Rooms were clean and staff was friendly and helpful
Hotel is modern, good amount of English TV channels, if you can upgrade to get wifi and lounge do it! It is worth it! Location was great I literally walked only 5 minutes to depart in my flight. Train station is literally infornt of hotel. 20 min train to main city!!! ;) I did not like that you had to pay extra to use sauna and steam room
We had an early morning flight out of Milan. It was so convenient to stay at the Sheraton located right in the airport. We had a lovely dinner at the restaurant the night before and retired early. It was so easy to leave the hotel in the morning and walk right to our gate. No travel to the airport which gave us a bit of extra time in the morning. The room was clean and comfortable and we didn't hear a single plane all night.
The location in Terminal 1 is superb! The cold tile floor in our room. The room & bathroom lighting. The bar area is uninviting and just blah.
Very clean room, good staff, and great food at the bar.
Convenience to airport and trains, quality of facility and rooms, staff very helpful
Clean, spacious room
Excellent restaurant, friendly staff, fast internet, clean and spacious rooms. Access to Airport, Railway station, and rental cars are the best. Room was rather noisy.
Nice soft bed ! (Isn't that what it's all about) Every 2 to 5 min a pressure pump would come on next door. I was at the end of a hallway, next to an electrical room.
Location to airport Cleanliness Comfort of room Quiet Courteous staff The bar had an unusually full line up of drinks. Layout can require extensive walking between lobby and room Restaurant food was marginal which made its premium prices seem unreasonable. The card key was unusual for us and awkward for controlling interior lighting, etc.
Close to Milan Malpensa airport. Dinner ordered in the hotel restaurant was good. Free breakfast provided. Air conditioning didn't work in our room. The door didn't lock. WiFi was slow to the point of non-functioning. The hotel shuttle never picked us up from the airport.
Free shuttle from and to the airport, very proximate to the airport location, friendly staff (which also speaks English), abundant breakfast, spacey rooms. No tea or coffee pot in the room, you have to call the reception to turn on the heating in the room
Everything! Our family (8 people including two very young children) had to fly out of Malpensa Airport early morning. We arrived by bus to the airport from another city. Idea picked us up and brought us to the hotel and then in the morning returned us, free of charge, to airport for our return flight home. The food in the restaurant was great, the people who worked there were wonderful, the price couldn't be beat and the room accomodations were impeccable. Nothing!
Very good condition and modern building. Good location-close to the airport. Clean. Has all the amenities. Shampoos, soap, towels, TV, blow dryer. Friendly people. Air conditioning works good. Free shuttle to the airport and back. The shuttle driver was very helpful and friendly. Good breakfast in a large room with hot food and cakes and fresh fruit, coffee and tea. Friendly staff in the breakfast room. I would go again and stay longer.
Close to airport Showers didn't work. Not the best beds. Internet did not work
Excellent value and location. The place was clean, beds are super comfy, and the food was decent. The staff are very helpful and courteous. We will stay again when flying thru Milan.
Great location and fantastic Italian restaurant only 2 minutes away. I booked 2 triple rooms only to find out that the hotel only has double rooms. Paid extra for 2 triples. Not pleased at all.
Close to the airport. Good only for the connection flights. My room didn't seem adjusted for living: wet wall in the bedroom, strong smell of mould. The hairdryer didn't work.I Tryed to call the reception - the telephone didn't work either. Had to go myself with wet hair.The lady at the recep. Reacted strangely (as if it was absolutely normally). No excuses, of course. The maintanance guy brought me the new hairdryer at least. Quite poor breakfast. The shuttle to/from the ariport goes only within short periods in the early morning morning and late afternoon.
The shuttle service was great! We were only there 1 night and chose to stay at an airport hotel because we had to catch a morning flight. It wasn't as close to the airport as I imagined. It's 15 minutes feom T1 and 20 from T2.
Overall great room especially the price. It was a last minute booking when we got to Milan and they even picked us up from the airport and dropped us off the next morning. They also had lovely beds! Comfortable. The wifi didn't work on the top floor and the shower clogged up a bit
Clean, (american standard) good size rooms. Confortable beds and good shower. Buffet breakfast included in room price had good variety and plentiful. Service was "neutral", cannot be described as friendly.
The shuttle service, hourly, worked fine. The room and bed were comfortable except for the A/C. Staff was most helpful. The breakfast was superb, considering it was included in the price. In all, a great way to spend your last night in Italy and get to your plane the next day in a relaxed, stress-free and comfortable manner. The A/C was warmer than the setting in the room showed, leaving us too warm for a good part of the evening.
From the front desk to the restaurant staff, we couldn't ask for better service. If you come here try to find Marika in the restaurant and Honey at the front office. They are amazing. There was also a young man whose name I didn't catch, the morning we left - he loves Russian culture and literature- who is incredibly helpful. The shuttle runs to the airport just about every 30 minutes to take you to the hotel and you reserve it to take you to the airport for your departure every hour. Timely, very clean, delicious food, and modern. I loved it.
Very friendly staff. Hotel beautiful located alongside Lake Maggiori with a lovely garden and bathing facilities. We really enjoyed our stay.
Outstanding location, overlooking the lake. An older building that has been refurbished inside to modern standards. Art work from local artisans adorned the walls. Free internet. Relatively isolated so not easy to get to any shops.
very nice location in front of the lake, with nice walk the staff did not speak English
The quiet location on Lago Maggiore. Beautiful views.
This hotel is situated on the shore of Lago Maggiore. Beautiful view from the very good room. The restaurant is excellent. Its easy to get to Milan and the outlet near Milan from this hotel.Wi-fi is in the room, free parking. I will recommend this hotel to my friends.
Very good location. Beautiful view to the lake. Had some problems with shower.
The free airport shuttle was very useful The colors in the room was drab. But as this is an airport hotel mostly for overnight stays, this may not be so important.
The staff were friendly and accommodation. Would prefer a softer bed. Not the best view
Very affordable, clean, comfortable, and well-placed for flights out of MXP.
Hotel was clean and located close to the airport I had a difficult time with the hotel shuttle. From the hotel website and information I saw that the hotel had an airport shuttle which was one of the main reasons I chose the hotel. I arrived late and then found out that the shuttle does not make regular stops and instead you have to call to arrange the shuttle for pick up. As an international traveler I did not have access to a phone and had to get assistance from another hotel shuttle. It ended up taking about two and a half hours from the time I arrived to get the shuttle to pick me up.
Responsive and helpful staff. Shuttle to and from Malpensa. Better than average continental breakfast. Small but adequate single room.
Location was perfect for Malpensa airport travelers . Rooms were amazing in quality, cleanliness and bed size (bed way larger than king)
Close to airport. Promptness in everything. Shuttle to/from airport. Great bed, nice room, handy breakfast. Nothing to mention
Breakfast and the transportation service to the airport were the best. Super convenient and driver is super sweet! Somehow, there were a couple of maintaining workers coming in to my room, even though there was nothing wrong with it.
I have stayed several times at this hotel and find the staff to all be VERY friendly, helpful, and accommodating. Even the owner and his family are friendly to guests! The staff all speak good English and will help in any way. I will continue to stay there every time I fly through Milan.
Great staff. Everything we ask for they said yes and made the stay great
Very close to the airport which was perfect since we had an early morning flight the next day. The place was very clean and perfect size for 2 adults and 1 child. Reception employees were very nice and helpful. Quite far from Milan if you are trying to visit the city, but perfect for what we needed (close to the airport).
location a complete kitsch
The hotel is in a central location in Gallarate, a short distance from the station.
Good value for money with location near to station for easy access to Milan
Great location - easy walk to the train station. The front desk staff was very helpful and pleasant.
Great location, close to mxp. As for an airport hotel, the restaurant is decent. There is a 12€ charge per person for breakfast, so the low price may seem attractive but add that if you are planning to eat. Otherwise, clean, comfy and ok in general for a night before a flight stay.
Good breakfast, great location and kind staff. Fitness studio could use some free weights.
no free internet in the rooms
The rooms here are stylish and comfortable, while rather small. Dirty dishes and glasses were left in the cafe overnight.
The staff are extremely friendly and very helpful!
It was wonderful
Close to the airport. Breakfast quantity good! Very good help from waiter at the breakfast buffet. Wifi good strength. Rooms not very clean but clean enough. The walls looked like someone spilled something. Shower leaked all over the floor. Bathroom no exhaust venting. Cappuccino from machine not so good.
My business partner and I travel a lot, so we see varying quality. We are starting a new business and are on a budget. We were so impressed with this hotel that we introduced ourselves to the manager and told him so. It is clean, crisp and light. The members of staff we encountered were friendly and helpful. The room designs are funky and clever (eg the swivelling desk!) and interesting. We would certainly stay here again and would be pleased to recommend it.
The room was very poor planned. The bathroom doors were teaching the bed. The service at the restaurant was very poor. We had to ask for everything separately, even if it is customary to bring oil or vinegar with the salad or parmiggiano wsith the minestrone.
Very good and fast reception,best value for money and good free of charge transportation from-too malpensa airport
Beds were fine, food decent and for a one night airport stay it was a good value. Did not realize how far it was from the airport - couldn't easily find that detail when booking online. Waited 40 mins at shuttle pick up location and had to call 3x to get pick up. Van driver was editing the contacts on his phone while he was driving and drove like a maniac.
The desk staff was ncompetent
The town Vanzaghello is very nice, very calm and silent. The room itself is very comfortable. Nice bathroom and shower. The host was very kind to us. Nothing. I just had one situation, because Vanzaghello is a close to Milano by train, but the last train is around 9:00 PM (not sure about the exact time), so it might be difficult to get to the hotel late at night. We had to take a taxi from Milano and it costed around 88 euros. Yep, not nice. But no complaints of the hotel.
We were not told that our room, although it did have a lake view, was over a bar. There was noisy revelling all night until about 3 AM. We got hardly any sleep and saw the headlights of every car that went by our room. It was a disaster!
the personal service the location is quiet on a maun road in the area
Beautiful location and staff were both attentive and friendly
Very good location, just behind the Duomo. Easy access to the Subway and main Milan areas. Room's are old and should be refurnished.
Good three star hotel in a good location with Lake view rooms essential.Breakfasts poor as little or no variety.
The staff were very very friendly which made for a lovely relaxed stay Rooms could do with a bit of updating, although this is an ongoing project.
room very nice, clean, starting from 05.15 goes bus to malpensa
Clean, comfortable, good service
the hotel was near the Milan Airport as advertised
The room was clean, big and comfy I booked this hotel because I thought I'd get a free airport shuttle to the hotel, it turned out that the shuttle service is only in the morning and they still charge you 5 euros!! The closest restaurant was 1km walk away and I wouldn't recommend it if your scared of big, barking mad, guard dogs!!
Very nice room. No shuttle service from Malpensa in the evening. Was not given any warning that taxi was the only service.
Very clean. Good location. Too noisy. Such a good looking hotel but with paper thin walls. Could hear our friends talking next door and the tv below us was on until1am and even when the manager asked to have it turned down we could still hear it. Quiet rooms should be a priority when building a hotel. Too bad I can't recommend this great looking hotel.
Very friendly and competent staff, small size, landscaping, convenience to airport The air conditioning was very poor. We were sweating all night (both rooms) and the outside air temp was actually cooler than the rooms. The manager told us it was functioning normally. I would not stay here again in summer months because of that. Parking is limited. Internet was intermittent.
The hotel staff was very helpful. This is an excellent place to stay prior to a flight from Malpensa Airport.
It was horrid. That is all i have to say. Service, staff, breakfast was poor.
Clean, large room, quiet, air conditioning, wifi, excellent value, friendly staff Small reception area, no Kleenex, strange hole in corridor
All around good experience, except there is no shuttle to and from the airport. Taxis at the airport will take no more than 4 people at a time. Traveling to and from the airport with a family of 5 is expensive.
Distance from hotel to airport. Hotel's map gooing to airport. Availibility of parking. Multilangual Personnel: english, french, and other languages Client smoking in corridor Surrunding noise at night: street gangs near battle
Breakfast The absence of a 24 hour shuttle
Good sized room, free airport transfer 1. Bathroom tiny and faulty shower 2. Located in an unpleasant neighbourhood and not easy to get to restaurants etc, w/o a car 3. No restaurant at hotel
Close to the airport Offering poor, no restaurant. Breakfast poor, bit noisy.
Good price/quality No shuttlebus service from the airport during the evening
Good location, near the airport. Free park for cars. Bathroom had a very bad smell. Furniture of the room seemed quite old. Staff didn't seem very nice.
The hotel was quiet, near a great pizza place, and they woke us on time for our flight. The bed was small and could have had a better mattress.
Free Parking, Fast Check-in, Excellent Next Door Local Restaurant, Fine place to stop for Malpensa Airport connection Room was a little old and bathroom appliances dilapidated
the room was very hot. the internet had to be free!
Location and very helpful staff. We were flying out of Mlan early.
The personnel were helpful and the shuttle most efficient which was the main reason for selecting this hotel. It is not easily accessible and the restaurant recommended was so so.
Shuttle to and from airport is convenient. Somewhat outdated rooms but sufficient for just spending the night between flights. Continental breakfast was not included in the room price.
Totally delighted with the high standard of the hotel Lack of own restaurant or at least some sort of food facilities
Very nice, big room and very quiet. We will be back at the end of June 2007.
that there was a car available to take us from the hotel to a nearby restaurant - and to bring us back to the hotel.
Good location. Close to airport but quiet. The airport shuttle is fantastic. The driver saved us a lot of time and trouble by asking where we were going and then taking us directly to the shuttle but to the train station. There was a bit of an odor in the bathroom.
The staff were kind, helpful and welcoming. The shuttle was great and on time. The breakfast was excellent. This was an extraordinary value for the money. I would highly recommend this hotel. It was also clean and well appointed. A bit hard to find off the highway- we went on the wrong exit- recommend some additional info since the exit before is very close in name to the one for the hotel.
great shuttle service,great wi fi in your room,good breakfast,proffesional stuff.It's veru good for short term staying.5 min to Malpensa Airport Nothing near.
Staff incredibly welcoming, polite and helpful - several went out of their way to help with a few light requests we had (such as printing out boarding passes that other hotels do not do). Rooms were also very clean and comfortable and great value for money. Also really easy and quick to get to and from Malpensa airport.
Shuttle service to and from the airport is excellent, always on time and drivers are courteous and helpful.
Very good that a hotel shuttle bus can pick you up at the airport. The breakfast was also very good for being in Italy. It says nowhere on the page that you have to call the hotel for the shuttle bus to pick you up.
close to the airport smelled like smoke; in a generally empty hotel we were put in a room with people in rooms on 2 adjacent sides, making it noisier that it needed to be; there were no places to eat nearby.
in a nice wooded area with peaceful surroundings.
We were surprised the beds were not made on Sunday
Quite close to the Terminal 1 airport - it is the only selling point for it Bad sound insulations. All noise from neighbours and outside enters the room. Out of fashion furnitures, from the '60.
Proximity to airport, friendly helpful staff. No negatives
Close to the airport, easy access, great brakfast, nice staff
The manager went out of his way to answer our questions and make us feel at home!
The hotel is conveniently located about 5 ot 6km from Malpensa. I had my own car and has the convenience of parking it right outside my room. The constrcution of rooms is similar to that of row houses with your own parking space in the front which makes it a good choice during wintery nights. The rooms were quite clean with bathroom amenities being the most modern and new.
I have been satisfied by everything in the hotel.It is very close from the airport, what is very usefull for business traveling.
Very Clean, nice room. No internet services available
The landscaping was very well done The inaccessibility to anything. The bar was closed. We were shuttled to a restaurant that had very poor food..no choice of restaurant
The whole hotel is very nice. Modern rooms and bathrooms. You can connect your smartphone or computer to the TV wireless for mirroring or with HDMI cable. WiFi is free. You can get drinks and snacks 24 hours in the lobby. Excellent staff. Excellent price for money. No breakfast included and no mini bar in room.
Clean pleasant reception staff & food staff great price for the location important essentials available light breakfast included,,sufficient, limited selection cereals, danish rolls, coffee, tea, etc. no phone in the room, all was on the web, and when we finally found the message on the web, it said....'WE WOULD RATHER SPEAK TO YOU IN PERSON, SO THERE IS NO PHONE IN THE ROOM: Queen bed only, no king beds, ... asked for 2 twins, but not sure if 2 twins are available either no room service, food was packaged sandwiches/salads & 1 warm dish @ dinner next to the reception area.
Very friendly and helpful staff. Excellent customer service Close to Terminal 1. The bus connection between Terminal 1 and 2 is great. Clean hotel, functional, comfortable and just what a traveler needs. The price is right. I will stay there again. We only stayed one night. Arrived at 9 PM and checked out at 6:30 AM. Very helpful and friendly staff.
Close to airport, new and clean, attractively decorated, staff is friendly, attractive cafe on ground level. Very limited food options, hotel has a cafe with expensive sandwiches on the ground floor but no restaurant, check in is a little confusing since cafe is not separated from main hotel.
Location is fantastic for an overnight stay. Very professional and classy hotel. Great room. USB charging & plenty of plug points expensive cafe and bar.
Hotel was attractively decorated, front staff was very accommodating to our needs. Room was nice, clean and comfortable for two. Location was great directly across from terminal two with a shuttle going between terminal 1 & 2 every 5 minutes. We also took part in the buffet breakfast for 10 euros each. Which included unlimited milk, coffee, juice. Pastries, cold cereal, fruit, yogurt, and selected slices of cheeses and meats. Definitely would stay again if ever in the area. Cafe choices for food very limited and a little pricey, but convenience is expensive, choices consisted of cold sandwiches, premade" warm up meals and salads.
Clean, stylish, comfortable, with most amenities. Terrific value for an overnight stay. Food options were limited, so if you are looking for a full restaurant, it would disappoint. However, there are salads, sandwiches and so on.
We didn´t stay long, arrived late and continued our journey early, so it´s hard to say. Everything was fine for our purposes.
Very comfortable and cozy. There is a very friendly waitress in the dining room, and the shuttle service to and from the airport was excellent!
It being close to the airport, and having a shuttle Carpets in room were filthy. Pillows were so stiff and large you could not sleep properly. Restaurant is pretentious and silly.
very efficient, excellent food, perectly located to catch an early Malpensa flight
Convenience to the airport, attentive staff, cleanliness, shuttle to airport. We were overall with everything about the hotel and would recommend it.
The convenience and efficiency of the hotel's shuttle service to and from airport. No
it's nice, clean, reasonably modern, has reliable wifi, the staff is nice, and is close to the airport with a reliable shuttle. Breakfast could be better.
The staff was very friendly, competent and professional. The room was spotless. Wireless was wonderful to have after weeks without it. The shuttle was right on time. Absolutely flawless stay there.
We had an extremely early flight, and the close proximity to the airport and the shuttle service provided by the hotel made it the perfect choice. The staff were friendly and helpful, the hotel clean, the shuttle service prompt and it added up to the perfect choice. We had to leave too early to take the breakfast so cannot comment on it. n/a
Staff excellent with a very warm welcome. We left early following morning and cleared the reception in 5 minutes and courtesy bus on time to airport.