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Its an old hotel where noting has been done since 1960. Furniture very very poor, old and dirty. Rooms the same. Reception was something from a 1960's horror story. Totally dreadful hotel.
The central location with swimming pool the garage far too narrow and the bikes ina bad shape
Could not enjoy the hotel. we were robbed in our bedroom all the cash and Reka Checks, few hours after hour arrival (see complaint) and we changed Hotel the day after. Few hours after our arrival we were robbed in our room (locked with the hotel key). We were at the bar for an hour and in the meantime my wallet and my husband wallet were cleaned in our room. Inclusive our reka check. Much for our dissapointment for such a welcome, the manager of the hotel was very unfriendly. She strongly pointed out to us that they are not responsible for this and she did not show empathy to our unpleasent situation. Also we were told that this never happened before....and just by chance another woman that pass trhough the reception heard my compliant and she told me that at the same time she was also stolen in her room (cash, a ring and a necklace). Never happend before? Police from Bellinzona registered the theft.
I liked the friendly atmosphere. The spacious room and the airconditioning as it was very warm weather. The balcony, view of the lake. The restaurant with the terrace was very nice. Breakfast was very good. Childfriendly without noticing too much. the bathroom was outdated and smelled in the morning .
It is well located. I asked them a room with a lake view, they said and charged for that. There is no such thing there. Because it is not a tall building,The view from the rooms are the trees and the swiming pool.
Very simple and nice, pool and sun a beautiful room for 2 incl. a kitchen in the center of Locarno a throw of stone from Piazza Grande...!
location, size of room decor could be updated
Location, size of the room
The breakfast buffet - very extensive
proximity to town centre friendly lighting dark breakfast room stuffy
Huge and comfortable room, nice restaurant, kind staff. Located in center of the city and very close to a big parking (7CHF per day) Room furniture was so old fashioned (~ 1970!) (but in a very good condition) and the TV was so small compared to the size of the room. Hallways and reception look much better compared to the room.
The staff and location were great!
close to centre and market the ensuites could be bigger
The location on central square is ideal to be able to reach everything just by walking! The food on the terrace was very good! No Internet in the rooms
Well located in Locarno old town, good value for money A real double bed instead of to single beds side by side would make cuddling much easier...
Nice view, as requested (room 211) Too loud music from restaurant nearby, until too late (23 h)
It is a very clean hotel, and has an excellent location in the old town of Locarno. The breakfast is a decent one. Poor isloated walls so you feel the footsteps in the corridor and there was a baby crying in one of the rooms and woke me up at 5 am. The room is very small and the bed is so tiny and no power supply in the bathroom.
In the middle of town Parking away from the hotel The rooms are quite noisy as the walls are so thin
The got a verry cheap Day menu and it was nice. The Stuff was not really friendly.The bed was unconfortable and in front of the window, was the wall of the House next door.at beackfast i missed fried eggs and bacon.
Real chocolate milk at the breakfast buffet
They are very generous, the service was excellent , I like everything in the hoetl. I recommend it . nothing I like everything .
Everything! The buffet breakfast was scrumptuous, the location is excellent Nothing
The friendly staff and excellent overall quality. No!, but..., If I was the hotel manager, I would place a small Swiss chocolate treat on bed pillow each day for each client.
Good matress. Excellent breakfast. Friendly staff. Close to station.
Very helpful service. Parking servce good. Very central location.
Iliked every thing the location is perfect right in the middle of everything ,the breakfast buffet is out of this world plus they have another small buffet in the lobby 24 hours a day where you can enjoy a cup off coffee, tea , have cup of cake our a danish crossint at any time every thing is perfect
The location was excellent, service was very good and the breakfast buffet was terrific. Price was expensive, but all of Switzerland is expensive.
Beautiful decor, friendly staff, excellent location
Location and staff made this a great stay even though it was short
location, view (lake-side) not enough parking lots
The hotel is well located ... The cleanliness , the bedroom wasn't clean enough , we found insects there the work team there weren't friendly and saying that ,maybe the insects came with us, and personaly i don't thing that hotel deserves to be a 4 stars hotel .... thanks P.S. For the price we paid i think we deserved a little bit more respect.
Location just within walking distance of the Station, city center and on the lake promenade. The food was excellent, as well as service with personalised attention at the front desk and the restaurants.
situation in the centre lake view poor breakfast, bad smell in bathroom.anonymous ambiance.
It is a nice hotel. A parking is missing. And the room price was at least 25% too high. Except for the parking all ok.
Location was quiet and we had a wonderful view of the Lake. no complaints
Very nice location and large room.
The position is simply excellent and the staff friendly and helpful. The facilities are spartan for a hotel claiming this standard. The gym equipment would certainly benefit from regular maintenance.
Very friendly service. The use of cycles was a good point and the food was very good.
It was very clean and close to everything We were not very impressed with the restaurant attached to the hotel - not the main restaurant but the one located next door which was recommended by the front desk staff..
Lakeview, free non-alcoholic drinks from the minibar, nice fruit platter in the room Smoking on the terrace - especially during breakfast
Staff are very happiful. We hadn't booked ahead for spa treatments and there were no appointment slots across the whole three days of the booking. This was very disappointing and to go into the spa area required a payment which given we were paying £190 a room a night was very poor indeed.
Very good Hotel, very polite and helpful staff. I could recommend this Hotel and will stay there once more.
Swimming pool, excellent restaurant Rooms decorated without imagination
The room was spacious, and the lake view gorgeous. The spa was great. The staff was friendly and professional. Loved the breakfast buffet. The wood flooring, spartan decoration and the non-platform bed made the room feel a little cold (the bad weather did not help, I guess). We probably should have gone for the (very expensive) dinner at the hotel, seeing the poor quality/price ratio for meals at restaurants in locarno. Haven't seen such bland food at such high prices in ages.
The hotel, room and the spa facilities were first class. After a hard day's work, I appreciated the pool and spa bath. I will definitely return with my partner for a long weekend break. The service was first class from the reception to the breakfast. Excellent!
Calm, friendly staff, wonderful view of lago maggiore, nice, large and bright room (deluxe modern). A rich breakfast buffet.
Excellent location, free parking, free minibar (but see also negative point below), quality of breakfast buffet Wireless lan only @ exorbitant prices (even 3 star hotels give you free access, only one Internet pc, apparent constant shortage of staff (spa reception was never manned, had to call for breakfast service on 2 days because nobody was showing, they wouldn't want to exchange regular coke by Diet Coke in the minibar on grounds that the minibar was free (I do not see any logic herein)
Views were great. Nice restaurant and wellness area
Awesome. Should be a 5 star Hotel. We got upgraded when we arrived and had a huge comfort room. The food is excellent, the service is fantastic. You can grap a bicycle to explore the surrounding (try the eBikes). None
The swimming pool is good. We could relax and enjoy the day. The location and the view is amazing. Especially from the swimming pool. You can go out and see a nice view from Lugano and the lake. The hotel really needs a reform. It's a shame such a nice place be in this conditions. We only stayed 1 day, but I wouldn't recommend if you want to stay more than 1 day and needs comfort. The bedroom isn't so good, the bed, the carpet is old, smelling not so good. It's really a pitty, because the location, the view is amazing.
Very difficult to find and it was very old and poorly maintained but clean. Pool and health facilities very nice and apparently newer. Food was sufficient.
The surrounding area is stunning. The welness facilities are really good Helpful personell Old fashioned rooms in need of some cosmetics.
The leaisure facilities and the location were excellent. The quality of the room furniture, carpets and wallpaper were below the expected standard
it was very old hotel,the room very narrow,the way toit very hard,far away.
Very nicely situated hotel, beatiful surroundings. Wellness area and outdoor pool are very nice. Convenient parking space is limited on busy days. No minibar in the room.
The traffic instructions by car showed in the website are quite poor. They seriously mislead me about the hotel location. I felt I was cheated.
The position of the hotel got a nice view You can here the other rooms voice during your stay at the roomthere is no privecy or sound isolated
The waiter by the name of "Angelo" makes you really feel welcome and at home. Marvellous landscape and perfect indoor swimming pool.
The friendly staff and extensive facilities
balcony, view of lake, large showers, nice room lighting double bed matresses kept sliding apart, pillows didnt have much padding
situation was perfect for us and the garage was good new and basic hotel and we didn´t have any problems or complains
Room very comfortable and very clean, excellent location
good location for moving around and near train station and lake sometime there was brown water coming out when opening the tap , needed to wait for few seconds
the location was great and the staffs were kindly helpful
The hotel is newly renovated and clean. The location is perfect, short distance from the train station. The cozy balcony with its view on the Lago Maggiore! There was once in a while a noise, which was mostly disturbing during the night (air-co or so).
The hotel is well located at the proximity of all points of interest. petit dejeuner
Nice, clean hotel in the centre of Locarno
The room was nice and very clean, the breakfast was excellent with a nice choice and fresh produce. The staff were very friendly and gave us a nice welcome. The room was quite small with no balcony, and the room from the window was poor not allowing in much light. Otherwise very good.
Fairly good and clean hotel. Vast rooms. good value for the money
during our stay for 4 nights, we felt home and every one is being very friendly and helpfull.Rooms are very confortable and clean.The breakfast was amazing:) all was great(except the noise of the train) but was not a big problem
The view is outstanding, and the design of the hotel as well. Nothing. Great vacation.
Views of the lake from our room were fantastic, and a very short walk to the city center and the lakefront.
Nice staff and clean and have a/c
Location, friendly and helpful receptionist, nice daily suggestion for local activities We booked a double room but the bed was 2 single mattresses pushed together that slid apart during the night creating an uncomfortable hole in the middle of the bed. If you must have these 2 single mattresses then provide some way to keep them together so they do actaully represent one double bed.
The location of hotel was excellent! We intended to travel everywhere by train and the hotel served that prupose so well Nothing we disliked, but just wished the breakfast to be a little richer than it was....
nice location and nice view, spacious breakfast place with good buffet, big shower, good beds
very friendly staff, nicely renovated hotel, excellent location none
very convenient location, close to centre of town. very clean hotel. staff was kind and helpful, very efficient.
this is a very nice hotel one of the best 3 star hotels i have stayed in will go againe
Charming hotel with very friendly staff and nicely renovated rooms. Good location with walking distance (3 minutes) to the train station.
Comfortable. Charming views of the nature, hills, lake and town. Near the city center. Has all comfortable SPA and swiming pool. Sauna and relax rooms. Parking charges. The breakfast no variate.
Everything! The room was spacious and beautifully appointed, the location was excellent with breathtaking views of the lake and the staff was helpful and easy to deal with! We didn't want to leave. Not a thing
Room’s view The location
It is a beautiful, relaxing place. The view is spectacular!
relaxing bed pillow
Beautiful views, close to the city center for shopping, nice outdoor pool The dinner menu and food was very average
location, room, pool, gym, food, terrace for breakfast They gave us a room without a view although "panoramic views" were promised when we booked and confirmed in writing. Upon us complaining, the receptionist said the view was from the balcony. We had to argue and then got reassigned a new new room which was indeed very nices and spacious. However, given a price of CHF 400 per night, you do not expect to this type of attitude. The rating of poor in category (2) above reflects this experience. Note that staff in the gym and restaurant were "good" to "excellent".
Staff were fantastic and very welcoming of my two children aged 2 and 11 months. The pool area was great and we had a fantastic relaxing time. The hotel is well positioned on the hill with good views but is close enough to walk to Lugano.
Superb view, good breakfast, we received an upgrade for free, staff very friendly Very long walk inside the hotel to reach our room, the hotel is a 15 minutes walk from the center
location, arrangements, views, courtesy, service in general, great food at the restaurant, good spa and wellness facilities as well as a great place for our German shepard dog none
The hotel was very clean and comfortable and had all the amenities--even a laundry room that guests could use (though you have to ask--I was told that Americans are the only ones who ask about doing their own laundry). An easy 5- to 10-minute walk into Locarno, but all uphill on the way home. Or you could get on the funicular that runs every 15 minutes or so right next to the hotel (until early evening, I think). The breakfast buffet is sumptuous, the coffee very good. Nice grounds, pools, spa facilities. It's very big and a little sterile-seeming. A lot of older German tourists seem to stay there. This is not a bad thing; just makes the place seem a little staid.
Good location and standard of accomodation
Liked the roomsize, balcony with view over lake. Good hotel, but no luxury hotel. Private garage to park the car (30 ChF). Didn't like the room interior, colourscheme feels unpersonal, bathroom small.
Excellent service, very good facilities, optimal location. None
Front desk folks were very nice. Room had a beautiful view of the lake and a very nice terrace. the restaurant both food and service was very poor
Superb location, unbeatable views of the lake and town.
Pleasant hotel with good view of Lake Maggiore. Quite far from city enter.
We loved everything and we're usually very critical. The grounds, the room, the service- it's more like a five-star hotel. Nothing.
Outstanding service location and stunning views...a wonderful stay!!
view from balcony, swimming pool area with view on monastery, service in hotel
Goog situated hotel 20 minutes walk along the lake to reach the centre of Lugano. Breakfast with lakeview.
The spacious room & toilet. Honestly , all was Ok.
Great views over the lake. True to star rating.
Quite hotel and quite city as well for relaxtion. Car parking should be free of charge as there is no public parking near the hotel.
Excellent location, rooms, and the staff. We like a lot both spa and outside sundeck. Fascinating lake view.
great location. exellent stuff. the spa gets 100 points. the charge of parking per day is too high. thay sholud buy new epuipment fo the gimnasium.
The service was beyond reproach. Everyone was friendly and ready to help. I thought it a bit outdated. Although it has added wonderful, modern amenities (spa, pool, fitness room etc.) the hotel itself could use some refurbishing. The rooms are fine, but the lobby and all common areas do not reflect a top-level hotel.
The swimming pool and SPA equipment Noisy and on the bad side of the road (No direct seaside)
Excellent views Hotel was split into two with the reception area on one side
very clean. no faults
Nice room & excellent staff. Relaxing atmosphere
Everything was nice. Swimming pool was closed.
The staff were very polite and helpful. Was exceptional value for money. Not too far to walk the centre of town and the station. The pool was also lovely.
The conceirge was excellent and informative about things to do and to see that are not in the guide books The breakfast for a 5 star hotel was a little flat. We were charged for our hire car being put away; the driveway to the hotel is narrow, nearly always congested, and is on a very steep bank. We agreed to it being put away to save the staff (or us) the hassel of parking in so difficult a place; we didn't need the car for a days or so and accepted the suggestion made by them - it should have been made plain to us at that time there was a charge of 30 CHFa day. The receptionist at check out was dismissive and didn't take this suggestion on board.
I like the actual residence, the fact that it was an old palace, the location has one of the most beautiful views. I did not appreciate the greeting that I had at the reception. The woman on the desk was very dry and unhelpful. I had to remind them that I have an LHW card and am entitled to certain priviledges.
Fantastic location. Good breakfast. Excellent helpful staff. Pool is a bit small. Very limited english language TV - not that we used it much but it would have been nice to have something to watch other than tedious CNN.
The staff were so friendly, polite and attentive. The room was delightfully comfortable and the view of the lake and mountains is still with us!
good service, position and breakfast The Hotel rooms have old furniture.
the hotel was excellent from every aspect, each of the staff from the porter till the front desk manager were very kind and excellent. It is exceptional hotel the only thing is if wireless wifi was available for free of charge instead or with the LAN connection
Watching the moon reflection on the lake, as we dtrank a glass of wine in the Hotel bar - beautiful. All perfect.
i dont like the hotel. i don't stay again there.
The breakfast The elevator was not working always!!!
easy walking distance to key attractions and restuarants and trusted Hotel Brand. Breakfast could be better... ie.. fresh fruit, jucies
Swimming pool, breakfast, connecting rooms. Everything.
Clean and comfortable, very friendly with attentive staff
Nice quite area, a few minutes from the lake
The room temprature was not comfortable, very hot.
The service, very polite staff, typically Swiss. Very diversified breakfast with a diversified choice of delicious cakes. The fact that it's reasonably far from city centre should be made more clear. Despite the fact that it contains the word "Centre" in its title, it was quite far from the actual Centre, which was slightly uncomfortable since my grandparents were accompanying us.
I have to agree with other comments this hotel is not up to standard. 2 star rating only – how is it ever 4 stars? The whole hotel is tried, old fashioned and worn out and really needs a total refit. It is really a Holiday Inn? At the front and rear of hotel there is new building construction just started, very noisy during the day, I would say for 1 year. Hotel staff not interested in the problem.
The nice garden, it was very quiet in the night. I don't know more because we stay only for 1 night
All. Especially was pleased kunya.
Meals served for dinners at the restaurant were really superb by all means. Advanced charging of the room bill immediately upon our arrival although my credit cards were available to the hotel staff since I'd made the booking via website and this was our second stay at the hotel. That gesture of mistrust made us feel we were not welcome to the hotel.
Staff service level, location Some noise from ongoing construction work; rooms were cold despite central heating
Overall the Hotel is a wonderful and very nice relaxing place. The garden, pools and space makes it an ideal destinatiuon for the weekend. Restaurant and cafe - good combination value for money. Gorgeous views arond the site. Close to Mendrisio shopping - 15 min by car. Rooms in Residence may need some renovation, or cosmetics at least.
Beautiful establishment, beautiful view, very helpful and polite staff. The kitchen closes too early, there is neither restaurant open nor room service after 11pm, so if you come back from a concert or other event after 10:30 there is no way to eat enything, even if you beg the staff for a plate of cheese or a simple snack, there is nothing available. For a hotel of such high category (and price) it is absolutely unacceptable.
all of these nothing
Clean, modern, great view, excellent swimming pool, great cuban bar with an excellent view, good parking, breakfast was great as well. by far the best hotel we have stayed at in europe and we stay in alot of hotels. nothing.
There is no line socket at the writing table. I can't connect my notebook to internet because the battery was weak. I put the notebook to bathroom table, and charge the battery for working! There are no 220V sockets in the room! I didn't can charge mobile phone and notebook, only in the bathroom. There is a big problem. The breakfast buffet was very poor. This hotel is didn't like me.
the rooms are large and had two balconies, they were clean and comfortable, a very nice hotel, there was a shuttle to the railway station on request there should be a suttle to downtown Lugano, it is a long walk
Great location, wonderful breakfast selection. Suite was large and great for our family.
The hotel staff was extremely helpful. Rooms very neat and spacious. Breakfast very extensive and tasty. Great facilities. Close to the city with easy access. No coffee making facilities in the room but room service was fast and efficient.
services and comfort just check the temperature in the room...
In general the hotel is fantastic: very friendly staff, room really big and comfortable, breakfast good, both restaurants really good but a expensive. The spa facilities very nice (a bit small). From 0-10, definitely 9
good breakfast location ans very expensive
Very good, 4 star hotel. Great spa facilities. Very clean, modern and quiet. 5 minutes drive from centre of Lugano. Fantastic breakfast. Will definitely book again for my next trip to Lugano.
yes we were very comfortable and enjoyed clean good staff very helpful and worth the money