Nitra Hotels

No wifi

We stayed in a business room and had a lovely glass covered balcony and a beautiful view of the park. This was our third stay here and, were it not for the customer focused receptionist working at check out, it may have been our last. The price was lower than previous stays as was the service. At the end of our first day our room had not been cleaned and we did not have new towels - all the evening receptionist could say was "its not my fault" - the worst reply possible, followed by" I will bring you some towels but that all". The very hard working girl in the morning did her best to repair the situation while also dealing with other customers and running the breakfast buffet, lovely girl deserves promotion! This hotel was full but they had left staff levels low, their seemed to be a complete lack of management initiative.

Central location, reasonably sized clean rooms, free parking. Some standard rooms were very spacious with air conditioning and large balocny - if we stay again I will request one of these rooms. It was hot when we stayed and our room had no air conditioning (although I understand some other rooms do have this) therefore we had to keep our windows open at night and it was very noisy throughout the night on both Friday and Saturday. No kettle in room. Reception is also the breakfast room not easy if a number of people want to check out at the same time.

The size of the suite and complimentary wine on arrival. The receptionist informed us that a wedding would be taking place directly outside our room but failed to mention it would go on until after 3am... the hotel would not move us so we were kept awake most of the night... unacceptable service when we paid for a suite at a four star hotel!!! Sadly this hotel has not offered the same standards we have previously experienced.

Nice and clean room No internet connection in the room and TV was the seize of a stamp.

The staff was very kind to us.