I have stayed here in the past and had great service. Maybe it was the weekend and the staff were overwhelmed. Not my most memorable trip
4 stars
DoubleTree by Hilton Ottawa Downtown
Photos of DoubleTree by Hilton Ottawa Downtown
Overview
The Novotel Ottawa City Centre hotel offers 4-star accommodations in the heart of the city. Byward Market and the Rideau Canal are just steps from this hotel, which is across the street from the Rideau Shopping Centre and within walking distance of the Parliament. The Ottawa Convention Center and the University of Ottawa are also located near this hotel. Paid parking is located near this luxury hotel, including covered parking and RV/bus parking.
Complimentary WiFi is provided in all areas of the hotel, which also offers pet-friendly accommodations. The Novotel Ottawa City Centre hotel is a non-smoking property. Accessible guest rooms and facilities are available. The front desk offers 24-hour reception and other guest services. Dry cleaning services and a currency exchange are also available. This downtown hotel has an indoor heated pool and jacuzzi for guest enjoyment, as well as a fully-equipped fitness center. A breakfast buffet is available for a fee.
The hotel has a restaurant and bar for guest dining and room service is available during limited hours. There are seven meeting and event rooms at the hotel, which also offers a self-serve business center. Meeting and event planning services are available, along with AV equipment. There are 282 guest rooms and suites at the hotel. All guest rooms include blackout curtains, in-room climate control, a phone, flat-screen TV, and a sofa bed. A private bathroom includes complimentary toiletries and a hairdryer. Ironing amenities are also available. Upgraded suites offer additional living space and premium amenities.
Latest deals for DoubleTree by Hilton Ottawa Downtown
*Total includes estimated local taxes & fees payable on check out.
Prices are based on 1 night, not including taxes and fees
Amenities at DoubleTree by Hilton Ottawa Downtown
- Indoor pool
- Fitness center
- Restaurant
- Bar/Lounge
- Room service
- Free Wi-Fi
- Coffee machine
- Coffee shop
- Business center
- Wi-Fi available in all areas
Services and conveniences
- Conference rooms
- ATM on-site
- Business center
- Concierge service
- Safety deposit box
- Currency exchange on-site
- Meeting/Banquet facilities
- Room service
- Express check-out
- 24hr front desk
Dining
- Minibar
- Restaurant
- Bar/Lounge
- Breakfast in the room
- Kettle
- Refrigerator
- Food can be delivered to guest accommodation
- Coffee machine
- Coffee shop
Basics
- Free Wi-Fi
- Wi-Fi available in all areas
- Internet
- Fire extinguisher
- Smoke alarms
- Heating
- Air-conditioned
Accessibility and suitability
- Pets allowed on request. Charges may apply.
- Increased accessibility
- Elevator
- Hypoallergenic
- No smoking
- Designated smoking area
Pool and spa
- Spa
- Hot tub
- Indoor pool
- Sauna
Laundry
- Laundry facilities
- Ironing service
- Laundry service
- Iron and ironing board
Things to do
- Hiking
- Bicycle rental
- Canoeing
- Ice skating
Media and entertainment
- Flat-screen TV
- Cable or satellite TV
- TV
General
- Family rooms
- Telephone
- Storage available
Parking and transportation
- Parking
- Airport shuttle
Workspace
- Fax/photocopying
- Desk
Health and safety
- Daily housekeeping
- Safe
Family friendly
- Kids meals
- Kid-friendly buffet
Bathroom
- Hairdryer
Outdoor
- Terrace/Patio
Fitness
- Fitness center
Reviews of DoubleTree by Hilton Ottawa Downtown
8.1
Very good
2564 verified ratings
Wonderful
1257
Very good
542
Good
408
Okay
142
Fair
117
Mediocre
39
Poor
59
Summary of reviews
Guests say
Guests appreciated the great location and breakfast offerings, but many expressed concerns about cleanliness, outdated rooms, and value for money. Some also noted issues with service and parking, indicating a need for improvements in these areas.AI-Generated from customer reviews
Reviews(10)
Q&A(5)
Tips(10)
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8.1 out of 10
1270 reviews
8.2 out of 10
101 reviews
8.5 out of 10
55 reviews
8 out of 10
11 reviews
All reviews
Cons (-) Softer pillow please.
Pros (+) easy to book hotel room
Cons (-) high price for outdated room, staff could be friendlier, ugly view from our window
Pros (+) The Novotel was close to the Parliment Hill, Byward Market and Shopping.
Cons (-) The road construction made access to the hotel difficult. The traffic noise was also very loud on the third floor on a Saturday night.
Pros (+) Location was great.
Cons (-) When we arrived the room had an odour. The staff came and sprayed with air freshener. We were not offered another room. Later in our stay when we turned on the air conditioner in the corner of the unit on the smell of dog and urine wafted out. When I asked if pets had been housed in the room I was told pets were allowed in all the rooms. If you do not want a room used for pets this is not your cho...
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Pros (+) Location was amazing! Staff very friendly, room clean and comfortable.
Pros (+) Great lobby restaurant. Different twist on flavour with friendly staff
Pros (+) The hotel restaurant was excellent.
Cons (-) The view from the room was depressing. The first one they offered looked upon a parking lot, the next one, which was the only other possibility, upon a construction site filled with debris. The reception desk personnel did not speak French. The bar decoration was not at all like the one posted on Kayak.
Pros (+) It was okay..
Cons (-) I expected it to look a bit newer than it was.
Pros (+) Cleanliness, staff, location was fine since I like to walk. The pool was nice.
Cons (-) Parking price was not listed. Cost $23/day! No mention of that in the add. Also breakfast was a straight $19/person. Too much!
The questions and answers provided in this section are generated by an artificial intelligence model based on a summarization of user hotel reviews and hotel information.See more
They offer insights and recommendations from previous guests and hotel information to help future visitors enhance their stay at the hotel.
What are the hotel's standout amenities?
The hotel offers an indoor heated pool, jacuzzi, and fully-equipped fitness center for guest enjoyment. Additionally, there are seven meeting and event rooms, a self-serve business center, and AV equipment available.
How is the food quality at the hotel?
The hotel has a restaurant and bar for guest dining, and room service is available during limited hours. Guests have mentioned that the breakfast is amazing, and the restaurant offers good quality food.
Is parking easily accessible at the hotel?
The hotel offers paid parking, including covered parking and RV/bus parking. However, some guests have mentioned that the parking is expensive and tight, and there have been concerns about the parking garage.
What can guests expect in terms of cleanliness at the hotel?
Guests can expect clean and comfortable accommodations, as many reviews highlight the hotel's cleanliness. However, some guests have mentioned specific issues with room cleanliness, such as finger prints on mirrors and spills on desks.
When is the best time to visit the hotel?
The high season is in September, and the low season is in December. Visitors can take advantage of the hotel's ideal location, which is within walking distance of various attractions and points of interest.
The questions and answers provided in this section are generated by an artificial intelligence model based on a summarization of user hotel reviews and hotel information.See more
They offer insights and recommendations from previous guests and hotel information to help future visitors enhance their stay at the hotel.
Opt for a Room with a View
Several guests mentioned that the views from the rooms were spectacular. Opting for a room with a balcony facing the fountain comes highly recommended.
Consider Bringing Your Pet
The hotel offers pet-friendly accommodations, which is a plus for guests traveling with their furry companions.
Explore Nearby Attractions
The hotel's central location makes it convenient for exploring nearby attractions such as Byward Market, the Rideau Canal, and the Parliament, all within walking distance.
Be Mindful of Parking
Some guests found the parking expensive and tight, so it's advisable to consider alternative parking options if needed.
Check Room Amenities
Upgraded suites offer additional living space and premium amenities, providing a more comfortable stay for those seeking extra comfort.
Take Advantage of the Fitness Facilities
The hotel features a fully-equipped fitness center, indoor heated pool, and jacuzzi for guests to enjoy during their stay.
Consider Room Selection Carefully
While some guests praised the cleanliness and comfort of their rooms, others experienced issues such as malfunctioning thermostats and uncleanliness. It may be beneficial to carefully consider room selection based on guest feedback.
Plan for Breakfast
The hotel offers a breakfast buffet for a fee, so guests may want to plan for this additional cost or explore nearby dining options.
Be Aware of Service Limitations
Some guests experienced delays with room service and encountered challenges with communication regarding delays and limited bathroom amenities.
Address Any Concerns Promptly
If any issues arise during your stay, promptly addressing them with the front desk can lead to a more satisfactory resolution.
Location
33 Nicholas Street, Ottawa, ON K1N 9M7
What's nearby
- Shaw Centre269 yd
- National War Memorial0.3 mi
- Embassy of the United States0.3 mi
- University of Ottawa0.4 mi
- Parliament Hill0.5 mi
- Peace Tower0.5 mi
- National Gallery of Canada0.5 mi
- Library Of Parliament0.5 mi
- Royal Canadian Mint0.6 mi
- Downtown Ottawa0.7 mi
- Supreme Court of Canada0.8 mi
- Library and Archives Canada1 mi
Policies
Check-in/Check-out | Check in anytime after 3:00 PM, check out anytime before 12:00 PM |
|---|---|
Cancellation/prepayment | Cancellation/prepayment policies vary by room type and provider. |
Essential information about DoubleTree by Hilton Ottawa Downtown
Low season | January |
|---|---|
High season | September |
Average price (weeknight) | $266 |
Average price (weekend night) | $206 |
When to book a room at DoubleTree by Hilton Ottawa Downtown
Price per night. Prices are not fixed and may vary with time.
Average nightly price per month
Average nightly price
KAYAK's top tips for your stay at DoubleTree by Hilton Ottawa Downtown
FAQs when booking at DoubleTree by Hilton Ottawa Downtown
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Value for money | 7.8 |
|---|---|
Distance to city center | 0.8 mi |
Nearest Airport | Ottawa |
Distance to airport | 7.2 mi |
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