Pros (+) The hotel was nice and clean
Cons (-) The staff were not very Friendly, the beds are horrible. Rock hard mattresses even onsoftest setTing, I cancelled my 2nd night and stayed at hotel nearby. Cheaper rate much better bed
3 stars
Hilton Garden Inn New Braunfels
1501 IH-35 North, New Braunfels, TX 78130, United States
New Braunfels, TX
See location+1 830 620 4200Photos of Hilton Garden Inn New Braunfels
Overview
New Braunfels which translated from German, which means brown rock, is the ideal place to find the Hilton Garden Inn. Quietly nestled in the middle of the tranquil community of New Braunfels which replicates the spirit of the German culture in the heart of Texas. Located just off Interstate 35 between Austin and San Antonio just south of San Marcos and Texas State University, the hotel exhibits the latest in technology as well as a trendy relaxed environment. The Guadalupe and the Comal River run gently through the area offering a peaceful backdrop to both the business traveler as well as the fun seeker on vacation. Hilton Garden Inn embodies innovative business requirements as well as the doorway to over the top fun. World class Schlitterbahn Waterpark Resort is just a few minutes away with marathon shopping available at both Prime and Tanger Outlet Malls located a couple miles north on Interstate 35. High speed internet will keep you connected wherever you go, in the guestrooms as well as all public areas. Catch up on your laptop in the luxury of the lobby in front of the majestic fireplace. The Great American Grill and the Lobby Lounge both offer an array of food and drink to keep you satisfied. Menu items include traditional American favorites as well as some local recipes displaying both German and Texan flair. Abundant greenery with native rock and plants enfold the courtyard area which features a crystal clear blue pool. Flexible meeting space is available for groups ranging from ten people to one hundred and the Hilton Garden Inn on site staff is fully trained and certified to ensure your event is a hassle free success. The Hilton Garden Inn New Braunfels is in the right location with the right amenities at the right price.
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Amenities at Hilton Garden Inn New Braunfels
- Outdoor pool
- Fitness center
- Restaurant
- Bar/Lounge
- Room service
- Free Wi-Fi
- Tea/coffee maker
- Coffee machine
- Free parking
- Business center
Services and conveniences
- Conference rooms
- ATM on-site
- Business center
- Wake-up service
- Safety deposit box
- Meeting/Banquet facilities
- Room service
- Express check-out
- 24hr front desk
Basics
- Free Wi-Fi
- Wi-Fi available in all areas
- Internet
- Fire extinguisher
- Free toiletries
- Smoke alarms
- Heating
- Air-conditioned
Kitchen
- Microwave
- Tea/coffee maker
- Refrigerator
- Coffee machine
- Kitchenette
Media and entertainment
- Radio
- Flat-screen TV
- Shared lounge/TV area
- Cable or satellite TV
- TV
Accessibility and suitability
- Non-smoking rooms available
- Pets allowed on request. Charges may apply.
- Increased accessibility
- Elevator
- Designated smoking area
General
- Family rooms
- Seating area
- Telephone
- Privacy curtain
- Storage available
Dining
- Restaurant
- Bar/Lounge
- Vending machine (drinks)
- Vending machine (snacks)
Laundry
- Laundry facilities
- Laundry service
- Iron and ironing board
Bathroom
- Shower
- Hairdryer
Workspace
- Fax/photocopying
- Desk
Health and safety
- Daily housekeeping
- Safe
Parking and transportation
- Free parking
Outdoor
- Terrace/Patio
Things to do
- Gift shop
Fitness
- Fitness center
Pool
- Outdoor pool
Reviews of Hilton Garden Inn New Braunfels
7.9
Good
524 verified ratings
Wonderful
256
Very good
87
Good
61
Okay
31
Fair
41
Mediocre
11
Poor
37
Summary of reviews
Guests say
Guests appreciated the cleanliness of the hotel and the friendly service provided by the staff. However, many were disappointed with the bed comfort, describing them as hard and uncomfortable. Noise from neighboring rooms and hallways was also a common complaint, affecting the overall experience. The location was convenient for some, but not ideal for those seeking nearby amenities.AI-Generated from customer reviews
Reviews(4)
Q&A(5)
Tips(10)
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Score by provider
8 out of 10
1 review
7.2 out of 10
3 reviews
All reviews
Pros (+) The staff was deligtful.
Pros (+) Clean rooms, decent facilities
Cons (-) Room smelled like smoke
Pros (+) Rooms were clean, staff was nice..
Cons (-) The breakfast buffet charged my card 2 times. Once for the cost of breakfast totaling 49.95 and they also charged my card an additional 495.95 and failed to tell me they made a mistake. Now I am trying to get the money back from the hotel.
The questions and answers provided in this section are generated by an artificial intelligence model based on a summarization of user hotel reviews and hotel information.See more
They offer insights and recommendations from previous guests and hotel information to help future visitors enhance their stay at the hotel.
What are the best times to visit the Hilton Garden Inn New Braunfels?
The high season is in July, and the low season is in August. Consider visiting during the low season for potentially lower rates and fewer crowds.
How is the quality of the beds at Hilton Garden Inn New Braunfels?
Guests have described the beds as comfortable and the rooms as clean. However, some guests have mentioned that the beds were too firm for their preference.
Is parking available at Hilton Garden Inn New Braunfels?
Yes, the hotel offers free parking for guests, making it convenient for those traveling by car.
What can I expect from the food quality at Hilton Garden Inn New Braunfels?
The hotel offers a restaurant and bar/lounge with good food and drinks, according to guest reviews. However, some guests have mentioned that breakfast is not included in the price unless selected as an option.
How is the cleanliness and customer service at Hilton Garden Inn New Braunfels?
Guests have praised the hotel for its cleanliness and friendly staff. However, some guests have mentioned concerns about the cleanliness of the bathrooms and the noise levels in certain areas of the hotel.
The questions and answers provided in this section are generated by an artificial intelligence model based on a summarization of user hotel reviews and hotel information.See more
They offer insights and recommendations from previous guests and hotel information to help future visitors enhance their stay at the hotel.
Opt for a Room Away from the Highway
If you're sensitive to noise, consider requesting a room away from the highway to minimize any potential disturbance.
Check for Renovations
Before booking, inquire about any ongoing renovations that might affect the availability of facilities such as the gym, to avoid disappointment upon arrival.
Consider Bringing Your Own Water
Some guests found the in-room water bottles to be overpriced, so consider bringing your own to save on costs.
Request Housekeeping Preferences
If you have specific housekeeping preferences, such as daily cleaning, it's advisable to confirm these arrangements upon check-in to ensure a comfortable stay.
Verify Breakfast Inclusions
If you prefer having breakfast included, double-check the booking details as it may not be automatically provided and could be an additional cost.
Mind the Bathroom Towel Placement
Be aware that some guests found the placement of towels in the bathroom to be inconvenient, so take note of this during your stay.
Be Mindful of Noise Levels
Some guests experienced noise disturbances from neighboring rooms and hallways, so consider this when selecting your room or when expecting a quieter environment.
Check for Pool Cleanliness
Before planning pool activities, it's advisable to check recent guest feedback on the pool's cleanliness to ensure an enjoyable experience.
Confirm Dining Options
If you're expecting on-site dining, it's recommended to verify the availability of the hotel's restaurant and bar to avoid any unexpected closures.
Consider Bringing Your Own Toiletries
In case you have specific preferences or wish to avoid additional charges, consider bringing your own toiletries as some guests found the in-room options to be limited or overpriced.
Location
1501 IH-35 North, New Braunfels, TX 78130
What's nearby
- Museum of Texas Handmade Furniture0.5 mi
- New Braunfels MarketPlace1.1 mi
- Lindheimer House1.8 mi
- Vineyard at Gruene1.9 mi
- Prince Solms Park1.9 mi
- Schlitterbahn Waterpark2 mi
- First Protestant Church2 mi
- Water 2 Wine2.1 mi
- Gruene Hall2.2 mi
- Sophienburg Museum and Archive2.2 mi
- Brauntex Performing Arts Theatre2.3 mi
- Winery on the Gruene2.3 mi
Policies
Check-in/Check-out | Check in anytime after 3:00 PM, check out anytime before 11:00 AM |
|---|---|
Cancellation/prepayment | Cancellation/prepayment policies vary by room type and provider. |
Essential information about Hilton Garden Inn New Braunfels
Low season | High season | Average price (weeknight) | Average price (weekend night) |
|---|---|---|---|
May | February | $150 | $314 |
Cheapest month to stay with an average 27% drop in price. | Most expensive month to stay with an average 43% rise in price. | Average Sun - Thu price over the last 2 weeks. | Average Fri & Sat price over the last 2 weeks. |
When to book a room at Hilton Garden Inn New Braunfels
Price per night. Prices are not fixed and may vary with time.
Average nightly price per month
Average nightly price
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See most recommended stays in New BraunfelsGood to know
Value for money | Distance to city center | Nearest Airport | Distance to airport |
|---|---|---|---|
8.2 | 2.1 mi | San Antonio | 25.8 mi |
Everything you need to know for your stay in New Braunfels
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