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Very attentive and catered well to babies and families Breakfast was a bit pricey and the only option at the hotel.
very comfortable, access by public transport - bus no 2 from the Gare Centrale - should be indicated
well appointed rooms, excellent meals the spa facility is marginal at best. Improperly trained staff and poorly ventilated, with limited spa menu. Americans are used to much more in a proper "spa".
Surroundings were beautiful, although it was a shame that the weather was not so good to enable us to enjoy them more. Children's menu availability.
The staff were very welcoming and attentive. The room maintenance was very good with an evening turndown service etc Yes - beware we were seriously over charged in both the restaurant and in the bar. When we asked them to explain the bill it had no relation to the prices listed and they could not explain why it had happened - very mysterious - keep an eye on all costs you sign off.
Luxury accommodations, but affordable. Good staff.
Indoor pool is so beautiful and comfortable! Of course the buiding itself is very nice, but the surrounding garden is also nice. The restaurant was a little bit too busy for timely service.
beautiful building and surroundings with superb service, food and staff nothing whatsoever...except we did not stay long enough
The building itself is wonderful but the staff made it a very wonderful stay!
Very nice accomodation. All the hotel staffs were not really as friendly as the reception.
Location was great, just off the motorway. Great facilities. Good to have an express breakfast. Very good sized room.
Easy to get to from the autoroute, good choice of menu, helpful and friendly staff.
Nice atmosphere Poor service
the hotel was central and very warm and cosy price could have been better at least for breakfast
The location was very good to access famous places in Strasbroug easily. Alss the receptionists were speaking good English. It would be good if the check-in time is ealier. 4 pm seems to be a bit late.
the decor or the hotel is unique. I felt like I was in a small quaint city...not a big metropolitan area like DC.
Friendly, professional staff, very clean room & bathroom, Room & bathroom were tight but this is quite typical. Excellent location in center of old part of city near pedestrian streets. Public parking nearby was not overpriced. Shabby carpet in room.
The location in the centre of Strasbourg. Very hot in rooms, breakfastroom and corridors
Good location, very helpful staff, decent size room
everything is perfect it is an excellent hotel nothing
The staff were extraordinarily kind and helpful with always a smile. The gap between the two single beds, which were easily moved . other than that nothing else bad to report
Receptionist could have informed us of Son et Lumiere as we were only staying overnight
very friendly staff & a very nice room
Great place in an outstanding location in a delightful small city! Having to leave to go back to work.
location nothing really
The staff was extremely helpful and the rooms (although small) cosy and very clean. Very good value for money!
very comfortable and clean rooms bed is very good) nothing
Easy to use tram to the city center. Very good value for money Does not have air conditioning.
Nice welcome, provided a map of Strasbourg and some recommendations. Room small and basic but modern and clean, with flatscreen...good for the price and for exploring the city. Well located..initially it seems out of the way but is actually perfect as there is free parking and easy walk along the river or tram to the city centre. Decent restaurant too. Room (and bathroom) on the small side
Location is close to highway which makes it noisy
confort, cleanliness, good position on Strasbourg map, very nice staff nope
Its ratio price-quality is just amazing. Maybe it's a little far away from the city centre.
every thing is wonderful, except the location the hotel is difficult to find
The manager was speaking English, German and French when we checked in, which was fun... and the breakfast buffet was great as well..
cleanliness the smell of paint that was outside: they must be repairing smth
This is a fine hotel. The designers were more interested in design than in comfort or practicality. The bedlamps are charming but do not cast sufficient light for reading. The mirrors are ludicrous. One cannot see one's face or hair in a triangular mirror. As so often, the shower faces in the wrong direction, spraying out into the room.
friendly staff, excellent room, good price no
The location, the installation and design of the lobbies and rooms (excl. bath-room) The Sauna is poorly installed , and not in line with the norms used in the rest of the hotel. The Sauna was overheated (110°c) and hotelpersonnel would not correct the temperature.
location, services night front office manager not particularly welcoming
great location and very pleasant staff bathroom and toilet needed better ventilation. no water provided
the location is perfect, personel nice and surroundings great. -
The room was large and comfortable, with windows that opened and we had a toilet in a seperate room We were literally above water flowing under our room (Strassburg is known as the Venice of France). There was a computer set up downstairs to access the internet free. The breakfast was quite expensive for a meal when you don't actually feel like much to eat (22 Euros per person) so we ate at a cafe literally around the corner from the hotel for a fraction of the price. Wifi in the room was also expensive, so we didn't use our laptop, just the public computer downstairs.
The hotel was so conviently located in teh beautiful area of Petite France, amoung beautiful old buildings, flowers and the water. Plenty of local cafes and restaurants close by.
A lovely spot and a classy modern hotel.
location to old center of town, able to walk to all tourist sites room at night was too bright, needed darkening shades to keep street lights out
very noisy ventilators of airconditioning outside of building
personnel at reception extremely courteous and helpful; room was quite adequate and a good value
I was happy with everything. I was happy with everything.
We enjoyed the tastefully renovated rooms (incl. wifi), the friendly staff and the convenient location (close to old town/shopping area & station). n.a.
Location was outstanding and the room was large, comfortable and reasonably priced. We didn't endup having it but 14 euros for breakfast seemed a bit much!
Wonderful staff and clean rooms. Easily accessible from the train station and also to the major squares. Helpful reception staff were able to direct us to interesting spots and tasty bistros.
Exquisite, that's where I'm gonna stay when in Strasbourg.
cosiness, silence in corridors and stairways too much smoke in the breakfast room, no drinks in the fridge
every thing was perfect. but breakfast was'nt including price. But it should be.
Excellent location. Interesting view onto the main street. Calm atmosphere. Pleasant breakfast facilities. Lovely staircase. Helpful and friendly staff. Very clean and comfortable room. There was a wine tasting session in the lounge one evening when some of the tables and armchairs were reserved. This meant there were not enough armchairs for guests who were looking forward to a comfortable seat rather than a bar stool. I think that the unused mezzanine area in the bar would have been an ideal place for the wine tasting.
very nice staff. location in the centeral price of breakfast
Our stay was perfect, from begginining to the end No bad comments at all.
very friendly service, location in the center, valet parking, excellent breakfast buffet.
Central location. Very tastefully decorated hotel and the superior room was very comfortable. Gorgeous bed. The room's air conditioning in Strasbourg's hot and humid days was essential for those of us used to cooler climes. Breakfast was very nice and staff very pleasant and helpful. The noise of water through pipes from surrounding bathrooms did wake me up in the morning but wasn't too off-putting. A bath would have been nice.
Best Hotel in Strasbourg -
The rooms were very elegant, and the hotel staff were extremely helpful and attentive. The location was also a plus.
This is a fine hotel in the center of a spectacular city. The staff were always cheerful and helpful with any needs I had. I would absolutely look to stay again next time I'm in Strasbourg.
The on-site parking service. The hotel in general offered quality staying experience while close to centre. Poor room service during the night with half of the menu choice not able to be served.Too expensive minibar. Came back one day at 4pm and the room was not serviced.Enviromentally consious cards saying 'how to leave towels hanging if not for washing or how to leave a card on bed if you don't want your bed sheets changed in order to save the environment' implies significant savings on hotel operating costs. According to my own reasoning these savings should be passed on to guests through lower prices.
I made my booking on booking.com and received a conifrmation mail. Following day the hotel contacted me and stated that they could not get the money from my credit card and stated i need to react within 24 hrs. It was a difficult situation to manage the bad communication between the hotel and booking.com. Following my email to them, the hotel accepted to keep the booking without any payment till my arrival.
Poor service and cleaning
Comfortable layout of room and good location We had the suite at the back of the hotel with a view of a parking garage.
Good Service and Location No Coffee Making Facilities
Perfect location and all hotel features were good or better. With tram a very short walk away, you could go anywhere with ease. Rooms have double windows for sound control.
Extremely helpful desk (perfect English), nice restaurant/cafe, extremely convenient location to the sights, nice rooms, even A/C. Just be aware that you'll have some walking to do from the train station, but you can cut 3/4 of the walk by taking the tram, or you can cab it to within a block.
Small but interestingly decorated bedroom. Fun lobby. Lovely front desk and restaurant staff. Shower flooded the bathroom floor and, if I had not thrown all the towels down, it would have flooded the bedroom as well. They were surely aware of this as the shower head was positioned facing the wall. Once it was turned to focus the water downward, the flooding began. Room 308.
situation close to the center poor breakfast
Excellent location, adjacent to the cathedral and convenient for city centre facilities. Staff friendly and very helpful. Rooms decorated and furnished in 'traditional' style are relatively spacious and very clean. Bathroom spotless and well serviced and maintained.
Good location for tourists and business travelers; close to the Cathedral, restaurants and public transportation. The breakfast (13 euros) was too expensive,
AMAZING LOCATION Almost exactly in front of the cathedral. The room was nicely decorated, and very clean. I think it is a True three star as opposed to a three star that is really a two as you often find in Europe. Very difficult to find if you're driving! Much of the area surrounding the hotel is pedestrian only, and your GPS will get very "confused" because it can not guide you anywhere near the hotel itself. If you drive, look for a paid underground parkin lot.. (Parking Gutenberg at Gutenberg plaz is the closest to the hotel)
Great location. Double windows that helped to reduce the street noise. Really nice staff that helped for reserving tables from restaurants. There might be some improvements in breakfeast...
Good location with excellent service from the staff day and night. Defintely stay there again.
The hotel is in such a picturesque place, and traditional. A truly wonderful place to stay. Only room service available for evening meals. Would liked to have sat and ate downstairs socially, in such a beautiful hotel.
The hotel was lovingly restored, it is in a beautiful old building but offers nonetheless all the latest standard. The staff in the hotel was friendly and helpful. Somehow, the athmosphere in the room was a bit sterile. The light in the bathroom was insufficient by far. The room was too small / simple given the price per night. Also, the breakfast at EUR 22,00 per person was way too basic. Half an hour before the end of breakfast, there were no more refills on eggs etc. There was too little personnel to clear tables in the slightly too small breakfast room, so plates and other dishes would be piling on the tables.
the service, the room
The location was excellent (2 minutes walking and you are in the centre of town) as was the friendliness and quality of the staff. The hotel is an excellent blend of modern interior design in a historical building. The rooms were roomy and comfortable (in particular the beds). Quiet location.
Absolutely remarkable building, refined luxury, one of the best places I've ever stayed at, in a city distinctly lacking any other competitor. OK, the breakfast fruit juice was disappointing
Location is perfect Staffs are super friendly and helpful Comfy bed and nice room
They had renovated a very old building very carefully while including excellent modern facilities. It was hidden away within walking distance of the old town, it was quiet, a real treat, one of the best hotels we have stayed in. For the price the breakfast was rather limited, although they did have fresh juices and excellent coffee
We booked early and found a very good price for our room. The fairytale-like hotel is a recently restored 16th century Alsacian construction, complete with exposed wooden beams, contrasting very nicely with all of the modern amenities (very clean new bathrooms!) The staff was very welcoming, and most spoke French, English, and German. They recommended and reserved a great restaurant, and also reserved us a taxi with no problems. Wifi is pay-only, but there is a free to use computer, with printer, near the lobby. The bathtub/shower really needs some sort of curtain or glass partition to avoid spraying water everywhere, but one can make do.
Lovely room, complimentary bottle of wine, excellent breakfast Privacy was lacking due to windows of other rooms facing ours. Noise from people drinking in the courtyard.
This is a full 10-grade hotel. If you like hotels with a charm - that`s the one in Strasbourg. The restored old inn building is just beautiful with a number of old beams kept around. The staff is remercably kind and helpful. With a booking.com rate the price - quality ratio is just amazing! The location is also great - in the vicinity of all the touristic/shopping attractions in the city! Be aware of the fact that by car the entrance of the hotel`s street seems closed - there is a low intercom box on the left-hand side and you have to push the button - the reception puts the hydraulic pillar down for you ;-)
Everybody was very nice and attentive. Great location, nice and clean room. I recommend this hotel.
Simple and elegant. fruendly staff.
Staff was very accomodating. Accomodations were acceptable. The room was spacious and comfortable. The location was excellent as it is 5-10 minutes walking distance from several attractions and shopping. I found my new romantic retreat. the room was too warm...hot. No restaurant
Good location. Staff very friendly. Nice room.
Very Comfortable Room This hotel is impossible to find with a car. a gps does not give accurate guidance and the hotel staff (knowing this fact) did not give adequate help. After arriving in the city I wasted over 2 hours getting my vehicle to the hotel entrance.
Definitely not a 4 stars hotel.
Nice, quiet area but within walking distance of main attractions in Strasbourg France No on site restaurant
Location, friendly staff Can't think of anything!
It was clean and represented france with it's traditional interior decorations.This was something we had wanted of places we visited and not just any hotel. Price was a bit steep considering distance from center was still quite a walk. quiet surroundings and clean. The distance from htoel to center of Strasbourg, which was the Cathedrale
My friends and I stayed at the hotel on a girls weekend away. The staff were very courteous and helpful. it was in a great location, not too far from the old town centre and shopping areas and a very comfortable hotel. The value for money for a room to share was excellent, in our opinion.
Friendlyness of staff, spacy room, Lobby was narrow
Very pleasant staff. Good car parking arrangements. Within easy walking distance of the city centre and main attractions.
All staff was very good attitude.
its central location, garage parking - very good for an over night stay and an opportunity to look around the city
location near to the city center and the railway station the two door entrance to the room and the carpet
The folks here are responsive and helpful. The hotel itself is within walking distance of all the sights of the old town. Nice modern rooms, great breakfast in a clean, well-kept environment. Parking in their garage was made much easier by the gentleman who knows how to handle the tight spaces. Cindy's (at the desk) recommendation for dinner was outstanding. I would definitely stay here again.
The room was totally renovated and very clean! Very spacious and comfortable! In addition, I switched our room dates a couple times and the staff was very, very nice about it! The maid tried to open our door at 8:00 a.m. and then let it slam shut. Also, another hotel worker was slamming the doors in the morning when he was looking in a closet that was directly across from our room. That woke me up and was really annoying. The maids should know before hand which rooms are taken and which need to be cleaned and are unattended without slamming doors! Breakfast not included and the hotel is not exactly in the center, more like 3 or 4 blocks. Also, the bathroom had no shower curtain, hence the water everywhere and the door was wierd. It was a frosted glass sliding door, which was nice but it generated a lot of light (which was not good since we had our kids and it lit up almost the whole room when in use).
Good reception, convenient location. Clean and well equipped rooms. Mind staying at the 1st floor as the constant sound of I guess the generator? in the garden may irritate you after a while.
Close to Strasbourg old city. Rooms are clean but old fashioned. Breakfast room was hot as a sauna......crazy!
Very nice atmosphere, friendly staff, good location convenient parking, but you have to book in advance
I like the different type of cheese present same breakfeast for 4 days. Pork sausages only ( muslim doesn't consume pork would suggest chicken sausages which can be consumed by everyone) more hot plats in breakfeast
Good location, kind and friendly staff, good room (roomsa re in renovation process, so some may still be old ones) The room was in corridor repair area with chemical smell, breakfast is not as good as cost it, hotel parking area is small and difficult to park.
5 minutes walk to the centre of Straatsburg
Fantastic location right on the cathedral square with views from front-side rooms. Rooms were functional and sufficient for short stays, larger-sized flat-screen TV a nice plus as well as bath instead of just a shower.
The location is perfect for a weekend in Strasbourg. Our room's view of the cathedral was definitely worth the trip.
Being right in the centre of town Occasionally a bit noisy when the pubs turned out
The hotel's location is excellent, as it's directly across from the principal site in town, the cathedral. Rooms facing the cathedral have a wonderful view, but late night revelers on the square can make sleeping a bit difficult at times. I thought that the trade-off was worth it though.
Location, boutique style Front rooms have great view of Cathedral but very noisy most of the night. Bells are lovely but too loud and too early.
Location was excellent, staff were extremely helpful, in a beautiful city Small room, no tea making facilities
good location to go everywhere for sighseeing View from the room is so good but noisy during the night, should be taken any measure for the noise and there is no lift to the 1st floor, it is hard to carry laggages.
The location was fabulous and the hotel very nice. The room wasn't anything spectacular, but clean and fine. The staff was also efficient and pleasant.
It is located just in front of the Cathedral, and center of the old city. The drive and parking direction is not clear, actually cars are not allowed to reach the hotel, have to travel with luggages for at least two or three hundreds meters. You may either parked in a open public parking(which is closer) in right side (facing catherdral) or in underground parking facing cathedral but have to walk longer. Also to reach the lift have to move luggage somewhat one floor up, and depends on your particular room, may move luggages half floor down.
location, interior design, staff size of windows, at least room 66 is poor and the unhappy combination between cheap furniture in the room and the beautifully decoreted bathroom
The room was to cold at night, so I slept very bad.
Location, very central Very nice staff Tiny room ( standard) Breakfast almost empty after 09.30
Room were in a quite good condition. Good noise insulation. Air conditioner. good ratio price/quality.parking area closed to the hotel. parking fee should be reviewed and lowered.
Rooms were very clean, hotel breakfast was very good and value for the money. Location was also good, very close to the petit france. Parking was very difficult, very small space. Bathroom can use some renovation.
great staff very difficult to reach by car
Everything was so good, especially the room was very wonderful.
Good location, good price and a nice hotel with good and likable hotel staff. The breakfast could be more exciting.
The location is perfect to visit Strasbourg city center. It is too expensive for the quality that we got. The entrance to the hotel was dusty. The room is spacious but it is old. I prefer the firm mattress, so the soft mattress of the hotel did not suit me. There was a tile in the bathroom which did not fit well.
Staff were very friendly
Very convenient to the old city attractions. The room was very small.
It was a very charming hotel in a nice location It was super hard to find, Strasbourg is very confusing and the entrance is on a pedestrian area.
Central location, nicely designed rooms. We had 2 rooms on the second floor. These rooms are unsuitable for light sleepers because they are too noisy. Part of the noise comes from the tram service passing just outside the hotel. Much worse is the noise coming from the breakfast room which is prepared between 5am and 6am - the parquet floor and aluminum tables and chairs (and the person preparing the room) make an enourmous amount of noise making any sleep past 6am impossible.
Good staff, easy for the station
Great character, friendly staff, comfortable room Need shower curtain!!!
great beakfest :-), cleanliness of our room in bathroom there was no ventilator (suction-fan)... and it was very difficult to park a car in garage (narow way)
The friendliness of the staff; the efficient use of space, parking lot, Wifi, good location, quietness
Close to city center...air conditioning Air conditioner dripped constantly, no maid service on our rooms the day we stayed there.
Small, quite and comfortable hotel in nice location Lack of bar/food facilities other than breakfast
The rooms have an internal corridor - so the actual bedroom is away from the door and the main corridor of the floor - this is good because you don't hear any noise from the lift (my room was directly opposite it) - nor other hotel guests. Location was also quite good. The toilet and bathroom were in separate 'rooms' which I found a bit strange given that there wasn't even a handbasin in the toilet 'room' The water pressure on the shower was awful if you wanted a remotely warm shower. When the water was cold - the pressure was great - as soon as you turned it to warm/hot - it trickled out. This is not at all helpful if you are washing long hair!
Cleanliness of our, Comfort, Value for money, Location
Good city centre hotel with well-designed rooms and excellent breakfast.
clean, rooms were spacious, beds and desk were comfortable, the windows open! no clock in room, shampoo was all in one--body wash/shampoo/conditioner? no washcloths or hand towels, no iron/ironing board (although i also didn't ask--i might have been able to get one). these are minor complaints. the hotel is overall fine.
The desk staff were excellent, they took care to help in every way. Well worth the money and very well organized with excellent staf overall. Nothing comes to mind.
The A/C and the location. The external telephone line wasn't working. To make an external call, one had to go to reception. The A/C was a bit noisy.