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$147 Find Cheap Flights to Guatemala City - Compare and Save

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Everything you should know

Cheapest round-trip
$331
Typical prices: $406-$757
Multiple Airlines
Fri 1/12Sat 1/20
ORD - GUA • 1 stop
Cheapest non-stop
$394
Typical prices: $397-$728
Volaris Costa Rica
Sun 3/18Fri 3/23
LAX - GUA • Non-stop
Nonstop flights
You can fly direct with United Airlines, American Airlines and others. Average duration is 3h 48m.
FAQs
FAQs
Top airlines
Most flights • 45 per week
Best reviews • 7.8 score
Airline reviews
+1
Airline reviews
+1
Top routes
Cheapest • 29% average savings
Most popular
Insights
Insights
When to book
in advance
Our data shows that travelers who book at least 20 weeks in advance save around 12% compared to booking last minute.
Insights
Insights
When to travel
Cheapest • 25% price drop
Most popular
Good to know
+1
Good to know
+1
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We hope you love your trip to Guatemala City!
Flight Deals
Booking Insights
Expert advice
Flight Deals

Cheap Flights to Guatemala City

 
Discover the best prices for you by selecting your travel dates on KAYAK.

Recent round-trip flight deals to Guatemala City

Tue, Jan 12 - Wed, Jan 20
Multiple Airlines Logo
12:04 am - 12:44 pmORD  Chicago O'Hare Intl-GUA Guatemala City La Aurora
12h 40m1 stop Mexico City Benito Juarez
Multiple Airlines Logo
8:55 am - 10:13 pmGUA  Guatemala City La Aurora-ORD Chicago O'Hare Intl
13h 18m1 stop Mexico City Benito Juarez
$331Multiple Airlines
Mon, Mar 15 - Thu, Mar 25
Multiple Airlines Logo
12:58 am - 12:44 pmORD  Chicago O'Hare Intl-GUA Guatemala City La Aurora
12h 46m1 stop Mexico City Benito Juarez
Multiple Airlines Logo
8:27 am - 11:06 pmGUA  Guatemala City La Aurora-ORD Chicago O'Hare Intl
13h 39m1 stop Mexico City Benito Juarez
$332Multiple Airlines
Sun, Jan 31 - Wed, Feb 17
Volaris Logo
1:24 am - 2:07 pmORD  Chicago O'Hare Intl-GUA Guatemala City La Aurora
12h 43m1 stop Guadalajara Miguel Hidal
Volaris Logo
8:55 am - 10:13 pmGUA  Guatemala City La Aurora-ORD Chicago O'Hare Intl
13h 18m1 stop Mexico City Benito Juarez
$334Volaris
Sun, Mar 21 - Sun, Mar 28
Volaris Logo
2:19 am - 2:07 pmORD  Chicago O'Hare Intl-GUA Guatemala City La Aurora
12h 48m1 stop Guadalajara Miguel Hidal
Volaris Logo
8:27 am - 11:06 pmGUA  Guatemala City La Aurora-ORD Chicago O'Hare Intl
13h 39m1 stop Mexico City Benito Juarez
$348Volaris
Mon, Feb 1 - Mon, Feb 8
Frontier Logo
5:01 am - 1:12 pmORD  Chicago O'Hare Intl-GUA Guatemala City La Aurora
8h 11m1 stop Orlando
Frontier Logo
2:27 pm - 12:55 amGUA  Guatemala City La Aurora-ORD Chicago O'Hare Intl
10h 28m1 stop Orlando
$363Frontier
Sun, Feb 21 - Sat, Feb 27
Arajet Logo
11:59 pm - 8:45 amEWR  Newark-GUA Guatemala City La Aurora
9h 46m1 stop Santo Domingo Las Americas
Arajet Logo
6:15 pm - 9:30 amGUA  Guatemala City La Aurora-EWR Newark
14h 15m1 stop Santo Domingo Las Americas
$384Arajet
Wed, Feb 24 - Thu, Mar 4
Arajet Logo
5:30 am - 3:30 pmEWR  Newark-GUA Guatemala City La Aurora
11h 00m1 stop Punta Cana
Arajet Logo
11:36 am - 11:30 pmGUA  Guatemala City La Aurora-EWR Newark
10h 54m1 stop Punta Cana
$385Arajet
Thu, Mar 18 - Tue, Mar 23
Volaris Costa Rica Logo
9:01 am - 2:42 pmLAX  Los Angeles-GUA Guatemala City La Aurora
4h 41mnonstop
Volaris Costa Rica Logo
2:12 pm - 6:20 pmGUA  Guatemala City La Aurora-LAX Los Angeles
5h 08mnonstop
$394Volaris Costa Rica
Mon, Jan 25 - Mon, Feb 1
Volaris Costa Rica Logo
8:01 am - 2:42 pmLAX  Los Angeles-GUA Guatemala City La Aurora
4h 41mnonstop
Volaris Costa Rica Logo
2:12 pm - 5:20 pmGUA  Guatemala City La Aurora-LAX Los Angeles
5h 08mnonstop
$395Volaris Costa Rica
Sun, Jan 10 - Mon, Jan 11
Frontier Logo
5:30 am - 1:17 pmFLL  Fort Lauderdale-GUA Guatemala City La Aurora
8h 47m1 stop Atlanta Hartsfield-Jackson
Frontier Logo
2:32 pm - 8:03 amGUA  Guatemala City La Aurora-FLL Fort Lauderdale
16h 31m1 stop Atlanta Hartsfield-Jackson
$438Frontier
Booking Insights

Price, demand and travel trends for flights to Guatemala City

Use KAYAK data on prices, travel dates, airlines and seasonal trends to compare options and book flights with more confidence.

What is the cheapest flight to Guatemala City?

Chicago O'Hare Intl Airport to Guatemala City is the cheapest route at $331 round-trip, found in the past 5 days on KAYAK. Los Angeles to Guatemala City is the most popular connection with round-trip deals from $394.

How much is a flight to Guatemala City?

On average, a round-trip flight from the United States to Guatemala City costs $550, based on KAYAK data over the past 12 months. Round-trip fares from Miami average $398, while Orlando runs a bit higher at $408.

What is the cheapest day to fly to Guatemala City?

Wednesday is the cheapest day to fly to Guatemala City at $562 round-trip on average over the past 12 months on KAYAK. Saturday is the most expensive at $608.

What’s the cheapest month to fly to Guatemala City?

•February is the cheapest month to fly to Guatemala City with an average price of $413 round-trip.
•December ($717) and July ($606) are the most expensive.

Based on KAYAK data over the past 12 months.

What is the cheapest time of day to fly to Guatemala City?

Night flights to Guatemala City are the cheapest at $552 round-trip on average. Evening flights are the most expensive at $625.

What is a good deal for flights to Guatemala City?

Flights under $406 are considered a good deal. 25% of KAYAK users found round-trip flights to Guatemala City at or below these prices, with the lowest fares from:
•Miami $293
•Fort Lauderdale $293
•Orlando $317.

When are flights to Guatemala City the cheapest?

Flights to Guatemala City are cheapest 20 weeks before departure. Booking in this window typically costs about 12% less than the average last-minute fare (within 2 weeks of the flight), based on KAYAK data.

Expert advice

Expert advice for your flight to Guatemala City

 
KAYAK teamed up with top travel experts to share the best tips for your journey.
Our travel experts
Stefanie Waldek

Stefanie Waldek

Expert on United Airlines and Delta

Stefanie Waldek is a freelance space, travel, and design writer based in Saratoga Springs, NY. Her words have appeared in Space.com, Travel + Leisure, Condé Nast Traveler, Architectural Digest, and House Beautiful, among other publications. An expert in aviation and expedition cruising, Stefanie is frequently up in the air or on the sea, likely en route to Antarctica or the Arctic.

Mark Chesnut

Mark Chesnut

Expert on Avianca

Mark Chesnut is a travel writer and public speaker with more than 30 years of experience. The 2019 winner of the NLGJA Excellence in Travel Writing Award, Mark is the author of the book “Prepare for Departure” and has covered air travel for multiple top consumer and trade media outlets.

Harriet Baskas

Harriet Baskas

Expert on American Airlines and JetBlue

Harriet is an award-winning journalist who is happiest in an airport or an unusual museum. Her stories about airports, air travel, and the business of travel have appeared on NBC News, CNBC, USA TODAY, The Points Guy and other outlets. She is the creator of the StuckatTheAirport.com blog and the author of nine books. When not out on the road or exploring the latest airport amenities, she’s home in Seattle getting ready for the next adventure.

Daniel Scheffler

Daniel Scheffler

Expert on GUA

Daniel Scheffler is a travel writer, podcaster, and producer. Born in Africa, bred in Europe and now living in America he has traveled to 140 countries (and all 50 U.S. states). Plus he has stayed at over 2500 hotels across the globe. His original shows Everywhere and Without Maps (available on Spotify) showcase his beliefs, travel is about humanity and sharing that beauty. And thus it reminds you that you shouldn’t believe everything you think.

Key details for flights to Guatemala City

Low season

September

Cheapest flight

$147
Beat the crowds with an average 42% drop in travelers.
The most popular month to fly with an average 101% increase in travelers.
One-way flight from Chicago O'Hare Intl Airport to Guatemala City

When to book flights to Guatemala City

Are your dates flexible? Find out the best times to travel to Guatemala City based on our flight data from the last year. Discover the cheapest month and even day to fly.
Estimated round-trip price

Your questions about flights to Guatemala City, answered

Find helpful route details based on KAYAK data, including flight times, airports, airlines and booking questions.

  • How do I know if a flight to Guatemala City is a good deal?

    A good deal on a flight to Guatemala City is around $406 round-trip. This fare is in the lowest 25% of round-trip prices searched on KAYAK, averaged across the cities most often searched as origins by KAYAK users.

  • How long are nonstop flights to Guatemala City from different departure cities?

    Nonstop flight time to Guatemala City varies depending on your departure city:

    • From Miami: 2h 45m
    • From Fort Lauderdale: 2h 45m
    • From Orlando: 3h 01m
    • From Chicago: 4h 22m
    • From Los Angeles: 4h 36m

  • Which city has the cheapest flights to Guatemala City?

    Based on fares booked in the past 5 days, the cheapest flights to Guatemala City are from Chicago, starting at $331 round-trip, and from New York, starting at $381 round-trip.

  • How expensive are last-minute flights to Guatemala City?

    Last-minute fares to Guatemala City (booked within 2 weeks of departure) are typically 7% higher than the average round-trip fare of $550.

  • What is the difference between the most popular and the most frequent airline at Guatemala City?

    United Airlines operates the most flights from the United States to Guatemala City at 45 per week, and for this route United Airlines is also the airline most often selected by KAYAK users searching for flights from the United States to Guatemala City. The two are often different because flight volume reflects an airline's schedule, while popularity reflects traveler choice.

  • Which airlines should I consider for flights to Guatemala City?

  • How many flights serve Guatemala City?

    Guatemala City receives 21 flights per day and 149 per week from across the world. Los Angeles has the most flights to Guatemala City, with 35 weekly flights.

  • What are good hotels near La Aurora International Airport (GUA)?

    The Hostal Los Lagos Inn is a budget-friendly choice that is less than a 2-minute drive from La Aurora International Airport (GUA) and is a 5-minute drive to downtown Guatemala. The Hotel Las Américas is a chic 5-star hotel that is a 3-minute drive from the airport and only a 10-minute walk to the city center.

  • What shopping options are there in La Aurora International Airport (GUA)?

    If you are interested in purchasing a gift for yourself or souvenirs to bring back home to friends or family, make sure to stop at one of the duty-free shops located in La Aurora International Airport. These stores offer both local and international goods, including liquor, tobacco, food items, and cosmetics.

  • How far is La Aurora International Airport (GUA) from the popular Lake Atitlán?

    La Aurora International Airport is approximately 120 miles from the popular Lake Atitlán, meaning that the best way to travel between these two destinations is by rental car. Without any additional traffic or bad weather, the trip should take anywhere from 3.5 hours to 4 hours.

  • What is the best way to travel from La Aurora International Airport (GUA) to downtown Guatemala?

    Because La Aurora International Airport (GUA) is only 6 miles from downtown Guatemala, it is possible to travel between these two destinations by either taxi or public transportation. When taking a taxi, the trip should take approximately 30 minutes. However, when using the public bus system, it should take upwards of an hour.

  • Which US airports offer flights to Guatemala?

    If you’re looking to fly from the US to Guatemala, you'll be pleased to know that flights are available at multiple airports. Flights from the US to Guatemala depart from these airports: John F. Kennedy International Airport (JFK), Fort Lauderdale International Airport (FLL), Miami International Airport (MIA), Hartsfield Jackson Atlanta International Airport (ATL), Chicago O’Hare International Airport (ORD), Newark Liberty International Airport (EWR), and Dulles International Airport (IAD), among others.

  • Which airlines offer eco-friendly flights to Guatemala from the US?

    On average, each passenger on a flight to Guatemala from the US emits about 1,712 kg of CO2. JetBlue, Spirit Airlines, Frontier, American Airlines, Avianca, and Delta operate some of the most sustainable flights from the US to Guatemala. They offer nonstop and one-stop flights on this route and emit about 30%, 28%, 27%, 26%, 27%, and 26% less CO2, respectively, than their competitors. Remember to pack lightly if you’re looking to fly more sustainably.

  • Are there any ATMs or currency exchange counters at La Aurora International Airport (GUA)?

    Visit the ATMs at La Aurora International Airport (GUA) to recharge your pockets. Bancared and Citi Bank operate ATMs before security on the Third Floor and after security on the First Floor of the Arrivals Hall. Global Exchange offers currency exchange services in two locations. Their first currency exchange counter is before security in the International Arrivals Area. The other counter is on the Third Floor of the International Departures.

  • How can I access the lounges at La Aurora International Airport (GUA)?

    La Aurora International Airport (GUA) hosts Casa del Ron Aeropuerto Lounge and Copa Club lounges. Any traveler can access these lounges by buying a day pass or through annual membership. Copa Club is adjacent to Gate 14 in the International Terminal. It offers beverages, disabled access, fax, Wi-Fi, a telephone for local calls, TV, and Newspapers. Rosa del Aeropuerto Lounge is between Gate 6 and Gate 7 on the North Wing of the International Terminal.

Your guide to booking Guatemala City flights

From booking to airport arrival, find tips to help you plan your flight with more confidence.
  • For the best chance at a low fare to Guatemala City, book around 20 weeks before departure. Based on KAYAK data from the last 12 months, fares are historically about 12% lower during this window than last-minute fares.
  • For flights to Guatemala City, a good round-trip fare is around $406. If you find a fare below that, you're getting a strong deal.
  • If your travel dates are flexible, consider flying to Guatemala City in February. Round-trip fares historically average $413, making February the cheapest month to travel based on KAYAK data from the last 12 months.
  • Before you book:

    • Check the route's typical price range so you can spot a deal.
    • Confirm baggage fees and seat-selection costs on budget carriers.
    • Verify whether you need any travel documents beyond ID.
    • Pick a departure airport, since your nearest may not be the cheapest origin.
  • Shift your departure to evening to save up to $73 per round-trip. Evening flights to Guatemala City average $552 compared to $625 for afternoon flights.
  • Bag allowances vary by airline, fare type, cabin class and route. On flights to Guatemala City, some airlines may include bags at no extra cost. For example, Volaris Costa Rica includes a cabin bag and a checked bag in Economy Class, Avianca includes a cabin bag and a checked bag in Economy Class and United Airlines includes a cabin bag and a checked bag in Economy Class. Always check the fare details before booking, since bag policies can change by ticket type.
  • Once you arrive in Guatemala City, a few great places to start are National Palace of Culture and Catedral Primada Metropolitana de Santiago. These are popular with first-time visitors and can give you a good feel for the area.
  • If you’re tagging your furry friend along for the trip to Guatemala, you need to satisfy these conditions: confirm that the pet has been treated to prevent internal and external parasites, have a signed rabies certificate, and complete the new health certificate.
  • Hoping to have a particularly relaxing travel experience in La Aurora International Airport (GUA)? Purchase an access pass to one of the airport’s private lounges. These lounges provide travelers with complimentary snacks, high-speed WiFi, and comfortable chairs, making it a popular place to wait for flights to take off.
  • La Aurora International Airport (GUA) is completely smoke-free indoors. However, smoking passengers traveling through the airport are allowed to smoke outside the terminal building. Passengers are required to allow some time to pass before coming back to the secure areas.
  • Interested in learning more about the region after your flight to Guatemala lands? Pay a visit to the Information Desk located in La Aurora International Airport’s Arrivals Terminal. The employees at the desk can help to answer your questions regarding hotels, popular attractions, and public transportation.
  • To purchase any medicine or cosmetic products that you might need, pay a visit to the airport’s pharmacy that is located in the Departures terminal of La Aurora International Airport. The store has a variety of local goods, including local beauty products that you may want to take home with you.
  • The stopover options for the US to Guatemala flights vary depending on your origin city. If you fly from New York, expect stops in Miami, Fort Lauderdale, and Atlanta. Passengers flying from Chicago should expect stops in Houston, Fort Lauderdale, Panama City, Mexico City, and Philadelphia.
  • Guatemala La Aurora International Airport (GUA) has a main terminal and a smaller domestic passenger terminal. GUA’s main terminal is split into Central and Southern Concourse. Passengers can easily walk from one terminal to the other as they are connected.
  • If you’re looking to drive yourself around Guatemala, rent a car at La Aurora International Airport (GUA). Several car rental companies offer onsite rental car services. The rental car companies at GUA are Ahorrent, Advantage, Thrifty, National, Payless Car Rental, Hertz, Budget, and Avis. They operate just outside the Main Terminal, at Calle 14 or 7A Avenida.
  • If you are traveling to Guatemala for business, make sure to take advantage of La Aurora International Airport’s business facilities. There are copying and faxing facilities located in one of the airport’s business lounges, as well as several business rooms that can be rented for meetings and training sessions.
  • If you would like to grab a bite to eat either after your flight to Guatemala lands of before your next flight takes off, make sure to browse through the different dining options located in La Aurora International Airport (GUA). The North Terminal has several sit-down restaurant that serve traditional Guatemalan food, in addition to many to-go kiosks that offer quick meal options for travelers in a rush.

Reviews of the top 5 airlines flying to Guatemala City

 
Need help choosing which airline to fly with to Guatemala City? KAYAK airline reviews give an overall score for each airline based on loads of factors, including comfort, boarding, in-flight entertainment and more, to make your decision easier. See airline scores according to verified KAYAK customer reviews.
7.8
Volaris Costa RicaOverall score based on 81 reviews
8.2Crew
5.2Entertainment
7.5Comfort
5.8Food
7.9Boarding
Airline reviews

Smooth flight. Easy boarding. Come early. Check in line is long

8.0 ExcellentJanice, Feb 2026
Read more Volaris Costa Rica reviews

Smooth flight. Easy boarding. Come early. Check in line is long

Quick boarding and check in.. but premium seats don’t recline.. very hard to relax. But overall, it was a Great a satisfying experience.. Thank You

If they listen to you especially when there’s a problem with a passport now I lost my tickets and also my seat money

The worst airline I have ever experienced. Terrible customer service. Absolutely disgraceful

Despite all the negative reviews, I took Volaris with a family of 4 (including a toddler and infant in arms). The only compliant was they charged me $70 to gate check our wagon (which we use as a stroller) and then it was not available for pickup at the gate (which is the entire point), so we had to get through customs and the airport with our luggage and no way to push our kids :(

Après avoir manqué l’avion aucune aide de la part des agents à l’aéroport pour trouver un autre vol

Más comida no cobrar tanto por los asientos y comida food

Worst airline ever!! Delays in all my flights!!! Do not flight with Volaris!

The departures screens in the airport showed the flight as canceled for some weird reason, but when I got to the gate just to double check, it showed it as on time, and not canceled. This was confusing, but ultimately I was able to get to where I needed to go.

For whatever reason, when I was in the San Jose airport, the flight from Volaris read as canceled on the Departures screens you'd find all over the terminal, it wasn't until I got to the gate that it showed it as on time and still on. It was confusing, but ultimately I did get to where I needed to go with the flight I was expecting.

Food was good. Clean aircraft. But why do the airlines make the seats so narrow?! Your executives should have ride in a seat so restrictive for 11 hours and see how miserable it is! When.we got to MUC they changed my boarding gate 3 times for my next flight!!!!

Good flight, even though there was a delay, still got back on time

Santa Barbara is a super small and easy airport. Breezed through rental car return, breezed through Security, ordered a coffee and muffin and to my gate in less than 30 minutes. Maybe because it was a small airport we got the oldest plane. Hardly any overhead space and absolutely zero internet. Its NFL Sunday man! That hurt.

We were delay because so many bags needed to be gate checked and it was disappointing not to have outlets in the seats for such a long flight.

There were no vegan options for first class. Even though we were promised the satellite internet for free, we received NO wifi at all. Even though we were promised a 20-min early arrival, we ended up over 30 mins late.

No water or beverage was provided. I had to ask for water. The sole flight attendant had more interest in selling the credit card. In addition when we got to Dulles the plane and gate were misaligned and it took at least 15 minutes to get off the plane.

Raleigh to Chicago was OK. The problem was Chicago to Lincoln. Flight was delayed 4 hours. Give them credit for the updates and reason why it was delayed

Terrible because it was cancelled due to volcanic ash clouds in Guatemala while all other airlines kept flying. Had to pay for a hotel to stay overnight in Houston and try to fly next day.

The Crew and the food was the worst I ever had in Business Class. First they told us there were no space for carry on. It was plenty of space over our 2 row seats, we had to ask to let us travel with it which was accepted. They were aware that we had to run for the connection due to the previous flight delay. Have us one hour waiting for more customers and not even offer a glass of water. Then started the service and they started to serve other passengers drinks in business and did not offer any drinks until they serve our pre ordered meal and I ask for something to drink. I had to wait until they finished to serve all passengers until Inget something. The crew was the worts I ever had for Business Class in my life.

Flight delayed over 2 hours . I was flying bussiness never got food cause they ran out of what i wanted

They lost my luggage and have ruined first day of my vacation. Still don’t have it. I have nothing. I also paid for a seat I did not get. They changed both our seats with no notice. Will never fly this airline again.

My overall experience with JetBlue was pretty poor and disappointing. We originally booked a DIRECT flight home from Boston on 9/28 at 8:00pm even though it cost more than the non direct flights. With no reason other than "unforeseen circumstances", our flight home Monday was cancelled and we were rebooked on a 7:00am flight on 9/29 with a layover in JFK. We were traveling with sick kids coming home from a funeral of a loved one and needed to be at work on Tuesday so paying extra for a flight home Monday was something we had to do. The original direct flights were considerably more expensive than the non direct flights- so I don't understand how Jetblue did absolutely NOTHING to compensate or right their mistake. We will not be booking with them in the future because they are not reliable and they showed no remorse nor did they make any attempt to make things right. The least they could have done was credit the difference in cost of flight because I know our original flights cost more than the one we were rebooked on. Once again- we will not be flying with them in the future and will advise family and friends to be aware of the risk you run when giving them your business. Do better.

The flight attendant was snarky and the flight took off very late. I know it was an issue with air traffic control and the runways in Boston, so not really anyone's fault, but very frustrating, I missed an important meeting because of rgr delay. They didn't offer headphones to watch the TV, but luckily I remembered my own and was able to enjoy watching a movie.

Terrible. We originally booked a direct flight from BOS to MCO on 9/28 at 8:00pm and it was cancelled due to unforeseen circumstances and the flight we were rebooked on was on 9/29 at 7:00am with a layover in JFK. We were traveling with sick kids so leaving at such an early hour was absolutely miserable, and on top of that we all missed work which we couldn’t afford. On top of that- we paid a fortune for our flights to be direct without a layover and the flights with layovers were cheaper so at the very minimum we should have been refunded the difference. With absolutely no explanation or sympathy from JetBlue- we will avoid using them in the future due to the fact they aren’t reliable nor do they correct their mistakes.

Experience with JetBlue was poor. We were originally suppose to fly home on a direct flight on Monday the 28th at 8:00pm and we it was canceled due to “unforeseen circumstances” and we were rebooked on a 7am flight on Tuesday the 29th with a layover in JFK. Traveling with sick kids and waking up at an ungodly hour was miserable, and not only that it caused all of us to miss work. We intentionally flew our Monday on a direct flight and the direct flight was far more than the non direct flights on any given day. There was no compensation provided let alone a reasonable explanation. When you are charging people those type of prices for domestic same coast flights- you should be at least refunding the cost difference of the flights if you are rebooking them on a cheaper flight. I will never fly JetBlue again because they are unreliable and don’t correct their mistakes.

Wasn’t very happy with our flight home due to the fact it was cancelled with absolutely no reason. It was a direct flight at 8:00pm on Monday and they rebooked us for a 7am flight on Tuesday with a layover. Traveling with sick kids, getting up that early was miserable and on top of that we all missed a day of work that we couldn’t afford to with absolutely no apology or compensation from JetBlue. The original cost of the flights were astronomical because we flew out on Monday over Tuesday and also we paid extra for the direct flight then we would have for the flight with a layover. Super disappointed Jetblue truly could have cared less. Will avoid them in the future due to the fact they aren’t reliable nor compassionate for the inconvenience these changes cost their clients.

No WiFi, no power to charge phone, confusing boarding, delays

There is a considerable amount of people that use the wheel chair pre boarding along of large groups of family / friends. This is not right should be limited only to the person in need and the airline assistant. Some of these people use overhead bins that do not belong to them. The aircraft had a non functional wifi . The service was bad.

Flight was delayed 3 hours. No food on plane besides snacks

Jetblue needs to improve on Onboarding as it seems to always be behind on departing. It never leaves on time. I would recommend to have an earlier Onboarding in order to leave on time and respect your customers time as well.

I was truly shocked at how poor this flight went. The crew was not friendly during the checking process. The asked for people to gate check and were rude about it. They didn't handle my luggage with care. When I got to my seat I noticed a large section of the ceiling vent area was, no joke, TAPED TOGETHER WITH CLEAR PACKING TAPE! To add insult to injury, the back rest button was disabled on my seat and all the seats I could see. The wifi, never connected for me, despite troubleshooting it for a while. I did everything from restarting my wifi/phone to forgetting the network and restarting the app. But that didn't stop the mandatory 2 ads from playing every single time. Even the bags took over 45 mins to arrive at the carousel. Everything about this flight was a flop and I am beginning to notice that some of these events are becoming a trend. Perhaps it's time I switch loyalty programs.

Had to find alternative flights because of AA lateness and bad planning

Fliy was late missed my connection ,. I had to find altery transportation.

When we landed, there was only one gate agent to handle three planes, including retrieval of carry on luggage. I was stuck in the jet way waiting on my carry on for almost 20-30 minutes. NOT GOOD

The flight was overbooked. And the gate agent basically said that the flight will not leave unless two people came forward to give up their seats. Offered money. Raised the $$ too. But we were there for a while and flight was delayed. When passengers approached the gate agent asking what would happen if no one volunteered- the answer was flight would be cancelled! Ridiculous! It’s American’s fault for overbooking. The service level is going from Bad to worse it seems.

AA changes gates constantly at DFW. I got 5 or 6 gate changes. Fortunately the last few were all in the same terminal. I know DFW so it is not a big deal for me but it is a bit disturbing.

Flight was delayed due to maintenance issue. Missed my connecting flight. Got rebooked in a middle seat when I had a first class ticket.

It would be helpful to be able to download an eticket from either American airlines or Cathay Pacific; not just Cathay Pacific.

Flight delayed 6 hours. Would mean I would miss My connections to Glasgow and my reason for going back. AA staff were completely useless in figuring out how to re ok me. My wife 200 miles away was on kayak offering suggestions. Also NO alerts from AA by phone or text about this delay. Just a $12 voucher for compensation. I ended up on BA

It was OK, but it was delayed about an hour, and my luggage didn't arrive till about an hour and a half after the flight

I like the attention you gave us in Guatemala due to the loss of the flight coming to El Salvador. It was a nice experience. Thanks a lot

We booked seats next to each other. When we got the boarding passes, they were for different rows. The crew were reluctant to help us, so we ended up sitting separately. 1. What’s the point of reserving by seat number if you’re not going to honor that reservation? 2. Even if it gets messed up between reservation and boarding, how is the crew going to deny us the opportunity to arrange to sit together. There were plenty of people flying alone. It could’ve been easily accommodated. Not very customer-friendly at all.

Here we have another airline flying to Guatemala but doesn't have a plus or a less, just in the middle. Why? Well, first we don't have even free water Movie selection is poor Seats don't recline in some places Food selection is carb based Forgot to mention, customer service on the web is the worst. Good things; Very reliable on schedule Kind crew

I had to go to the boarding counter for them to enter my return flight as it’s not with Avianca. There was a long queue as there were lots of people being called to the counter.

The incoming plane was late and no information was shared. They even announced we would board in 10 muntes 40 minutes prior to the plane arriving, and the website said until takeoff that we had taken off an hour earlier

Boarding was very expedite. The chairs are fixed you can't rest comfortable during the flight.

Awful. I checked in online and there was no option to pay for baggage, at the airport when I checked in my baggage was received and Iwas not charged. When I got to LA during the boarding process I was told I didn't pay for baggage, the crew resolved I was let in the plane. When I got to my final destination my baggage was not there. It took me two days to receive my baggage. Bad service ever!

It is better at the jfk than my home country. It was very easy and everything was on time.

My experience was amazing! They helped my elderly mother board on early through a wheelchair and were accommodating to have us sit together since our seats were in different locations. When landing at the airport in GUA they were very helpful with full of hospitality.

They charge me $190.00 dollars for the baggage for the bag in side the plane and in the baggage compartment in the plane. The service I got bad bad bad they make wait for a log time and i got to the airport 4 hours before. I don't think I'm going to use you guys never never again no support . And I am going to tell all the guys and people i now to don' use KAYAK

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