Would you like to save as your currency permanently or for this visit only?
I think front desk could be more friendly Beds are not comfortable
Only one person behind desk at both evening, night and morning i was there--she was helpful but often helping others. Room service dinner mediocre. Breakfast fine. Pillows lumpy.
Proximity to the airport
The rooms, decor, the swimming pool. Location is extremely noisy at the juncture of constant 24 hour traffic. The service in the hotel was woeful, very poor.
Nearest good hotel to the airport Reserved room not available before 18.00 h
everything the service receptions number 5 was very kind and very professionalespecially sky 28 the lounge area the food the panoramic view excellent
I like location Staff need training about customer service. I paid for Sky Deluxe Double Room With Panoramic City view , they give smoking room 302 with NO VIEW . I checked out 1am .
Not sure hotel did apply the price displayed at booking .com
the bed was comfortable and the rooms clean horrible reception in the SPA ! - continuous disturbance in rooms by traffic noice - poor insulation! The bathroom was beautiful but with technical problems: plumbing not working (water blocked in the shower)
good location in Casablanca center Room service is terrible. They say yes, yes, even if they didn't understand what you are asking for
very bad stuff esp night manager not good
Thé Room They said I steel a lamp !!!!!
receptionist number 5 was very kind and outstanding the professionalI wish I can remember her name,also the panoramic view of the whole city from the sky 28 Lounge and also the view is great for my room
i liked the freindly staff and the services the hotel is offering. it's is a very clean hotel away from noise and night girls no
The staff at the Hotel was incredible. They were always helpful and polite and handled our every need. I had an accident while there and severely sprained my ankle. The staff arranged for a Dr to come to my Hotel room and the entire staff took care of me. Even the Manager called my room the next day to check on me. It was incredible to be so well treated. I couldn't have been more pleased with my stay. A heartfelt "Thank You" to the entire staff.
Some of the staff are very rude
Location was perfect, on the beach, with beautiful view on the North Atlantic Ocean. The hotel situated just 5 minutes by taxi from very noisy city centre.
The room, location, facing the beach, staff, service, and everything! The best every! Thanks. no complaints
The new section of the hotel is very beautifull, I highly recommend it! The breakfast selection and the omelette was not good.
The friendly staff, hotel decor and the comfort of the room made this hotel an excellent place to stay. The hotel snack bar unfortunately did not serve snacks, lack of current information for tourists.
Friendly, rich breakfast, easy to access, close to beach and rests.
watching sea I did not like the culture of restaurant staff. I felt bad as there were lots of arguements happening between them while having my break fast.
it was very clean noting
ocean car parking roof
Location More of a 2 star than a 4 star
The sea view The AC was so noisy and the room was old
The room was clean and there was secure parking. We requested a single bed and the gave us two twins. For being a very friendly country as a whole, the checker hardly said a word to me. I think they were rude and we received a crappy room on the first floor because we bought through a discount site. It was impossible to get to the beach from the hotel, and the staff just pointed...we know the direction of the beach. None of the work out machines were functioning, wifi in the room did not work (you had to be in the lobby), and the atm machine was turned on.
Bed was comfortable. Hotel not at all as represented on pictures. Breakfast food wasn't fresh. Safe bet is yogurt! We ate a lot of it:-) Very disappointing.
Actually... checking out! We booked here to stay overnight between flights. We waited for the shuttle for about 50 minutes and finally got a taxi (15 Euro and they did not want to take us to the hotel as it was too close). Checking in took ages. At 2 am we were in our room (landed 11.30 pm), which was a junior suite with no towels (only small ones). Our travel mates were less lucky. Their booking was lost, they were given a room wich was already occupied, then a single room for three people and finally a room with no towels at all.
the comfort of the bed! Very dissapointed by the shuttle service. We had take a Taxi from the airport to the Hotel because the shuttle was full and there wasn't another one and we had already waited half an hour. In April during our last stay the same thing happened. We also asked for a wake up call which never materialiszed.
Only the location was good as very near airport Discourteous Manager
The pool. Big roaches crawling around in the lobby.
proximity to airport Cockroach in bathroom. Rude shuttle driver peremptorily asking for tip
The location near the airport is perfect. The wifi is intermittent. The dining poor with limited options and badly cooked food. Had to argue with staff to get adequate towels and sheets that fit the bed.
Free transport to airport, convenient. Nice room,restuarant and bar. Breakfast available from 4.00 am. Did exactly what I hoped for an airport hotel.
Very good modern hotel with good food and location in Casablanca city cente makes your stay very enjoyful with lots of shopping and street cafes at walking distance plus all the excellent panoramic view of Casablanca city and port from the hotel window. None
For business travellers, good value for money, but nothing special. Quite a new hotel with 15 floors at Harbor, free wireless at lobby, internet on room for charge. In room double bed, shower, climatisation, desk, 28 inch LCD for 61 Eur a night. Clean but quite a small simple room
Convenient location with nice city views and modernly updated. The rooms were a bit small thus not enough room for luggage b
Clean, modern Some employees did not find our reservation in the database.
I like the location of the hotel, i didnt like the restaurant help called aasma, for the rest everyone was very nice, the restaurant was a joke, maroccan wok? italian ? come on, it was a disaster.
The rooms were newly painted. The pillows were very poor quality. The linen in the bathroom also looked dirty.
The hotel is in a good location - close to the city center. The price was also good. The customer service wasn't very high. Some of the staff were friendly, but others seemed to give the impression you were inconveniencing them by asking for things.
view from the room to a noisy port; not the best value for money
untrained well staff, we ordered Panini to our room and we got an old unheated very small sandwich with unfair price and nothing offered to say sorry, i requested a cot bed then i found nothing
IBIS is always a good value for Money. Maintaining a 4 star facilities with no non essential tantrums. I have a complaint that I was not charged as per discounted rate booking done through Nookings.com. i was charged at their regular rack rate. This was the only bad experience about it.
Overbooked so they left us sitting in the reception area for an hour while we waited for transportation to their other hotel downtown. We had booked this hotel because it is about a 20 minute drive to the airport. The downtown hotel was 1 hour from the airport and $10 more on the cab ride. They did not compensate us at all for their overbooking, extra cost, our loss of time and inconvenience.
water chain is not in bathroom is not working water chain is not in bathroom is not working, bathroom light blinking, gel recipient difficult to get the gel,
All stayed in sheraton was very nice no problem the securty in the floor
The comfort of the room and lobby. The buffet menu for dinner should have had better and elaborate choices. The front office staff could have been more pleasant and courteous.
It was everything we needed at the end of 2 weeks in Morocco. Great room and good food, perfect before flying home.
The hosbatalaties and car park in hotel Inter net not free like other hotels
The Disco Old, badly in need of renovation
Attitude of staff; courteous and always helpful. Service in breakfast room rapid and efficient. Lack of types of tea in Breakfast room. Earl Grey everywhere but no other types e;g. Ceylon, Darjeeling. Bathrooms need a hand shower 'rose'.
in side the city nothing
It was an excellent quality hotel. The breakfast and airport transfer made it even better value for money. As a one night stopover after holidaying in Morooco and flying out from Casablance airport it would be hard to beat.
The location is great. It is really at the heart of Casablanca. Room is small. With a smell of in the carpet
The paid pick-up service did not work out and there was no-one waiting for me at the airport so i had to pay a taxi by my own. When requesting for an invoice for my stay I had to wait long time and it looked like they dont do it really often. Not suitable for alone travelling women as other 5* hotels in Casablanca.
Leaving The room.
hotel decoration room was not celeen and old furnther
There is nothing special about this hotel. Nothing attracted me in this hotel except its quietness. Staff treatment is not professional.
Very good overall .Very warm welcome, always at ur service, good location, good food; I believe that in my my humble opinion Golden Tulip Farah Casablanca should be a 5 star Hotel A little pricy I believe, but I enjoyed my stay
The staff were very helpful No cool air-con was available even it is a five star hotel!!!
I stayed in the executive suite for one night. Service was excellent. Sheets were clean. For a five star hotel and paying high rates for this room, I was not too happy to find stains in the bathroom. It seemed as if someone had just quickly wiped the bathrooms with a dirty damp rag. As far as food, breakfast was in a lounge exclusive for that floor. Very courteous staff working there. Afternoon cocktails also available there. No free internet. It should be mandatory at all hotels. Over-all I would recommend staying here if your willing to pay these rates.
Following both picks and description, we chose the Hyatt for our first night in Morocco. While the hotel looks beautiful, is centrally located, and has a nice pool and OK-ish gym (Technogym equipment but from at least 2 or 3 generations ago), we had several disappointments: 1) There was hair in our supposedly clean bathtub, 2) there was a half eaten meal, chocolate bar and half drunk bottle of water in our supposedly re-stocked minibar, 3) it took a call to the front desk and then another call 30 mins later to the manager to get 1) and 2) addressed, 4) on checkout the front desk clerk tried to charge us for the room and internet usage (which we tried to use but encountered an error), 5) there was mold on the shower head in the shower and the shower head in the bath had leaks that caused it to spray over the bathroom floor. In summary, not what one expects for US$+ a night. To be fair, the Director of rooms ensured problems 1 and 2 were fixed with our second call and accepted the feedback we have listed here, offering us an upgrade to a junior suite if we stay again at Hyatt, but I think with other international chains, e.g., Sheraton, Novotel in town for USD$ less, we'll try them next time.
Nice big Rooms and suites, tastefully furnished but very poor lighted, almost to dark to move safely in the aisles. a bit worn out and the most annoying thing is an awful perfume crawling thru the hall and aisles. I could hardly breath and all the clothing smells like it when you leave the hotel, therefore i won't choose this hotel once again.
The breakfast spread was reasonable and had a few choices. The staff were not very friendly.
For our neeeds it was very good cause its very central Really we found what we all wanted in the hotel --nice staff --clean and good food
staff is very nice breakfast is very poor, especially after 9.30 AM
The triple room booked was crammed with a double bed and a folding rickety spare bed with barely enough space to move around. The reception staff was curt and dry. The concierge staff was friendly and offered more assistance than the reception staff. Business Hotel with not more than a 3 star rating. Not ideal for family.
The location. The concierge staff was very friendly and offered lots of assistance. The triple room booked had h a double bed and a folding spare bed and there was barely enough space to move around. The reception staff was curt and dry.
They were very accommodating & kept our luggages for a week since we were returning to Cassablanca after a 1 wk visit to Italy. I wish it will strictly enforce no smoking at the lobby of the hotel..