Pros (+) Room was nice. Quiet. Beds comfy
Cons (-) Toilet not flushed when we arrived.
2 stars
Best Western Inn & Suites
1493 N I-H 35, New Braunfels, TX 78130-2816, United States
New Braunfels, TX
See location+1 830 625 7337Photos of Best Western Inn & Suites
Overview
Welcome to the Best Western Inn & Suites! The Region of Gruene, Comal and Guadalupe Rivers, Master Blaster Waterpark, Prime Outlets, and Tanger Outlets are just moments away from our New Braunfels hotel, and a big reason why many out of towners come here. Whether you want to cool off at Guadalupe River during the sizzling summer months or explore the possibilities at Schlitterbahn Waterpark, guests at our New Braunfels hotel know how to keep cool. A number of vacationing families and adventure seekers stay with us, and our friendly staff is all about making your trip as enjoyable as it can be. With easy interstate access, commutes are short, whether you are headed to a business meeting or another day of exploration. Adjoining rooms are available so that families and groups can stay connected, but still enjoy their privacy. Our fully renovated property is clean, comfortable and designed with the needs of guests in mind. Enjoy a free, full hot breakfast at our New Braunfels hotel, featuring eggs, assorted hot meats, stacks of hot waffles, pastries and cereal, your choice of yogurt and fresh fruits The meal is made complete with cups of your favorite cold juices or our famous 100% Arabica coffee. Every morning should start out with a flavorful, hearty breakfast so that you can tackle the day with the energy you need, and that is exactly what we provide. Golf is big in this region, and river tubing is a way of life. When you stay at our New Braunfels hotel, the Comal River is a short drive away and a favorite spot to spend the summer. However, business travelers with Resolute Health, Christus Santa Rosa Hospital, Team Industrial and construction crews also enjoy staying with us. We cater to all travelers, whether you are looking to show off your tubing skills or need to take care of a little work. Book your next room at the Best Western Inn & Suites, where value, location and service come together! Enjoy your stay.
Latest deals for Best Western Inn & Suites
*Total includes estimated local taxes & fees payable on check out.
Prices are based on 1 night, not including taxes and fees
Amenities at Best Western Inn & Suites
- Restaurant
- Free Wi-Fi
- Tea/coffee maker
- Coffee machine
- Free parking
- Business center
- Wi-Fi available in all areas
- TV
- Cable or satellite TV
- Free toiletries
Basics
- Free Wi-Fi
- Wi-Fi available in all areas
- Internet
- Linens
- Towels
- Fire extinguisher
- Free toiletries
- Shampoo
- Smoke alarms
- Heating
- Body soap
- Air-conditioned
- Trash cans
- Conditioner
Bathroom
- Additional toilet
- Bathtub
- Hairdryer
- Toilet
- Toilet paper
- Private bathroom
- Walk-in shower
Accessibility and suitability
- Non-smoking rooms available
- Increased accessibility
- Roll-in shower
- Shower chair
- Non-feather pillow
- Toilet with grab rails
Dining
- Microwave
- Restaurant
- Tea/coffee maker
- Refrigerator
- Food can be delivered to guest accommodation
- Coffee machine
Services and conveniences
- Business center
- Wake-up service
- Meeting/Banquet facilities
- Key card access
- Express check-out
- 24hr front desk
Bedroom
- Socket near the bed
- Alarm clock
- Sofa bed
- Wardrobe or closet
Pool and spa
- Spa
- Hot tub
- Pool
Media and entertainment
- Radio
- Cable or satellite TV
- TV
General
- Seating area
- Interconnected room(s) available
- Sofa
Laundry
- Laundry facilities
- Iron and ironing board
Workspace
- Fax/photocopying
- Desk
Health and safety
- Daily housekeeping
- Safe
Parking and transportation
- Free parking
Family friendly
- Complimentary breakfast
Reviews of Best Western Inn & Suites
7.5
Good
275 verified ratings
Wonderful
65
Very good
48
Good
45
Okay
18
Fair
35
Mediocre
11
Poor
53
Summary of reviews
Guests say
Guests frequently complained about the rude service from the manager and front desk staff, with many noting that the cleanliness of the rooms was subpar. Issues such as unpleasant odors, unclean carpets, and inadequate breakfast options were also mentioned. However, some guests appreciated the hotel's location and found the rooms to be well maintained despite the issues.AI-Generated from customer reviews
Reviews(1)
Q&A(5)
Tips(10)
Sort by:Most recent
Score by provider
7.6 out of 10
220 reviews
6.8 out of 10
20 reviews
6.5 out of 10
3 reviews
9.2 out of 10
1 review
All reviews
The questions and answers provided in this section are generated by an artificial intelligence model based on a summarization of user hotel reviews and hotel information.See more
They offer insights and recommendations from previous guests and hotel information to help future visitors enhance their stay at the hotel.
What are the best features of the hotel?
Guests have praised the awesome rooms, great breakfast, and nice staff, as well as the convenient location near local attractions.
What are the common complaints about the hotel?
Some guests have mentioned issues with musty smells in the rooms, low water temperature in the showers, and uncomfortable pillows.
What can I expect from the breakfast at the hotel?
The breakfast has been described as good, but some guests were disappointed by the early end time and the lack of clear information about the breakfast hours.
Is the hotel clean and well-maintained?
Guests have generally found the hotel to be clean and comfortable, with some mentioning that the maintenance of the building was great.
When is the best time to visit the hotel?
The high season is in June, and the low season is in September, so visitors may want to plan their stay accordingly.
The questions and answers provided in this section are generated by an artificial intelligence model based on a summarization of user hotel reviews and hotel information.See more
They offer insights and recommendations from previous guests and hotel information to help future visitors enhance their stay at the hotel.
Consider Room Accessibility
Some guests mentioned that the hotel offers rooms with increased accessibility, including features like roll-in showers and grab bars. However, it's advisable to confirm specific details about the room's accessibility, such as toilet height and bed height, to ensure it meets individual needs.
Plan for Breakfast Timing
Several guests noted that the breakfast provided was good, but some were surprised by the early end time. It's recommended to check the breakfast timings in advance to avoid missing out on the meal.
Verify Room Amenities
While some guests praised the cleanliness and comfort of their rooms, others encountered issues such as musty smells and outdated furnishings. It's advisable to confirm specific room details, such as the presence of a sofa sleeper or spa tub, to align expectations with the actual amenities provided.
Address Noise Concerns
A few guests mentioned noise-related issues, including highway noise and malfunctioning air conditioning units. Guests sensitive to noise may want to inquire about room locations and the functionality of amenities like air conditioning before booking.
Confirm Pool and Hot Tub Conditions
Some guests reported that the pool and hot tub were not clean during their stay. Those considering using these facilities may want to check for recent maintenance and cleaning schedules.
Check for Elevator Access
As the hotel does not have an elevator, guests with mobility concerns or heavy luggage may want to request a first-floor room in advance.
Clarify Payment Policies
A few guests experienced issues with overcharging or multiple charges during check-in. It's advisable to clarify payment procedures and verify charges before finalizing the booking.
Inquire About Nearby Attractions
The hotel's proximity to various attractions like Schlitterbahn Waterpark and Gruene Hall was appreciated by guests. It's recommended to inquire about nearby points of interest for convenient trip planning.
Address Staff Interactions
While some guests praised the helpful and friendly staff, others encountered rude or unhelpful behavior. It's advisable to address any concerns with the hotel management to ensure a pleasant interaction.
Verify Internet Access
Several guests mentioned limited or unreliable internet access, particularly in the rooms. Guests reliant on internet connectivity may want to verify the coverage and reliability of the hotel's Wi-Fi.
Location
1493 N I-H 35, New Braunfels, TX 78130-2816
What's nearby
- Museum of Texas Handmade Furniture0.5 mi
- New Braunfels MarketPlace0.9 mi
- Lindheimer House1.7 mi
- Prince Solms Park1.9 mi
- First Protestant Church2 mi
- Water 2 Wine2 mi
- Schlitterbahn Waterpark2.1 mi
- Sophienburg Museum and Archive2.1 mi
- Vineyard at Gruene2.2 mi
- Brauntex Performing Arts Theatre2.2 mi
- Landa Falls2.4 mi
- Gruene Hall2.5 mi
Policies
Check-in/Check-out | Check in anytime after 3:00 PM, check out anytime before 11:00 AM |
|---|---|
Cancellation/prepayment | Cancellation/prepayment policies vary by room type and provider. |
Essential information about Best Western Inn & Suites
Low season | September |
|---|---|
High season | August |
Average price (weeknight) | $97 |
Average price (weekend night) | $133 |
When to book a room at Best Western Inn & Suites
Price per night. Prices are not fixed and may vary with time.
Average nightly price per month
Average nightly price
KAYAK's top tips for your stay at Best Western Inn & Suites
FAQs when booking at Best Western Inn & Suites
Nearby hotels and places to stay
Closest
See more nearby staysMost recommended
See most recommended stays in New BraunfelsGood to know
Value for money | 7.5 |
|---|---|
Distance to city center | 2.1 mi |
Nearest Airport | San Antonio |
Distance to airport | 25.7 mi |
Everything you need to know for your stay in New Braunfels
Complete your trip
Popular destinations