Guest reviews
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Overall Rating
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9.4 "Awesome vibe."9.5 "95% said it was a
stylish hotel ." 9.7 "97%enjoyed the friendly atmosphere ." 9.2 "92% thought, thehotel was modern ." 8.6 "86%enjoyed the lobby entrance ." 10.0 "100% thought thehotel was luxurious ." -
9.4 "World class service."9.7 "97% found the
staff to be very friendly ." 9.7 "97% werehappy with the shuttle service ." 8.9 "89% said thereception staff was great ." 9.3 "93% thought theservice was very professional ." 9.3 "93% said theconcierge service was amazing ." 9.0 "90% wereimpressed by the valet service ." 8.6 "86% werehappy with the room service ." 8.3 "Lovely bar service , according to 83%." -
9.4 "Terrific location."9.4 "
City centre within easy reach , said 94%." 10.0 "100%enjoyed the restaurants & bars nearby ." 10.0 "Easily accessible by car , said 100%." -
9.2 "Excellent wellness & sports facilities."10.0 "
top-notch fitness area , thought 100%." -
8.5 "Food is delicious."8.2 "82%
loved the menu selection ." 7.0 "Yummy desserts , said 70%." -
6.5 "Breakfast is mediocre."
Overall Rating
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9.4 "Terrific location."9.5 "
City centre within easy reach , said 95%." -
9.3 "Awesome vibe."9.6 "96% said it was a
stylish hotel ." -
9.2 "World class service."9.8 "98% found the
staff to be very friendly ." 9.8 "98% werehappy with the shuttle service ." 8.8 "88% said thereception staff was great ." 8.9 "89% thought theservice was very professional ." 9.3 "93% said theconcierge service was amazing ." -
7.7 "Nice rooms."9.0 "90% were
happy with the bathroom ." 7.8 "78% said thebeds were comfortable ." 7.9 "79% saidrooms were clean ." 9.3 "93%enjoyed the shower ." -
7.4 "High value."
Overall Rating
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9.4 "World class service."9.5 "95% thought the
service was very professional ." 9.8 "98% found thestaff to be very friendly ." 9.8 "98% werehappy with the shuttle service ." -
9.1 "Terrific location."
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8.7 "Food is delicious."
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7.6 "Nice rooms."7.7 "77% said
rooms were clean ." 8.5 "85% werehappy with the bathroom ." 7.9 "79% said thebeds were comfortable ." -
7.5 "High value."
Overall Rating
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9.5 "Awesome vibe."
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9.4 "Terrific location."
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9.4 "World class service."9.8 "98% found the
staff to be very friendly ." -
8.7 "Food is delicious."
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7.9 "Nice rooms."7.7 "77% said the
beds were comfortable ." 9.1 "91% werehappy with the bathroom ." -
6.6 "Average comfort."
Recent reviews
- All reviews
- Positive
- Neutral
- Negative
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10.0review from
Extremely friendly, accommodating and beautiful hotel. I love the old school accommodations with turning down the bed at evening and water bottles whenever needed. The rooms were nice and dark with the blackout curtains, staff was some of the friendliest I have encountered and would do anything to make our stay wonderful. Amazing hotel and amazing stay. I would absolutely stay here again and recommend this hotel. Fantastic location as well. The only downfall were the few times we tried to get picked up by the shuttle. Leaving the hotel in the shuttle was never an issue but being picked up would often get very busy and we were told 7-10 min and not hear from anyone 40-50 min later. A few times pick up was fast but the majority of the time we ended up having to call uber.
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9.4review from
Our introduction to The Hutton was by American Express. The 1st person I spoke to was Lisa Powers from the Concierge Team. She was fabulous. She sent us an extensive list for proposed things to do in advance. She spent a great deal of time prior to arrival talking to me about options for tours, restaurants etc.. I was coordinating for a group of 6. By the time we arrived our shows and tours were booked. She even assisted with a wonderful hair and dinner appts.. She greeted us upon arrival and the service continued. What a great intro. The entire hotel team, Tony, Laura Will, Megan, Eric and Ellie and Wendall who handled room service. The team in the restaurant bar, Rachel, Dennis, Cody and Eric were fantastic as well!!! Despite the fact that the rooms were beautiful and clean, we felt the maid service could have been a little more through. We had one meal at the 1808 Restaurant. It was fabulous. It might be a best kept secret. Perhaps it is because the hours for dinner of 5:30-9 was a little limiting. We had an Italian restaurant up the Street that begins with an A. We had to have dinner there one night. The food was good but no comparison to 1808. The service was terrible. I think 1808 might be a hidden gem.
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9.4review from
Staff was very professional, attentive and friendly. Great room service . Hotel was a bit further from downtown than we thought. They do provide a free shuttle, though.
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9.4review from
Liked everything. Great hotel. Only complaint (if you make me pick one was the rooms were a tad small.
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9.7review from
The Hutton is centrally located and the staff are fantastic. They also also pets and do a great job making the owners and pets feel welcome. Parking is pricey.
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10.0review from
We planned on going to New York or Chicago when my wife suggested Nashville. I immediately thought of honky tonks and country music, but I'm into new things and so we set a course to Nashville. There were several Hotel options, and we pick the Hutton because it seem to apeal to us more so than the others when we saw the website. we were not disappointed. We had a great time.
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9.4review from
Shuttle Service (Tesla) Early Check in (if available) Great Service! Rooms are a bit smaller
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7.4review from
Staff incredibly friendly Nice ambiance Clean and modern rooms Very expensive ($500 per night) and breakfast was not included. The room did not have a closet for our clothes (what was there was a closet for the luggage with no hangers) The room was big but not huge, given its cost. The location is convenient for college visit but it it is not downtown, so it is not in a pretty part of town
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10.0review from
Great service ( gave me a toothbrush since I forgot) happy hour, great design, friendly sincere staff. Didn't have warrior game.
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10.0review from
First hotel room to have a mobile lighted make-up mirror. One can place it on the desk and sit down to apply make-up. Fabulous! Nothing.
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9.4review from
The service was fantastic from the moment I checked in until the time I left. The front desk, bar, maintenance and cleaning staff were all very friendly and went out of their way to make sure everything was to my satisfaction. The fitness center was very nice with a variety of equipment. Very close to downtown!
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6.0review from
Staff was friendly. Dogs barking. Noise in room above ours at 1:30 am. Food in restaurant was very bad
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6.0review from
Nice room, good location, great restaurant and friendly (if not overall helpful) staff KAYAK checkin day before went well. Reply from hotel that room ready by 3pm. Checked in at 2 and told room ready at 3. Returned at 345 and had to wait until 515 pm for room. No offer of drinks, food, credit or anything....just a lot of "sorry". Sofa couch permanently canted forward at 15 deg - couldn't fix it. Football game at 6pm Saturday - called front at 3pm and asked for cleaning service while we were gone and made clear we would be gone for 7hr + , returned at 1130 pm, room not cleaned or anything. Really nice place - have eaten at 1808 several times. But they must not empower their employees to accomplish service recovery, and don't understand the advantages to under promise, over deliver vs. over promise and under deliver disaster for customer relations. Made me feel I was getting cheated for my $$ on a not so cheap room.
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6.2review from
Our room wasn't ready to check in and wasn't going to be until 6pm. We had to check in to a smaller room. Our newspaper was not delivered. Had to call twice to get one. The service staff uses the same elevators so we were usually riding with a cleaning g or room service cart on board. After calling ahead to have the car brought around it was not ready for us and no one had even called the valet to request it for us. It had been more that 10 minutes and it was NOT busy. We were not impressed on any level. Clearly poor management. We won't stay again or recommend The Hutton. Too bad as it looked like a great place.
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10.0review from
Extremely friendly, accommodating and beautiful hotel. I love the old school accommodations with turning down the bed at evening and water bottles whenever needed. The rooms were nice and dark with the blackout curtains, staff was some of the friendliest I have encountered and would do anything to make our stay wonderful. Amazing hotel and amazing stay. I would absolutely stay here again and recommend this hotel. Fantastic location as well. The only downfall were the few times we tried to get picked up by the shuttle. Leaving the hotel in the shuttle was never an issue but being picked up would often get very busy and we were told 7-10 min and not hear from anyone 40-50 min later. A few times pick up was fast but the majority of the time we ended up having to call uber.
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9.4review from
Our introduction to The Hutton was by American Express. The 1st person I spoke to was Lisa Powers from the Concierge Team. She was fabulous. She sent us an extensive list for proposed things to do in advance. She spent a great deal of time prior to arrival talking to me about options for tours, restaurants etc.. I was coordinating for a group of 6. By the time we arrived our shows and tours were booked. She even assisted with a wonderful hair and dinner appts.. She greeted us upon arrival and the service continued. What a great intro. The entire hotel team, Tony, Laura Will, Megan, Eric and Ellie and Wendall who handled room service. The team in the restaurant bar, Rachel, Dennis, Cody and Eric were fantastic as well!!! Despite the fact that the rooms were beautiful and clean, we felt the maid service could have been a little more through. We had one meal at the 1808 Restaurant. It was fabulous. It might be a best kept secret. Perhaps it is because the hours for dinner of 5:30-9 was a little limiting. We had an Italian restaurant up the Street that begins with an A. We had to have dinner there one night. The food was good but no comparison to 1808. The service was terrible. I think 1808 might be a hidden gem.
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9.4review from
Staff was very professional, attentive and friendly. Great room service . Hotel was a bit further from downtown than we thought. They do provide a free shuttle, though.
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9.4review from
Liked everything. Great hotel. Only complaint (if you make me pick one was the rooms were a tad small.
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9.7review from
The Hutton is centrally located and the staff are fantastic. They also also pets and do a great job making the owners and pets feel welcome. Parking is pricey.
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10.0review from
We planned on going to New York or Chicago when my wife suggested Nashville. I immediately thought of honky tonks and country music, but I'm into new things and so we set a course to Nashville. There were several Hotel options, and we pick the Hutton because it seem to apeal to us more so than the others when we saw the website. we were not disappointed. We had a great time.
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9.4review from
Shuttle Service (Tesla) Early Check in (if available) Great Service! Rooms are a bit smaller
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10.0review from
Great service ( gave me a toothbrush since I forgot) happy hour, great design, friendly sincere staff. Didn't have warrior game.
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10.0review from
First hotel room to have a mobile lighted make-up mirror. One can place it on the desk and sit down to apply make-up. Fabulous! Nothing.
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9.4review from
The service was fantastic from the moment I checked in until the time I left. The front desk, bar, maintenance and cleaning staff were all very friendly and went out of their way to make sure everything was to my satisfaction. The fitness center was very nice with a variety of equipment. Very close to downtown!
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6.0review from
Staff was friendly. Dogs barking. Noise in room above ours at 1:30 am. Food in restaurant was very bad
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6.0review from
Nice room, good location, great restaurant and friendly (if not overall helpful) staff KAYAK checkin day before went well. Reply from hotel that room ready by 3pm. Checked in at 2 and told room ready at 3. Returned at 345 and had to wait until 515 pm for room. No offer of drinks, food, credit or anything....just a lot of "sorry". Sofa couch permanently canted forward at 15 deg - couldn't fix it. Football game at 6pm Saturday - called front at 3pm and asked for cleaning service while we were gone and made clear we would be gone for 7hr + , returned at 1130 pm, room not cleaned or anything. Really nice place - have eaten at 1808 several times. But they must not empower their employees to accomplish service recovery, and don't understand the advantages to under promise, over deliver vs. over promise and under deliver disaster for customer relations. Made me feel I was getting cheated for my $$ on a not so cheap room.
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6.2review from
Our room wasn't ready to check in and wasn't going to be until 6pm. We had to check in to a smaller room. Our newspaper was not delivered. Had to call twice to get one. The service staff uses the same elevators so we were usually riding with a cleaning g or room service cart on board. After calling ahead to have the car brought around it was not ready for us and no one had even called the valet to request it for us. It had been more that 10 minutes and it was NOT busy. We were not impressed on any level. Clearly poor management. We won't stay again or recommend The Hutton. Too bad as it looked like a great place.
