The NH Napoli Ambassador hotel in Naples is located in the historic heart of Naples and close to many of the city’s most famous sights, such as Maschio Angioino, Palazzo Reale, Piazza del Plebiscito and Teatro San Carlo. The hotel is also located just 700 meters from the Beverello Pier, where visitors can climb aboard for a boat ride to the beautiful nearby islands of Ischia, Procida or Capri. The city's most popular shopping district is also located a short walk from the NH Napoli Ambassador hotel. With so much to do and see right so close to the hotel, guests can ask the hotel’s friendly and kind staff to suggest the best daily itineraries and must-see places throughout Naples and its surroundings. The NH Napoli Ambassador in Naples offers an elegant, refined atmosphere and provides guests with every comfort needed to ensure a delightful experience during their time with us in Naples. All of the hotel’s 230 spacious rooms are decorated in warm, natural colors and are equipped with a satellite TV, telephone, WiFi access, air conditioning and a host of other amenities. On the exclusive executive floor, located at the very top of the hotel, guests will find 13 splendid junior suites, all of which provide spectacular views of the city.La Loggetta in the NH Napoli Ambassador hotel is a fine restaurant which serves fresh seafood and local specialties as well as a range of international and Mediterranean cuisine. You can enjoy creative dishes incorporating the very freshest seasonal ingredients, and a fine wine from the well-stocked cellar will complement your meal perfectly. In addition to lunch and dinner, the restaurant invites you to get your day off to the right start with a beautifully laid-out buffet breakfast brimming with options. The NH Napoli Ambassador hotel also has six meeting rooms can easily be arranged into any shape or size thanks to their modern, modular style. This adaptable flexibility allows us to accommodate groups ranging from 5 to 220 people, and provides the perfect setting for meetings or professional training days. The hotel’s versatile congress center has plenty of space, allowing meeting attendees to spread out in a relaxed, yet professional atmosphere.
The public areas were clean and atractive and the staff were pleasant. The bed was comfortable and the linen and towels were crisp and clean
I requested a room near to a friend who was on floor no.25 but when I received my key I was on floor 17 when I pointed out my request I was confronted by a kirt "it is not possible". I aslo requested a non smoking room but was put on a smoking floor. They advertise a safe in every room I never found one in mine. The enamel on the bath was badly damaged. The razor socket in the bathroom was broken so much so that water could enter the mechanism.There was a smell in the bahroom.The air conditioning didn't appear to be working.It would appear that at sometime the room had been broken into because the inside door frame was damaged.The day before we were due to leave, our room was stripped as if we were vacating it that day, this was promptly resolved by a receptionist.Every time we wanted service from the bar we had to find the barman who appeared to double up in the dining room. You may wonder why I didn't complain but I was there to support a friend who had been mugged and badly beaten and was in hospital I therefore had more important things on my mind and spent very little time in the room. I may have to return but will consider a different hotel.The room was 1727
We wanted a view of the bay so got a room upgrade without having to pay extra. The famous AC Milan football team also stayed while we were here and Liverpool stayed the week before!
The service in the restaurant was very poor. We waited over 30 mins for our drinks and over an hour for our meal which was ok but not worth the wait. The prices for the food and drinks in the bar and restaurant were ridiculously expensive. This also applies to the mini bar in the rooms.
The selection for breakfast was extremely poor. For a buffet breakfast I would expect a greater choice. I certainly in the past have found a better selection at lower rated hotels.
The location In napoli is very good. The hotel was clean and comfortable.
The staff. On the edge of being rude. We stayed 3 days and everyday, 1 lift was out of order. Considering this hotel receives a lot of tourist bus, imagine when you are trying to take a lift. For the same reasons of tourist bus, It was difficult to take breakfast, no table available or no food available. We had 3 rooms and in each room, the safety box was "out of order". The reception sent somebody to fix it but could not find the problem. The free internet service in the lobby was also "out of order". The lift to the garage was "out of order". Finally, except for the location, we cannot recommend this hotel.
the location was grade because there are restaurants and bus station near by. The view from the high floors is breathtaken !!!!!!!
the breakfast eas poor for 4 stars hotel . and the difficulty of aproaching the parking which doesnot belong to the hotel!!!
trough the window we can see all naples very beautiful panorama...
stains on the wall in the room, broken bathroom glass, rusted bathroom tubes.
Breakfast was great. Room was nice.
All italian channels (no variety) + impossible to order movies
Friendliness of Hotel Staff
Amenities need updated Air Conditioning did not function very well if at all, room was very uncomfortable temperature wise.
Efficient and well organized, clean rooms.
I would expect in a hotel to have a map of the city to be offered to the clients. Also, more care to have english in every leaflet and post.
Hotel location, restaurant staff
Front desk was very impatient, the rooms from 21st floor and above are refurbished, so make sure you ask for these rooms because the rest of the rooms are really worn out and are not pleasant to stay in, breakfast was very basic and included very few vegetables