Would you like to save as your currency permanently or for this visit only?
staff was very friendly and efficient pillows on bed could be better; internet access too expensive, could be free nowadays!!
Friendly helpful staff...very spacious, very clean rooms. Ideal for my disabled Nan with the shower at floor level. Unfortunately the pool opening hours are not great...it was just after 6pm local time when we arrived and after a well deserved beer I found that after 7 hours of travelling I couldn't take my daughter for the promised swim
Very close to highway!
Nothing of note, clean, comfortable, did the job, an overnight stay
The hotel was great! Very clean and comfortable. No pool!!!!
Far Away from Frankfurt, no Internet, too expansive(Prise exklusive breackfast)
Free internet service.Quiet and relaxing
We were entirely content with the service, hotel facilities, etc. Only one thing: breakfast price was a bit expensive.
Price and comfortable hotel. Very close to A3. It was an excellent start of our holidays. I would like to see a clear route description from the A3
Buffet (incl. F/L/D) provided food is worse. But the another restaurant is good which located in E/floor.
Easy access, good location, friendly, clean Beds not very comfortable, very simple breakfast
We had a very pleasant stay and found Mr Muller most attentive he had the added bonus of speaking perfect English. The hotel was Clean Modern and provided a Good continental breakfast. There are 2 very good restaurants just a 5 minute walk away and a couple more within 20 minutes. I would stay again if I’m out that way.
Owner was helpful and friendly No water or drinks in room, and we arrived after reception closed so could not access any after a long drive.
easy to find and near autobahn. overpriced bearing in kind location and facilities, compared with others in area. No food available in evening and nearest restaurant a long walk or a drive away.
The very quiet location: we could have a proper night's rest. We also liked the shower: excellent layout, spacious, better than any hotel I ever stayed in. We would have liked to have a table in the room.
Good clean room, nice view. Good liocation. Mattress may have been a bit more firmly.
A very friendly owner who spoke English like a native!! very hospitable
Breakfast, helpful staff, nearby walking paths, good restaurants and supermarkets in nearby town Wireless internet did not work for me, no elevator
I have stayed here many times. I like the location and the Spa on the premise.
Large room Next to rail was loud up every morning at 530 because trains running. Stinky room. Broken down hotel. Parking was very tight. carpet stained. Loud stairwells.
Convenient to downtown, shopping and train station. Internet access in room and good breakfast.
Excellent location. Reasonable price No phone in the room.
The cleaniness of the room and the excellent buffet breakfast.
Conviently located and affordable.
location, price, and the room was pretty nice too. that there was not one phone for customers on the premises. and that the doors did not have peep holes.
It was conveniently located and fairly easy to find. I also liked their energy saving technique of using the key card to activate the room electricity. I didn't like the extra expenses of overnight parking and breakfast. There is no where to park except in the attached parking garage. The discount offered by the hotel to park there was negligible. The breakfast, although very good, was too expensive for what was offered. When checking in, the staff does not inform you of little things, like purchasing the parking discount before you park or using your key card to activate the electricity. It would have saved me from having to figure it out on my own.
Excellent location, clean and quite spacious rooms, good breakfast selection. Underground parking lot with direct access to the motel. Lady at the reception desk was not particularly courteous.
The staff was sometimes really not proffessional and made the impression like they can not handle the reservation from booking.com. We had almost every day a new problem. The breakfast was simple and the place for so many guests was to small.
Modern design, w/great work of space, a queen size bed, and a totally new & fresh vibe to the room w/a nice view looking down the street to downtown Wiesbaden. Location was super close to the train station as well. Breakfast was tasty too!! Great place w/an exceptionally great price!! Thank you Motel One, I'll use you again!! Have already spread the word to my daughter whom wants to come in August next year.
Excellent location, simple but stylish hotel, clean..perfect !!
Very convenient location to rail station, shopping, thermal baths, and the city centre. Very efficient front desk service, calming decor and comfortable lobby.
Close to the main train station
everything was fine wifi in the room nearly non-existing. worked only in the bathoorm and only when sitting on the toilet. I mean, sure where else would you need wifi. No shuttle to terminal 2.
The location and proximity to the airport and the shuttle service to and from the terminal. The internet service was confusing and expense and didn't work properly. Just offer free internet access to guests of the hotel like they do in the U.S. Are you really making that much money off your charges for the internet.
Room was nice, hallway outside room rough looking. Front desk was very hard to deal with. First key they gave me didn't work. Could not print my receipt in the morning, after 10 minutes I gave up and got on the bus to catch my flight. I asked how I could get it, and he said I had to get it from Kayak. Business hotels know they need to be able to do this.
Shuttle to the airport - Flat Screen TV - Position very close to the Airport
Everything was good.
Clean room, and the dinner we had was very good. We where early for check in they said it wood be a additional $40.00 plus euros. The night mag. said we could possibly check in at 1200. We talk to the next desk clerk, he said the same but check in was not till 1500 ? Then he said maybe 1300 ? I told him we are getting three different answers ? We also ate dinner there you wood think when you are patronizing a business you wood get some leeway. Then when we check out the manager said we owed them for breakfast $45.00 euros. I told her that it was included in the rate she said it did not show in there system I show her my hand written receipt she said that was not acceptable and we where out the door to get our plain. Then the shuttle driver drop off the other guest and told us that he normally only drop off at one spot but wood take to are correct gate that is at same airport ?
the beds were wonderful and the shuttle was very convenient. Breakfast at 20 Euros is too much.
Helpfulness of staff
Very good facilities and comfortable rooms The final bill was wrong, with an additional charge that should not have been there. I did not notice this until after I had left the hotel, but this increased the cost by 30 euro. Whether this was a genuine mistake or not is the question, and makes be doubt whether I would use this hotel again.
The hotels proximity to the airport Lack of parking
Great value for money and shuttle to airport excellent.
Breakfast was amazing and dinner too Front desk personnel behavior was unbecoming of one clerk.
Absolutely nothing appealed to me. The staff (especially reservations and management) were arrogant and inflexible.
Proximity to rail station and old town
Very wide range of choices for breakfast. During night, there are only a few staffs available. Due to this fact the service required was delayed so much.
The comfort of our room (junior suite) and the location to explore the delights of Wiesbaden. I was a little disappointed that the breakfast buffet was not staffed particularly around the cooking area. I would have liked an omelette.
comfortable bed and pillows no free wifi in room
The room is new and clean. And it is not far from the station. The coffee machine is very dirty. I am not dare to use it.
Large business hotel near main railway station and 10 minute walk to main shopping area. Free internet at reception, if you can cope with the screen a long way from the keyboard and at a 90 degree angle. It would have been appreciated if anyone at reception had actually smiled at me at any point. The check-in and check-out was fast and efficient but near robotic. No eye contact, no welcome when I arrived, no "did you have a nice stay" when I left. The food in their expensive restaurant was strangely disappointing and all the staff had vanished when I came to leave. They do not replace used glasses in the room.
location cheap foam pillows not down like elsewhere in Europe
welness club the staff in reception was not helpful at all
Excelent staff. Valet parking was $20 Euro for 1 day which is a little pricy in my mind.
good location, very expensive breakfast
THERE BREAKFAST HOTEL IS OVERPRICED FOR THE SMALL ROOM WE HAD
Everything was great. Iwish I was able to stay longer Had a change of plans and had to leave early in the morning. COuld not properly enjoy the facilities.
The hotel was nicely located the staff were very nice and friendly and very helpful the services was excellent Nothing
not the monwy worth it:
1. Thermal swimming pool in the hotel 2. excellent SPA 3. good location 4. good restaurants 5. comfortable rooms
Other than the price, this was one of the finest hotels we have had the pleasure of staying in. The restaurant, Ente, is also outstanding.
elegent and luxury hotel with a reasonable price the access to the spa very complicated
Locaition. Building.breakfast.facilities at the room Cleaning of the room
The hotel was in an excellent location, the room was large and the internet worked well. Food was only average and the room was not particularly cleaned well each day.
Very helpful staff at front desk. Allowed us to check in early AM due to early arriving flight. Need more & better info re use of spa facilities. No safety info re use of eg sauna for first time users
Noisy room, noisy air conditioning, noisy and vibration from people walking in the corridor, carpet with holes in, noise from equipment outside room, old-fashioned, small dark rooms, poor breakfast, slow service
breakfast swimming pool out of order
It was just nice
Very friendly stuff. Rooms were quite big and compfortable. WIFI was available but did not work neither in my room or my colleague's room. Spent 4 days there and did not manage to connect to internet within this time. Would have expected that stuff takes it more seriously and tries to fix the problem.
Very friendly and polite staff. I found food leftovers in the minibar and clearly visble dirt (a sort of white flakes with a diameter of approx. 4 mm) in the bathroom under the sink.Very discomforting to put it politely.
Everything about the hotel was great. The service that we received from the staff at reception were exceptional. They were all well informed and helpful.
The staff are wounderful. They are very helpful and alwas available to help. It will be a great loss if you do not stay in Radison blu Hotel Schwarzer Bock. I hope to come back again Everything is prtfect and well studied. Is is unfair to say anegative word.
All of the Hotel staff were friendly and extremely helpfull. The Oranien is in the centre of town and as a disabled person, I found the location ideal. We were not aware that the hotel restaurant was closed on Sundays, which meant we had to go out in rather unclement weather to look for somewhere else to eat. We don't think there was any mention of this on your site.
Very good breakfast and and the hotel beeing situated in middle of the town
Close to town.
Breakfast was great; Beer Garten was a nice oasis 'hide-away' right in the city; Very attentive staff, and on our 2nd visit, got us a room with a softer bed when requested; Fun 'town-square' pedestrian area w/ yummy outside cafes, street performers,shops etc...w/in close walking distance just downhill from the hotel. Only ~ 20+ mins from the Frankfurt airport, great 1st nite (and last nite) vaca accomodations. They even offered a computer in the lobby for guests to use @ no chg. (w/ modern, fast software... Note: the keyboards in Europe are a bit different than in U.S.). A ramp on one side of the front entry stairs would help w/ luggage & people w/ mobility issues....and we allways wish for more grab bars & bathmats in European hotels.
the position and charm of the hotel. Excellent breakfast buffet.
Efficient staff, comfortable room
It a treat that we plan to give ourselves as we travel to Europe each year. It is a true joy and worth every penny.
When we enquired about a day trip the help we received from the reception staff, Mrs Thomas, was excellent, even better than the towns tourist information centre. Also the access to the internet was free and easy
good personnel, clean rooms and quiet to pay extra for the outside parklot
Spacious room in quiet surrounding just minutes from the city centre
near to dkd hospital no
the quiet neiborhood , parking availabilities, very good breakfast, nice staff, the entrance of minibar girl during the stay to check the minibar.
the area no
The staff were very friendly, after a tough day it was a pleasant arrival!
Style from 70th, but comfortable and fair price. Quiet location, easy parking. indoor parking stink. Just park outside.
the balcony some of the reception staff
Clean, nice staff, rich breakfasts, comfortable dining room A few more stairs from garage to the lobby (i.e. no lift)
the room was suburd (we stayed in 706) when checking in the personnel was not really friendly. they spoke to you without looking at you. at the reservation we ask for a children's bed, and when we got to our room, late at night, the bed was standing outside the hall. not even in our room!
Hotel staff was exeptionally kind and helpful.
Everything was very good, but we particularly appreciated the excellent, amiable service, the comfortable room, the delicious meals in the restaurant and the attention to detail. All the staff worked as a team to make our stay enjoyable.
service and excellent food no
very friedly staff, beautiful hotel in old building
Friendly staff, nice restaurant, lovely location
Nice atmospher & friendly staff Try to avoid a GF room as the courtyard can be noisy until late in the evening
the charme not applicable
Clean, efficient staff, close to the airport & a shittle service, very good place for an overnight between flights Shuttle bus doesn't bring you to the door but stops about a 100 meters from the entrance, you get wet if it rains
Clean, comfortable, excellent breakfast. Would definitely choose Mercure again. It's further away from the airport than you might think. They have a shuttle running regularly, but it takes about 15 minutes.
Location in the small town. Yes, since I will stay with you again prior to my trip to South Africa and upon my return will spend an additional 2 nights at your hotel, I wanted to store a small suitcase, but was denied such minor convenience.
The hotels location was great, close to Frankfurt city and the airport. The staff in the bar and restaurant part were excellent. The beds were uncomfortable, the room was unbearably hot (and you couldn't open the windows because they were blocking out the sound of the airport), and the staff at reception were not the friendliest of people.
Facilities were clean and modern and everything was in good condition. The airport shuttle was a disappointment. The bus ran infrequently leaving many of us to wait a long time outside the airport. After a long flight, the last thing you want is to wait for a shuttle bus. The bus was over crowded and noisy, and not all passengers were for the hotel. Lastly, the bus broke down on the way to the hotel, causing further delay.
Clean & nice Nothing
The reception area is well kept. Breakfast is included. Nice Breakfast choices. Hallway carpet is dirty. Room has stale smell. Toilet, bath tub tiles shower curtain and sink are dirty.
Fantastic restaurant, quality dinners, good breakfasts. Dirty soft drink spill (coke?) down wall next to bed. Reported to reception staff who appeared to have little interest. Doubt if problem was corrected. Walls in bathroom full of dirty marks.
Proximity to airport, had a sauna and pool, fairly good price. Not many restaurants around.
Good breakfast No free wireless internet, though listed
The very friendly atmosphere and the very good service at the bar/restaurant although i arrived there well after 22.00 hours.
lovely breakfast, pool, attractive facilities, easy Internet access. Delicious house wine for dinner. either the batteries had worn out or I could not figure out how to use the TV remote.
The staff at the restaurant was very nice and appologetic for the exceedingly high prices for wines by the glass (which they pointed out to me without me saying anything). The room was not clean with dirt on the floor, hair in the sink and bathtub, and stain on some of the furniture. The restaurant was very pricy, particularly the wine (with onl;y German and Spanish wines offered).
It's Location - near to airport and near to Motorway Limited food choice for dinner
The quality of the room, spacious, quiet, large and comfortable bed. Excellent and generous breeakfast buffet. We only booked one night. If we had known how well we would feel, we would have stayed the complete 3 nights week end (seriously !)
Very huge room given, classy settings, comfortable bed, trendy modern design, bathroom size is big!!! Very limited seats for shuttle service. The hotel can accomodate 300 rooms, but the shuttle service (every 1/2 hour) can only carry maximum 6 passangers!! Forced to take taxi from airport to hotel (cost 25 euros) and hard to reserve seats from hotel to airport, all fully booked! Very disappointed with the shuttle service. Also, hotel was quite far from airport (about 10 mins taxi ride).
Clean, quiet, airconditioning worked, easy access from airport with free transportation, and 4 internet terminals in the lobby. Hotel had a restaurant and there was a pizza place, McDonalds and small grocery store within 2 blocks of hotel.
Departing. Your web site specifically stated 30 minutes of free use of lobby computer. this is not true. when shown info on web site front desk personnel told me to take it up with you directly. they demanded 5 euros for 15 minutes use of computer terminal. front desk staff was absolutely rude. wouldn't recommend this hotel to anyone.
Layout of room. Quiet service. Price of breakfast and no alternate to large buffet breakfast
comfort of room, availability of computers and restaurant
Close too airport, and transport to airport from Hotel. Staff was kindly. Breakfast excellent.
Staff were very helpful arranging an early return to the airport via their shuttle bus, nothing was too much trouble for them.
32" flat-TV, modern interior Pet charge was expensive compare to the other hotels.
Good rooms with good design A little bit noisy. The hotel is between 2 roads.
Einrichtung des Hotels war sehr ansprechend Lärm der Autos war die Nacht durch. Vielleicht sind die Fenster schlecht isoliert.
The breakfast buffet was nice and the one dinner we had was excellent. The bathroom shower was great.
Great hotel, rooms very well equiped, great breakfast, would recommend and stay again only within driving distance from the city center
Clean and comfortable hotel, nice lobby / bar area.
This hotel is perfect for business trips. Room was great, modern and clean. Staff was good and friendly.
The rooms were clean and comfortable. The coffee was good. The reception is at the bar downstairs and gets exceedingly crowded when trying to check in/out.
Breakfast was not included in the price.
hotel staff was very nice :) more equipments for gym would be appreciated
The location and the general cleanliness and comfort of the room The parking was 18 euros a day which I think is a lot to ask for guests staying at the hotel.
Front Desk Staff Courtesy Very noisy guests kept me awake all night !!!
room was old, but clean and confortable enough.
Near the Center,helpfull desk staff not changing the sheets, room service not 24 hours, and internet expensive
Excellent, helpful attitude of front desk staff. Excellent breakfast. Convenient parking. Good accessibility to the city and shops. The floor in the bedroom (room 402) was uncomfortably uneven. The charge for internet access was unreasnably high.
the hotel staff was not good in qiding to other location in the city .I experience this three times they never gave me the right diriction.
The service was very efficient without being effusive. Minimal toiletries.
The room was a nice size for Europe. The staff was great. The breakfast is crazy expensive.
I really don't know who gave them 4 stars! It is a 2 or maybe 3 star
When we arrived on a Sunday evening, the front desk didn't have our reservation. (It turns out that Kayak didn't process the booking to the Crown Plaza until after business hours on Friday). As soon as we showed our Kayak booking confirmation, the Evening Supervisor was very apologetic and found us a room as quickly as he could. His colleague ordered us a portable crib for our 6 month old son, and we were on our way to our room. Soon after we arrived in the room, a housekeeping staff member arrived with our crib and he also provided us with a bottle of still water for the baby. That was a nice touch. The breakfast that was included with our rate was spectacular. The restaurant staff was very classy and courteous and the food selection and quality was great. This hotel will be our preferred location when we travel again to the Rhein-Main area.
Only two days but visit was good and will return my next trip to the area. Nothing that was not liked.