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Amenities
| General | 24 hour front desk, ATM on-site, Air-conditioned, Bar/Lounge, Cribs available, Express check out, Gift shop, No smoking, Non-smoking rooms available, Parking (surcharge), Pool (indoor), Restaurant, Room service, Safe, Storage available, Wheelchair accessible | ||
| Activities | Casino, Fitness center | ||
| Services | Business center, Concierge service, Laundry service, Meeting/Banquet facilities | ||
| Internet | Internet, WiFi (free) | ||
| Policy | Pets not allowed | Landmarks |
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Guest Ratings
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Star Ratings
| booking.com | |
| Orbitz | |
| Travelocity | |
| ReserveTravel | |
| lastminute.com |
Excellent, 3,695 reviews across the web | ||
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| View | 89% thought the | |
| Service | 93% found the | |
| Beds | 77% said the | |
| Room Cleanliness | 84% said | |
| Reception | 78% said the | |
| Price | Price is tolerable. Only 59% of guests had positive things to say about it. | |
| Pool | ||
| Breakfast | 54% found the | |
| Internet | Internet is average. Only 50% of guests gave positive feedback. | |
| Pool Cleanliness | ||
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reviews The location
The staff did not welcome us when we checked in and were not friendly at all. The parking fee of $20 was ridiculous and the staff expected a tip everytime you got your car from them which is riduculous when I was charged $20 to have it parked
There was a stain on the sheets and hair in the tub, overall I would not stay here again. The front desk did not ask us how are stay was when we left either.Beautiful fallsview. Very nice, modern hotel. Staff were great and gave us a 2 hour extension on our check out time.
Our room was a triangle shape, I'd assume that was so they could make more fallsview rooms. Even so it was still a very big room, just a weird shape!
walking distance to everything
the buffet breakfast for 9.99 was over priced for powder eggs
Large room with comfortable beds and Jacuzzi tub. Nice location a bit away from Clifton Hill.
Parking is lacking if you don't wish to use Valet. 'Hot' tub was worthless. Room was nicely decorated but showed signs of heavy prior use. Room description on Priceline is a bit generous for what is actually provided (at least in our case).
We booked this hotel for a last minute weekend trip to Niagara Falls. Upon arrival we were told that there was no self parking spaces available. The Valet became rude and abrasive when we declined his services and inquired about alternative self parking locations. However the unfriendly staff seems to end there as the front desk and housekeeping were both very nice. We booked an 'Executive Room with River View' which according to the description is 'Located on a higher floor'. Word of warning - this apparently means anything higher than ground level as we were given a 2nd floor room. The room was located in the To...The fallsview room was good (but there are better).
Paying for parking was not optional.
Good hotel, good location.Great location, view of the falls, nice hotel
Limited parking is shared with Tony Roma restaurant.
Very nice hotel, close to falls had a view of the falls from our room.View from our room, friendly staff
The beds in our room were horrible, it felt like we were on air mattresses.Sleepn Number double beds, for the view we had we expected a king bed.
Overall very nice experience. Room was a nice size, the view was stunning! Only negative of this hotel were the beds in our room, worst hotel beds I have slept in, double Sleep Number. We had previously stayed at this hotel and had a king bed that was much more comfortable. Only weird thong, we were charged a 3% promotion fee on our booking that we did wine, made it so the price we ended up paying for the room was pretty close to the price the hotel was charging on their website.Nothing
Location makes walking to view the Falls nearly impossible. The parking lot is very small so it doesn't always mean a space is available even with a $20/day fee.
There was only one time when the elevator closest to our room was operational during the two days we were there and then only for one brief time. Safety issue: No safety strips in bottom of tub which makes exiting it either after tub or shower hazardous. If they can't be added to the tub, at least supply a non-slip bath mat. I always choose a 3'5 or higher hotel and have always been pleased with the Hotwire ratings. This hotel certainly was not the quality of this rating according to Hotwire Standards.it was clean and looks high class but it didn't have that sterile feeling that most upper scale hotels have.
I didn't like the pool area. It was too hot and the water was too warm.
Hotel was great, staff was excellent, I had a room on the 15th floor overlooking the horseshoe falls which is an awesome view. My girlfriend and I didn't care much for the sleep number bed but that may be a personal preference. I didn't like on Saturday they jacked the price up to around xxx for that night. I would stay again but not on a night the room went up so high price wise.
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