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Staff Bedsheets wasn't clean
Wonderful customer service, comfortable and very clean rooms, and an awesome price! I loved everything!
Only thing wrong was late at night had young females running and Loud in the hallway.
I liked the amenities in the room , the coffee served was good and the bed was very comfortable. I liked the jet bathtub in the bathroom. I didn't like that the room didn't have any Windows to the outside. It only showed Windows to the hallway of the hotel. It was weird because people walking in the hallway could see into our room. The room also had some random stains on the couch and on the wall. I think the room overall was clean but they missed a few spots during cleaning.
Stayed one night on a road trip. Can't beat the location right off the highway. Comfortable bed, great air conditioning, great night's sleep.
Staff was great.. Location convenient except for one of only 2 access roads was covered with 2' of water and closed.. This hotel sat unfinished for many years as a result of its owners trying to defy local ordinances. When the current owners took over its very apparent that the finishing construction was rushed, and there was little to No attention to detail, or even quality. Our room which was a deluxe suite was very nice and contemporary on first appearance. But stepping into the vast bathroom the lack of ATD, and current maintance was apparent. The ceiling covering the air duct was peeling paint from one side of the room to the other. 75% of the grout around the jacuzzi tub was either missing or falling out and the tiles around the base were falling out.. The toilet paper holder was so far from the toilet that you had to literally get up from the toilet to reach it and I'm 6' tall. We checked in 2 the 2 rooms we had reserved around 7:45pm and neither of our rooms were ready at almost 8 at night. My wife and I headed to the bar for a much needed drink and appetizer. Upon arriving at the lounge, I asked the bartender what she recommended. I was told that the shrimp, tomato,avocado with "garlic and olive oil" (as described on the menu) was " the best thing on the menu". When it arrived it was a bowl of shrimp tomatoe concasse, and diced avacado (way over ripe) drowned in a heavy cheese sauce. There was no.mention of cheese, cream or dairy on the menu, nor by the bartender who reccomended it. This is the Sheraton? Come on..this is simple stuff. I am a professionally trained chef, and have successfully opened and managed over 17 restaurants in my career. This is just basic common sense for a beginner to accurately describe your menu items. What if I or my guest were lactose intolerant? The menu implies something light and fresh, but what you get is the exact opposite. Big thumbs down here. Looking around there is indication, after indication once again that there is little to no care or pride put into maintaining this property. Crown molding all over is not even close to fitting together properly, carpet in common areas is pulling away from walls and stairs, almost every window we saw in the common areas was filthy and covered with hand prints. Just not what I would.consider as standard for a Sheraton, that is fairly new.. I want to be clear that every staff member I interacted with was incredibly polite and accomadating which shows that there is a manger in place with great pride for their staff. I'm guessing based on professional experience that there is non existent ownership in place that requires the staff to operate on a shoestring budget and that puts the margin before all else.
Clean nice rooms Pool was dirty. Too many occupants in the pool. Hot tub was broke and dirty
Great location and free shuttle service was nice to and from downtown. Pricey on top of $25 cost for parking fee
I found hair in my shower from someone else, bed sheets stained, towels dirty, poor service in restaurants.
Upgraded for free because kayak booked us a handicapped room when we didn't need one. Staff was nice and place was clean. Kinda loud at night and faucet in bathroom dripped all the time.
The staff is friendly, rooms are clean though spartan (almost military). There are many restaurants nearby and some are 24 hours so if you are working late you can still find food near the hotel Pool is closed and the temperature reached 100; staff said pool had been broken for two years. The hotel is next door to an airport though it is now only private planes so relatively quiet.
The proximity to the airport is a 2 minute walk…which is bad if you like peace and quiet The police were already on site when I arrived. Location is not the best and staff was not the friendliest. In the room, there are half size pillows and the beds are fairly uncomfortable
it was good service, the people were nice, and the bed was comfortable. I will be staying again the water in the room took too long to get hot, and we had alittle trouble with the key card
Restaurant staff and food was incredible and convenient. The area around this hotel dormant look like a place we'd like to be walking around at night.
Very spacious and clean. Very courteous staff Bathroom needed to be updated
Very comfy bed. Courteous staff. Convienent parking garage. And Pure Bread bakery one block away was great for breakfast.
I loved the big bed and the cleanliness of the rooms. I didn't like that the television in the sitting room didn't work and the coffee maker was dirty.
Area was super convenient, fast pace to move through hotel , I hate waiting for ever for an elevator. The room was amazing for the price , love being a Starwood member most worthy membership . Well done Sheraton ! See yous soon Staff got a little attitude at front desk at one point but it was fine
Got a free breakfast coupon for the buffet, which was great.
Scratchy sheets, drab interiors
Staff were helpful from moment we arrived to departure. Beds were very comfortable and room (on the HHonors floor) was clean and well appointed. Buffet breakfast could be trimmed down (omelet bar was barely used) and then included in room rate. Parking is also $15 extra if you add it to your hotel bill. You still park your own car and then get ticket validated at front desk. OR, just hold on to your ticket, don't have it added to your bill, and pay just $11 for an overnight stay to the parking lot attendant!
Friendly bar staff Had to pay for parking Had to pay for Breakfast, even continental breakfast
The location was convenient for our purposes, but there wasn't much to do in the area. If you went out at night there really wasn't anything open. It's the sort of area that closes down after 5 p.m. The staff was friendly and the space was clean. Overall, it was a good value for the money. The bathroom drain was slow running, but that was the only problem with the room. The location is really better suited for business then for a leisure visit.
room décor, tv, and internet service paying for parking
Parking was not included and no breakfast. Most other hotels include these things for the price.
contemporary appointments friendly helpful staff not soundproof rooms
brand new hotel, very clean. friendly, caring personnel very noisy AC bad wall soundproofing
Very impressed with The Westin. The room was very clean and comfortable. Great choice for a laid back weekend to just getaway from the city. Good location. We would definitely come back for another stay.
The staff and cleanliness of the hotel WAS AWESOME The heated pool wasn't even warm
The beds were awesome and the room was very clean. A very good location at the waterfront. The staff was very accommodating. The elevator noise was irritating. We thought at first it was the heater but later found out it was the clang of the elevator. The breakfast was fair but the burger we had the night before was great. No other complaints.
The staff was present, courteous and helpful at all times - a rare treat in a hotel these days!
nothing lack of service lack of amenities
Got to this "hotel" at 11:30pm. First I got keys to a room which they also used as storage. After complaining they gave me the keys to a second room. Both beds on the second room had hairs and dirt under the conforter. They told me it was one of the best rooms and if i wanted they could show me other "good rooms". I drove 5 minutes away and paid $25 extra a night and stayed in a Best Western that had free breakfast, a great location and was spotles. Lesson learned. Spend a little more but have a stay in a great place. Do yourself a favor and avoid this super 8.
The good- the staff definitely works hard. Courteous desk staff. Completely clean, no bugs or evidence of bugs, which is more than what I expected, updated, new-looking linens and decor. The TV has a reasonable channel range, and the bed isn't uncomfortable. Water was fine, hot water available and with decent pressure. We didn't eat at the breakfast provided, so I can't comment on it, but I can say that there is an IHOP pretty nearby. There was an odd smell in the room when we first walked in, sort of chemically, but nothing unbearable. I'd rather smell chemical than something sketchy, and soon we didn't notice it at all. There is some noise from the highway, and I don't know if the couple in the room above ours were over exuberant or the walls are just thin, but I was definitely kept up by their activities. There were some repair issues-the toilet was even but its seat was not because it was missing a piece. There were a few other minor repairs needed. The staff is trying, the hotel is clean and up to date, the price is reasonable, but I wouldn't want to stay here more than one night. I don't know that I'd stop in again. It wasn't bad, it just wasn't great.
Call business standpoint everything was on point front desk people are nice room is clean if you have any problems there is there to help you would recommend to other business Travelers I wish breakfast is on a little bit earlier or they had muffins available if you were hitting the road before the buffet started
We arrived after midnight, and everything went smoothly checking in and out with the professional staff. The room was nicer than I expected given the price and was right off the highway. Very clean and no street noise--the rooms all face away from the interstate--with plenty of space to lay out bags so we could get to sleep quickly! The included breakfast got us to the other end of the turnpike no problem and there was a cheap gas station right across the street. The heater's cycling disrupted our sleep a little. I think we could have set it differently to make this less of an issue, but we arrived late and didn't spend much time looking at it. Also, the shower curtain was too short and allowed some water to leak on the bathroom floor. This might be more annoying for people staying more than one night, but we just used some of the extra towels to stand on.
New hotel, staff was great and very helpful None
The staff was very professional, friendly and flexible. We originally planned to stay for three nights but b/c of a blizzard we had to stay two additional nights. The microwave needs replacing as the turn table did not rotate. Also, the televisions were not HD so the pictures were blurry.
The beds were comfortable and the room had everything I needed for one night. I found a cockroach in the bathroom.
Rooms were spacious, well-designed, & had excellent lighting. Breakfast during the week was fine (eggs), but on Sat., Sun., & Mon., they serve a terrible chipped beef & gravy on biscuits- inedible. That alone would prevent me from staying there on weekends.
All conveniences were there. You might want to add another computer for guest use, as one week night I did find both computers in lengthy use by one person and his partner. Inasmuch as my stay included time during the Passover Jewish holiday, your breakfast buffet should have included Passover matzoh as one of the available choices, and there was none. This would seem to show some ethnic insensitivity, since Jewish patrons should not eat bread or similar baked goods on this holiday.
Every night my sleep was interrupted by a very loud noise coming from a backing up garbage truck that sounded like a giant alarm clock. Front desk promised but failed to move my room. They also swore that the truck won't be back on my last night of stay, yet once again I was woken up prematurely.
The staff are amazing! They go out of their way to help,are super friendly, and love their jobs! Breakfast is 'ok'. but there is always plenty, and it's fresh. They encourage you to use dining room for family events! Rooms are quiet and spacious! Rooms are a bit dated, but they are CLEAN! I love this hotel- it is our go to place every time we're there- visiting, family events, etc. The only negative I can think of is I would pick a better coffee to have in the lobby...:-)
Hotel was very nice, clean, updated and in an extremely convenient location. The customer service and attention to detail by the staff was top notch. Staff was kind and courteous, they truly went the extra mile to make our stay the best it could be. no, we were beyond satisfied with our stay, no complaints
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Quiet Fridge didn't work.
Front desk staff excellent Cleanliness of room, no coffee maker or microwave
Clean, free wifi, free parking, free pop corn one night, free soup one night and free business center for guests. Professional, courteous staff and the front desk was extra, extra professional, polite, and very courteous. No
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The best part of the hotel were the cookies and free wifi. I hated the way the room was arranged and the cable channels they offered.
Right in the center of thing on concord pike. Some added touches of free coffee, tea, hot cocoa and soup in lobby.
Hotel employee checked me in, and made fun of my name, Lee Harvey. I've heard it before and told him to go easy on that. He persisted in making fun of it. I objected again, and he said, 'There's no harm in one more Oswald joke is there?' Wow.
Friendliness of the staff Romm seemed a little small.
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The 2 room suite is great. Have stayed here in the past and it's always immaculate! Nice, comfortable bed/bedding. Quiet. Wonderful breakfast buffet. Great coffee. Very accommodating staff. Always look forward to staying here when we visit family in the area. There used to be a pond and walking trail behind the hotel with a seat/swing beside it. It was the perfect place to sit and catch your breath. Unfortunately, "progress" has taken its toll and now there is a structure being built there. A walking trail still exists, but the pond is gone. Sometimes change is not for the best.
Staffer Ali was wonderful I appreciate the hot breakfast Love the quiet, spacious suites Really really appreciate the link with the JCC Nothing that I can think of