Pros (+) We stay at this hotel every 2 years and it never disappoints the hotel is always clean and staff friendly! Pool is always well maintained beautiful grounds and views
Cons (-) Only thing is if you like soft beds these beds are a little hard.
3 stars
Porta Hotel del Lago
Photos of Porta Hotel del Lago
Overview
Just a few minutes from Panajachel, this 5-star resort offers a Jacuzzi and an outdoor pool. It also features a rooftop terrace, a sauna and a kids club.
Porta Hotel del Lago has 100 rooms that are equipped with all the essentials to ensure an enjoyable stay. Guests traveling as a family or in a group can enjoy connecting rooms that are suitably furnished.
Those staying at the resort can sit down to a unique dining experience at the on-site restaurant, conveniently based for those who want to stay close by for a meal. In the evening, guests are invited to relax in the cozy lounge bar.
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Amenities at Porta Hotel del Lago
- Snorkeling
- Outdoor pool
- Fitness center
- Restaurant
- Bar/Lounge
- Room service
- Free Wi-Fi
- Tea/coffee maker
- Coffee machine
- Free parking
Basics
- Free Wi-Fi
- Internet
- Linens
- Towels
- Fan
- Fire extinguisher
- Free toiletries
- Shampoo
- Body soap
- Conditioner
Things to do
- Eco tourism
- Bicycle rental
- Fishing
- Canoeing
- Scuba diving
- Diving
- Snorkeling
- Table tennis
- Windsurfing
Dining
- Special diet menus (on request)
- Snack bar
- Restaurant
- Bar/Lounge
- Breakfast in the room
- Tea/coffee maker
- Food can be delivered to guest accommodation
- Coffee machine
Services and conveniences
- Business center
- Wake-up service
- Concierge service
- Currency exchange on-site
- Meeting/Banquet facilities
- Room service
- Tour desk
- 24hr front desk
Pool and spa
- Massage
- Pool bar
- Heated pool
- Hot tub
- Outdoor pool
- Sauna
- Pool towels
General
- Window
- Garden view
- Lake view
- Telephone
- Mountain view
- Pool view
- Storage available
Family friendly
- Babysitting or child care
- Cribs available
- Child pool
- Kids meals
- Kids' club
- Kids' outdoor play equipment
- Playground
Parking and transportation
- EV charging station
- Airport shuttle (surcharge)
- Free parking
- Private parking
- Shuttle service (additional charge)
Accessibility and suitability
- Pets allowed on request. Charges may apply.
- Increased accessibility
- Elevator
- No smoking
- Upper floors accessible by elevator
Bathroom
- Shower
- Hairdryer
- Toilet
- Toilet paper
- Private bathroom
Outdoor
- Terrace/Patio
- Balcony
- Garden
Laundry
- Laundry facilities
- Ironing service
- Iron and ironing board
Bedroom
- Socket near the bed
- Clothes rack
- Wardrobe or closet
Media and entertainment
- Cable or satellite TV
- TV
Workspace
- Fax/photocopying
- Desk
Health and safety
- Daily housekeeping
- Safe
Fitness
- Fitness center
Reviews of Porta Hotel del Lago
8.4
Very good
1363 verified ratings
Wonderful
628
Very good
275
Good
208
Okay
101
Fair
74
Mediocre
33
Poor
44
Summary of reviews
Guests say
Guests appreciated the hotel's great location, cleanliness, and friendly service. However, many felt that the amenities were overpriced and that the hotel was outdated, with some maintenance issues. The lack of included breakfast and the need to reserve the hot tub were also points of contention.AI-Generated from customer reviews
Reviews(2)
Q&A(5)
Tips(10)
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Score by provider
8.4 out of 10
828 reviews
8 out of 10
2 reviews
All reviews
Pros (+) The waiters were really friendly and service was good.
Cons (-) Hotel is outdated and restaurant is over priced for what it is.
The questions and answers provided in this section are generated by an artificial intelligence model based on a summarization of user hotel reviews and hotel information.See more
They offer insights and recommendations from previous guests and hotel information to help future visitors enhance their stay at the hotel.
What can I expect from the beds at Porta Hotel del Lago?
Guests have described the beds as comfortable and the rooms as clean, ensuring a good night's sleep during your stay.
Is parking available at Porta Hotel del Lago?
Yes, the hotel offers free parking and shuttle services for added convenience during your visit.
How is the food quality at Porta Hotel del Lago?
Guests have praised the hotel's restaurant for its excellent dining options and the availability of food delivery to guest accommodations.
What is the cleanliness like at Porta Hotel del Lago?
The hotel maintains a high standard of cleanliness, with guests highlighting the spotless rooms and the cleanliness of the pool and facilities.
When is the best time to visit Porta Hotel del Lago?
The high season at the hotel is in March, offering an ideal time to experience the beautiful views of Lake Atitlan and enjoy the hotel's modern facilities.
The questions and answers provided in this section are generated by an artificial intelligence model based on a summarization of user hotel reviews and hotel information.See more
They offer insights and recommendations from previous guests and hotel information to help future visitors enhance their stay at the hotel.
Opt for a Room on Higher Floors
Guests recommend choosing a room on higher floors for magnificent views of Lake Atitlan, especially during sunset.
Consider Room Selection Carefully
Some guests reported issues with specific rooms, such as broken toilets and lack of hot water. It may be beneficial to inquire about room conditions before finalizing a booking.
Be Mindful of Noise from Renovations
Some guests mentioned noise from renovations and expressed disappointment with the changes in the cafeteria menu. Inquire about any ongoing renovations and their potential impact on the stay.
Check Pet Policy
If traveling with a pet, it's advisable to confirm the hotel's pet policy in advance to ensure a smooth and enjoyable stay for both guests and their furry companions.
Plan for Limited Amenities
Some guests were disappointed by the unavailability of certain amenities such as the spa, sauna, and jacuzzi during their stay. It's recommended to check the availability of specific amenities before booking.
Explore Nearby Attractions
The hotel's proximity to attractions like the Church of Saint Francis, Panajachel Municipal Market, and Atitlan Nature Reserve makes it convenient for guests to explore the area.
Inquire About Air Conditioning
Some guests noted the absence of air conditioning in their rooms, which may be a consideration for those sensitive to room temperature.
Verify Room Features
Guests reported discrepancies between the advertised room features and the actual room provided. It's advisable to verify room features upon check-in to ensure they align with expectations.
Consider Noise Levels
Some guests mentioned noise disturbances, including elevator music and room refurbishing noise. Light sleepers may want to inquire about potential noise issues before booking.
Confirm Dining Options
Guests expressed mixed reviews about the hotel's dining options. It may be helpful to inquire about the current dining offerings and any potential changes in the menu.
Location
2a Avenida 06-17 Zona 2, Panajachel
What's nearby
- Church of Saint Francis0.7 mi
- Panajachel Municipal Market0.7 mi
- Atitlan Nature Reserve1 mi
Policies
Check-in/Check-out | Check in anytime after 3:00 PM, check out anytime before 11:00 AM |
|---|---|
Cancellation/prepayment | Cancellation/prepayment policies vary by room type and provider. |
Essential information about Porta Hotel del Lago
Low season | September |
|---|---|
High season | December |
Average price (weeknight) | $152 |
Average price (weekend night) | $186 |
When to book a room at Porta Hotel del Lago
Price per night. Prices are not fixed and may vary with time.
Average nightly price per month
Average nightly price
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Value for money | 7.8 |
|---|---|
Distance to city center | 0.7 mi |
Everything you need to know for your stay in Panajachel
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