wishing they would've actually opened the Restaraunt and served breakfast for those of us STUCK bc of the 32" of snow. Continental breakfast gets old fast and is unfulfilling. Also, they could've offered a discount on food and room feed to those of us stuck there. I asked. It wasn't an option. Floor creak when someone is room above you. You hear walking, showers, and toilets flushing.
The hotel was beautiful and in a great location. The staff was friendly and helpful. The rooms were large and clean. We loved our stay and will go back. The restaurant had great food and the bakery was wonderful as well!
The hotel was great. Great location. Clean. Nice staff. As nice as any Marriott we have stayed in. Restaurant was understaffed and food was not up to Marriott standards. We could have purchased better food at any of the other local restaurants within walking distance.
There for a dance convention with my daughter. The hotel was fully booked but the staff did a great job of managing a large number of guests. The elevators were a problem since everyone started and finished their workshops at the same time of day but they could not control that. You must always have your room key since elevators won't go up or down without a swipe.lots of shops and restaurants in walking distance. Room was fine, clean and not too small. Quiet as well.
Location I didn't sleep well because of a fight in the hallway that took the hotel stuff way to long to resolve. Also I'm a platinum member and was unable to get a king room that I requested.
They were very nice and accomadating to my family. Very clean and we'll kept! Everything was a walk in the hotel. Should of put this closer together.
excellent main restaurant matresses need replacement
Location was ok Elevator out of order. ATM out of order. Soda machine out of order. Staff self absorbed. Very unfriendly and no help at all. Way over priced for this type of hotel. Will never stay there again.
All staff we super friendly and accommodating. Spent 5 nights there. Great outdoor patio bar area- good food reasonable prices. Need new equipment in workout room either out dated or did not work- only negative - easy location to everything
The place was very clean. The staff were very nice. Easy drive to outlets without having to be on the main strip. Didn't get very good sleep because the mattress was too firm.
Hotel had no hot water. They did not notify us when we checked in or I would have gone to another hotel. Staff was very indifferent to this fact. We were part of a larger group staying here and other people had to have rooms changed due to double booked rooms and doors that wouldn't unlock.
Staff was very helpful; I changed from a 2-bed to a 1-bed king size room with no red tape about 4 days before our stay. Also the day before asked for an early check in with no issues; we then asked for a check-in even 2 hours earlier than originally planned with no issues....we had to do some ironing before a wedding. Great parking, lots of room, and there is a restaurant right there...not sure if there is any free breakfast or not though. Very clean hotel though. The elevator is on the extreme end of building. Also there is a unique smell in the hallways. Be careful using the sink and especially showering because the water goes from warm to VERY HOT when turning the handle only minimally!!
The location is good, but this was my first time ever at a Windgate/Wyndham, and I will never stay on one again. The shower was moldy, and the fabric chairs and one bedspread were stained, so we had to use bath towels to cover them in order to sit down. Worst of all, when we moved the ottoman to sit on one chair, there were remnants of food and paper from the previous tenant of room 121. Clearly, the manager never checks the housekeeping work!
Could have a refrigerator with a freezer....shower could have worked better ,,,breakfast could be better
Rooms were clean BThroom had some pungent smell but over all ok See above plus there could be bigger breakfast area Was crowded for breakfast
The room was large and comfortable. We could control our own heat.
Room was clean and the free breakfast was good. Location was great being behind a dunkin donuts, a wawa, and closer to the intersection of 30 bypass. The staff was very friendly.
Staff was friendly and efficient. The heat in my room was not working when I arrived, though the issue was fixed quickly. The office chair was stained and dirty, and when I went to take a shower the water was brown for the first few minutes. Also had difficulty with noise. The room next to me was full of young kids with their parents in an adjoining room, they were up late jumping off of the beds onto the floor, and at 2am someone started blaring music in a room down the hall. However, neither of those issues is the fault of the hotel, and they did look into the loud music when I called.
Very comfortable and quiet room Evening receptionist was rather indifferent
The cleanliness and the staff was very friendly and accomodating.
I location was great and my kids loved the pool. Breakfast was hectic and the items were limited to basically mufffins, cereal, toast and yogurt. I called the hotel about room avalabilites and was told they were fully booked. As soon as I got off the phone checked kayak and they had a room available. When I checked in I asked if I could stay another day and I would pay whatever the rate was. They told me I would have to check out and check back in. So I did what any intelligent person would do, I book a different hotel at a better rate. If I had to check out anyway, what's that point at pay their rate?
Extremely clean! Newer hotel, spacious rooms, great price, excellent location to attractions, great breakfast (free). N/A
This hotel is obviously very busy, but it is also very well-maintained. The staff is very courteous and helpful. Very comfortable for a business trip. Frequent soccer tournaments in the area mean excited kids roaming the halls in the evenings, and the doors to the hallways are not very sound-proof.
The breakfast buffet was terrible. By the time you get your food to the table everything is cold. Had to wait 15-20 minutes to get scrambled eggs.
Everyone was very nice and helpful during our stay. The rooms were very clean and spacious. The indoor pool was so nice. Our kids loved it. Thanks for a wonderful stay. The breakfast buffet could have had more choices. It took a while to get the special orders for breakfast.
Comfortable at a good price nothing comes to mind
It was quiet and a good place to stay for a quick weekend get away.
decor : the artwork was interesting and the lighting well planned also the outdoor patio was very cozy
The room was spacious and comfortable. Sorry I didn't get a chance to try the restaurant connected to the hotel.
I arrived to check in, delighted to find I received a free room upgrade. The room was just fabulous, impeccably clean, the amenities, and so on. Would most definitely return. I cannot suggest anything to improve the hotel or its services.
The historic character of the building; Staff was very helpful.
Beautiful surroundings Interesting bar Location is very convenient without being congested Room was somewhat cramped but it just added to the character of the hotel by the end.
Very serene, excellent atmosphere. Had an unusual smell, but we quickly became accustomed to it.
It was beautiful and not over the top. We were lucky enough to get upgraded from a Queen suite to a King. The room was large and comfortable. They gave you complimentary bottled water daily. Also they dropped off a rose every day. Those nice little touches make a stay that much better. I would really love to go back :) They have artwork for sale all over the hotel. I was so afraid I would accidentally bump into $24,000 artwork. Also for some reason our room did not really heat up, it was kind of chilly.
Great Hotel, rooms are really really nice, beautiful bathrooms. Love that it had a bar, which was a lot of fun. Great atmosphere, was very pleased with the choice and would stay here again.
enjoyed all the elevator was too far from our room making it difficult for handicapped persons
We had 3 adults staying in the room, and still had plenty of space. Room also had a small outdoor balcony which although it was cold was still nice to have. Location was further outside of Lancaster City than I wanted. It was a decent walk to get to the places that we were going.
Excellent restaurant; friendly staff; pleasant bar; handsome design street noise; bed not firm enough
The staff was wonderful. The view was amazing. The room was awesome! We cannot wait to return.
Our experience at this hotel was fabulous! They gave us an upgrade, the accomodations exceeded all of our expectations, view from our room just lovely and to top it off...breakfast was way above average. I would highly recommend this hotel.
I stay here when in Lancaster. The hotel is away from the very busy area and has beautiful farmland views - peaceful and lovely hotel. The staff are friendly and helpful.
If you are looking for beauty and amenities this is!
Room view... Fresh food...grounds..
liked absolutely everything....will highly recommend to others
Great bedding. Quite room. Great hot tub. Good free breakfast. This is minor but while staying in adult rooms only a little inconvenient to get to room. Fine for my husband and I but anyone with walking issues might not want this room. Did not care for brand of coffee.
The beautiful location. From your room you look out at the fields and Amish farmhouse and school. It is just so peaceful. The adult wing is so quiet; you will have a great sleep here. They have a lovely indoor pool and hot tub and hot tub. There is nothing about this Inn that I don't like.
The hotel itself is lovely and immaculate, located in a peaceful and relaxing Amish countryside setting. Our room was spacious and beautifully decorated. We especially enjoyed the hearty, Amish style breakfast each morning and the large swimming pool. There was not one thing to dislike.
location, cleanliness, service around (Amish experience) no
Very nice hotel that's worth the extra cost. The breakfast that is served in everyday was exceptional. Room was not ready at checkin. No problem as we were ready for dinner anyway. At checkout we were offered a comp for dinner the next time we visited.
The room was clean and large. Parking lot fills with tourist traffic during the day.
Breakfast was great, rooms clean, lots of parking. Small room, door slightly malfunction and could not exit without disturbing others when they were sleeping. Slightly pricy for a small room!
Central location to the places we wanted to visit. Close to highway but not on it. Friendly staff. Decent hot breakfast. The pillows were awful. Had 3 under my head and they just squish to nothing. If staying here again definitely bringing my own.