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friendly staff beds
Very quiet hotel, friendly staff. no
Good stuff I booked a room with double bed, but two single beds put togeather are not the same
Very helpful staff No drinks facilities in room
large room room was a bit sparce
out of the way, but very nice hotel. staff very friendly. nice bar and returant. very good value for money and 5 mins from brussels no shower, no coffee in room
easy location and very friendly and helpful staff. Free parking. Always a nice breakfast. sometimes the parking is full in the evening however there is more parking a bit further away
We like that the rooms are spacious and quiet in spite of being close to the motorway. We use thiis hotel because it is very near to where we used to live and is convenient for us. The facilities are basic but all that we have needed. We find the staff helpful and parking is not a problem.
the restaurant was less bad than the rest of the hotel and the staff were pleasant in the face of overwhelming negative odds. This is the perfect venue for the next sequel of Hostel. The public areas are dungeon themed. The bedrooms are freezing cold and designed to be hosed down - plastic coated walls, plastic laminate floors, bizarre plastic doors. The location is remote yet extraordinarily noisy.
excellent stay.great staff. good food. will return. not the easiest place to find without sat nav but well worth a visit.
Very loud, for rooms towards the street!
Inconvenice. Booked a family room but was given a double on arrival and had to wait for extra bed to be added (the family room guests before us wanted to stay further and the owner couldn't refuse). After some struggling the owner offered us additional double room without extra charge (perhaps realising it was impossible to add bed and still leave us some standing space). Noise from Road traffic.
The price is law, the staff is flexible and nice.
in the nature the rom was smoking
The owner Renovation urgently needed, really cheap furniture, internet access limited to specific areas
Extremely friendly, helpful and flexible staff. Breakfast at any time, change of room no problem. No.
1. price, 2. breakfast, 3. location the separate building, where I was accomanded
only ice cold water in the shower
I found the staff very pleasent and attentive, the food was great, and the hotel was peacefull and not far off the beaton track.
It was conviently located for our needs. My wife and I needed to take a flight early the next morning and, while we aren't rich, we enjoyed our stay for the night. We were ready to take the flight. Leaving. It was sooooo good. It is unfortunate in this survey that there wasn't a choice "very good" because the item that we checked as good was very good, yet not excellent.
Can't beat the location if you need an early flight the next day.... This is ripoff pricing. First of all, the website says rooms from E139. But don't try to find a room at that price, E209 is what you pay. Without internet. Without Parking. Without breakfast. Even Tokyo and Paris are cheaper.
Convenient to airport - just walk across the street.
Excellent location I had a very badly soundproofed room (next to the lift). Outrageous for a room of that price.
40 steps to Brussels international airport
Perfect. Just in front of the departure hall. The best place where to stay if you depart early in the morning.
Location is perfect. Walk to check in at airport. Restaurant costly and service in restaurant slow.
Very convenient for catching early morning flight The hotel was under renovation - the only restaurant operating was very crowded and busy
Position of electric outlets in rooms too far from bed
Extremely very well situated across from Brussels airport entrance. It's the prime dpot to spend the last night before you leave. The good is good. Good breakfast. It's on the more expensive side but the location is what makes this property so convenient. There is a good train connection at the airport to get to the center of Brussels Antwerp Gent of Oostende. Its of course well understandable to the expensive side. Breakfast $25. But it's location makes you accept.
Can walk across street to airport. Bar area was short staffed so see I e was dry slow, but to their credit, the bar manage really was concerned. Plus their computer system was down
Perfect location, nice and well spoken staff. Wonderful mattrass
comfort in room and bathroom was great being in wheelchair the elevator solutions were not ideal
Location On the first day the room service left the door of our room open all day after cleaning the room!!! Luckily nothing was taken. On the second day there was very loud music outside on our second night until 3am and then again in the morning from 9am. The hotel compensated by not charging us for the minibar. Also the lift is scary, old and slow, and only one for the whole hotel!!
Quality and tranquillity of surroundings (a) The bar was unmanned for much of the time when it was supposed to be open. (b) Concerned that a room service meal for 4 people was delivered by a young man who had had to carry a large tray - very heavy and dangerously laden - up two floors and through long corridors to our rooms: impractical and risky. He should have had a trolley.
very friendly staff, surroundings are beautiful no information during check in, example what time breakfast is served and where. We had dinner reservations for the first night (part of the package) but she forgot to tell us etc.
Beautiful quiet location overlooking the lake; only 30 mins from the centre of Brussels; competent and charming staff; good restaurant.
Very good place on coutry side. Quite good breakfast. Hotel staff is friendly and helpfull.
fantastic place, beautifully located and very well run. I'll be back. And this is from a hotel owner.
Very nice hotel. Great location; spacious and clean rooms. Friendly atmosphere. We had an extra bed for our son without additional charge. Very good value for money. Very good breakfast if you go early; view on the lake. Free parking. We want to visit this hotel again in the future. Some policies of the last decade: very high charge for internet, pay tv and cd listening!!...simply not worhty to use them.
location near to the lake restaurant with lakeview but they put us in dark room on back side with no view , welness with 3x 5 m pool , small sauna and hammam, not worth a 5 star hotel , people should know
comfort and proximity to airport
cleanness and hotels facilities (hotel shuttle on call during the night was very useful)
The ease of transportation to and from the airport and the location.
Everything was perfect.
Close to airport
The location to Budget car rental and the airport. The internet charge was ridiculous, and the internet service unacceptable, possibly due to spyware used by the service. When you charge for internet access, it should not include breaches in privacy. This alone will cause me to never stay at this hotel or any other hotel in the chain again.
The roomservice menu is very poor, food in general is not of high quality. I had to drink my wine from a plastic glass!
The hotel is close to the airport & the shuttle service was good. The room was good. Arrangement with credit card was confusing - as I had pre-paid I had to come back to reception to register my CC to pay for restaurant. The service in the restaurant was very slow.
Close to the ariport Room not clean (especially toilets and floor) - Very noisy : I could hear the other client calling his wife thru the wall, and all the noise coming from the corridor
Efficient transfer to the airport Cleanliness, in particular the carpets in the rooms. In urgent need of change.
Far from town. transport expensive.
the room was of beautiful design and had everything. Not sure about the glass doors on toilet and bathroom...not suitable for some couples. also very far away from city and no good for business trips to city
Very nice hotel, but pricy. asking 21 euros for a breakfast is exaggerating
Very comfortable hotel, fantastic room! Clean, quiet, romantic, ... just what we needed to get away from the weekly rat race!
Very large room, clean modern They are really a conference center and not quite ready for prime-time as a hotel. Not enough staff.
Beautfull escpae in the middle of the forest, but only 20 minutes from Bruxelles centre. The Spa was amazing!! Need to ask paper toilett, as this was not checked when daily cleaning was made. Paper toilett was well received but not put directly in the toilette but on the bed... not really romantic!
Very comfortable, stylish, clean and modern rooms This is the third time I have stayed there and every time I find it is impossible to get the room sufficiently warm
location cleaning of rooms terrible slow (only at 17.00hours!)
Very pleasant hotel with warmful staff. Located in the woods the hotel is very quite with very comfortable rooms, free large parking lot (external) and free internet access everywhere in the hotel. Sauna is nice, clean and has late opening. Restaurant is vast and food is good quality. To recommend.
The Gym equipment needs some maintenance...
Close to airport especially if you have an early flight out of Brussels. Close to city centre too - station 5 minutes walk away. Time to city centre about 15 minutes. Taxi provided at hotel expense from airport to hotel during the day. Very efficient service. We left hotel at 5am. We had to take a taxi. Hotel pays for taxi after 6am.
Access from motorway - very easy to find. Comfortable beds. Good value for money. Secure parking. Good breakfast. Minor point but would have liked extra pillows. If I had asked I am sure they would have provided these.
I called reception and waited for an unnecessarily long time before an irritated and unfriendly employee answered me. I asked for some utensils and he said "didn't room service give you this?" And I responded "This is not room service related", as I wanted utensils to eat with take away food. His irritation came through his voice while he said "fine." He hung up on me before I could say thank you. After this short but unfriendly exchange with reception, I never got my utensils! I never called back to followup . It wasn't worth the hassle and especially the rudeness. I improvised by using their wooden coffee stick as utensils instead. It wasn't easy to use but did the job with the scooping motion. I've never experienced such distasteful rudeness from hotel staff before until now. It really put a sour ending to my visit to Brussels. It only takes one uncalled for encounter to leave a bad immpression. Needless to say I will not be coming back to this hotel. And forewarning for anyone asking for utensils; good luck with that!
Great hotel close to the airport. 30-40 Euro taxi ride to town. Staff is great in the bar area. Nice service and food is well done. Carpets not the best of shape. Could be cleaned. Taxi service is a bit slow. If you need to be somewhere at a certain time, I would book the taxi the night before.
The proximity to Brussel National Airport and teh free Airport Drop and Pick ups are the most salient points of thsi Hotel. No
Facilities, staff, restaurant and overall upkeep all excellent and consistent with 4-star designation. Airport shuttle was active/available (contrary to older reviews). Good location for airport access. Gated parking was 15 E on-site and was very convenient. Air conditioning was poor and room remained rather warm (sign on thermostat noted that it was an eco-friendly system so this may not be considered a major issue by some), only 1 full size towel for double room posed an inconvenience. Location very good for airport access but otherwise nondescript.
Location and value Airport shuttle not 7/24
Very close to the airport, free shuttle, clean, modern, nice restaurant and bar. Train station is near by . Hotel is located in the middle of business park.
The room was very nice and roomy, the bathroom was modern, large and well equipped The wake up call system did not work and we nearly missed our flight
The free shuttle service from the airport to the hotel and back.
A beautiful, comfortable, well staffed hotel. It was perfect for my 13 hour layover at Brussels Airport. Twenty One Euro for breakfast is outrageous. I ate about two eggs, two slices of bacon, a slice of toast and coffee. I can not eat Twenty One Euro of breakfast. It would have been nice if the restaurant was open for breakfast.
Food was excellent; staff was efficient and courteous One complaint: I extended my stay by a day and a half while waiting on a flight. When I called to extend the stay, the reception did not tell me the rate would be changing from 99e to 150e. This is a big difference and took me by surprise when I checked out. Not sure why the rate increased during a weekday but nevertheless I was not informed. I did not like this.
location, big room, nice design
Excellent convenience to the airport; clean, modern, well-appointed rooms; very close to the train station too; great facilities and helpful staff. The restaurant is of decent quality, but (not surprisingly) overpriced.
Very nice and helpful staff in reception, good location for those who are travelling around the country, just off the motorway The double bed was too small for two persons
I chose this hotel for two reasons: 1- the location is so close from the airport and you don't have to pass through the traffic jam to Zaventem. So, i recommend it if you have an early morning flight. 2. Swimming pool, which was closed as most of the hotels do now adays. The reception was a disaster, that everybody did a check in had to fight with the receptionist, who was appearantly not satisfied with her work. My check in passed quietly (except paying the city tax which was for the first time not includedin the price)but after a while she called me from the reception an said some info were missing from my credit card, then she said you have to pay the city tax!! Told her i already did with your collegue. She said NOO you didn't pay! Told her call ur collegue. She called him, spoke in dutch, then said he did not tell me( without saying SORRY). Every body who was working there, whether in the restaurant, reception or out side, was absolutly not friendly and angry. Do not recommend it and will never be there. The receptionist The money value Swimming pool closed. Hammam closed ( why it's a resorts then?!)
nice hotel, good facilities, near the airport, staff is very nice and helping
Free airport shuttle service, proximity to airport was good but not so close that plane noise is a problem. Staff helpful and room a good size and nicely set up.
the room service was fabulous
The desk clerks were very helpful. The rooms were great, and the layout of the hotel was great. No
the food (breakfast and lunch) is very poor but very expensive. breakfast
Room appointed nicely and comfortable for overnight stay. Check in efficient and pleasant. Was not aware to ask for a 'first floor' room. They did not have an available and although many rooms are on the first floor, our room was accessbile only by stairs. We were 2 mature couples who had stayed in Europe for family event and touring, so one of our pieces was especially awkward.
The room was extremely clean and comfortable.
perfect room and bad jaquzzi,outdoor swimming pool are broken ,no breakfast .No free wi-fi in a room
Anne-Marie and her staff were very friendly and helpful. The house is in a quiet location a few minutes walk from the lake.
the charming location, the lodge and the staff
A very nice location and the kindness of the staff
Comfortable rooms (although the bathroom is a little basic), plenty of space including a separate sitting-room, friendly atmosphere and staff, excellent value for money.
Excellent clean spacious rooms & breakfast. Beautiful nearby lake for a pre-breakfast jog/walk to build up appetite
Excellent accommodations and location
This was a great place to relax - I was at a busy event at a large local htel and it was just great to get some space!!!
wonderful breakfast and hospitality fire escape should be paid attention
It's a beautiful renovation of an old farm. The staff is extremely friendly and they go out of their way to make it a comfortable stay. The breakfast is excellent and the rooms are quite spacious. Highly recommended if you want a comfortable place in the countryside, away from the city
Very special private location. 5 star level of personalised service. Feeling of exclusivity and privacy. Very stylish, designer rooms. Exceptionally comfortable beds. The location is off the beaten track so you have to go out to eat. An onsite facility for evening food (not necessarily full meals). Maybe a fridge in the kitchen with sandwhiches or chilled ready meals with a microwave, that could be used like a communal mini-bar would be useful for the weary travellers who don't want to drive out to eat on arrival.
When we arrived, the hotel receptionist directly offered us a cup of coffee in our room for free. This is exceptional service I think that is not required, but highly appreciated and a good start of an excellent stay. Furthermore, you can park you car behind a closed gate (for which you will get the remote to open it).
Very quiet and peaceful. Staff were very helpful and a really nice location
A perfect place for a romantic trip. Very polite staff. Special thanks to Duan. You can take bicycles free of charge for riding on the wonderful places that surround the B&B Barons House.
Aesthetically, the common spaces were lovely. The food and beer were reasonably priced at the restaurant, and the minibar prices were fair. The staff was very unfriendly and unhelpful. To use the spa you have to pay an additional 13 Euro per person.
The building its self was neat. Everything else to horrible! Yes, hidden fee's lack of communication from staff.
Bedroom was very comfortable,particularly the pillows and very spacious. Nice bathroom and powerful shower - great toiletries
The Manoir is Chateau Du Lac's small scale sibling. Driving up the Manoir is found charmingly tucked away in lavish greenery, just off the lakeside. When not in use for weddings and the like, the Manoir spells charm and quiet all over. Breakfast was served next door at the Chateau Du Lac.
Nice room. Big enough. Calm. Bathroom could have been more modern. Rather limited breakfast buffet.
Cosy, excellent situation, customised service