Guest reviews
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Overall Rating
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8.9 "Location is great."9.7 "97%
liked the proximity to sightseeing ." 10.0 "City centre within easy reach , said 100%." 10.0 "100%enjoyed the restaurants & bars nearby ." 8.1 "Easily accessible by car , said 81%." 8.3 "83%liked the proximity to shopping ." -
8.2 "Bar is amazing."10.0 "
Delicious alcoholic drinks , according to 100%." -
8.1 "Great service."8.7 "87% found the
staff to be very friendly ." 7.6 "76% said thereception staff was great ." 8.9 "89% said therecreation staff was great ." 9.0 "90% werehappy with the shuttle service ." 9.2 "92% said theconcierge service was amazing ." 8.8 "Management was excellent , said 88%." 9.1 "91% werehappy with the room service ." -
8.0 "Very nice wellness & sports facilities."9.0 "
top-notch fitness area , thought 90%." -
5.4 "Breakfast is mediocre."
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5.0 "Rooms are ok."5.8 "Only 58% said
rooms were big enough ." -
4.9 "Not very clean."4.6 "54% said
rooms were dirty ." 0.9 "91% said thebathroom was dirty ." -
4.3 "Value below average."4.0 "60% said the
breakfast was too expensive ." -
3.6 "Internet is poor."3.2 "68% said the
wifi quality was bad ."
Overall Rating
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8.5 "Location is great."9.7 "97%
liked the proximity to sightseeing ." 10.0 "100%enjoyed the restaurants & bars nearby ." 10.0 "City centre within easy reach , said 100%." -
8.2 "Great service."8.7 "87% found the
staff to be very friendly ." 7.7 "77% said thereception staff was great ." 9.1 "91% werehappy with the shuttle service ." 7.1 "71% thought theservice was very professional ." 9.0 "90% said therecreation staff was great ." 9.0 "90% said theconcierge service was amazing ." -
8.0 "Very nice wellness & sports facilities."9.0 "
top-notch fitness area , thought 90%." -
7.9 "Good bar."
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6.2 "Average comfort."5.7 "Only 57% said
rooms were big enough ." -
5.5 "Breakfast is mediocre."
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5.1 "Rooms are ok."5.7 "Only 57% said
rooms were big enough ." 6.8 "68% said theview was so-so ." -
4.7 "Not very clean."4.6 "54% said
rooms were dirty ." 0.8 "92% said thebathroom was dirty ." -
3.8 "Value below average."4.0 "60% said the
breakfast was too expensive ." -
3.7 "Internet is poor."
Overall Rating
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8.9 "Location is great."
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8.0 "Great service."8.5 "85% found the
staff to be very friendly ." 7.8 "78% said thereception staff was great ." -
5.9 "Average comfort."6.9 "
Beds were acceptable for 69%." 5.6 "Only 56% saidrooms were big enough ." -
5.2 "Breakfast is mediocre."
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4.4 "Not very clean."4.0 "60% said
rooms were dirty ." 0.7 "93% said thebathroom was dirty ." -
4.0 "Value below average."
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3.7 "Rooms are not good."1.8 "82%
complained about the bathroom ." 4.0 "60% saidrooms were dirty ." 1.0 "90% thought they werepoorly maintained ." 0.7 "93% said thebathroom was dirty ." 2.4 "76% hadproblems with the shower ." 4.6 "54% weredisappointed with the minibar ." 3.3 "For 67%, therooms looked old ."
Overall Rating
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8.4 "Location is great."
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8.2 "Great service."8.9 "89% found the
staff to be very friendly ." -
7.5 "Tasty food."
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7.2 "Good vibe."
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6.9 "Average amenities."6.9 "69% thought the
building was acceptable ." -
6.0 "Average comfort."
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4.5 "Rooms are not good."1.9 "81%
complained about the bathroom ." 4.3 "57% saidrooms were dirty ." 0.9 "91% thought they werepoorly maintained ." -
4.5 "Not very clean."4.3 "57% said
rooms were dirty ." -
4.4 "Value below average."
Overall Rating
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8.8 "Location is great."
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7.9 "Good service."8.4 "84% found the
staff to be very friendly ." -
7.8 "Tasty food."
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7.0 "Good vibe."
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6.6 "Average comfort."
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5.2 "Rooms are ok."
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4.8 "Not very clean."4.5 "55% said
rooms were dirty ." -
4.4 "Value below average."
Recent reviews
- All reviews
- Positive
- Neutral
- Negative
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8.2review from
The hotel has a very nice lobby and is close to Broadway, easy walking distance. Happy hour at the bar from 3-6 was good. Concierge was helpful but pushy to sell tickets for bus tour. Bathroom in the room seemed a little run down.
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8.0review from
The proximity to downtown and the courtesy of the staff. The hotel manager was great to work with and happily resolved the main issue we had. There was no indication that parking was valet only, or that it would cost an additional $35 per night. I think the A/C in the hotel rooms needs an overhaul, the actual room never got close to the temperature set on the thermostat, it wasn't unbearably hot; but it sure wasn't 65 either.
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8.5review from
Bathrooms a little dated
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5.7review from
I was woke up shortly after 5am by the construction crew banging with sirens and screaming. It was horrible. The hotel said they didn't know ahead of time a complete lie the building next door has been being built for over a year i found out. The wake up call (not that i got any sleep) was a half hour earlier than requested. Room service was horrible the food was not good and it took over an hour (nearly an hour and a half) to get a club sandwich. The delivery girl pandered for a tip suggesting there was no tip already included and telling me how people weren't answering the door when she was trying to deliver food. I tipped her only to find out room service charges 21% tip built into the bill plus a delivery fee of $2.50 on top of that. The room had a barely working toilet, some of the lights did not work, the fridge had no adjustment and would freeze everything solid, the fan in the bathroom was, also not working. Valet parking guys were great very friendly and professional. $35 per day is awfully high for valet at a hotel that has no parking at all to accommodate their guests except the valet option or you can go drive around downtown and find a public lot. I stayed in a suite that i paid extra for. I would highly recommend this valet service but i wouldn't stay at this hotel until the construction next door is finished at the vet least. I will not stay here again.
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8.0review from
No Cribs were available during our one night stay unfortunately.
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4.5review from
Location Booked a king room, but when we checked in they gave us a room with two double beds. I had the reservation confirmation that showed a king room, but they said they had no king beds available. They did not offer to give us a discount, but "upgraded" us to a double room that had two bottles of water, a candy bar, bag of chip, bag of snack mix and two drink vouchers.
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10.0review from
Great spot. Close to everything. Clean, comfortable room, nice lounge! Friendly staff.
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8.0review from
Nice room, clean, cookies, and nice staff. Parking was extremely expensive. Also, this should be noted in your booking as it is an added expense.
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9.7review from
We loved the quick easy check in and the complimentary breakfast buffet! Omelets were made to order and delivered to our table, and the wait staff couldn't be nicer! They even asked if we were finished eating before breaking down the buffet...for those of us with sleepy teenagers this was a real plus! We picked this hotel because it was located downtown and we like to be in walking distance of tourist attractions when we travel. Location was good, but be aware that this hotel is located up the hill from the downtown area...and it's a pretty steep hill! For women wearing heels it can be a bit of a challenge!
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4.8review from
Location to Broadway, in-house Starbucks and bar. The windows were leaking because they were poorly sealed which leaked condensation and the wall paint was peeling because of the moisture. The room smelled like a locker room because of the mold growth. We paid to be close to Broadway but I expected the room wouldn't smell like a locker room and have black mold. Thank god we didn't have to spend much time in the room. If we didn't have the mold and the stench, stay would have been great.
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10.0review from
Very nice accomodations... walking distance to all the activities on broadway street... restaurants, pubs, tourist shops and nightlife! We checked in hours before the blizzard hit and the highways shut down... Hotel staff was very limited, but did their very best to accomodate our every need. The lounge is adequate... a limited but very good menu. And live music at night. Clean room and friendly staff... whats not to like???
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7.1review from
Proximity to downtown and attractions Hotel is a bit worn out
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10.0review from
location, location, location great staff starbucks in the hotel parking is a bit high
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10.0review from
I appreciated the staff. I checked in the weekend of the Women's Final Four. It was extremely busy. But the front desk was exceptionally helpful and professional. They worked hard to accommodate a change in my room selection, when it did not appear to be a possibility as they were fully booked. Within 30 minutes of check-in they had taken care of my request. I really appreciated their "going the extra mile" to make our stay special. I also really liked the location. We parked the car and walked over downtown. The capitol is a few blocks away and the Davidson County Courthouse. These areas offer lots of green space. We would definitely stay here again.
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8.2review from
The hotel has a very nice lobby and is close to Broadway, easy walking distance. Happy hour at the bar from 3-6 was good. Concierge was helpful but pushy to sell tickets for bus tour. Bathroom in the room seemed a little run down.
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8.0review from
The proximity to downtown and the courtesy of the staff. The hotel manager was great to work with and happily resolved the main issue we had. There was no indication that parking was valet only, or that it would cost an additional $35 per night. I think the A/C in the hotel rooms needs an overhaul, the actual room never got close to the temperature set on the thermostat, it wasn't unbearably hot; but it sure wasn't 65 either.
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8.5review from
Bathrooms a little dated
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8.0review from
No Cribs were available during our one night stay unfortunately.
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10.0review from
Great spot. Close to everything. Clean, comfortable room, nice lounge! Friendly staff.
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8.0review from
Nice room, clean, cookies, and nice staff. Parking was extremely expensive. Also, this should be noted in your booking as it is an added expense.
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9.7review from
We loved the quick easy check in and the complimentary breakfast buffet! Omelets were made to order and delivered to our table, and the wait staff couldn't be nicer! They even asked if we were finished eating before breaking down the buffet...for those of us with sleepy teenagers this was a real plus! We picked this hotel because it was located downtown and we like to be in walking distance of tourist attractions when we travel. Location was good, but be aware that this hotel is located up the hill from the downtown area...and it's a pretty steep hill! For women wearing heels it can be a bit of a challenge!
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10.0review from
Very nice accomodations... walking distance to all the activities on broadway street... restaurants, pubs, tourist shops and nightlife! We checked in hours before the blizzard hit and the highways shut down... Hotel staff was very limited, but did their very best to accomodate our every need. The lounge is adequate... a limited but very good menu. And live music at night. Clean room and friendly staff... whats not to like???
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10.0review from
location, location, location great staff starbucks in the hotel parking is a bit high
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10.0review from
I appreciated the staff. I checked in the weekend of the Women's Final Four. It was extremely busy. But the front desk was exceptionally helpful and professional. They worked hard to accommodate a change in my room selection, when it did not appear to be a possibility as they were fully booked. Within 30 minutes of check-in they had taken care of my request. I really appreciated their "going the extra mile" to make our stay special. I also really liked the location. We parked the car and walked over downtown. The capitol is a few blocks away and the Davidson County Courthouse. These areas offer lots of green space. We would definitely stay here again.
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5.7review from
I was woke up shortly after 5am by the construction crew banging with sirens and screaming. It was horrible. The hotel said they didn't know ahead of time a complete lie the building next door has been being built for over a year i found out. The wake up call (not that i got any sleep) was a half hour earlier than requested. Room service was horrible the food was not good and it took over an hour (nearly an hour and a half) to get a club sandwich. The delivery girl pandered for a tip suggesting there was no tip already included and telling me how people weren't answering the door when she was trying to deliver food. I tipped her only to find out room service charges 21% tip built into the bill plus a delivery fee of $2.50 on top of that. The room had a barely working toilet, some of the lights did not work, the fridge had no adjustment and would freeze everything solid, the fan in the bathroom was, also not working. Valet parking guys were great very friendly and professional. $35 per day is awfully high for valet at a hotel that has no parking at all to accommodate their guests except the valet option or you can go drive around downtown and find a public lot. I stayed in a suite that i paid extra for. I would highly recommend this valet service but i wouldn't stay at this hotel until the construction next door is finished at the vet least. I will not stay here again.
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4.5review from
Location Booked a king room, but when we checked in they gave us a room with two double beds. I had the reservation confirmation that showed a king room, but they said they had no king beds available. They did not offer to give us a discount, but "upgraded" us to a double room that had two bottles of water, a candy bar, bag of chip, bag of snack mix and two drink vouchers.
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4.8review from
Location to Broadway, in-house Starbucks and bar. The windows were leaking because they were poorly sealed which leaked condensation and the wall paint was peeling because of the moisture. The room smelled like a locker room because of the mold growth. We paid to be close to Broadway but I expected the room wouldn't smell like a locker room and have black mold. Thank god we didn't have to spend much time in the room. If we didn't have the mold and the stench, stay would have been great.
