This property is not maintained well. The room we were in did not even have nightstands. Bed was not very comfortable. Overall extremely mediocre.
3 stars
Sheraton Norfolk Waterside Hotel
Photos of Sheraton Norfolk Waterside Hotel
Overview
The Sheraton Norfolk Waterside Hotel has a location that guests will appreciate whether they are traveling for business or pleasure. This hotel happens to be the only one in the downtown area that is located right on the Elizabeth River. The guests who stay at the hotel will find that they are within a short walking distance from many of the attractions in the town, as well as dining and nightlife.
The hotel features 468 guestrooms, all of which are smoke-free. The rooms include air conditioning, a coffeemaker, an iron and ironing board, hairdryer, cable television with HBO, and a microwave oven. Room service is available, as well.
The hotel has breakfast options available, including a continental breakfast, a full American breakfast, and a buffet breakfast. Guests can enjoy the seasonal outdoor pool, as well as the onsite fitness center. The hotel offers businesses services including a full-service business center, copy service, and messenger service.
The location of the hotel makes it a good choice for those who want to experience some of the many different local activities and attractions. There are many things to see and do in the Norfolk area, such as visit the Virginia Zoo, the Waterside Marina, hiking, kayaking, sailing, miniature golf, and more.
Visitors who are staying at the Sheraton Norfolk Waterside Hotel will also find many dining options that are not far from the hotel. Some of the many places to consider include the Grilled Cheese Bistro, Vintage Kitchen, Freemason Abbey Restaurant, and Saltine.
Latest deals for Sheraton Norfolk Waterside Hotel
*Total includes estimated local taxes & fees payable on check out.
Prices are based on 1 night, not including taxes and fees
Amenities at Sheraton Norfolk Waterside Hotel
- Outdoor pool
- Fitness center
- Restaurant
- Bar/Lounge
- Room service
- Free Wi-Fi
- Tea/coffee maker
- Coffee machine
- Valet parking
- Business center
Services and conveniences
- ATM on-site
- Business center
- Wake-up service
- Concierge service
- Safety deposit box
- Meeting/Banquet facilities
- Mini-market on site
- Room service
- Key card access
- Express check-out
- Private check-in/check-out
- 24hr front desk
Basics
- Free Wi-Fi
- Internet
- Towels
- Fire extinguisher
- Free toiletries
- Shampoo
- Smoke alarms
- Heating
- Body soap
- Air-conditioned
- Trash cans
- Conditioner
Accessibility and suitability
- Entire unit wheelchair accessible
- Pets allowed on request. Charges may apply.
- Increased accessibility
- Roll-in shower
- Elevator
- Adapted bath
- Allergy-free room
- No smoking
- Designated smoking area
Dining
- Grocery deliveries
- Special diet menus (on request)
- Restaurant
- Bar/Lounge
- Tea/coffee maker
- Food can be delivered to guest accommodation
- Coffee machine
Bathroom
- Shower
- Shower cap
- Hairdryer
- Toilet paper
- Private bathroom
Things to do
- Gift shop
- Hiking
- Golf
- Cycling
- Bingo
Media and entertainment
- Flat-screen TV
- Cable or satellite TV
- TV
Laundry
- Laundry facilities
- Laundry service
- Iron and ironing board
General
- Family rooms
- City view
- Storage available
Family friendly
- Cribs available
- Kids meals
- Kid-friendly buffet
Parking and transportation
- Parking
- Valet parking
Outdoor
- Terrace/Patio
- Balcony
Workspace
- Fax/photocopying
- Desk
Health and safety
- Daily housekeeping
- Safe
Fitness
- Fitness center
- Tennis
Pool
- Outdoor pool
Reviews of Sheraton Norfolk Waterside Hotel
7.6
Good
801 verified ratings
Wonderful
309
Very good
145
Good
90
Okay
51
Fair
78
Mediocre
41
Poor
87
Summary of reviews
Guests say
Guests appreciated the great location of the hotel, with many mentioning its proximity to the river and local attractions. The staff was often described as helpful and friendly, contributing positively to the overall experience. However, several guests expressed dissatisfaction with the cleanliness of the rooms and the condition of the amenities, noting issues such as old food in the fridge, dirty sheets, and a lack of timely room cleaning. Additionally, some guests found the rooms to be small and outdated, which detracted from their stay.AI-Generated from customer reviews
Reviews(8)
Q&A(5)
Tips(10)
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Score by provider
7.7 out of 10
8 reviews
7.9 out of 10
7 reviews
All reviews
Pros (+) great location
Cons (-) rooms are dated, particularly when compared to others in the area
Pros (+) Not much to say here but I did like the courtesy of the person in the breakfast lounge. She was very nice and trying to do her best to assist everyone while it was busy and crowded.
Cons (-) the front desk receptionist needs to be trained. Wearing teared off clothes, doesnt seem knowledgeable about different tiered to Marriott loyalty level. The pictures of this hotel look much newer or better than the property is. The carpet looks dirty and water stain or food stain all over place (ie from hallway to guest bedroom). Also, guest parking is shared with Dominion’s parking. If you park y...
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Pros (+) The bed was not very comfortable at all.
Cons (-) Free breakfast
Pros (+) Ask for a harbor-side room when you book (not when you're standing at the front desk checking-in). Staff is fantastic - friendly, professional, helpful, welcoming. Our room was a good size, comfortable bed, great view. Very clean all around. Nice breakfast and lunch in the hotel restaurant. Parking is next door but easily walkable; parking is paid.
Cons (-) Having to pay for parking.
Pros (+) Location, appearance excellent food
Cons (-) TV was sketchy, had to checkin because of limited parking
Pros (+) Everything!!
Pros (+) Very convenient location to conference site. Great view to waterfront. Very good breakfast dining.
Cons (-) Because I used a hotel site for the reservation, there was some confusion as to which room was reserved. I was told with a balcony but didn't get it when I checked in. But that was fine for this time since I was rarely in it.
The questions and answers provided in this section are generated by an artificial intelligence model based on a summarization of user hotel reviews and hotel information.See more
They offer insights and recommendations from previous guests and hotel information to help future visitors enhance their stay at the hotel.
What are the breakfast options available at the hotel?
The hotel offers a continental breakfast, a full American breakfast, and a buffet breakfast for guests to enjoy.
Are there any nearby attractions and activities to explore?
Visitors staying at the Sheraton Norfolk Waterside Hotel will find many nearby attractions and activities, such as the Virginia Zoo, Waterside Marina, hiking, kayaking, sailing, and miniature golf.
What are the parking options available at the hotel?
The hotel provides parking and valet parking options for guests, although some reviews have mentioned concerns about the parking experience.
How would you describe the cleanliness of the hotel?
Guests have mentioned that the hotel was clean and well-kept, but some reviews have raised concerns about room cleanliness and maintenance issues.
What can guests expect from the hotel's customer service?
The hotel's staff has been described as very friendly, but some reviews have mentioned issues with the staff and service, such as being charged twice and encountering rude staff members.
The questions and answers provided in this section are generated by an artificial intelligence model based on a summarization of user hotel reviews and hotel information.See more
They offer insights and recommendations from previous guests and hotel information to help future visitors enhance their stay at the hotel.
Opt for a Harbor View Room
Guests highly recommend booking a room with a harbor view for a breathtaking experience.
Consider Self-Parking
While valet parking is available, some guests found it expensive and opted for self-parking nearby.
Check Room Cleanliness
Several guests mentioned issues with room cleanliness, so it's advisable to check the room upon arrival and report any concerns to the staff.
Explore Nearby Dining Options
Guests appreciated the proximity to various dining options such as Grilled Cheese Bistro, Vintage Kitchen, Freemason Abbey Restaurant, and Saltine.
Be Mindful of Additional Charges
Some guests were surprised by additional charges for parking and amenities, so it's recommended to clarify all charges before booking.
Take Advantage of Nearby Attractions
The hotel's location offers easy access to attractions like the Virginia Zoo, Waterside Marina, and various historical sites, making it ideal for sightseeing.
Consider Alternative Booking Platforms
Some guests had negative experiences with booking through certain platforms, so it may be worth exploring other booking options.
Request Room with Functional Amenities
Guests reported issues such as non-functional air conditioning and lack of hot water, so it's advisable to ensure all room amenities are in working condition.
Be Cautious with Room Service
Some guests experienced delays and cold food with room service, so it's recommended to manage expectations or explore nearby dining alternatives.
Check for Room Updates
Several guests mentioned that the hotel rooms are starting to look dated, so it may be worth inquiring about the most recently updated rooms when booking.
Location
777 Waterside Drive, Norfolk, VA 23510
What's nearby
- Dominion Tower168 yd
- Town Point Park0.3 mi
- St. Paul's Episcopal Church0.3 mi
- MacArthur Center0.4 mi
- Norfolk Wells Theatre0.4 mi
- Hampton Roads Naval Museum0.4 mi
- Nauticus0.4 mi
- The NorVa0.4 mi
- USS Wisconsin BB-640.5 mi
- Harbor Park Stadium0.6 mi
- Chrysler Hall0.6 mi
- Scope Arena0.7 mi
Policies
Check-in/Check-out | Check in anytime after 4:00 PM, check out anytime before 11:00 AM |
|---|---|
Cancellation/prepayment | Cancellation/prepayment policies vary by room type and provider. |
Essential information about Sheraton Norfolk Waterside Hotel
Low season | April |
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High season | June |
Average price (weeknight) | $197 |
Average price (weekend night) | $320 |
When to book a room at Sheraton Norfolk Waterside Hotel
Price per night. Prices are not fixed and may vary with time.
Average nightly price per month
Average nightly price
KAYAK's top tips for your stay at Sheraton Norfolk Waterside Hotel
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See most recommended stays in NorfolkGood to know
Value for money | 7.4 |
|---|---|
Distance to city center | 0.4 mi |
Nearest Airport | Norfolk |
Distance to airport | 6.1 mi |
Everything you need to know for your stay in Norfolk
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