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It was right in Munds Park. The hotel was clean but very much a budget hotel.
Outdated and it smelled
Nice location. Decent price. We could never get the wired internet to work, and when we called the front desk to ask for help we were told that the staff was "going to bed now"... it was 9pm and they advertise being open 24 hours. A little annoying.
It was a beautiful setting. Staff was very nice and helpful. Rooms were nice, clean, a bit dated, but fine, quaint. Outside patio was nice.
The rooms were nice and big. Even though we were right next to the highway we didn't hear the traffic at night. The kitchenette was only a microwave and a refrigerator. We were a little disappointed.
pulizia molto carente sia della camera che dell'intero stabile
The room was clean. The room did not seem to be a suite as described.
no maid service first morning. Poor maid service second morning.
Fireplace in the suite was handy for a cold evening. Very accessible from the I-17 highway.
Location, No curtain on bathroom window so flood light from parking lot shines in-- really bright
location AC air return covered in thick dirt, Refrigerator not working.
The hotel is still new and clean after being opened for over two years. Rooms are large and comfortable and nicely decorated. The staff, view, and comfort.
Very beautiful hotel rooms. Bathrooms in room were wonderful. Casino is too smokey wish there was a non smoking section and the public restrooms were extremely dirty
Clean Quiet location
I like the fact that there was a handful of food merchants on the grounds. The smoke that I inhaled each time I walked into the Lobby. As a non-smoker I do not want to breathe in the stench/toxins unless I choose to go into the Casino.
The valet that greeted us was stellar, positive and patient. Discarded at Lobby Desk! I was amazed! The valet was the best supportive person to assist us. He welcomed us and took all or bags right on to a cart. I walked to the lobby to check it. They said you do not exist in our data base. Good bye. I was like excuse me? Anyway after this they pointed down the hall and told me to look up my reservation on my own. My cell phone had died in the long drive, so I walked down the hall expecting a bank of computers for guest? No I was sent to a gaming room and told to pay 5 dollars to use the computer!!!!! I then looked up my reservation number and proceeded back to the lobby. (THERE WERE NO OTHER CUSTOMERS AT THIS TIME) The same clerk took my reservation number and walked away. No explanation, No apology, No Service. I then asked for a manager. After 15 minutes they returned and said your booking date is incorrect, we cannot provide you with this rate tonight, 220 buck is all we have. I was blown away. The manager and the clerk were unfriendly, no supportive and obviously did not want to deal with us or any customers. They obviously do not desire kayak.com customers and they did not desire my business. We as a family will never return to Twin Arrows Casino. The advertising also stated non-smoking this is not the case, the only casino area they had was all electronic slots and all smoking and very dirty.
staff friendly, rooms luxurious, wi fi, food good
We don't normally stay at casinos but this location provided us with easy access to Grand Falls. All staff were pleasant and helpful. The room clean and well-appointed. And the food! Well done!
The property is new...or new enough that makes no difference. The rooms are aesthetically appealing and clean. The bed was unbelievably uncomfortable. Traveling frequently, the bed rates among the worst I've ever experienced. I attribute my absolute inability to sleep to the quality of the mattress. The staff did not show any courtesy or interest at any point during our stay. During check-in, the associate had a laundry list of policies and rules that he rattled off in a monotone voice at lightning speed as if he were giving the terms and conditions at the end of a radio advertisement. He stopped halfway through when a maintenance employee interrupted him. The desk associate then proceeded to have a separate conversation with the maintenance person for several minutes, before continuing his speech without apology or inflection, as if nothing had distracted him in the first place.
The location for our trip, the amenities for the family, price and cleanliness I was totally bummed the night we stayed the pool was closed so my older kids didn't have anything to do when we went to the casino.
Room was clean and well kept. Quiet.
Love the accommodations. the room and bathroom facilities are beyond comfortable.. Have stayed at the casino several times. rooms are gorgeous. but, this time there was a pulsating "noise" that kept us from sleeping. probably the location of the room
Location was a bit off.
Great location in the middle of everything, but away from it all at the same time. Less than 5 minutes to Sedona or Upper Sedona, but, without the hub-bub and touristy stuff. Great views looking over Sedona to the Red Rocks. Upgrade to a rim view room, it is well worth it. Accomodations are a bit dated, mattress was so-so. But, the great location and fair prices more than made up for that.
The staff was extremely helpful.
I enjoyed the view at the top of the mountain. If the weather conditions are right then star gazing in the middle of the night is great. Dog friendly and hiking trails for long walks. n/a
Spacious clean room. Beautiful grounds. Fantastic views. Incredibly creaky floors above us.
This place was clean and amazing. It is now our place to stay in Sedona!
I thought the hotel was great. Centrally located and clean. The continental breakfast was good too! My son leved the waffles!!!
Location and free breakfast. This place has the most uncomfortable beds I have ever tried to sleep on in my life. Plus the rooms are surprisingly small for what you pay per night. Not worth it.
The bed was very comfortable & the bedroom was clean! There was a nice attempt of a breakfast. When I went to the bathroom to wash my face there was poop marks on the toilet from the person who had stayed there before!!! I was scared the seat got neglected too so I washed it myself with the bar of soap.
This hotel is currently practicing consumer fraud, basically...website advertises "free breakfast", and next morning guests find out that they are "under renovation" and no breakfast available, and no local restaurant voucher provided to compensate..."BUYER BEWARE"...not as advertised or contracted for...had we known that "breakfast" was a lie, would have stayed elsewhere (as we will do next time in Flagstaff)...enough said
The bed was very uncomfortable, I am sure the mattress is pretty old and pillows should also be replace. Thank You
Decent breakfast. Easy access to NAU. Delayed room cleaning.
Location of hotel was excellent and value couldn't be beaten. Nice, comfortable, and quiet stay. Nothing
Nice rate $50 lower than competitors. The WiFi was almost non existent. If you are planning on doing business, find somewhere else. Breakfast not so great.
I was traveling alone and had a late check in after an all-day work commitment in Flagstaff. Once settled in my room, all I wanted to do was take a shower. Once in the bathroom I noticed there was no soap, shampoo, or any toiletries at all. I called down to the front desk and was told they wouldn't bring it to me, I would have to come down to the front desk and retrieve it myself. After a long day of work I was already in my robe and ready for my much needed shower; I was extremely annoyed that they forgot to stock my room then would't offer to bring a simple bar of soap up to me. Poor customer service. When morning arrived, housekeeping barged into my room at 8am. No warning, they just walked in to clean at 8am. Since I was so abruptly awoken and couldn't fall back asleep, I left the room for breakfast and will never return.
Everything No meat at breakfast
Only thing we likedid was the clean room. Their customer service is horrible. the beds were uncomfortable, two of the front dest girls started fighting with each other. The day we checked in one of the guys at front desk didn't want to help us check in, he had me wait till the other front desk girl was off the phone. She was on the phone for 10min till he decided to help us. It was just an all around bad experience. I would not recommend this place to anyone
Continental breakfast had a variety of choices, location was ideal and close distance to variety of stores / restaurants.
This is only the second time we've been to Flagstaff, AZ, but we stumbled across this place last year & knew we had to go back. This is a very charming hotel with an old school feel. The rooms are large, suite type rooms & the bathrooms are absolutely wonderful. The beds are very, very comfortable. The surroundings (hiking trail and all) are great! If you've got energy to burn, the trail behind the hotel is wonderful. There is construction going on right now, but it's not really a big deal as it only really affects the front lobby.
Loved my view into the woods; it was quiet & the room was larger than normal and comfortable. Staff is nice. We have stayed over the years and enjoy the hotel & less busy location. I wish I could have used the jacuzzi but it was always full of people. I know the hotel can't control but maybe extend the hours a little when you are so full? I don't get the sense much recycling, or green efforts are being made? I like to see the message about towel re-use & hope my sheets were not washed since that would be wasteful. I really appreciate & choose hotels, when I can, that are GREEN. check out the soap progarm, it makes sense. https://cleantheworld.org/
Room was spacious and clean. Many amenities, onsite restaurant was nice. Attached gas station. Close to many things like NAU, downtown and other places. None
Fast Internet A little outdated, but they are remodeling.
The staff were very good, helpful & professional. The rooms are quiet, large, and very clean. Very nice pool, there's a nature trail out back (walking or running) , good restaurant. Nothing to complain about here.
Good sized room that was very clean. Quick check in and check out. About 1.5 miles from downtown. In room coffee was flavorless and the one cup machine leaked water. Would be fantastic if breakfast was included.
The rooms at this property have not been updated in years. Should have stayed at a Hampton Inn for less money and a free breakfast.
Love the view of the pines and being able to take a short hike right near the hotel. The staff was excellent and friendly. The rooms are large and give you plenty of space to relax. My bed wasn't as comfortable as it could be. Maybe needed a new mattress. The decor is getting a little dated. They were prepping for repairs, so there were tarps in some of the areas, but the staff alerted me to this. It wasn't noisy while I was there (due to repair work), but would have been a good time to offer reduced room rates. The dining area was also being renovated--which I was unaware of when I booked. The new dining room will be beautiful.
Great for the family, spacious and clean.
Nature trail on site Furnishings were good, style was a little "period"
Extremely clean. Huge grounds with hiking trails on the property. Kids playground. Large pool and spa. Great Resturant. Cocktail lounge. 250 rooms. Manicured grounds, grass looked like a putting green! Lots, again lots of trees. Great staff. It's a little dated. Pricy.
Friendly and helpful staff. Very nice hotel.
great staff, clean modern room can't find something to complain about
We loved the location. Walking distance from all of the unique shops and restaurants in Uptown Sedona, but also very quiet and relaxed in a beautiful setting beside the creek. The service was amazing! We also loved the fact that the valet service is included and there is a complimentary shuttle service to anyplace within 1 mile away. The price may be a bit high.
The grounds of Amara are beautiful. Red rocks serve as a backdrop to the pool/hot tub and common area. I liked that it was a small hotel and not too crowded. They have a wine hour every evening which was fun (but the trade off is no breakfast in the morning). The rooms were clean and beds were comfortable. The young guy with glasses at the front desk made a big deal of announcing we booked our room through a "third party" on arrival (through Kayak's Getaroom). Not sure exactly why he made such a big deal of that fact, but let it go. When we got to our room we saw that it had two double beds instead of a king size bed like we had reserved. I went back to the young guy at the front desk to ask for the correct room and he said it wasn't the hotels fault and that I would need to take it up with Getaroom (once again making a bid deal of booking through a 3rd party). His customer service skills were very weak and he would benefit from additional training on making guests feel welcome and comforting. FYI: The hotel allows pets and we heard dogs barking in the morning. Didn't bother us too much since we were early risers due to jet lag, but if you're looking to sleep in you may want to find another location or specify you want to be far from rooms with pets.
The Amara Resort was surrounded by the breathtaking views of the Red Rocks of Sedona and was surrounded by many local stores. I would especially recommend the restaurant at the hotel for a great and healthy breakfast. We were also pleased with the car service which was nice when we didn't feel like walking. The only thing I would've liked is to have a slightly larger pool, since the pool was extremely crowded and there wasn't much room to swim.
Parking service and the guy at check in were very good Shower did not work it was only hot water there was something wrong with it's faucet and the girl at check out just said she would let engineering know and that's all, you spent more than $400 on the hotel and not being able to shower?
Rooms were comfortable, location was perfect No complaints whatsoever
It was on a main road. Restaurants were close by. No ice machine,
Room was comfortable, shower and bathroom clean, room very clean. Nothing fancy, but we just needed a place to stay. Great location, easy to see from road. Would stay again.
For the price it was nice. Very clean and located in the middle of town. Small bathroom
The employees, from front desk to cleaning services were very nice. I also enjoyed how clean the rooms were and the size of the room, which was perfect for a couple people staying for just two nights.
Nothing This was the worst hotel experience I've ever had. It would impossible to enumerate all the problems. I will NEVER stay at this run down, dirty, dangerous joint again. I'd like to know the owners so I can avoid anything with which they are associated. They should be EMBARRASSED.
Location was great and so was breakfast. Appears that some rooms have been updated to a degree. Ours wasn't one of them. Train noise bothered our kids. And if you want comfortable pillows that aren't lumpy, bring your own.
Price was acceptable Location convenient on Route 66 No house phone in room Walls too thin - could clearly hear noises from neighboring room Cleaning staff made up once during 4 day stay. For some reason, a do not disturb sign (not ours) was placed on our room door. Mentioned these issues to front office staff
Clean room, friendly staff, great rate No complaints from our night
For the price it works as a place to sleep for one night. The breakfast buffet was very nice. Our first room had a bad heater and the second room had a mediocre heater. A painted plywood countertop almost gave way when I leaned on it. Choose parking for an easy exit as someone will likely park in the middle of the road and keep people from leaving.
The bathroom and room had been updated. The location is about .5 mile from downtown bars so easy walking distance. Check in was extremely quick. Breakfast area was a large space. We stay frequently in Flagstaff and wanted to try a different hotel. I went into it with some concern with proximity to the RR tracks but thought we could drown it out with the AC unit. That plan partially worked as the AC would cycle off for about 60 secs about every 10 mins. Breakfast was just medicore, several outlets didn't work. In the end we likely won't go back.
Location Will not return or reccomend. Nore I am a road warroori
Great location. Near downtown and half mile from NAU. Bottom floor is loud. Upstairs squeaks and rooms are dated. Mattress too soft for my taste. However, considering we were hardly there, it was a good value for what we paid. I might stay there again.
Adrion at the breakfast buffet has exceptional customer service skills. Very attentive and kind. The outdoor heated pool was very NICE. The shower/room remodel was well done. Breakfast could have been better and included more items but still was reasonable.
Comfortable beds, hot breakfast, clean room and pretty view of the trees in the morning. Smokers hanging out in front of room and muffled train noise that may have hindered sleep if I wasn't so exhausted.
I love the hotel but the only thing is missing is electric plugs next to the bedside
Spectacular venue and uniquely situated. Property is run down. Massive investment needed. Rooms: had a junior suite and found it fine. Curtains were a thin sheer fabric that was dirty. Shower head didn't function properly so shower wasn't relaxing. Furniture outdated. Porch dirty and unkempt. Spa: Shocking that the spa is so highly rated - locker room lockers didn't work, showers grungy, dirty towels everywhere as attendant never there, the masseuse was 15 min late for one of my treatments. You get it.
Location was amazing. Boynton Canyon was gorgeous and there were a lot of activities to participate on the properties. Facilities were top-notch. Had multiple issues with the staff. Service at View180 and Che-Ah-Chi was pretty slow. Had to ask on multiple occasions for drink refills or to get a check. They ran out of towels at the pool and weren't able to send anyone down in the few hours we were there to put out new ones.
Room staff environment beauty spa overall wonderful Very hard to find parking if you bring a car. $5 for a cup of coffee confusing to get around
The location, staff, room were top notch. Everyone had an attitude of caring that the guests had a great experience. We paid extra for a premium room, but had a view of the roof top air conditioning and heating units. Guests of the rooftop observation area next to these units, in turn, had a view of our room. No view of any red rocks from our room. Also, there are no icemakers and you have to go to the restaurant when it is open for ice. May be uncomfortable if you find yourself underdressed to go to the restaurant.
We went to Red's two times and once a friend in the group was told there was a 5 drink minimum and he was cut off. He wasn't even driving and he was still told this. We went to get coffee the morning we checked out which was about 10:50am. We got coffee and sat down and a lady named Rose came over and took away the coffee. We asked why she was taking it down (because it was 10 til 11 and we were told there was coffee until 11). She rudely said "Well, its been here since 7am". We got up and walked out. I'm sure they were upset because we weren't eating breakfast there we were just getting coffee that was part of the $22 per day resort fee. If the staff at Red's is going to get upset when customers get the coffee and nothing else, you should move the coffee into the lobby. Not impressed and we wont be going back.
Location Spa Services Beautiful room
The view from the third floor rooms were great for the Red Rock. It was a solid 3 star hotel, but fading. Dingy and hesitant to provide service. Rooms were not cleaned unless you forced a request, bar staff was unskilled, and the Spa services (massage good, meditation weak). Towels and robes looked over worn, and service was slow. Seems like it needs an update and new management.
Staff, amenities , and little things like bottles water
When we checked in the staff was courteous and friendly, they accommodated us to a better room just by asking! Also, getting free appetizers during our stay was a plus! I wish I would have known about the expansion project going on but it didn't really affect our stay. I'd like to go back and see the finished section.
Location and price. Outdated room. Thin walls. Dirty balcony.
Location of this hotel was within walking distance to shops and eating.
The location is great, especially being able to walk to Elote for dinner. Beds were very uncomfortable, and although I applaud the management for wanting to have eco-friendly rooms, it wasn't worth rough towels, crummy toiletries, and toilet paper that seemed as if it had been beamed in from Soviet-era Russia.
Great location and loved the heated pool and spa. It was near downtown and shops. It was very relaxing. Nothing really. They were doing renovations to the motel they bought next door but when its done it will be good to.
First of all, Andy from the front desk was super accommodating, friendly, professional, and knowledgeable. She did a wonderful job making us feel welcome and helped us get the most out of our stay. The hotel provides awesome cruisers which I now know (after many years of visiting by car and foot) is the best way to get around the uptown/oak creek area of Sedona. The bed was super comfortable and the only thing that made me get up out of bed was the idea of the bike ride! The restaurant on the property had excellent margaritas, corn hole game, and the hotel property has a cozy fire pit and ample seating. They even offered late checkout which was wonderful! I will return! It's a little strange some of the balconies are shared but I will ask for a room without a shared balcony next time. Also the table had some dried coffee on it and there was a bunch of construction, the hot tub was not working but I didn't know there was another hot tub on the other side of the property :/
Location is great. Within walking distance of the Hillside shops. The trail rooms are newer, larger and nicely layed out. The beds/bedding are nice and comfy. Bathroom needed some updating/care.
The four members of the staff that I met were very friendly and accommodating. Can't beat the location. U can walk to Tlaquepaque.
Was surprised to find this placed doubled as a kennel.....the barking and howling of the dogs was a big nuisance. It was handled after 3 calls to the front desk...was not told of this when we checked in...
Great location and staff. Rooms were great Complicated to get on Internet and the Internet service was unreliable and when it did work was slow
Staff, amenities, spa, and view were all five stars. Hilton Bell Rock definitely will get my business again. I wished I could have stayed longer ;)
So many things if this hotel is a 2 or 3 stars. When we arrived to checking in, no Welcome, just "last name on the reservation"... rude... The second day, our room was not clean. Their answer was "room are clean every two days"... So they sent a cleaning lady...We asked why we have a cheap room for disable people, not convenient for people who are not disable, they said "you reserved from a Third party", like those website company, so they treat us like a Third class people with disdain
Great location, very nice hotel facilities and resort services Quality of bath towels poor, similar to ones that are used at a fitness club (thin, smells like bleach and washed over and over again type of towels). Shower water pressure weak.
The staff and concierge were very helpful. Concierge booked a wine tour for us on Saturday. We stayed in a suite poolside, and enjoyed the view and sound of water flowing. The two free drink coupons on arrival was a great gesture. The bartender struggled with the pace of handling customers, failing to acknowledge new guests on arrival or making eye contact and a simple "I will be right with you". Timeliness and order, such as maybe offering a food or appetizer menu. We asked for a menu after 30 minutes of sitting down, at the bar. We actually made light of our situation along with other customers, saying they're definitely on a "Sedona" pace. We didn't come to Sedona to hurry, however, we were hungry and there are some expectations of The Hilton having higher standards of customer service. Very nice people, again, but way too slow. We also watched multiple people, new guests stand and wait 10 minutes without being addressed. I greeted guests myself, along with my boyfriend. The restaurant was fairly steady, due to rain, however, definitely not busy.
A little removed from the main Sedona, but close enough for activities.
After 7 AM no complimentary coffee. $14 for a roll, donut, coffee, cold cereal, some canned mixed fruit, or a green banana. Come On! Comfort Inn's give you a better breakfast than that for free! It's no wonder no one was eating breakfast in the restaurant. Even the staff shrugged their shoulders and shook their heads. They suggested a great little place for breakfast just a short walk away.
Location Old property that needs a lot of work.
I was not happy with the pillows. They were small and not comfortable. The TV made a crackly noise and almost every channel.
Foam pillows Pool and hot tub were way over clorinated.
Gorgeous view from our terrace. Great staff. No elevator, the pillows.
The views, hot tub, pool, exercise room, guestvroom with fire pits and outdoor space
For the price, a very nice place to stay in Sedona. We used the pool, the spa and outdoor seating area. The water heater for our building went out and took a couple of hours to reheat.
Convenient location. Good breakfast. Rude, abrupt desk staff
We loved the location and beautiful views from our room. The staff was helpful, the breakfast was great and the room was spacious. We would definitely stay here again. The bathroom was super cold. That was our only complaint.
It is not worth the money! The bed was so uncomfortable. Noisy neighbors we couldn't wait to leave!
Flagstaff is a great town.. Hotel is right near everything. Big Rooms with Flat Screen TVs and great indoor Hot Tub. Excellent value for the price, I very much enjoyed my stay. Staff forgot to clean out the bathroom before we got there but I called down to the front desk and they got it resolved quickly
Cheap room & located close to the freeway. Facilities were very run down. I would not take my family there.
Clean room and friendly staff. Heater wouldn't turn off, building run down,any caution signs, large mattresses in hall next to our door, pretty run down.
Nice modern design Our 14 yr old son didn't get a good night sleep on the pull out bed.
Everything was wonderful! The room was devine, all staff was kind and wonderful, breakfast was delicious and the grounds were gorgeous!
Was very surprised by the room and how comfortable the bed was for the price! Was driving cross country and after a long day that bed was just what I needed.
The rooms were very clean and had all the basic amenities. The check-in was smooth and the staff were nice. Had some options to order food for delivery and the lady at the check-in desk gave us some nice options for restaurants. The pool and the hot-tub along with a nice breakfast in the morning were definitely a plus! I would stay again if I visit Flagstaff.
We love that we felt like we had our own little apartment. We were pleasantly Surprised to find a very contemporary suite with every ammenity you could want.
Great value for the money. Clean, comfortable and spacious. Would absolutely stay here again. Property is under construction which limits access to some of the amenities.
Rooms were just updated, staff was professional. Bedding was very comfortable and HDTV's in all three living areas. Breakfast included. Decor is very plain, basic. Bathroom was small with very low ceilings. Bathroom light not flush mounted, easily hit while drying. Hot water only luke warm in shower. Vanity area outside bathroom, part of bedroom area.
Great location across from golf course. Very minimal train noise. Check in was a breeze. Staff was helpful. Check in is at 4PM. Staff was willing to check us in earlier when a clean room became available. Breakfast was average. Beds comfy with extra in room sheets & pillow. Big size studio room w/full kitchen a plus. Moderately thin walls-could hear college party next door well into the night. Air filter could've been changed sooner and/or checked more often. Twin sized pullout bed was not comfortable at all. Minor issues but will definitely be back.
Convenient to downtown Sedona, recently remodeled, comfortable beds, beautiful furnishings, easy to find, owner is obviously experienced and gracious excellent breakfast and good recommendations for local food. no tub in suite, only shower, but she said one of the rooms will be redone in the spring to include a tub.
The bed was comfortable & linens clean. Breakfast was very good - dining area was clean. Pet area was provided. The separate sink area was ok, but separate shower/toilet in need of regrouting & paint. Room was on Highway side of building - truck traffic is naturally noisy. Pet area was very small - fence would be nice.
Very clean and accommodating staff. Best free breakfast of the trip. Had to stand in 2" of water in shower due to faulty drain. Reported to staff at checkout and they stated they would get it fixed right away.
Very clean and well maintained. The price was right. Staff were courteous and friendly. Didn't get the King room I booked online. 2 Queens instead which was not what we wanted. Exit to outdoors instead of a hallway. The heating/cooling unit was noisier than usual. The water faucet for the bath/shower was tricky to use.
Hugo at the front made the visit. Friendly, inviting. Best face of the place. Breakfast good as well
We were able to get a room where we could keep an eye on our moving truck. We were also able to walk across the street to a restaurant for dinner and then when we woke up we walk up the street to breakfast. Staff was nice, room was clean and location is great for travelers. I had to get my room key reactivated after the first try. Once I got in line there was another person who needed the same thing.
The cost was perfect and when I neede a place quickly it was available. The employees were friendly and very attentive.
Great value for the money when you consider the cost of other hotels in the area The bathrooms could use some "sprucing up".
Breakfast Shower was hard to set, no HBO, room was not in good shape, front desk person was rude, they said they had a hot tub when we booked, but they didn't say it was closed for the season. Refused to give a discount.
Staff were great! Good rooms, very comfortable beds
The staff were super friendly, the room and surrounding areas were kept very clean, and the complimentary breakfast was nothing to scoff at. Such a great stay for the price! Will definitely stay there again.
There was one employee Sim who did a great job and save this review from being a one star. He was eager to make sure we were taken care of and of our satisfaction. He was wanting to assist us if we needed it for our day plans as we were visiting Flagstaff. We had some issues with the rooms. I had to go to the front counter 4 times as the electronic keys no longer worked for our rooms. We had two rooms for our 6 person group. One of the rooms the toilet was constantly running and flushing the toilet was wobbly and I'm sure was the cause of the problem. Also I think you need to invest in some bigger sheets. The sheets on the bed were constantly coming off and NO one wants to sleep directly on top of a matris especially a hotel matris. Lastly I want to point out that one of the remotes of the TV's did not properly work, we were able to work around this but it was an issue.
The lobby was nice. All staff was very friendly and accommodating. Good, free breakfast. Rooms are very old and in need of repairs and remodeling. Facility is right next to a major freeway, so it was very noisy.