10.0 ExcellentMay 27 2021
The staff was courteous and the pickup and drop off went quickly.If they could answer the phone at that location. I called the number at the location and it was answered eventually by the 1-800 location call center.
10.0 ExcellentMay 17 2021
It was so quick and easyneed more staff...
2.0 MediocreJul 10 2020
Literally nothing. Worse experience everHad the vehicle clean Had staff that’s not incredibly rude Not being downsized without knowledge Not having to drive 45 away to exchange unclean vehicle Not having my drop off time the same time as a closing time. Charging my card for additional day and now I have to wait a week for a refund
9.2 ExcellentMay 23 2020
Great car!The pick up time. It took them 30 minutes after my pick up time to prepare the car.
2.4 MediocreOct 16 2018
Kayak Gave Me a Reservation for a non-existent carKayak gave me a reservation for a car at an Avis shop that was about 1/2 an hour away. I had to rent an Uber to get there. After a long wait at the counter, the rep told me that there were no cars and told me to call the vendor. I dialed the number Kayak put on my reservation, and it was for the counter of the Avis location I was at! So after a couple of hours of wasted time and paying for transportation, I ended up with nothing but frustration
2.0 MediocreSep 25 2018
Avis lies, and tells all they have is a sub when you get there.NothingThe morning of the pickup I called Avis customer service and they told me my reservation was cancelled. When I called the local Avis lot they said I was not cancelled but my minivan was coming from the airport. I called an hour later to try and pic up early but they said the minivan did not arrive from the airport. They would give me a Large SUV instead. When I arrived 25 min later at pick they said they had rented out the large Suv and now I could have a sub car. I had 6 people to drive 10 hours. NOT HAPPY !!! I took my own car. All I got for my trouble was customer service rep saying "at least your not gonna be charged."
4.0 OkayAug 21 2018
Customer service was good.They don’t have a large fleet of vehicles. I had to wait to pick up a vehicle and took one with a leaky tire. I called the next day when the slow leak became significantly worse. My option was to drive to the airport to exchange the car, an unacceptable 2 hour plus round trip. I returned the car to the location I rented it from after filling up the tire 3 times in one day and renting a car from another company. I parked the car in their lot and told them to call roadside assistance themselves as the car was not drivable after sitting over night. The 3 people I came I to contact with were all professional and had good quality customer service skills. I was charged a fair price for the time I was able to use the rental vehicle but will likely not rent from Avis again as their fleet of vehicles does not seem well maintained with enough vehicles in circulation.
7.6 GoodApr 20 2017
Limited hours caused a second trip.Drop off was quick and convenientI don't know if I missed the drop off hours or if it was even available in my contract or explanation. But because I did not know or realize closing hours was at six, eight caused me 40 minutes driving to realize the location was closed and I had to wake up early to meet my drop off deadline. I think a courtesy reminder of location hours at check in would have been a nice touch.