We were at one end of the building and it took 1-2 min of running the water before the hot water got to our room. Not a complaint, just saying.
2 stars
Best Western Palmyra Inn & Suites
Photos of Best Western Palmyra Inn & Suites
Overview
Best Western Palmyra Inn & Suites is located in Palmyra and offers a Jacuzzi and free Wi-Fi. It also features an express check-in and check-out feature, a 24-hour reception and a 24-hour business centre.
There are a range of facilities available to those staying at the hotel, including meeting rooms, an airport shuttle and porters. There is also free private parking on site for those with a car.
This hotel provides rooms with an en suite bathroom, air conditioning and a TV. They each provide an alarm clock, a refrigerator and a coffee maker.
Best Western Palmyra Inn & Suites provides easy access to Smith Family Farm. Rochester and Geneva are also a short car ride away.
Latest deals for Best Western Palmyra Inn & Suites
Amenities at Best Western Palmyra Inn & Suites
- Fitness center
- Free Wi-Fi
- Tea/coffee maker
- Coffee machine
- Free parking
- Business center
- Flat-screen TV
- TV
- Cable or satellite TV
- Free toiletries
Accessibility and suitability
- Entire unit wheelchair accessible
- Increased accessibility
- Roll-in shower
- Elevator
- Accessible by elevator
- Hypoallergenic pillow
- Adapted bath
- Allergy-free room
- No smoking
- Lowered sink
- Toilet with grab rails
- Upper floors accessible by elevator
- Designated smoking area
Basics
- Free Wi-Fi
- Internet
- Linens
- Towels
- Fire extinguisher
- Free toiletries
- Shampoo
- Smoke alarms
- Heating
- Body soap
- Air-conditioned
- Trash cans
- Conditioner
Bathroom
- Shower
- Additional toilet
- Bathtub
- Spa bath
- Hairdryer
- Toilet
- Toilet paper
- Private bathroom
- Walk-in shower
Kitchen
- Microwave
- Kitchenware
- Stovetop
- Tea/coffee maker
- Refrigerator
- Coffee machine
- Kitchen
- Kitchenette
Services and conveniences
- Business center
- Wake-up service
- Meeting/Banquet facilities
- Mini-market on site
- Key card access
- Express check-out
- 24hr front desk
General
- Family rooms
- Sofa
- Soundproofing
- Telephone
- Carpeted
- Tile/marble floor
Media and entertainment
- Radio
- Flat-screen TV
- Shared lounge/TV area
- Cable or satellite TV
- TV
Bedroom
- Socket near the bed
- Alarm clock
- Sofa bed
- Wardrobe or closet
Things to do
- Gift shop
- Casino
- Board games/puzzles
Parking and transportation
- Airport shuttle
- Free parking
Laundry
- Laundry facilities
- Iron and ironing board
Workspace
- Fax/photocopying
- Desk
Dining
- Vending machine (drinks)
- Vending machine (snacks)
Family friendly
- Cribs available
- Kids' outdoor play equipment
Pool and spa
- Hot tub
Health and safety
- Daily housekeeping
Fitness
- Fitness center
Reviews of Best Western Palmyra Inn & Suites
8.2
Very good
402 verified ratings
Wonderful
207
Very good
74
Good
59
Okay
15
Fair
22
Mediocre
12
Poor
13
Summary of reviews
Guests say
Guests appreciate the hotel's convenient location and spacious rooms, but many have raised concerns about cleanliness, maintenance issues, and inconsistent service. The breakfast offerings were also a point of contention, with some guests disappointed by the lack of options. Overall, while the hotel has potential, it requires updates and better attention to guest needs.AI-Generated from customer reviews
Reviews(1)
Q&A(5)
Tips(10)
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8.1 out of 10
314 reviews
8.5 out of 10
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All reviews
The questions and answers provided in this section are generated by an artificial intelligence model based on a summarization of user hotel reviews and hotel information.See more
They offer insights and recommendations from previous guests and hotel information to help future visitors enhance their stay at the hotel.
What can I expect from the hotel's breakfast?
The hotel offers a variety of breakfast options, including standard fare, eggs, toast, cereal, waffles/pancakes, and fruits. Guests have also mentioned the great breakfast and the fascinating pancake machine.
Are the beds comfortable at the hotel?
Guests have consistently praised the hotel for its very comfortable and clean beds, providing a great night's sleep.
Is the hotel staff helpful and friendly?
The staff is described as friendly, helpful, and professional, contributing to a great overall experience for guests.
What are the cleanliness standards at the hotel?
Guests have repeatedly highlighted the hotel's cleanliness, describing it as very clean and professional, with immaculate rooms and well-kept accommodations.
When is the best time to visit the hotel?
The high season at the hotel is in May, offering a great time to explore the Finger Lakes. However, guests have also enjoyed their stay in March, during the low season.
The questions and answers provided in this section are generated by an artificial intelligence model based on a summarization of user hotel reviews and hotel information.See more
They offer insights and recommendations from previous guests and hotel information to help future visitors enhance their stay at the hotel.
Opt for a Room with a Jacuzzi
If you're interested in using the hot tub, be aware that some guests found it to be not very hot. Consider checking its functionality before booking a room specifically for this feature.
Consider Low Season Visits
If you prefer fewer crowds, consider visiting in March, which is considered the low season. This might offer a more peaceful experience.
Explore Nearby Attractions
The hotel's location provides easy access to attractions such as the Smith Family Farm, Book of Mormon Historic Publication Site, and Alling Coverlet Museum, making it convenient for sightseeing.
Request Room Away from Noisy Areas
Some guests reported noise issues when assigned rooms next to the ice machine, laundry, or elevator. Consider requesting a room away from these areas if you are sensitive to noise.
Check Room Amenities
Some guests mentioned that the bathroom was small with limited counter space. If this is important to you, consider checking the room layout and amenities before booking.
Verify Breakfast Options
While many guests enjoyed the breakfast, some found it lacking or disappointing. It might be helpful to verify the breakfast options available during your stay to manage expectations.
Consider Room Upkeep
A few guests noted that the hotel needs updating and repairs. If the condition of the room is a priority for you, it may be worth considering this feedback.
Plan for Staffing Issues
Some guests experienced delays due to understaffing, such as delayed check-in and room cleaning. Keep this in mind and plan accordingly, especially during peak times.
Verify Special Services
If you are interested in specific services like the pancake machine for breakfast or the availability of the jacuzzi, it might be beneficial to verify their operational status before your stay.
Check for Seasonal Events
If you plan to visit in May, which is considered the high season, be mindful of potential events or higher tourist activity during this time.
Location
955 Canandaigua Road, Palmyra, NY 14522-9701
What's nearby
- Smith Family Farm0.6 mi
- Book of Mormon Historic Publication Site1.4 mi
- Alling Coverlet Museum1.4 mi
- The Museum of Historic Palmyra1.4 mi
- Phelps General Store1.4 mi
- Erie Canal Depot1.5 mi
- Print Shop Museum1.5 mi
- East Palmyra Presbyterian Church5.1 mi
Policies
Check-in/Check-out | Check in anytime after 3:00 PM, check out anytime before 11:00 AM |
|---|---|
Cancellation/prepayment | Cancellation/prepayment policies vary by room type and provider. |
Essential information about Best Western Palmyra Inn & Suites
Low season | February |
|---|---|
High season | May |
Average price (weeknight) | $116 |
Average price (weekend night) | $166 |
When to book a room at Best Western Palmyra Inn & Suites
Price per night. Prices are not fixed and may vary with time.
Average nightly price per month
Average nightly price
KAYAK's top tips for your stay at Best Western Palmyra Inn & Suites
FAQs when booking at Best Western Palmyra Inn & Suites
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See most recommended stays in PalmyraGood to know
Value for money | 7.9 |
|---|---|
Distance to city center | 1.4 mi |
Nearest Airport | Rochester Greater Rochester Intl |
Distance to airport | 22.8 mi |