Extended Stay America - Atlanta - Peachtree Corners

The front desk lady was the ONLY positive.

Well, when I first checked in and went to our room the first thing that hit you as you opened your room door was cigarette smoke.. it was strong. We was moved to another room. The smell was much better. We only have 2 pillows, the mattress was HORRIBLE. The worse night sleep ever. The fold out sofa mattress was stained and there was no extra sheets or pillows for it. The elevators was down so we had to carry luggage and kids up and down the stairs. We was on 3rd floor which wasn't to bad but the stairs to go down was at the very end of the halls. It says breakfast was included, we go down to the "breakfast area" only to find coffee. We will NEVER stay here again. Definitely don't reccomend.

After driving about 10 hours to attend a conference later that morning, I checked in and was greeted by Zaire who was pleasant given the time of night. The room had a kitchenette that would have been great if I was staying longer than one night. When the reserved room was not usable, Zaire did her best to provide an alternate. After discussing the unfortunate room situation with the manager, Ms. Solis, she also provided excellent customer service to address my concerns. The staff really made the difference in a strange and unfortunate circumstance.

The room I had reserved had an unmade bed and trash in the bathroom as if someone had recently been in there. I was told it was the last room and I could get a refund. However, I wasn't driving around Atlanta at 3:00 am trying to find another place to stay. I was given an alternate room that only had one bed. One son volunteered to arrange two chairs together and that's where he slept while the rest of us shared the bed. Thankfully, we were only there for a few hours.