SureStay by Best Western Ottawa

The rooms are equipped with comfortable beds, a microwave, a refrigerator, and a coffee maker for your convenience.

Yes, the hotel offers free parking for guests, ensuring a hassle-free experience during your stay.

The complimentary breakfast includes a variety of options to start your day, ensuring a pleasant and convenient dining experience.

The hotel ensures enhanced cleaning and disinfection between stays, providing a clean and comfortable environment for all guests.

The hotel experiences high season in September, offering an ideal time to enjoy the great location, friendly staff, and comfortable accommodations.

Several guests appreciated the updated rooms with wood-looking floors, which added a modern touch and were easier to maintain compared to carpeted floors.

Some guests mentioned that certain amenities, such as the hot tub and hot breakfast, were not available despite being advertised on the website. It's advisable to confirm the availability of specific amenities before booking.

Guests recommended requesting a first-floor room for easy access and convenience, especially for those with mobility concerns or a preference for quick entry and exit.

If you have specific needs, such as an accessible room or a particular type of bed, it's advisable to verify these requests with the hotel in advance to ensure a comfortable stay.

Some guests noted that the hotel was undergoing renovations, including painting and upgrades. Inquire about the status of these updates to ensure a more modern and pleasant room experience.

While the hotel offers a complimentary breakfast, some guests experienced limited options or delays in breakfast service. It's recommended to check with the staff about the available breakfast choices and service times.

Due to maintenance, the indoor pool was closed during some guests' stays. If access to the pool is important to you, it's advisable to confirm its availability before booking.

A few guests mentioned encountering noise disturbances, including loitering outside and questionable individuals in the parking lot. Consider requesting a room in a quieter area of the hotel to minimize potential disruptions.

Several guests expressed concerns about the cleanliness of the rooms, including stained carpets and a strong cleaning product fragrance. It's advisable to inspect the room upon arrival and address any cleanliness issues with the staff.

If you require specific services, such as laundry facilities or a safety deposit box, it's recommended to confirm their availability and operational status with the hotel to avoid any inconvenience during your stay.