Guest reviews
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Overall Rating
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9.7 "Terrific location."9.6 "96%
liked the proximity to sightseeing ." 9.9 "City centre within easy reach , said 99%." 10.0 "Near to public transport , according to 100%." 9.3 "93%liked the proximity to shopping ." 8.2 "Easily accessible by car , said 82%." 10.0 "100%enjoyed the restaurants & bars nearby ." 7.3 "Great parking , according to 73%." -
9.4 "World class service."9.7 "97% found the
staff to be very friendly ." 8.7 "87% said thereception staff was great ." 9.3 "93% thought theservice was very professional ." 7.5 "Housekeeping was great , according to 75%." 9.0 "Lovely bar service , according to 90%." -
8.0 "Breakfast is good."
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7.4 "Internet works."10.0 "100% thought it was a
great value ." -
6.6 "Sufficient wellness & sports facilities."
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6.5 "Rooms are ok."6.1 "61% said the
view was so-so ." -
6.2 "Average comfort."6.9 "For only 69%, the
noise level was all right ." -
6.1 "Pool is mediocre."
Overall Rating
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9.6 "Terrific location."9.8 "98%
liked the proximity to sightseeing ." 9.8 "City centre within easy reach , said 98%." 10.0 "Near to public transport , according to 100%." -
9.4 "World class service."9.7 "97% found the
staff to be very friendly ." 9.4 "94% thought theservice was very professional ." 8.6 "86% said thereception staff was great ." 7.5 "Housekeeping was great , according to 75%." -
7.6 "Good breakfast."
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7.5 "Internet works."10.0 "100% thought it was a
great value ." -
6.8 "Sufficient wellness & sports facilities."
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6.2 "Rooms are ok."6.4 "64% said the
view was so-so ." -
5.9 "Average comfort."6.7 "For only 67%, the
noise level was all right ." -
5.8 "Pool is mediocre."
Overall Rating
-
9.5 "Terrific location."9.6 "96%
liked the proximity to sightseeing ." -
9.4 "World class service."9.8 "98% found the
staff to be very friendly ." 8.9 "89% said thereception staff was great ." 9.3 "93% thought theservice was very professional ." 7.2 "Housekeeping was great , according to 72%." -
8.1 "Breakfast is good."
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7.3 "Internet works."10.0 "100% thought it was a
great value ." -
6.7 "Sufficient wellness & sports facilities."
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6.3 "Rooms are ok."5.7 "57% said the
view was so-so ." -
6.2 "Average comfort."
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5.9 "Pool is mediocre."
Overall Rating
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9.7 "Terrific location."
-
9.5 "World class service."9.8 "98% found the
staff to be very friendly ." -
6.5 "Rooms are ok."
-
6.2 "Average comfort."
Overall Rating
-
9.7 "Terrific location."9.7 "97%
liked the proximity to sightseeing ." -
9.0 "World class service."9.8 "98% found the
staff to be very friendly ." 8.8 "88% said thereception staff was great ." 9.1 "91% thought theservice was very professional ." 7.1 "Housekeeping was great , according to 71%." -
8.0 "Breakfast is good."
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7.5 "Good vibe."9.2 "92% said it was a
stylish hotel ." 8.1 "81% thought, thehotel was modern ." 8.2 "82%enjoyed the friendly atmosphere ." -
7.3 "Internet works."10.0 "100% thought it was a
great value ." -
6.6 "Rooms are ok."
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6.3 "Sufficient wellness & sports facilities."
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5.9 "Pool is mediocre."
Recent reviews
- All reviews
- Positive
- Neutral
- Negative
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10.0review from
The decor was really cute, nautical themed! The bed was comfortable and we were able to actually sleep three in the middle of Time Square with one queen on the bottom and a double (I think, that or a twin, but it felt a little bigger) on top! A short walk to the theatre district and close to all the hustle and bustle, but nicely contained. The breakfast was included in our price and it was actually worth it, there was a wider assortment than I usually see in hotel breakfasts and it was served until noon when we were there. I would say overall the amenities put us over the top for the trip. If I had to stay in the middle of the city again, I'd definitely try for this hotel again. There was a few small areas in the room that were peeling and I think a different ladder to get to the top "bunk" would be safer. The tiny metal rungs were a bit precarious (maybe something slightly slanted with larger steps to get up?).
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10.0review from
I am not a big fan of being in the middle of Times Square, however Room Mate Grace has a very cozy, boutique feel, which I love. The staff are friendly and I love the design details (ex: dimmer switches!) of the rooms. I am looking forward to staying at Room Mate Isabella in Florence in a month!
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5.6review from
The decor was cute. When we went to check-in, the person at the desk couldn't find our reservation (which we placed through Kayak). So he had me show him my confirmation email via my phone. Okay, sure, that's fine. But then he made me email the confirmation to his personal email because he said their accountant would need it.... It was bizarre. I checked that confirmation email up and down later on to make sure there was nothing he could use to steal my identity or commit credit card fraud. Anyway, forwarding my confirmation email to the clerk's personal email just seems very messy and unprofessional. He also charged an additional $25 to my card "in case of extra charges". When I checked out, I did not receive any notice about extra charges. A week later, I still do not have this extra charge back. The wallpaper in the room was peeling. The bed was definitely not the typical comfy hotel mattress I'm used to... it was very firm and the pillows had rough and cheap feeling cases. The bathroom set up is weird. The shower, toilet, and sinks are all exposed to the room. There is a sliding mirror that can either cover the toilet or the shower... not both at the same time. If you like privacy when you use the toilet, this may not be the place for you.
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7.7review from
Excellent location in the middle of the time square... the staff were so nice and helpful and gave us very good advices. Rooms were so clean and comfort. It's the best option if you are looking for a good location and convenient price .
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6.0review from
The bed was very comfortable. The shower was great. The room was very small - but fine for my purposes. It would be too small if you needed to spend a lot of time in it for any reason.
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8.0review from
had a lovely time in hotel the best thing was you were aloud smoke in your room
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6.7review from
Clean, comfortable room. Excellent comfortable bed Differing abilities of staff to book taxis. One said "Come to the front desk shortly before it is needed & we will call them." When we did this we were told to go down to Times Square & hail a passing Yellow Cab.
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7.3review from
location was fab and staff really friendly room was smaller than expected but it was what we needed
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8.0review from
The location just off Times Square was fantastic. The breakfast was excelent and facilities wee great. we would definatly go again
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8.0review from
Excellent central location for sightseeing and while the rooms are cozy, they're more than enough. With NYC to explore, you only need a bed to rest your weary head in! Paid just over $900 for 5 nights for the room which is great value for money. Booked a petite room with a double bed and were offered a free upgrade to a standard room with twin beds. Staff were really friendly and happy to chat over breakfast - I personally prefer that to formal hotel 'attentiveness'. Found no issue with the breakfast area - stayed Thanksgiving weekend and were having breakfast around 9am. It was busy but manageable and staff would clear an area asap.
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7.6review from
Very friendly staff. Very nice room. Breakfast was good. We particularly liked the 24/7 swimming pool: very cool at nights, with music from a DJ and drinks from the bar. There were no hangers in the room to dry the towels after showering.
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5.6review from
The location was very convenient, the bed was super comfy, and the price was rather reasonable compared to the other hotels in the area. The evening pool "party" was a little scandalous, there were some questionable things happening, definitely not a place to take the kids! The front desk staff wasn't rude, but they were not very friendly either.
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5.2review from
The pool
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10.0review from
The decor was really cute, nautical themed! The bed was comfortable and we were able to actually sleep three in the middle of Time Square with one queen on the bottom and a double (I think, that or a twin, but it felt a little bigger) on top! A short walk to the theatre district and close to all the hustle and bustle, but nicely contained. The breakfast was included in our price and it was actually worth it, there was a wider assortment than I usually see in hotel breakfasts and it was served until noon when we were there. I would say overall the amenities put us over the top for the trip. If I had to stay in the middle of the city again, I'd definitely try for this hotel again. There was a few small areas in the room that were peeling and I think a different ladder to get to the top "bunk" would be safer. The tiny metal rungs were a bit precarious (maybe something slightly slanted with larger steps to get up?).
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10.0review from
I am not a big fan of being in the middle of Times Square, however Room Mate Grace has a very cozy, boutique feel, which I love. The staff are friendly and I love the design details (ex: dimmer switches!) of the rooms. I am looking forward to staying at Room Mate Isabella in Florence in a month!
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8.0review from
had a lovely time in hotel the best thing was you were aloud smoke in your room
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8.0review from
The location just off Times Square was fantastic. The breakfast was excelent and facilities wee great. we would definatly go again
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8.0review from
Excellent central location for sightseeing and while the rooms are cozy, they're more than enough. With NYC to explore, you only need a bed to rest your weary head in! Paid just over $900 for 5 nights for the room which is great value for money. Booked a petite room with a double bed and were offered a free upgrade to a standard room with twin beds. Staff were really friendly and happy to chat over breakfast - I personally prefer that to formal hotel 'attentiveness'. Found no issue with the breakfast area - stayed Thanksgiving weekend and were having breakfast around 9am. It was busy but manageable and staff would clear an area asap.
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7.7review from
Excellent location in the middle of the time square... the staff were so nice and helpful and gave us very good advices. Rooms were so clean and comfort. It's the best option if you are looking for a good location and convenient price .
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6.7review from
Clean, comfortable room. Excellent comfortable bed Differing abilities of staff to book taxis. One said "Come to the front desk shortly before it is needed & we will call them." When we did this we were told to go down to Times Square & hail a passing Yellow Cab.
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7.3review from
location was fab and staff really friendly room was smaller than expected but it was what we needed
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7.6review from
Very friendly staff. Very nice room. Breakfast was good. We particularly liked the 24/7 swimming pool: very cool at nights, with music from a DJ and drinks from the bar. There were no hangers in the room to dry the towels after showering.
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5.6review from
The decor was cute. When we went to check-in, the person at the desk couldn't find our reservation (which we placed through Kayak). So he had me show him my confirmation email via my phone. Okay, sure, that's fine. But then he made me email the confirmation to his personal email because he said their accountant would need it.... It was bizarre. I checked that confirmation email up and down later on to make sure there was nothing he could use to steal my identity or commit credit card fraud. Anyway, forwarding my confirmation email to the clerk's personal email just seems very messy and unprofessional. He also charged an additional $25 to my card "in case of extra charges". When I checked out, I did not receive any notice about extra charges. A week later, I still do not have this extra charge back. The wallpaper in the room was peeling. The bed was definitely not the typical comfy hotel mattress I'm used to... it was very firm and the pillows had rough and cheap feeling cases. The bathroom set up is weird. The shower, toilet, and sinks are all exposed to the room. There is a sliding mirror that can either cover the toilet or the shower... not both at the same time. If you like privacy when you use the toilet, this may not be the place for you.
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6.0review from
The bed was very comfortable. The shower was great. The room was very small - but fine for my purposes. It would be too small if you needed to spend a lot of time in it for any reason.
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5.6review from
The location was very convenient, the bed was super comfy, and the price was rather reasonable compared to the other hotels in the area. The evening pool "party" was a little scandalous, there were some questionable things happening, definitely not a place to take the kids! The front desk staff wasn't rude, but they were not very friendly either.
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5.2review from
The pool
