Pros (+) Great staff
Cons (-) Parking garage was run by an outside company and charged very high rates ($20 a night, even though free street parking was available over the weekend)
3 stars
Hilton Garden Inn Ottawa Downtown
Photos of Hilton Garden Inn Ottawa Downtown
Overview
Located within walking distance of Lebreton Bus Station, Hilton Garden Inn Ottawa Downtown provides guests with an ideal base while in Ottawa. It features a fitness center, as well as a sauna, a ballroom and an indoor pool.
The hotel has a currency exchange, an express check-in and check-out feature and a 24-hour reception. Wireless internet is also available.
The hotel's rooms are comfortable and feature a kitchenette that is equipped with a refrigerator and a microwave. They offer a desk, movies-on-demand and tea and coffee making facilities.
Those looking to sit down to a meal and wanting to stay nearby needn't look any further than Hilton Garden Inn Ottawa Downtown's in-house restaurant, which is open each day for breakfast, lunch and dinner. In the evening, guests can relax in the comfortable lounge bar. A wide choice of dining options are also available close by.
Hilton Garden Inn Ottawa Downtown is less than a 25-minute drive from Ottawa Macdonald-Cartier International Airport and Parliament Hill is a short stroll away. It is also a brief walk from Ottawa Central Station.
Latest deals for Hilton Garden Inn Ottawa Downtown
*Total includes estimated local taxes & fees payable on check out.
Prices are based on 1 night, not including taxes and fees
Amenities at Hilton Garden Inn Ottawa Downtown
- Indoor pool
- Fitness center
- Restaurant
- Bar/Lounge
- Room service
- Tea/coffee maker
- Coffee machine
- Business center
- Wi-Fi available in all areas
- Flat-screen TV
Services and conveniences
- ATM on-site
- Business center
- Safety deposit box
- Meeting/Banquet facilities
- Mini-market on site
- Room service
- Express check-out
- 24hr front desk
Basics
- Wi-Fi available in all areas
- Internet
- Fire extinguisher
- Free toiletries
- Smoke alarms
- Heating
- Air-conditioned
Laundry
- Laundry facilities
- Ironing service
- Laundry service
- Iron and ironing board
- Pants press
Dining
- Special diet menus (on request)
- Snack bar
- Restaurant
- Bar/Lounge
- Breakfast in the room
Media and entertainment
- Radio
- Flat-screen TV
- Cable or satellite TV
- TV
Accessibility and suitability
- Pets allowed on request. Charges may apply.
- Increased accessibility
- Hypoallergenic
- No smoking
General
- Family rooms
- Telephone
- Privacy curtain
- Storage available
Parking and transportation
- EV charging station
- Parking
- Private parking
Kitchen
- Tea/coffee maker
- Coffee machine
- Kitchenette
Bathroom
- Shower
- Bathrobe
Workspace
- Fax/photocopying
- Desk
Family friendly
- Kids meals
- Babysitting/child services (surcharge)
Pool
- Saltwater pool
- Indoor pool
Things to do
- Bicycle rental
Health and safety
- Safe
Fitness
- Fitness center
Reviews of Hilton Garden Inn Ottawa Downtown
8.2
Very good
589 verified ratings
Wonderful
275
Very good
126
Good
78
Okay
43
Fair
28
Mediocre
17
Poor
22
Summary of reviews
Guests say
Guests appreciated the hotel's excellent location and cleanliness, with many highlighting the friendly and helpful staff. However, there were concerns regarding the service, particularly with housekeeping and amenities like breakfast options. Some guests experienced issues with heating and noise disturbances, which affected their overall comfort.AI-Generated from customer reviews
Reviews(1)
Q&A(5)
Tips(10)
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8.2 out of 10
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8.5 out of 10
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The questions and answers provided in this section are generated by an artificial intelligence model based on a summarization of user hotel reviews and hotel information.See more
They offer insights and recommendations from previous guests and hotel information to help future visitors enhance their stay at the hotel.
What are the hotel's unique amenities?
The hotel offers a saltwater indoor pool, a sauna, and a ballroom. Additionally, guests can enjoy a fitness center, a restaurant, and a bar/lounge on-site.
Is parking available at the hotel?
Yes, the hotel provides parking, including a private parking option and an EV charging station. However, some guests have mentioned that there is an extra charge for parking.
What can guests expect from the hotel's food quality?
Guests can enjoy a great breakfast buffet, and the hotel's restaurant offers breakfast, lunch, and dinner. However, some guests have mentioned that the breakfast was just okay and that there is an extra charge for breakfast.
How is the cleanliness of the hotel?
The hotel is described as very clean and welcoming, with friendly and informative front desk staff. However, a few guests have mentioned concerns about the cleanliness, such as the room not being cleaned and issues with the bathroom extraction fan.
When is the best time to visit the hotel?
The high season for the hotel is in May, and the low season is in March. It's important to note that there may be construction work in the surrounding areas, affecting some visitor attractions.
The questions and answers provided in this section are generated by an artificial intelligence model based on a summarization of user hotel reviews and hotel information.See more
They offer insights and recommendations from previous guests and hotel information to help future visitors enhance their stay at the hotel.
Opt for a Room with a View
Several guests mentioned that the views from the rooms were spectacular. Opting for a room with a balcony facing the fountain comes highly recommended.
Take Advantage of the Location
The hotel's central location allows for easy access to many nearby attractions, including Parliament Hill, the Canadian War Museum, and the National Gallery of Canada, making it convenient for sightseeing.
Consider Bringing Pets
The hotel offers increased accessibility and is pet-friendly, making it a suitable choice for guests traveling with pets.
Be Mindful of Additional Charges
Some guests were surprised by the extra charge for parking, so it's advisable to factor this into the overall cost when planning a stay.
Check Room Amenities
While many guests found the rooms comfortable and well-equipped, some mentioned issues such as a non-functioning bathroom extraction fan and a room that smelled like smoke. It may be beneficial to inquire about specific room features before booking.
Plan for Construction Noise
Several guests noted that there was construction work in the surrounding areas, leading to loud noise. It's worth considering this factor, especially for those sensitive to noise disturbances.
Take Note of Room Cleaning Service
Some guests reported that there was no daily cleaning service, so it's advisable to confirm the hotel's cleaning policies and request any necessary services during the stay.
Explore Nearby Dining Options
While the hotel has its own restaurant, guests also highlighted a wide choice of dining options available close by, providing flexibility for meals.
Utilize the Fitness and Pool Facilities
Guests appreciated the hotel's fitness center and indoor pool, with some mentioning the pool's size and quality as particularly good for a hotel.
Inquire About Breakfast Options
While some guests praised the breakfast, others found it to be just okay and mentioned additional charges for breakfast. It may be helpful to clarify breakfast details before booking.
Location
361 Queen Street, Ottawa, ON K1R 0C7
What's nearby
- Library and Archives Canada273 yd
- Supreme Court of Canada421 yd
- Downtown Ottawa0.3 mi
- Parliament Hill0.5 mi
- Peace Tower0.5 mi
- Library Of Parliament0.5 mi
- Canadian War Museum0.6 mi
- National War Memorial0.6 mi
- Shaw Centre0.8 mi
- Embassy of the United States0.8 mi
- Canadian Museum of History0.8 mi
- National Gallery of Canada0.8 mi
Policies
Check-in/Check-out | Check in anytime after 4:00 PM, check out anytime before 12:00 PM |
|---|---|
Cancellation/prepayment | Cancellation/prepayment policies vary by room type and provider. |
Essential information about Hilton Garden Inn Ottawa Downtown
Low season | January |
|---|---|
High season | May |
Average price (weeknight) | $209 |
Average price (weekend night) | $185 |
When to book a room at Hilton Garden Inn Ottawa Downtown
Price per night. Prices are not fixed and may vary with time.
Average nightly price per month
Average nightly price
KAYAK's top tips for your stay at Hilton Garden Inn Ottawa Downtown
FAQs when booking at Hilton Garden Inn Ottawa Downtown
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Value for money | 7.7 |
|---|---|
Distance to city center | 0.5 mi |
Nearest Airport | Ottawa |
Distance to airport | 6.9 mi |
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