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Clean room and spacious. Quiet every night One morning breakfast was cold. Heaters must have went out without employees knowing it.
I have stayed at Hyatt Places around the nation and it is always pleasant. Rooms are clean and have a nice sized desk. They also always have a sitting area which makes the rooms more spacious and studio like. They have refrigerators but it would be nice to have a microwave.
Rooms were spacious and comfortable.
Loved the lobby area. My whole family loved the amazing breakfast!
Very clean & comfortable. Extremely friendly staff. We will definitely return.
The beds were comfortable and the central air was nice, it's also a good central spot for travel. Wasn't very user friendly. Pool is was too shallow, and there's little ventilation in there. Not much to keep you at the hotel enjoying yourself. It's more or less there just for the convention center and travelers. Not exactly going all out for the tourist. Parking is not free.
The hotel connected to the Embassy Theater, and all events for the NABBA championship were easily accessible. The food was mediocre at best (stale bread, powdered eggs, burnt coffee), and the water had a funky smell. The shower left me itching for the entire stay. I'm certain that it was the water because I used the same soap, shampoo, and other products that I use at home. We were told that Fort Wayne experiences the water phenomenon after a quick snow melt, but it was very inconvenient. Downtown Fort Wayne loses points for being a ghost town much of the time. We saw very few people walking around, and lots of empty buildings. All of the businesses closed early. Bars stopped serving food or closed altogether by the time our events were done, and there were no 24-hour drug stores in the vicinity.
I liked the location. Parking was easy. Bed was comfy The glasses in my room were crusty dirty. The beautiful atrium windows were too dirty to enjoy the morning sun and every time I walked by desk there was usually a group of employees chatting. I really had higher standards for the Hilton
Room was clean. Pool was nice for the kids. Beds were terrible! Couldn't sleep because of the plastic covers on the beds. The breakfast was mediocre.
The cost was quite reasonable. Very convenient to Interstate 69. There were several small things that needed maintenance in our room that we reported. The breakfast was just so-so.
The mattress was really hard and not comfortable.
The rooms were very clean and the bed was very comfortable too. And the room was a good size. Very comfortable stay over all. Nothing really to complain about. Only an overnight stay, but very comfortable.
Good location. Easy access off interstate. Clean facility Breakfast mediocre at best.
Pool and Hot Tub No vent in restroom. Ac/heat Fan would not stay on Room smelled like a smoker ha state there previously Shut breakfast down early.
Good location for Vera Bradley Outlet Sale. Spacious room.
Room had a full kitchen with basic kitchen supplies (plates, cups, pans, etc) and a fireplace! New carpets, furniture, bedding.
Best beds around Room not exactly as I wanted
It was a great well cleaned and nice facility
Free Dinner and Free breakfast, Very clean spacious rooms, Not your regular hotel feel. Very nice stay
The office employees were always welcoming and helpful. The breakfast was very well stocked and the food was good. My room was clean and everything I needed except dish soap was in the kitchen area. I especially appreciated having the automatic ice maker in the refrigerator so I didn't have to trek to an ice machine.
Nothing. This was the only time I have ever had concerns for my family's safety, and by far, was our worst hotel experience ever. There were large groups of people who stayed in the room above us who were very loud, stomped up and down the stairs, yelling profanity loudly outside our room, and were otherwise very disruptive at all hours of the morning. Around midnight, after their carrying on had been going on for three hours, I called the front desk. The person on duty asked them to leave, which caused a loud and contentious confrontation. They continued to be loud, and the employee came back at 2 am, at which time I believe the police were called. The police came between 2-3 am, and there was continued yelling and confrontation. Between 3-4am, another person showed up, looking for the groups who had been escorted out earlier. Had I not had two sleeping children, we would've packed up and left. The next morning, as I was loading the car to leave, there was a small baggie of what appeared to be drugs on the ground in the parking lot. I am now attempting to get answers for how this is allowed to happen. Do not stay at this hotel, and do not book hotels through any other process than the hotel itself. No one seems willing to assume responsibility for this mess. The hotel contends that this is an issue with the third party search engine and booking service. The search engine claims no responsibility since they are not directly involved with the maintainence of the facilities. This quickly becomes a difficult deniability scheme, resulting in time-consuming back and forth to resolve the issue.
Plenty of space in the room, very good parking with wide slots so side doors could be opened without squeezing out, good facilities for working evenings, or just sitting on the couch to read. Good location convenient to restaurants, Interstate and shopping for incidentals. Daily room makeup was erratic but they got the essentials (towels, etc.) right. Lavatory sink stopped didn't open fully so the basin filled up while washing and shaving.
did not end up staying....never was informed that the pool was under renovation...that's why we chose to stay there for our kids.....very frustrated!........did not have a large window of opportunity to swim because we were there to visit our other grown children in the area and to watch our daughter play her soccer game at a local university in the evening.....the afternoon was spent dealing with this situation and then trying to find another hotel...ended up at one without a pool...very disappointing!!!!
Helpful staff Cold floors stepping onto in bath area doors not licking well entrance 2 ways
At the last minute you were able to take in my pets At a great rate.... Thx again Close to don ayers dealership were I bought a car... Great breakfast ., nice pool & hot tub....
Leaving it behind Zombies in the parking lot
They had sugar in the raw at breakfast Staff non existent Room dirty Got a chemical burn on my legs from pool having too much chlorine
It was clean, comfortable, easy to find & close to a few places to eat. Breakfast options in their buffet were good. My wife liked the elliptical and treadmill in the workout room. Good value for the $. Nothing. I would stay there again.
We were lucky to be booked into a room with handicap accessibility and the room was spacious and well-appointed. We couldn't stay longer because we had to go back home.
The location was perfect for our travel path and the wedding venue we were attending. Bed uncomfortable/ pillows were horrible/ refrigerator barely chilled anything and the "hot breakfast" lacked in taste and freshness. Front desk breached security by giving out room number upon request to another
Clean and free breakfast. Close to downtown.
Breakfast was great Cable kept going out, power went out once
Everything was nice and clean. Good breakfast. Staff was helpful. AC was easy to set with temp numbers instead of a dial.
Good price, had everything we needed, everything was clean and well kept.
The rooms were quiet and clean, nice pool and hot tub, centrally located to the university and shopping. Room did not have microwave or refrigerator, restaurant required prepaid breakfast coupons not given at check-in so we had to wait through checkouts in order to get coupons each day. The staff was not familiar with protocol as each day they looked surprised that I was asking for breakfast coupons but knew exactly where to find them. Prepaid breakfast did not include coffee or taxes which added to confusion.
No real concerns. We had an average stay. Thin walls
Really , All The hotel staff were very friendly, helpful and cooperative they did their best to help me.actually It is the best hotel I have ever stayed in.The hotel is very clean and tidy..The breackfast is tasty with differnt kinds. The airport shuttle arrive quickly on time.Really I liked this hotel too much and I found it afive star service in this Hotel.I strongly recommend this hotel to any one visit fort wayne. Nothing
location and convenience. I would definitely stay here again and would recommend it to others. A little too close to the interstate, noisy. The free breakfast was just O.K.
Quiet, clean. Great nights sleep. Breakfast area. If you wanted anything, you had to buy it from a vending machine.
I didn't enjoy anthing about the hotel. They had bed bugs. The employee tried to give my husband and I a new room with dirty bedding and a leaky ceiling but we refused . Overall a horrible experience!
Rooms are clean Quiet (more on this) Cheap I have stayed here several times and its always been a great stay. Family vacation????? not really. Coming through town and need a cheap place to stay...great. This will be a con for some and a pro for others Its right next to Brandy's Gentlemens Club Across the street from a Major truck stop. Driving down the road you are going to think seedy but its a great place and I have never had trouble.
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Efficient check in and out, large well furnished room, very nice all around. It's a bit tricky to find the entrance - even our GPS was confused.
Great hotel for the price. I would definitely stay here again The breakfast wasn't the best, but what hotels is? Haha
Would like to acknowledge hotel employee at the front desk for his professionalism and courtesy. It was a short stay, but I always felt welcome and taken care of. I will come back here again for sure.
Room was superb, staff friendly, clean, breakfast very nice.
Location is convenient Hotel Staff is incompetent to say the least!!
Size of the room and the bed was very comfortable. They let me check in early at 9:00 A.M. that was a big help. The fireplace in the room did not work. I never notified the staff as I was only staying one night and it didn't make any difference to me. Hard to get in and out of if you are traveling West on 24.
very clean, friendly staff, comfortable and trendy lobby, beautiful fireplace Breakfast was delicious with lots of healthy and hot food choices!
We loved Hotel employee at the front desk! She was so friendly and genuine when we chatted with her. Great brakfast with lots of choices!!! No
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Rooms are great, super clean and quiet.
This guest did not leave comments about this hotel.
We had a late check in and Larry was at the desk. He was so pleasant and wanted us to have a great stay. We could ask him anything and he would help above and beyond. This started our stay in a very upbeat way because he was so nice. No sound buffer between rooms. We were woke up at 5:00 am by the guy in the next room talking on his phone.
Customer services were great
I booked my room with kayak, but when I checked in using my confirmation code, they asked for all my information. Staff did not seem knowledgeable of what they were doing. Turns out the charged my card directly in addition to the booking I already had. Have not attempted to sort that out yet. It is interesting the charge was 30% cheaper than my original booking through kayak.
location staff was rude, pool out of commission with no rebate to customers to make up for that fact, dirty room
Hotel staff was friendly and professional, room was clean and well furnished. No breakfast included with rate, no lobby coffee available. Who doesn't have coffee in lobby these days?
Everything was fine once I figured out that I had to let the hot water run about 10 minutes to get hot. Must be running up their water and electric bills if everyone has to do this.
I liked the location, the included breakfast, comfy beds, clean room, fridge and microwave, and friendly check-in. While checking out, two staff members behind the counter had somewhat of a disagreement. The male employee was disrespectful and condescending to the female right in front of us at the desk, even though the female was trying to help us at one point. It was awkward and unprofessional. I had a question about an extra $100 hold that had been put on my credit card (seemingly) by the hotel. I couldn't really get a final answer from them about the issue until the male employee stopped angrily saying to the female employee, "I'VE GOT THIS," and actually let her help solve the problem.