New Castle Hotels

Staff was great.. Location convenient except for one of only 2 access roads was covered with 2' of water and closed.. This hotel sat unfinished for many years as a result of its owners trying to defy local ordinances. When the current owners took over its very apparent that the finishing construction was rushed, and there was little to No attention to detail, or even quality. Our room which was a deluxe suite was very nice and contemporary on first appearance. But stepping into the vast bathroom the lack of ATD, and current maintance was apparent. The ceiling covering the air duct was peeling paint from one side of the room to the other. 75% of the grout around the jacuzzi tub was either missing or falling out and the tiles around the base were falling out.. The toilet paper holder was so far from the toilet that you had to literally get up from the toilet to reach it and I'm 6' tall. We checked in 2 the 2 rooms we had reserved around 7:45pm and neither of our rooms were ready at almost 8 at night. My wife and I headed to the bar for a much needed drink and appetizer. Upon arriving at the lounge, I asked the bartender what she recommended. I was told that the shrimp, tomato,avocado with "garlic and olive oil" (as described on the menu) was " the best thing on the menu". When it arrived it was a bowl of shrimp tomatoe concasse, and diced avacado (way over ripe) drowned in a heavy cheese sauce. There was no.mention of cheese, cream or dairy on the menu, nor by the bartender who reccomended it. This is the Sheraton? Come on..this is simple stuff. I am a professionally trained chef, and have successfully opened and managed over 17 restaurants in my career. This is just basic common sense for a beginner to accurately describe your menu items. What if I or my guest were lactose intolerant? The menu implies something light and fresh, but what you get is the exact opposite. Big thumbs down here. Looking around there is indication, after indication once again that there is little to no care or pride put into maintaining this property. Crown molding all over is not even close to fitting together properly, carpet in common areas is pulling away from walls and stairs, almost every window we saw in the common areas was filthy and covered with hand prints. Just not what I would.consider as standard for a Sheraton, that is fairly new.. I want to be clear that every staff member I interacted with was incredibly polite and accomadating which shows that there is a manger in place with great pride for their staff. I'm guessing based on professional experience that there is non existent ownership in place that requires the staff to operate on a shoestring budget and that puts the margin before all else.

Clean nice rooms Pool was dirty. Too many occupants in the pool. Hot tub was broke and dirty