New Castle Hotels

The staff is friendly, rooms are clean though spartan (almost military). There are many restaurants nearby and some are 24 hours so if you are working late you can still find food near the hotel

Pool is closed and the temperature reached 100; staff said pool had been broken for two years. The hotel is next door to an airport though it is now only private planes so relatively quiet.

Got to this "hotel" at 11:30pm. First I got keys to a room which they also used as storage. After complaining they gave me the keys to a second room. Both beds on the second room had hairs and dirt under the conforter. They told me it was one of the best rooms and if i wanted they could show me other "good rooms". I drove 5 minutes away and paid $25 extra a night and stayed in a Best Western that had free breakfast, a great location and was spotles. Lesson learned. Spend a little more but have a stay in a great place. Do yourself a favor and avoid this super 8.

The good- the staff definitely works hard. Courteous desk staff. Completely clean, no bugs or evidence of bugs, which is more than what I expected, updated, new-looking linens and decor. The TV has a reasonable channel range, and the bed isn't uncomfortable. Water was fine, hot water available and with decent pressure. We didn't eat at the breakfast provided, so I can't comment on it, but I can say that there is an IHOP pretty nearby.

There was an odd smell in the room when we first walked in, sort of chemically, but nothing unbearable. I'd rather smell chemical than something sketchy, and soon we didn't notice it at all. There is some noise from the highway, and I don't know if the couple in the room above ours were over exuberant or the walls are just thin, but I was definitely kept up by their activities. There were some repair issues-the toilet was even but its seat was not because it was missing a piece. There were a few other minor repairs needed. The staff is trying, the hotel is clean and up to date, the price is reasonable, but I wouldn't want to stay here more than one night. I don't know that I'd stop in again. It wasn't bad, it just wasn't great.

Upgraded for free because kayak booked us a handicapped room when we didn't need one. Staff was nice and place was clean.

Kinda loud at night and faucet in bathroom dripped all the time.

I liked the amenities in the room , the coffee served was good and the bed was very comfortable. I liked the jet bathtub in the bathroom.

I didn't like that the room didn't have any Windows to the outside. It only showed Windows to the hallway of the hotel. It was weird because people walking in the hallway could see into our room. The room also had some random stains on the couch and on the wall. I think the room overall was clean but they missed a few spots during cleaning.

Staff

Bedsheets wasn't clean

Very clean

Breakfast was just ok

I was on a business trip. The wireless internet worked well. The room was clean.

I was put in a room next to the elevator (because of the booking.com price?) Road noise from the turnpike was noticeable.

The location was convenient for our purposes, but there wasn't much to do in the area. If you went out at night there really wasn't anything open. It's the sort of area that closes down after 5 p.m. The staff was friendly and the space was clean. Overall, it was a good value for the money.

The bathroom drain was slow running, but that was the only problem with the room. The location is really better suited for business then for a leisure visit.

Scratchy sheets, drab interiors

Restaurant staff and food was incredible and convenient. The area around this hotel dormant look like a place we'd like to be walking around at night.

Very comfy bed. Courteous staff. Convienent parking garage. And Pure Bread bakery one block away was great for breakfast.

Every night my sleep was interrupted by a very loud noise coming from a backing up garbage truck that sounded like a giant alarm clock. Front desk promised but failed to move my room. They also swore that the truck won't be back on my last night of stay, yet once again I was woken up prematurely.

small rooms

Location was perfect, close to shopping and food, rooms beautiful, great visit!

Nothing

Convenience and cost

Air conditioning is too noisy.

Remodeled since last visit.

Maid service could have been better.

The breakfast is large and more generous as well as versatile than expected or served at other hotels. The staff is very friendly and accommodating. I was in wilmington for a seminal and won't hesitate to stay here again in the future!

No

location and daily breakfast

it shows it's age

the service and willing to accommodate my disability need

no...none that I can recall...everyone has been very comforting and very in tune with my disability needs and accommodations to be put on the 1st floor near easy acceseptible areas to get to the grocery store and Drug Store...

Staffer Ali was wonderful I appreciate the hot breakfast Love the quiet, spacious suites Really really appreciate the link with the JCC

Nothing that I can think of

The 2 room suite is great. Have stayed here in the past and it's always immaculate! Nice, comfortable bed/bedding. Quiet. Wonderful breakfast buffet. Great coffee. Very accommodating staff. Always look forward to staying here when we visit family in the area.

There used to be a pond and walking trail behind the hotel with a seat/swing beside it. It was the perfect place to sit and catch your breath. Unfortunately, "progress" has taken its toll and now there is a structure being built there. A walking trail still exists, but the pond is gone. Sometimes change is not for the best.

Terrible breakfast

It was very peaceful and relaxing and very close to restaurants and shopping areas. Free parking!! And Comfy Bed!!

Had to wait until staff came to the front desk for several minutes and was not informed of what time breakfast was served.

Front desk staff excellent

Cleanliness of room, no coffee maker or microwave

Everything

No complaints

New hotel, staff was great and very helpful

None

The staff was present, courteous and helpful at all times - a rare treat in a hotel these days!

The beds were awesome and the room was very clean. A very good location at the waterfront. The staff was very accommodating.

The elevator noise was irritating. We thought at first it was the heater but later found out it was the clang of the elevator. The breakfast was fair but the burger we had the night before was great. No other complaints.

location to downtown

it did not provide all of the amenities described online

NOT A BLESSED THING!!!!!!!

The entire experience was awful to put it mildly. The room stunk terribly, the light fixture between the beds was broken, it shorted out on me when I tried to light it. That is just to start. I have pics of how bad it was. In short, we hated everything!!!

Nothing, I left. The owner was rude and demanded I hand over $90 "pet fee" for leaving my 3 dogs in the car.

I was informed that the pet policy was to charge $15 PER PET PER NIGHT, even if they never set foot in the room!!! Not only is this pet fee higher than most motels, but nowhere does anyone charge for dogs that are kept in the guest's CAR overnight and never enter the room. UNBELIEVABLE. I always pick up after my dogs, and make every effort to keep the grounds clean.