Basics
Dining
General
Services and conveniences
Accessibility and suitability
Bathroom
Things to do
Media and entertainment
Bedroom
Laundry
Parking and transportation
Workspace
Health and safety
Outdoor
Fitness
The questions and answers provided in this section are generated by an artificial intelligence model based on a summarization of user hotel reviews and hotel information.See more
They offer insights and recommendations from previous guests and hotel information to help future visitors enhance their stay at the hotel.
What are the hotel's unique offerings?
The hotel offers free parking, two on-site restaurants, and a convenient location with beautiful views of the harbor.
How is the cleanliness of the hotel?
The hotel is described as very clean and modern, with comfortable and spacious rooms. However, some guests mentioned issues with room maintenance and cleanliness, such as a musty smell and dirty rooms.
What can guests expect from the hotel's customer service?
Guests can expect friendly and helpful staff, with excellent customer service. However, some guests mentioned issues with staff responsiveness and lack of awareness about certain services.
When is the best time to visit the hotel?
The high season is in September, offering a great time to enjoy the hotel's fabulous harbor views and the nearby attractions. However, some guests mentioned that the hotel can be noisy, especially in the morning.
What are the food options available at the hotel?
The hotel offers two restaurants on-site, with excellent food and service. However, some guests mentioned limited breakfast options and issues with the seafood restaurant causing unpleasant smells throughout the property.
The questions and answers provided in this section are generated by an artificial intelligence model based on a summarization of user hotel reviews and hotel information.See more
They offer insights and recommendations from previous guests and hotel information to help future visitors enhance their stay at the hotel.
Request a Room with a View
Opt for a room with a view of the Nanaimo Harbour, as several guests have praised the amazing views from their rooms.
Consider Room Cleaning Frequency
Some guests reported that their rooms were not cleaned or serviced during their stay, so it may be helpful to confirm the cleaning schedule with the hotel staff upon check-in.
Check Accessibility Features
If accessibility is a concern, it's advisable to inquire about the availability of accessible rooms and parking, as some guests mentioned limited accessibility.
Explore Nearby Attractions
Take advantage of the hotel's excellent location by visiting nearby attractions such as Bastion, Nanaimo Museum, and Newcastle Island Marine Provincial Park.
Be Mindful of Noise Levels
Guests noted that sound travels easily between rooms due to hardwood floors, so light sleepers may want to consider this when selecting a room.
Verify Parking Availability
As parking can be limited, especially during peak times, it's recommended to confirm parking availability and consider alternative parking options nearby.
Inquire About Breakfast Options
Some guests mentioned the lack of breakfast options, so it's worth checking with the hotel about available breakfast offerings or nearby dining options.
Confirm Early Check-In Availability
If early check-in is important, it's advisable to confirm this with the hotel in advance, as some guests experienced challenges with early check-in requests.
Pet-Friendly Accommodation
If traveling with pets, be aware that the hotel is pet-friendly but charges a fee per night for pet accommodation.
Consider Noise from Nearby Establishments
Guests reported noise from nearby establishments, so light sleepers may want to be mindful of this when selecting a room.
Check-in/Check-out | Check in anytime after 4:00 PM, check out anytime before 11:00 AM |
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Cancellation/prepayment | Cancellation/prepayment policies vary by room type and provider. |
Low season | October |
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High season | August |
Average price (weeknight) | $106 |
Average price (weekend night) | $86 |