Guest reviews
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Solo
Overall Rating
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9.6 "Terrific location."9.7 "97%
liked the proximity to sightseeing ." 10.0 "City centre within easy reach , said 100%." 10.0 "Near to public transport , according to 100%." 8.6 "Great parking , according to 86%." -
9.2 "World class service."9.6 "96% found the
staff to be very friendly ." 9.4 "94% said thereception staff was great ." 8.2 "82% thought theservice was very professional ." 9.2 "92% said theconcierge service was amazing ." -
8.6 "Very nice wellness & sports facilities."8.6 "
top-notch fitness area , thought 86%." -
6.5 "Internet is average."
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5.8 "Breakfast is mediocre."
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5.2 "Rooms are ok."6.7 "For only 67%, the
bathroom was ok ." 5.7 "57% thought thebathroom was big enough ." 7.0 "70% appreciated themodern rooms ." -
3.8 "Not very comfortable."1.7 "83% said
rooms were small ." 3.2 "68% thought it wastoo noisy ." 0.4 "Air conditioning was criticized by 96%."
Overall Rating
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9.8 "Terrific location."9.7 "97%
liked the proximity to sightseeing ." 10.0 "City centre within easy reach , said 100%." 10.0 "Near to public transport , according to 100%." -
9.4 "World class service."9.6 "96% found the
staff to be very friendly ." 9.6 "96% said thereception staff was great ." 8.2 "82% thought theservice was very professional ." 9.4 "94% said theconcierge service was amazing ." -
6.5 "Internet is average."
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5.8 "Breakfast is mediocre."
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5.3 "Rooms are ok."6.6 "For only 66%, the
bathroom was ok ." 5.6 "56% thought thebathroom was big enough ." -
3.6 "Not very comfortable."1.6 "84% said
rooms were small ." 2.9 "71% thought it wastoo noisy ." 0.6 "Air conditioning was criticized by 94%."
Overall Rating
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9.7 "Terrific location."9.7 "97%
liked the proximity to sightseeing ." 10.0 "City centre within easy reach , said 100%." -
9.1 "World class service."9.7 "97% found the
staff to be very friendly ." 7.7 "77% thought theservice was very professional ." 9.4 "94% said thereception staff was great ." -
5.8 "Breakfast is mediocre."
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5.0 "Rooms are ok."1.8 "82% said
rooms were small ." 4.3 "57% wereunhappy with the view ." 3.2 "68% foundproblems with the furniture ." 3.0 "70% thought they werepoorly maintained ." 0.3 "Air conditioning was criticized by 97%." -
3.6 "Not very comfortable."1.8 "82% said
rooms were small ." 3.1 "69% thought it wastoo noisy ." 0.3 "Air conditioning was criticized by 97%."
Overall Rating
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9.7 "Terrific location."
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8.9 "Great service."9.4 "94% found the
staff to be very friendly ." -
8.3 "Vibe was good."
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6.7 "Average amenities."6.7 "67% thought the
building was acceptable ." -
5.4 "Rooms are ok."
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3.9 "Not very comfortable."1.8 "82% said
rooms were small ."
Overall Rating
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9.6 "Terrific location."9.7 "97%
liked the proximity to sightseeing ." -
9.1 "World class service."9.7 "97% found the
staff to be very friendly ." 9.2 "92% said thereception staff was great ." 8.3 "83% thought theservice was very professional ." -
6.8 "Food is average."
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5.5 "Breakfast is mediocre."
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4.9 "Rooms are not good."1.8 "82% said
rooms were small ." -
3.7 "Not very comfortable."1.8 "82% said
rooms were small ." 2.9 "71% thought it wastoo noisy ."
Recent reviews
- All reviews
- Positive
- Neutral
- Negative
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6.8review from
Great location and very nice staff in all departments. The rooms were a bit worn and the separation of the bathroom was only with a curtain.
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10.0review from
The staff at the front desk and the doormen are so helpful!!
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8.5review from
Great location, 1/2 block from Times Square TKTS, and walking distance from Grand Central. Classy hotel, lobby and room furnishings, it was great for a long weekend for the two of us. After Kayak gave us an opportunity to request a superior view, we got a 9th floor room. In that room space around the bed was small, as was closet space also, and only one chair.
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9.4review from
The room was very nice and clean. The location was excellent. The rooftop bar was really cool too. The staff was extremely friendly. I guess if I had to complain about anything it would just be the size of the room, it was very small. But I know that it is typical for many NYC hotels.
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8.8review from
Great front desk, bellman and concierge staff. Nice breakfast. Room wasn't ready per check in time.
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9.1review from
fantastic service, great staff, good location smallish rooms, lack of closet space
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6.2review from
Location is amazing. Dinner at Tender restaurant was very good. Staff was helpful and very nice. Room was facing street and was very noisy. Pictures of room looked spacious. In reality, room was basically a king sized bed! Bathroom was literally part of the room with no separation. Seemed a high price for a very small room.
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9.3review from
Staff was wonderful, interior was beautiful, rooms where very comfortable, entire experience made for quite a romantic stay. Rooftop bar wasn't as great as I'd hoped. The design was trendy, but the clientele was decidedly not. Fortunately, the hotel is in a great area with plenty else to do nearby.
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5.7review from
Location. First night we stayed in a room facing the street, and couldn't sleep because of the continous thudding noise (caused by the vehicles going over the steel plates covering the construction work). They offered us another room (and 10% discount for the whole stay a gesture we appreciated). The new room was quiet, and we had a good rest. At the checkout, I realized that the discount was applied to 3 nights instead of 4 (I am sure it was an honest mistake). I tried to explain the situation to the clerk, but she acted indifferently, and I didn't have the time/energy to escalate it. Otherwise the staff are very professional and helpful.
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10.0review from
The staff at the front desk and the doormen are so helpful!!
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8.5review from
Great location, 1/2 block from Times Square TKTS, and walking distance from Grand Central. Classy hotel, lobby and room furnishings, it was great for a long weekend for the two of us. After Kayak gave us an opportunity to request a superior view, we got a 9th floor room. In that room space around the bed was small, as was closet space also, and only one chair.
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9.4review from
The room was very nice and clean. The location was excellent. The rooftop bar was really cool too. The staff was extremely friendly. I guess if I had to complain about anything it would just be the size of the room, it was very small. But I know that it is typical for many NYC hotels.
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8.8review from
Great front desk, bellman and concierge staff. Nice breakfast. Room wasn't ready per check in time.
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9.1review from
fantastic service, great staff, good location smallish rooms, lack of closet space
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9.3review from
Staff was wonderful, interior was beautiful, rooms where very comfortable, entire experience made for quite a romantic stay. Rooftop bar wasn't as great as I'd hoped. The design was trendy, but the clientele was decidedly not. Fortunately, the hotel is in a great area with plenty else to do nearby.
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6.2review from
Location is amazing. Dinner at Tender restaurant was very good. Staff was helpful and very nice. Room was facing street and was very noisy. Pictures of room looked spacious. In reality, room was basically a king sized bed! Bathroom was literally part of the room with no separation. Seemed a high price for a very small room.
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5.7review from
Location. First night we stayed in a room facing the street, and couldn't sleep because of the continous thudding noise (caused by the vehicles going over the steel plates covering the construction work). They offered us another room (and 10% discount for the whole stay a gesture we appreciated). The new room was quiet, and we had a good rest. At the checkout, I realized that the discount was applied to 3 nights instead of 4 (I am sure it was an honest mistake). I tried to explain the situation to the clerk, but she acted indifferently, and I didn't have the time/energy to escalate it. Otherwise the staff are very professional and helpful.
