Situated in the heart of New York, Sanctuary Hotel New York is within walking distance of Broadway, Rockefeller Center, and Times Square. Also nearby are Grand Central Terminal and Macy's.
The hotel offers 2 restaurants along with a coffee shop/café and a bar/lounge. Guests are served a complimentary breakfast each morning. Complimentary wireless Internet access is available in public areas. Business amenities at this 4-star property include a business center, a meeting room, and limo/town car service. The staff can provide concierge services and tour/ticket assistance. Additional amenities include multilingual staff, laundry facilities, and a fireplace in the lobby. This is a smoke-free property.
The 111 guestrooms at Sanctuary Hotel New York include iPod docking stations and laptop-compatible safes. Beds have pillowtop mattresses, Frette Italian sheets, down comforters, and premium bedding. Complimentary wireless high-speed Internet access is provided. 36-inch LCD TVs are equipped with premium cable channels, first-run movies, and video-game consoles. All accommodations provide desks and phones; free local calls are offered (restrictions may apply). Bathrooms offer showers with rainfall showerheads, designer toiletries, and hair dryers. All units feature refrigerators and minibars. Additional amenities include irons/ironing boards and blackout drapes/curtains. In addition, a turndown service is offered nightly, housekeeping is available daily, and amenities available on request include hypo-allergenic bedding.
Great location, 1/2 block from Times Square TKTS, and walking distance from Grand Central. Classy hotel, lobby and room furnishings, it was great for a long weekend for the two of us.
After Kayak gave us an opportunity to request a superior view, we got a 9th floor room. In that room space around the bed was small, as was closet space also, and only one chair.
The room was very nice and clean. The location was excellent. The rooftop bar was really cool too. The staff was extremely friendly.
I guess if I had to complain about anything it would just be the size of the room, it was very small. But I know that it is typical for many NYC hotels.
Great front desk, bellman and concierge staff. Nice breakfast.
Room wasn't ready per check in time.
fantastic service, great staff, good location
smallish rooms, lack of closet space
Location is amazing. Dinner at Tender restaurant was very good. Staff was helpful and very nice.
Room was facing street and was very noisy. Pictures of room looked spacious. In reality, room was basically a king sized bed! Bathroom was literally part of the room with no separation. Seemed a high price for a very small room.
Staff was wonderful, interior was beautiful, rooms where very comfortable, entire experience made for quite a romantic stay.
Rooftop bar wasn't as great as I'd hoped. The design was trendy, but the clientele was decidedly not. Fortunately, the hotel is in a great area with plenty else to do nearby.
First night we stayed in a room facing the street, and couldn't sleep because of the continous thudding noise (caused by the vehicles going over the steel plates covering the construction work). They offered us another room (and 10% discount for the whole stay a gesture we appreciated). The new room was quiet, and we had a good rest. At the checkout, I realized that the discount was applied to 3 nights instead of 4 (I am sure it was an honest mistake). I tried to explain the situation to the clerk, but she acted indifferently, and I didn't have the time/energy to escalate it. Otherwise the staff are very professional and helpful.