Pros (+) It was very functional- got to park right next to the room, plenty of space for suitcases, bathroom had good counter space, ice machines was close, beds were very comfy and breakfast was good.
2 stars
SureStay Hotel by Best Western Ottawa
Photos of SureStay Hotel by Best Western Ottawa
Overview
Special annual events like the Ol' Marais River Run Antique Car Show have visitors heading to our Ottawa hotel year-round. The AdventHealth Ottawa Hospital is just minutes away, and we are right next to the Interstate for easy traveling throughout the region. The SureStay brand and reputation is why many guests return to our Ottawa hotel. The down and out rooms make it easy to quickly unpack so that there's more time for rest and relaxation. Our indoor pool is a favorite lounging spot for guests who want to unwind from their travels. Close to the historic downtown area, the National Guard Armory is a favorite local attraction. Ottawa University is a short drive away, so travelers in town to visit the university can quickly take care of business. Our proximity to the Interstate makes getting to meetings or simply sightseeing quick and easy. A few of the regular business travelers who stay at our Ottawa hotel are employees of the Walmart® Distribution Center, American Eagle Outfitters Distribution Center, and Wolf Creek Nuclear Operating Corporation. Whether you are in Ottawa for business or pleasure, take advantage of our spacious rooms and free continental breakfast. At our Ottawa hotel, we understand how important a hearty breakfast is to start your day. That's why we feature stacks of sizzling hot waffles, an array of breads and sweet pastries, fresh fruits, chilled juices, yogurts, and cereals. Our staple 100% Arabica coffee ensures that your morning starts right. Friendly staff members can provide recommendations on local shopping, fine dining, and sightseeing. Whether you are up for a little culture or want to know the best mom and pop shop in town, depend on us to be your local experts. Book a spacious room at the SureStay by Best Western Ottawa, where location and quality are superior! Enjoy your stay!
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Amenities at SureStay Hotel by Best Western Ottawa
- Indoor pool
- Free Wi-Fi
- Tea/coffee maker
- Coffee machine
- Free parking
- Business center
- Wi-Fi available in all areas
- Flat-screen TV
- TV
- Cable or satellite TV
Basics
- Free Wi-Fi
- Wi-Fi available in all areas
- Internet
- Towels
- Fire extinguisher
- Free toiletries
- Shampoo
- Smoke alarms
- Heating
- Body soap
- Air-conditioned
- Trash cans
- Conditioner
Bathroom
- Shower
- Bathtub
- Hairdryer
- Toilet
- Toilet paper
- Private bathroom
Services and conveniences
- Business center
- Wake-up service
- Safety deposit box
- Key card access
- Express check-out
- 24hr front desk
General
- Family rooms
- Interconnected room(s) available
- Sofa
- Telephone
- Carpeted
Pool and spa
- Heated pool
- Hot tub
- Indoor pool
- Pool towels
Bedroom
- Socket near the bed
- Alarm clock
- Sofa bed
- Wardrobe or closet
Dining
- Microwave
- Tea/coffee maker
- Refrigerator
- Coffee machine
Media and entertainment
- Flat-screen TV
- Cable or satellite TV
- TV
Accessibility and suitability
- Pets allowed on request. Charges may apply.
- Increased accessibility
- No smoking
Parking and transportation
- Free parking
- Private parking
Laundry
- Laundry facilities
- Iron and ironing board
Workspace
- Fax/photocopying
- Desk
Health and safety
- Safe
Family friendly
- Complimentary breakfast
Reviews of SureStay Hotel by Best Western Ottawa
7.7
Good
193 verified ratings
Wonderful
60
Very good
45
Good
31
Okay
14
Fair
12
Mediocre
9
Poor
22
Summary of reviews
Guests say
Guests appreciated the friendly and helpful staff, with many highlighting great front desk service and the convenience of parking right in front of the rooms. The rooms were also noted for being functional and spacious. However, several reviews mentioned significant cleanliness issues, such as stains and odors in the carpets, which detracted from the overall experience. Despite these issues, some guests felt the hotel provided good value for their needs.AI-Generated from customer reviews
Reviews(1)
Q&A(5)
Tips(10)
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The questions and answers provided in this section are generated by an artificial intelligence model based on a summarization of user hotel reviews and hotel information.See more
They offer insights and recommendations from previous guests and hotel information to help future visitors enhance their stay at the hotel.
What are the amenities provided in the rooms?
The rooms are equipped with comfortable beds, a microwave, a refrigerator, and a coffee maker for your convenience.
Is there free parking available at the hotel?
Yes, the hotel offers free parking for guests, ensuring a hassle-free experience during your stay.
What can I expect from the complimentary breakfast?
The complimentary breakfast includes a variety of options to start your day, ensuring a pleasant and convenient dining experience.
How is the cleanliness of the hotel maintained?
The hotel ensures enhanced cleaning and disinfection between stays, providing a clean and comfortable environment for all guests.
When is the best time to visit the hotel?
The hotel experiences high season in September, offering an ideal time to enjoy the great location, friendly staff, and comfortable accommodations.
The questions and answers provided in this section are generated by an artificial intelligence model based on a summarization of user hotel reviews and hotel information.See more
They offer insights and recommendations from previous guests and hotel information to help future visitors enhance their stay at the hotel.
Opt for a Room with Wood-Looking Floors
Several guests appreciated the updated rooms with wood-looking floors, which added a modern touch and were easier to maintain compared to carpeted floors.
Check Room Amenities
Some guests mentioned that certain amenities, such as the hot tub and hot breakfast, were not available despite being advertised on the website. It's advisable to confirm the availability of specific amenities before booking.
Consider Room Location
Guests recommended requesting a first-floor room for easy access and convenience, especially for those with mobility concerns or a preference for quick entry and exit.
Verify Special Requests
If you have specific needs, such as an accessible room or a particular type of bed, it's advisable to verify these requests with the hotel in advance to ensure a comfortable stay.
Check for Room Updates
Some guests noted that the hotel was undergoing renovations, including painting and upgrades. Inquire about the status of these updates to ensure a more modern and pleasant room experience.
Confirm Breakfast Options
While the hotel offers a complimentary breakfast, some guests experienced limited options or delays in breakfast service. It's recommended to check with the staff about the available breakfast choices and service times.
Inquire About Pool Availability
Due to maintenance, the indoor pool was closed during some guests' stays. If access to the pool is important to you, it's advisable to confirm its availability before booking.
Address Noise Concerns
A few guests mentioned encountering noise disturbances, including loitering outside and questionable individuals in the parking lot. Consider requesting a room in a quieter area of the hotel to minimize potential disruptions.
Check for Cleanliness
Several guests expressed concerns about the cleanliness of the rooms, including stained carpets and a strong cleaning product fragrance. It's advisable to inspect the room upon arrival and address any cleanliness issues with the staff.
Confirm Special Services
If you require specific services, such as laundry facilities or a safety deposit box, it's recommended to confirm their availability and operational status with the hotel to avoid any inconvenience during your stay.
Location
212 East 23rd Street, Ottawa, KS 66067-9537
What's nearby
- Ottawa University Ottawa Campus1.5 mi
- Peoples Bank Field1.6 mi
Policies
Check-in/Check-out | Check in anytime after 3:00 PM, check out anytime before 11:00 AM |
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Cancellation/prepayment | Cancellation/prepayment policies vary by room type and provider. |
Essential information about SureStay Hotel by Best Western Ottawa
Low season | January |
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High season | May |
Average price (weeknight) | $74 |
Average price (weekend night) | $98 |
When to book a room at SureStay Hotel by Best Western Ottawa
Price per night. Prices are not fixed and may vary with time.
Average nightly price per month
Average nightly price
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Value for money | 7.6 |
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Distance to city center | 2.5 mi |