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The personnel were quite nice and seemed to really look after the customer. I believe the price should have been somewhat lower for this particular room at this particular hotel i.e. below 100 euros / night.
The rooms are perfectly clean, the staff are veryhelpful and kind, especially the owner of the hotel is interested with every guest one by one. The hotel building is new and architecture and internal design is very nice. The hotel is located in the hill side of Kastoria and almost all of the rroms have a nice lake view. I would thank to all hotel staff and the owner for their perfect hospitality which can rarely found in Greece... I would suggest the hotel staff to change the rooms' pictures with some better ones since the actual situation of the rooms are better than the existing pictures in the WEB. Thanks for the hotel staff to be so honest...
free internet/ answers to questions/ hearty breakfast/ home touches (eg. being awakened by a rooster)/ young, helpful staff/ very pretty there should be a dining room (you have the facilities)
All was excellent. I want especially refer to staff behavior, the cleanliness of all areas of the hotel and the location.
the welcome package with the explanation of what to see in the area and the family like breakfast
Nice rooms, Freindly staff
Very new hotel,very clean and very well managed location a little out of the main town
Great hotel, excellent staff. Very new, spacious room (actualy very big room). the design is very beautiful, flat big screen TV, good breakfast with fruits and local food. Definitely value for money. Location is ok, not at the shore of the lake and u need to walk till the center and the lake for 15-20 minutes. Otherwise, we have to use taxi. Very satisfied with the service, hospitable staff.
The staff were very friendly very nice and helpful first they upgrade us to a large suit with a wonderful lake view and a big balcony very nice hotel and room nice hounors good breakfast
Clean room, not central area, easy parking, 24 hour reception. Quite easy to find. Its a new building in a residential area. Proves 100% that internet works excellent for their sales. Good job. Not for a romantic weekend in Kastoria.
Some staff were very nice.
Location in town was very central. A bit disappointing for a Best Western! Room was quite small for a "Junior Suite" - 3 beds crammed next to each other. A "suite" means a separate room or otherwise BIG room. The breakfast "buffet" was bad, nothing hot and 2 dried up oranges as fruit - while you can get the best fruit everywhere for a euro per kilo at the moment!
Location No parking (but you can find easily not far from the hotel) . Breakfast with not enough quality to be a Best Western.
location breakfast was poor, tv not working well and not many channels
The staff were so friendly and helpful. They went out of their way to ensure you had all the comforts of home.
It was a perfect little hotel, the staff was very helpful and friendly and everything was clean with attention to the detail. I recommend it 100%.
Everything! Amazing staff, ever so helpful, nothing was a worry, room was amazing! Nothing, everything was perfect
everything above average. very friendly and extremely clean. beautifull design and elegant furnishings.
quiet, politeness it's dificalt to park a car
Beautiful building, nicely decorated room. Friendly hotel staff. Good location in Kastoria (close to the seaside and the Byzantine Museum).
The hotel is done in the traditional style of the area and has a very nice original feeling. The view from the room balcony was just breathtaking. The couple running the place could not have been more helpful and I especially appreciated the fireplace in our room which completed the enchanting atmosphere.
Comfortable room, nicely decorated with a miraculous view to the lake. The breakfast was great and the hotel staff was very polite and helpful.
Location overlooking the lake was excellent. The breakfast was simple but good. The staff was excellent.
the view from my room was breathtaking. The staff was friendly and helpful. They arranged an earlier breakfast because a few residents had to leave very early in the morning. It is also very close to the center of the city. the rooms were too hot during the night. There is no organized restaurant in the hotel so lunch and dinner options are very limited - of course you can always drive 5' to the city's restaurants.
I was amazed to find such a wonderful place at such a reasonable price. From the moment we got there everyone was friendly and helpful. The room was clean, comfortable, with a lovely view and everything we could ask for. Breakfast was really good. We even considered extending our stay. We're definitely going there again!
We appreciate all the employees high level of courteous service and their overall friendliness. Overall hotel was clean, breakfast was very good, especially on the terrace overlooking the town and the ample parking was great. Beds could be more comfortable, alittle too small for adults. Room decor could be modernized.
location (overlooking florina city), fair breakfast wifi?
The view from the hotel room was breath taking and the staff were very friendly and accommodating. Great if you want to just relax and visit family in the area. The town Florina is less than a 10min walk, great for a bit of shopping and an evening drink. The decor was a little dated but I couldn't complain, it was great for the price.
very helpful and friendly staff; good value for money; good location in city centre rooms not very clean; poor breakfast
I could see a very nice landscape. The parking of the hotel.
Good place for 1-2 nights. Excellent location, 1.5 km walk from the center. Near to coffe's and bar's. very friendly stuff. the room is small but ok for a couple. Old beds. Very small balcony.
Location of the hotel was outstanding and the friendliness of staff very good and helpful. The room we had was a good size. Overall I would stay again as the price was fair. The breakfast could have been improved by regularly checking to see that the water for tea is hot and that the choice and selection for the breakfast is increased a little. The bathroom needs to be cleaned up considerably. Grout between tiles is dirty and old and detracts from the rest of the room.
I can only recommand - polite and English speaking staff, perfectly tidy room and internet access available. Not in the middle of the main road, therefore silent but at the same time close to the center. No. It was a very pleasant stay
location, view poor breakfast
Excellent position, close to the city center and to the lake. Friendly personnel. Wireless Internet available in the room, free of charge. Good breakfast. Noise from the street.
good for 2 nights
The location. No.
Although I made the reservation by visa and in the info about the hotel it mentioned that they accept visa they didnt have a visa machine to charge my card and I had to pay in cash. I was left with no money after.