Extended Stay America - Omaha - West

They changed their policy of accepting debit cards as a form of payment . i lost 115.00 due to hotel not wanting to refund my monies. I am a perks reward customer i recommend them all the time to friends and family. Customer service

The room was lean and the floor plan was acceptable. The hotel itself was having some type of renovation done, as the elevator was padded for freight. We found the bed to be very hard and the sheets made your skin sting when you slid your arm across them (from low thread count) The breakfast was packets of oatmeal, granola bars and coffee (but the coffee WAS really good!) Don't plan on a breakfast meal

Convenient location and wonderful staff We asked for indoor pool and full breakfast and your booking provided neither. We were also assigned a smoking room and you did not follow our search guidelines.

The room was clean and spacious. Would be good for extended stay with full kitchen. You have to ask for dishes and coffee maker, etc. Room smelled very strong of curry. Amenities (such as breakfast) were bare bones at best. Bed needs to replaced, it was a little lumpy.

Good water pressure in the shower The heater was very noisy and didn't work right. This hotel should not be able to list 'Free Breakfast' as a benefit. A granola bar and hot water is not breakfast. It is very misleading to say they include a free breakfast when don't have a real one.

Big room the hotel was very sticky

Nice big room Not very clean. Towels where awful

Location Smelled old and musty

This guest did not leave comments about this hotel.

Cheap hotel with a gigantic studio room. When I was checking in (late night) they had a druggie employee, i could tell he used to do crystal meth because the way he was all over the place and his teeth were missing. They only had one employee which made it hard to get the things we needed.

This guest did not leave comments about this hotel.

This guest did not leave comments about this hotel.

Convenience and price. Bare bones. Would not stay here if it were anymore expensive.

The lady upgraded us for free.

It was quiet. It was horribly dirty. Stains on the carpet and couch. We kept the window open due to the odor in the room.

location filthy, noisy manager's solution to my concerns were to threaten to make me leave and cancel my reservation even though i was paid up. horrible people skills and problem resolution

nothing It was filthy, noisy, when i complained to management the manager solution was scream at me over the phone and threaten to cancel the reservation and toomany disappointments to list

This guest did not leave comments about this hotel.

The location. The room was DISGUSTING! The bathtub/toilet/sink were gross and it was clear they hadn't been cleaned in a long time. I showered standing on a hand towel because it was so gross. I fled this 'hotel' after a 4 hour nap.

Originally put in a smoking room that was disgusting Smells

Good location, nice suite layout. Has a full kitchen but nothing in it. Not even a fork or a cup. They apparently have a system of 'packages' that the guest has to request. I don't know if there is a charge for this. No coffee pot, which is standard in even bare-bones motels.

It was a place to sleep The smell really bothered me, but we arrived at 11 p.m. - not much we could do.

location the hallway walls and carpet are not clean

Free breakfast. Good location. Friendly staff The room smelled horrible. The carpet was damp. The pullout sofa was uncomfortable. There were no sheets or toilet paper provided therefore had to ask the front desk (who were very accommodating).

The assistant manager, Zee, was extremely helpful. Priceline sending me to an overbooked hotel. Having to wait two hours for a room after traveling all day.

Grab and go breakfast. cleanliness of the room and only being offered a smoking room

The room was dated and did not look anything like the picture on price line website. Very disappointed especially since we paid xxx a night. The hotel also had an odor.